Complaints

This profile includes complaints for Tesla, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tesla, Inc.

  1 Tesla Rd Austin, TX 78725-4400

• 

  Tesla Service Matthews

  9140 E Independence Blvd Matthews, NC 28105-4504

• 

  Tesla, Inc.

  100 Cambridgeside Pl E Cambridge, MA 02141-2218

• 

  Tesla, Inc.

  132 Falmouth Woods Rd Ea Falmouth, MA 02536-7921

• 

  Tesla, Inc.

  1341 Boylston St Boston, MA 02215-3909

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 13, 2025, I brought my 2022 Tesla Model * Long Range (74k miles) to the ****************, ***************** due to an ** issue and error VCFRONT_a447. They diagnosed it as a failed HV** Module Assembly and quoted me $2,500.52. I approved the repair due to Floridas climate.After pickup, within 12 hours, the same issue and error reappeared. Tesla scheduled a follow-up three weeks out. Before that date, I experienced a critical situationmy wife and 2-year-old daughter were in a car over 95F. After calling again, they moved my appointment ***** the second visit, Tesla said nothing was wrong. However, Service Advisor ******* ****** (who was excellent throughout) confirmed the ** was still not cooling properly and personally ran HV** tests. The technician refused to re-check the car and falsely said I was making it up.A simple test in the car clearly showed that there isn't enough freon, hence the error and lack of cold. Tesla took the car back. Two days later, they said the real issue was low freon due to a malfunctioning diagnostic machine. After refilling, the ** worked. They said no leak was found.This raises serious concerns:1. Was the HV** module ever faulty?2. Was I charged $2,500+ due to faulty equipment?3. Why wasnt low freon found sooner?4. Why was freon missing if no leak exists?Even the service advisor agreed he had these same questions but no answers.Resolution Requested:Full refund of $2,500.52 Written explanation for the misdiagnosis Confirmation of corrective action at this location Supporting documentation is available.

  Business Response

  Date: 05/07/2025

  A Service Manager has been in contact with the customer to address their concern regarding their repairs within the past 2 days Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

• Initial Complaint

  Date:04/20/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an active duty ************* member stationed in ********. I leased a Tesla vehicle and registered it in my home state of resident, ******, where I maintain residency (driver's license/state taxes/register to vote). During the registration process on January 11, 2025, I explicitly requested that my license plates and title be sent to ********, where I am currently stationed.Despite this, Tesla sent my registration materials to ****** address, directly against my instructions even though on March 18th I again provided them with an Maryland address to send my materials to and in which they said they will take care of it. On April 15th I called to understand why no one informed me of not being able to redirect my mail so that I myself can contact Alaska DMV earlier instead of finding out and actioning last minute. As a result, I am now facing a situation where my temporary tags expire on April 17, 2025, and I do not have my permanent tags or plates in hand.Tesla has stated they cannot extend my temporary tags because the Alaska DMV has already processed the permanent ones. However, I have contacted the Alaska DMV, and they informed me that it could take up to 30 days for the plates to arrive at my Maryland address. If it was that easy for me to do then imagine what Tesla could've have done. *** also confirmed they cannot expedite the shipment. This means I will be unable to legally drive my car for approximately a monththrough no fault of my own. Imagine paying for a month's worth of money for a service that you can't even use. That is my current case with this lease starting tomorrow.Tesla has acknowledged the negligence but refuses to offer a solution or assistance beyond an apology.I rely on my vehicle for daily transportation to fulfill my duties as an active duty service member. Ubers can't access bases, leaving my other options limited and costly. Teslas lack of accountability and unwillingness to resolve a problem they created is unacceptable.

  Business Response

  Date: 05/01/2025

  A Sales agent has been in contact with the customer to address their concern regarding their plates and registration within the past 3 days. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.
  

• Initial Complaint

  Date:04/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had issues with tesla ever since i bought the car. List of issues 1. When i first bought car it had a small chip in the window and i brought it up and person told me there was nothing i could do because i had to pay for the car before i was able to even see it. I was promised a car with no issues from tesla when i bought it. Tesla refused to do anything about and as soon as the weather got cold the chip became a crack all the way across the window.2. i was going to lease a tesla at first because i was offered a great rate. I put the $1000 down to get the car and lease rate went well over what was quoted. I have 820 credit score and make well over what it would take to buy a tesla so it made no since. I decided to just buy one and i was unable to get my $1000 back. 3. I got message on my tesla stating coolant level was low and it should have been covered by the warranty. They refused to cover the warranty and made me pay $400 to replace the $40 hose. They told me it was caused by rat. I went and looked at it and there was one spot that had the crack in the plastic hose. If there were rats there would have been chew marks everywhere on the car. 4. When i took my model y in to get the hose replaced at the **************************************. The manager in service asked me why i didn't buy a cyber truck i put in an order for. I ask wasnt happy with tesla. He offered to let me try out cyber truck free of charge for 48 I showed up on date and time he told me and tesla told me they couldn't do it. 5. I have a model y performance and the range is suppose to be 320 miles on a full charge. I can't get more than 180 miles on a full charge from day one. When you buy something and it states it will do something it should do that. I think its only far that i get refunded the $1000 i paid at start of my tesla experience. The 400 for the hose when my car is covered under warranty. I also am owed a new windshield by tesla because i had a chip in it when i first bought it.

  Business Response

  Date: 06/04/2025

  We thank the customer for bringing this to our attention and apologize for any inconvenience. A Service Manager has reached out to the customer via phone and email and has been unable to connect with the customer. We have provided direct contact info and have attempted to address their concerns. Should the customer have any follow-up questions or concerns, we encourage them to contact Tesla directly.

• Initial Complaint

  Date:04/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was on vacation for few months and did not know payment originally on auto-pay got rejected until I got back yesterday April 16th . Next morning I drove to dental appointment and realized the car was locked at the clinics parking lot. I immediately called Tesla payment resolution department to get it resolved, wired the payment out immediately , sent them screenshot and confirmation and proof showing the bank payment was sent out to recipient, I did all I can from my part. BUT still not enough, tesla payment resolution rep ****** S and Dahnayne H from Tesla Fremont payment resolution team responded that they havent received it and only robotically read off their scripts and asked to provide proof that shows completed or the car will be at risk of reprocession. Theoretically speaking, Whether when the bank release the payment to Tesla is completely none of customers business. We did our part to send the $. And thats all. They should be able to hold on to not have my car towed. I have proof that the payment has been deducted from my bank account. THEY still tow the car away the next following day even the payment was sent out with proof provided! Tesla ordered tow company to tow the car away and make customer pay for the towing fee and storage fee is ridiculous ! Its unbelievable how Tesla put loyal customers on spot like this and try to make things extra difficult while they can just settle and comprise a bit and be nicer! Basically, they took away my money, towed the car away also and make me pay for the unnecessary towing fee and storage fee. Who is going to be responsible for the towing fee now?

  Business Response

  Date: 05/12/2025

  We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla employee will be reviewing the issue raised in this complaint.

• Initial Complaint

  Date:04/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A Tesla "technician" damaged our pool filter on November 7, 2024 while removing an inverter resulting in $500 repair expense. Technician sent an email (uploaded) saying that Tesla would pay for the damage. Tesla has completely ignored my multiple requests for payment for the damage they caused. The Tesla Reference Number is: JB-******-00.

  Business Response

  Date: 04/28/2025

  We thank the customer for bringing this to our attention and
  apologize for any inconvenience. A Tesla employee will be reviewing the issue
  raised in this complaint. 

  Customer Answer

  Date: 04/28/2025

  Complaint: 23222920
  
  
  
  I am rejecting this response because:

  Four different Tesla employees have already assured me that they would help resolve this issue since last November and we have heard nothing. 
  Action please, not words and assurances.  
  
  
  
  Regards,
  
  
  
  Henry Gundling

  Business Response

  Date: 07/01/2025

  A Tesla employee has been in contact to work through this
  issue with the customer and the Customer has agreed to a mutual resolution.  Should the customer have any
  follow-up questions or concerns, we encourage them to contact the Tesla
  employee they have already been working with directly.

  Customer Answer

  Date: 07/02/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23222920, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  Henry Gundling

• Initial Complaint

  Date:04/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We entered into a contract with Tesla and paid them upfront. Their timeline shifted from January delivery to August and we cancelled our contract because of it. We have been contacting them ever since then to refund our money. They have approved our refund but keep telling us that they will get to it when they get to it. It has been 3 months since we cancelled our contract and they still have our $50k.

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since I brought my vehicle in for a repair after an accident I have been smelling a strange chemical scent that appears to be spritzed inside my car.I reported this right after the repair; and it was never followed up ***** of 2025 (week-16) I took the liberty of changing the air filters (cabin) in the car. It appears that this is not at all associated with the filters. The chemical appears to be dispensing only in the driver seat area and not in any other locations in the car.When smelled; I immediately sneeze; I then feel bloated and display a few additional symptoms like a dry throat. I reported that this was not experienced when I purchased the vehicle. Nor during the week driving prior to the accident. Its isolated to when I left my vehicle with Tesla for the repair and then the return. I am getting sick when driving my car. When I leave and visit a foreign country and am (riding a scooter) I return to normal health; yet upon my return, and when I am driving my car I am once again exposed to this chemical smell that causes stomach issues.

  Business Response

  Date: 05/07/2025

  We thank the customer for bringing this to our attention and apologize for any inconvenience. A Corporate agent has reached out to the customer via phone and email and has been unable to connect with the customer, and no information provided by them in the complaint aligned with any accounts. We have provided direct contact info and have attempted to address their concerns. Should the customer have any follow-up questions or concerns, we encourage them to contact Tesla directly.

• Initial Complaint

  Date:04/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a 2021 Tesla Model 3 in November 2020. I turned in the car at the end of my lease on 16-Nov-2024. Shortly thereafter, I received a "FINAL" bill for $920.39. I paid this bill.Since then, I received a notice on 2-Mar-2025 indicating the following: "Property Tax has been applied to your Model 3 Lease. Make payment now." I tried to contact Tesla in regards to my account, but their website makes it impossible to find a phone number you can call to contact them in regards to your account. I literally had to go onto ****** and search for a Tesla support number. When calling that number, I had to call 6 times before I could make contact with a human - each automated path was seemingly designed to drop me out of the system with a "go to our website" response. When I finally reached a human, they could not access my account information and required that I call a different number, Tesla finance, during a 4-hour window 9-1 Pacific, Monday-Friday. I tried to connect to Tesla finance several times over the course of a few weeks. Each time I was met with hour-plus wait times to get in touch with a person. Unfortunately my job doesn't allow me to sit on hold for an hour, so I kept trying to call every couple days to get a time where there were shorter waits. I eventually got an email from Tesla saying the bill was overdue for an amount of $437.After finally finding an email address that would respond, I sent multiple emails over the course of several weeks where they would only respond saying it was a tax bill and request I pay the bill. After submitting a complaint to the ************************************, and requesting the tax bill, I received from Tesla a copy of the property tax bill which was issued to them on 8-May-2024. They confirmed they had paid the bill prior to sending me my FINAL invoice in November.Additionally, the lease payments already include a levied "Monthly Sales/use Tax" of $19.37 each month, and no statements on additional property taxes.

  Business Response

  Date: 05/08/2025

  A Finance Supervisor has been in contact with the customer to address their concern regarding their property taxes within the past 2 days. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.
  

• Initial Complaint

  Date:04/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a Lease with Tesla and the car was flooded. My insurance is trying to settle with them but Tesla doesnt respond to any of our emails or calls. It's *** 20 days and nothing has been resolved because of the lack of communication from Tesla. I call and email several times a day.

  Business Response

  Date: 04/28/2025

  A Leasing Specialist has been in contact with the customer to address their concern regarding their total loss within the past (7 days). Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

• Initial Complaint

  Date:04/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled a reservation with Tesla for the Cybertruck on 23JAN2025 and have not received the fully refundable $100 deposit to the banking account entered during the cancellation process. Attached is an email confirmation of the cancellation. From ************, Tesla has not been refunding customers their deposits after cancelling the order.

  Business Response

  Date: 05/05/2025

  We thank the customer for bringing this to our attention and apologize for any inconvenience. A Corporate agent has reached out to the customer and has been unable to connect with the customer. We have provided direct contact info and have attempted to address their concerns with the refund being processed. Should the customer have any follow-up questions or concerns, we encourage them to contact Tesla directly.