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Business Profile

Auto Manufacturers

Tesla, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Tesla, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Tesla, Inc. has 154 locations, listed below.

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    Customer Complaints Summary

    • 3,333 total complaints in the last 3 years.
    • 1,080 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/26/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,My wife and I purchased a new 2024 Tesla 3 on 09/28/2024, primarily to receive the $7,500 tax incentive. My wife and I, with the help of a Tesla associate, selected the tax rebate option which we qualified for. The associateassured us that Tesla would forward the *** information to the *** tomake the process seamless for us.When filing our taxes, we were denied the $7,500 rebate by the ***. Tesla has stated we failed to check a box to receive the rebate. This is false. There must've been a glitch ********** wife and I distinctly remember what we did and the conversation with the Tesla associate.We've been told by Tesla that there is nothing they can do. This is unacceptable and we will fight this with everything we can. $7500 is a substantial amount of money to us and we feel defrauded, either intentionally or unintentionally.Our vehicle also came with over $3000 worth of hail damage that they missed during final inspection. We didn't notice the damage initially due to it being a white vehicle picked up on a bright sunny day. Tesla paid for the repairs after some struggles on our part. Now we have a brand new Tesla that has previous hail damage.Would you please help us resolve these issues?Thank You,******* and ****** ******* ************************************** ************ m ************ o

      Business Response

      Date: 05/08/2025

      A Service Manager has been in contact with the customer to address their concern regarding their Tax Incentive within the past 24 hours. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

    • Initial Complaint

      Date:04/25/2025

      Type:Order Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a complaint regarding a discrepancy in the monthly lease payment for my 2026 Tesla *********** March 13, 2025, my wife and I took delivery of the vehicle, and at that time, we reviewed and signed both physical documents and finance acceptance agreements via the Tesla App. All of these documents clearly stated that the agreed monthly payment was $698.However, after receiving a letter from *************** I set up my online account as instructed. To my surprise, the monthly payment listed was $828substantially higher than the amount we had agreed upon. Upon further investigation, I reviewed the lease agreement in the Tesla App and found terms that were never presented or signed by us at the time of delivery. The signature on the electronic contract does not match ours, and the terms presented in the app do not reflect what was shown during the delivery process.I have reached out to Tesla for clarification, and the Tesla advisor confirmed that the contract was electronically signed through the Tesla App. However, the payment discrepancy remains unresolved, and the advisors response did not fully address the fact that the terms in the app were inconsistent with what was signed during delivery.I am seeking the BBBs assistance in resolving this issue, ensuring that the agreed-upon monthly payment of $698 is honored and that the incorrect terms in the app are corrected. I would appreciate your help in facilitating a fair resolution, as my next payment is due on May 13, 2025.I have tried to call/email both the dealer and corporate asking them to please send the original documentation as I never received these when I took delivery and have been ignored completely.

      Business Response

      Date: 05/08/2025

      We thank the customer for bringing this to our attention and apologize for any inconvenience. A Corporate agent has reached out to the customer via phone and email and has been unable to connect with the customer. We have provided direct contact info and have attempted to address their concerns. Should the customer have any follow-up questions or concerns, we encourage them to contact Tesla directly.

      Customer Answer

      Date: 05/09/2025

      Complaint: 23249979

      I am rejecting this response because: no one has reached out either by phone or email and for sure they have my details, is there someone I can call?

      Regards,

      Fr. ****** ******

    • Initial Complaint

      Date:04/25/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      April 25 2025, I called in to speak with customer service but directed to roadside the representative was extremely rude. I need someone to call me about this matter and regarding a recall on wheel bearballs

      Business Response

      Date: 04/28/2025

      A Roadside Supervisor has been in contact with the customer to address their concern regarding their interaction with an Roadside Agent within the past 48 hours. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

    • Initial Complaint

      Date:04/24/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased my Tesla from the Tesla dealership located in *************, **. Two months after the purchase, I lost access to my Tesla app. When I visited the dealership to resolve the issue, I discovered that my email had been hacked and the hacker had gained control of my Tesla app.I provided the dealership with all the necessary documents to verify my identity and ownership of the vehicle, including my drivers license, car registration, and auto loan bank statement. Despite this, the dealership did not assist in removing the vehicle from the unauthorized account or in reactivating access through a new account. Instead, I was told to continue using the key card to access the ****** make matters worse, I was advised to file a police report. However, the police informed me that this is not considered a criminal matter but rather a software/security issue that Tesla should address directly.I am extremely disappointed with how this situation has been handled. I am deeply concerned that someone else may have full access to my vehicles location, personal information, and may even receive the title upon loan completion.I kindly request your immediate assistance in resolving this matter and restoring my access to the Tesla app.Thank you for your time and support.Sincerely, ***** *****

      Business Response

      Date: 05/05/2025

      A  Corporate agent has been in contact with the customer to address their concern regarding their supercharging and account status within the past 24 hours Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

    • Initial Complaint

      Date:04/24/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased my Tesla from the Tesla dealership located in *************, **. Two months after the purchase, I lost access to my Tesla app. When I visited the dealership to resolve the issue, I discovered that my email had been hacked and the hacker had gained control of my Tesla app.I provided the dealership with all the necessary documents to verify my identity and ownership of the vehicle, including my drivers license, car registration, and auto loan bank statement. Despite this, the dealership did not assist in removing the vehicle from the unauthorized account or in reactivating access through a new account. Instead, I was told to continue using the key card to access the ****** make matters worse, I was advised to file a police report. However, the police informed me that this is not considered a criminal matter but rather a software/security issue that Tesla should address directly.I am extremely disappointed with how this situation has been handled. I am deeply concerned that someone else may have full access to my vehicles location, personal information, and may even receive the title upon loan completion.I kindly request your immediate assistance in resolving this matter and restoring my access to the Tesla app.Thank you for your time and support.Sincerely,

    • Initial Complaint

      Date:04/24/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Mobile Connector online, when I received it I tried to use it and it gave me error messages and then completely stopped working after 3 months. I wrote Tesla and they said to send them photographs and a description of the issue. Once I did, they said sorry but if I used the charger it was ineligible for a refund even if defective. How am I supposed to know something is defective if I dont use it?

    • Initial Complaint

      Date:04/22/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 2026 Tesla ************** Edition on March 12, 2025. Since day one, the vehicle has had multiple issues. The hood strut was never installed, which almost caused the hood to fall on me while open. The side repeater camera was not secured properly, and most critically, the vehicle continues to suffer from a persistent LTE connectivity failure that affects navigation, streaming, and automated garage features.Tesla service has already replaced the Telematics Control Unit (***) and later added a coax cable overlay between the *** and the main computer. The service team confirmed in logs that the issue is real, but despite two service visits and continued collaboration, the issue remains unresolved. A third service request has now been open for three weeks with no timeline for resolution.Since the vehicle is highly dependent on connectivity for its core functions, Ive lost major functionality for over five weeks since purchase. *** continued to provide Tesla with logs and timestamps, and their engineering team is still investigating. I also requested a goodwill gesture from Tesla (extended warranty and three years of Premium Connectivity) given the severity and duration of the issues. While the service team acknowledged this and said it was sent for internal review, I have received no further update despite multiple follow-ups.I am filing this complaint to escalate the matter through the appropriate channels. I am seeking (at minimum) an extended warranty and three years of Premium Connectivity. I am seeking (at minimum) an extended warranty and three years of Premium Connectivity. If the issue continues without resolution, I may need to explore further remedies available under Missouri Lemon Law.

      Business Response

      Date: 05/16/2025

      A General Manager has been in contact with the customer to address their concern regarding their vehicles connectivity within the past 7 days. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly.

      Customer Answer

      Date: 05/16/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me given the difficulties they continue to have with communication and timeliness of their response. 

      Regards,

      ****** *******

    • Initial Complaint

      Date:04/22/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Got the insurance through Tesla 21 of March the 20th of April received six pulls from my credit card then received a message of my insurance going up by close to ****** in less than a month.Attempt we d to cancel app won't let me cancel and called waiting on hold for over an hour Sent an email stating I want to cancel effective immediately.

      Business Response

      Date: 05/06/2025

      A Corporate) agent has been in contact with the customer to address their concern regarding their insurance concern since the complaint was submitted to the BBB. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

    • Initial Complaint

      Date:04/22/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is ****** *******, and I am an automotive dealer based in ***************, *******. In March 2025, I had a Tesla Model S serviced at your ******************** location in ************. Upon picking up the vehicle and settling the payment, I was incorrectly charged sales tax.I immediately informed the service writer of my tax-exempt status and provided the necessary documentation, including a completed ST-105 Form and a copy of my retail merchant certificate. However, I was advised that tax adjustments could not be processed at the site level and that system changes were beyond their control. I was instructed to pay the full amount and contact Tesla customer support for a refund if I wanted to obtain the vehicle key.Following this guidance, I reached out to customer support, and Mr. *********** ***** reached out. Unfortunately, despite ongoing communication over the past month, the only update I have received is that he is still awaiting a response from an advisor.The total refund amount due is $382.06. I would appreciate your assistance in expediting this refund process. For reference, I have attached the following documents:The invoice.A copy of my retail merchant certificate.A signed ST-105 Form.Thank you for your time and attention. I look forward to a proper response from *************************** regards,****** *******

      Business Response

      Date: 04/30/2025

      A Service agent has been in contact with the customer to address their concern regarding their tax charge within the past 3 days. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

      Customer Answer

      Date: 04/30/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ****** *******

    • Initial Complaint

      Date:04/21/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a park assist message displayed and had parts on order at blue ash tesla. I asked if they could do a remote diagnoses and they said the concern has been added to my appointment. I get to the appointment a month later and ask about the diagnoses and ****** informed me that they did the remote diagnosis and that the front wiring harness was bad and 1 outside sensor was bad. So I bought the harness and I bought 2 sensors got everything installed and it didnt correct the problem. I spent $140 on a harness I didnt need on the advise of a qualified service advisor. I just want a refund of the $140 I spent on something I didnt need. I spent a total of $700 and something so I dont know the exact price of the harness.

      Business Response

      Date: 04/28/2025

      A Service Supervisor has been in contact with the customer via phone to address their concern regarding their service repair within the past 3 days. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

    Tesla, Inc. is NOT a BBB Accredited Business.

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