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Business Profile

Auto Manufacturers

Tesla, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Tesla, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Tesla, Inc. has 154 locations, listed below.

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    Customer Complaints Summary

    • 3,330 total complaints in the last 3 years.
    • 1,076 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/16/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep getting charged for Tesla insurance and I don't have a policy. I have my policies with State Farm. Im sick of being charged every month for $200

      Business Response

      Date: 04/30/2025

      A Corporate agent has been in contact with the customer to address their concern regarding their policy within the past 3 days. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

    • Initial Complaint

      Date:04/15/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tesla service replaced the rear spoiler on my car. The service technician scratched the paint exactly where the spoiler is at and it is very obvious that it was done at the time when they replaced the rear spoiler. The damage is significant and it is very disappointing that the technician did not state that they did this. Huge lost of trust. Would like Tesla to repair the scratches and make right of this terrible situation.

      Business Response

      Date: 05/01/2025

      We thank the customer for bringing this to our attention and apologize for any inconvenience. A Service Manager agent has reached out to the customer via phone and email and has been unable to connect with the customer. We have provided direct contact info and have attempted to address their concerns. Should the customer have any follow-up questions or concerns, we encourage them to contact Tesla directly.

    • Initial Complaint

      Date:04/15/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally address an issue with the glass roof on my one-year-old Tesla ************* recent inspection, I discovered a significant fracture in the panoramic glass roof. Initially, a small crack was observed, which progressively expanded over time without any external impact, ***** or object striking the roofeither from the outside or inside the vehicle.After careful examination, I suspect the fracture may be a stress-related defect caused by structural strain. Specifically, the alignment and operation of the rear door appear to exert undue pressure on the glass when closing, potentially contributing to the cracks propagation. This suggests a possible design or manufacturing flaw in the integration of the door mechanism with the glass roof structure.Despite presenting these observations to the Tesla *************** I was informed that the damage is not classified as a manufacturing defect and would not be covered under warranty, citing the vehicles age (1 year) as a factor. However, given the absence of external trauma and the progressive nature of the fracture, I believe this issue warrants further technical investigation to determine its root cause.I kindly request a comprehensive review of this case, including a detailed inspection of the door alignment, glass installation, and stress points. As a safety-critical component, the integrity of the roof glass is paramount, and I urge Tesla to reconsider the warranty coverage or provide a resolution in line with your commitment to quality and customer satisfaction.Please advise on next steps to address this concern promptly.

      Business Response

      Date: 05/05/2025

      A Service agent has been in contact with the customer to address their concern regarding their warranty concern within the past 7 days. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

    • Initial Complaint

      Date:04/15/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a complaint against Tesla regarding an unresolved mechanical issue on my 2018 Model X (VIN: *****************). Since November 2022, the vehicle has experienced a persistent rattling/clunking noise under light acceleration and turning. Tesla replaced both front halfshafts in November 2022 at ****** miles, which temporarily resolved the issue.However, the same noise returned and was reported again in April 2023 (at ****** miles) and October 2024 (at ******* miles). On both occasions, Tesla replaced unrelated componentsfirst the upper control arms, then the lower suspension linksbut the issue was never resolved. Shortly after the October 2024 visit, I attempted to schedule a follow-up, but was told the issue would not be covered under warranty. I canceled the appointment after that dispute.I attempted to escalate the issue to Tesla Executive Support but received an auto-response stating their email is no longer monitored. At this point, the issue is clearly recurring, documented across multiple visits, and has never been properly resolved.I am requesting a full warranty exception or goodwill coverage to address this ongoing defect and a full resolution to the underlying drivetrain issue.

      Business Response

      Date: 05/06/2025

      We thank the customer for bringing this to our attention and apologize for any inconvenience. A Service Supervisor has reached out to the customer via phone and email and has been unable to connect with the customer. We have provided direct contact info and have attempted to address their concerns. Should the customer have any follow-up questions or concerns, we encourage them to contact Tesla directly.

    • Initial Complaint

      Date:04/15/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Incident: April 2025 Location: Tesla *************** ***************** Vehicle: 2022 Tesla Model Y Performance, ****** miles I am filing this complaint against Teslas ************* ************** for refusing to honor the 4-year/50,000-mile ********************* Warranty and upselling unnecessary services. I reported excessive inner-edge wear on my rear tires, with exposed treads creating a safety hazard, while front and outer rear tires showed normal wear. As an ASE-certified and I-CAR technician, I identified a factory alignment defect (negative camber and toe-in). An inspection confirmed the front left and rear right alignments were out of spec, requiring shims, yet Tesla denied warranty coverage, citing road conditions or maintenance.Their 30-day alignment warranty is unreasonable, as defects take thousands of miles to appear. The team, led by *** (General Manager) and ****** (Shop Manager), quoted $1,300.05 ($870 parts, $345 labor, $85.05 tax) for two tires and an alignment, upselling when I only sought defect confirmation. They ignored my video evidence and requests for escalation. **** focus on selling rather than addressing my concerns felt deceptive.Desired Resolution: I request that Tesla honor the ********************* Warranty by covering the alignment correction and replacing the prematurely worn rear tires at no cost. Alternatively, I seek a refund of charges for alignment and new tires, as their damage stemmed from a factory defect. I also ask for a written explanation of the warranty denial, including alignment measurements, and an apology for the service teams handling of my case.Evidence: I have the video, pictures, the worn tires, $1,300.05 estimate, and correspondence, available upon request.

      Business Response

      Date: 04/28/2025

      A Service Manager has been in contact with the customer to address their concern regarding their vehicle servicing within the past 7 days. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly.

      Business Response

      Date: 04/28/2025

      A Service Manager has been in contact with the customer to address their concern regarding their vehicle servicing within the past 7 days. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly.

    • Initial Complaint

      Date:04/14/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint due to deceptive and financially damaging practices by Tesla, Inc.In March 2025, Tesla advertised a lease offer of $1,000 down and under $300/month for a 24-month lease. I confirmed directly with Tesla that this offer was valid until March 31st, giving me only days to act. Relying on Tesla's assurance, I quickly sold my vehicle, placed a $250 reservation, and began the leasing process.Upon applying, I was initially quoted $360/month, higher but still reasonable. Without explanation, Tesla later raised the payment to $648/month, nearly double the original quote. I was left without a vehicle and forced into a corner due to Teslas bait-and-switch. This is not just poor service it is deceptive and manipulative.Additionally, I incurred an extra $4,000 loss when selling my vehicle due to Teslas own actions. Less than a year after purchasing my previous Tesla, they drastically and deliberately reduced vehicle values. My car depreciated from about $45,000 to $19,000, leaving me responsible for thousands in negative equity.This is the second time Tesla has caused me financial harm. **** **** publicly stated Tesla vehicles would be appreciating assets, yet I experienced the opposite engineered devaluation and now this lease bait-and-switch.I have clear documentation, including screenshots showing:The advertised offer.The initial $360 lease quote.The sudden $648/month increase.I am formally requesting that Tesla either:Honor the originally quoted lease terms, or Compensate me for the financial damages caused.

      Business Response

      Date: 05/09/2025

      A General Manager has been in contact with the customer to address their concern regarding their financing within the past 48 hours. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

      Customer Answer

      Date: 05/13/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********.

      Regards,

      ***** *****

    • Initial Complaint

      Date:04/14/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a terrible experience with Tesla Insurance. After registering my car in ******* and updating my registration, Tesla Insurance failed to notify the state, resulting in my car registration being suspended. The other night, while driving home from dinner, I was pulled over by the police and informed that my car was listed as uninsured and suspended due to Tesla's oversightsomething that has never happened to me before. To make matters worse, calling customer service was a nightmare; I was on hold for over an hour with no resolution. This issue is still unresolvedan absolute waste of time and a complete disaster.

      Business Response

      Date: 05/07/2025

      We thank the customer for bringing this to our attention and apologize for any inconvenience. An Insurance Supervisor has reached out to the customer via phone and email and has been unable to connect with the customer. We have provided direct contact info and have attempted to address their concerns. Should the customer have any follow-up questions or concerns, we encourage them to contact Tesla directly.

    • Initial Complaint

      Date:04/14/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello-My husband and i attempted to lease a Tesla model Y. We paid the $250 reservation fee for the vehicle and upon attempting to claim the vehicle were disappointed to find out that the car was no longer available. We were extremely dissatisfied and when trying to retrieve the $250 for a vehicle we did NOT get Tesla is refusing to issue this to us, when we received NO goods/services for this price AND it was not our fault that they sold the vehicle we were going to purchase. They then proceeded to try and get us into a different vehicle and unfortunately the price was not within our budget.

      Business Response

      Date: 04/22/2025

      A Corporate Agent has been in contact with the customer to address their concern regarding their order fee within the past 2 days. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

    • Initial Complaint

      Date:04/13/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      - On anuary 29, 2025, I placed an order for a **Tesla Model Y**and paid a $250 non-refundable deposit. The Tesla store address is ********************************************. The order email is ************************** Before finalizing delivery, I needed to adjust my schedule due to insurance delays. - I contacted Tesla representative *********** (via phone: *****************) and was assured that **"hanging up" (delaying) the order would not change the Vehicle Identification Number (VIN) . - However, when I later visited the Tesla store, I discovered that: - The ***** had been reassigned**, meaning I was no longer getting the same vehicle. - The **price increased by about $3,000**, despite prior assurances. ### **2. Unfair Refusal to Refund** - Since Teslas representative provided **incorrect information**, I decided to cancel the order. - Tesla is now refusing to refund my **$250 deposit**, citing their "non-refundable" policy. - This is unacceptable because **their own employees misinformation led to my cancellation**, not a change of mind. ### **3. Request for Resolution** I request that the **BBB mediate this dispute** and urge Tesla to: ? **Refund my $250 deposit**, as the cancellation was caused by their representatives error. ? **Acknowledge the misleading information** provided and ensure better training for staff. ### **4. Supporting Evidence** - **Order ********************** receipt** - **Communication records with ********* (if available) - **Screenshots of *********** changes** (if applicable) I trust the BBB will assist in resolving this matter fairly. Please contact me at [ ************************ for further details.

      Business Response

      Date: 04/25/2025

      We thank the customer for bringing this to our attention and apologize for any inconvenience. A Sales Manager has been in contact with the customer regarding their order being canceled and to address the relevant guidelines outlined in our order agreement within the past 24 hours. Tesla has provided our position to the customer and considers the matter closed.

    • Initial Complaint

      Date:04/11/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tesla notified me that my solar panel system had failed on March 29, 2025. I didnt see the notification until the next day. The notification instructed me to troubleshoot using their app. After following instructions, I had to chat in the app with Tesla. They were unable to schedule in the app for a couple days. I finally was able to schedule a technician to visit but the first available day is April 23! So my system will be out for nearly a month before a technician comes.This is the second time in two years that Ive experienced this problem. The last time it took two weeks for a technician to visit to confirm what I found that the Inverter was dead. Then it took another 2 weeks to replace it. So assuming the same procedure, I will be without use of the system for at least 6 weeks! That is unconscionable. Please help expedite this repair.

      Business Response

      Date: 04/17/2025

      A Tesla employee has been in contact to work through this
      issue with the customer in the past 7 days.  Should the customer have any
      follow-up questions or concerns, we encourage them to contact the Tesla
      employee they have already been working with directly.

      Customer Answer

      Date: 04/17/2025

      Complaint: 23190917



      I am rejecting this response because although I briefly spoke to a Tesla technical support agent and have chatted with multiple agents through the Tesla app, all they did was expedite the site visit by ONE DAY to April 22 instead of April 23!  The response received by the BBB was either obfuscating their intentions or downright false.  I will still be without service for nearly one month before the Tesla tech will visit my home.  At that time, based on personal experience with this issue, the tech will confirm that the inverter must be replaced but they will have to order it.  Again based on experience, that will take about 2 weeks.  A return visit won't be scheduled until the replacement is received by Tesla.  Based on current intervals, the actual installation of the replacement inverter won't be before the end of Ma or even early June.  That means my system will be down 6-8 weeks.

      The Tech i spoke to also offered to CONSIDER reimbursement for my financial loss AFTER I file special paperwork.  

      No one has tried to substantially expedite repair because Tesla only has 1 site technician for the entire Chicagoland area.  No one offered to bring a technician from another area or to subcontract to the manufacturer of the inverter.  No one has offered to install a replacement inverter on April 22 without me having to wait for order and delivery of a replacement.

      Regards,



      Michael Davis

      Business Response

      Date: 07/01/2025

      Tesla has presented our position to the customer and Tesla stands
      firm on its decision. Should the customer have any follow-up questions or
      concerns, we encourage them to contact Tesla directly.  

      Customer Answer

      Date: 07/02/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 23190917, and find that while this resolution is not satisfactory to me, I have no choice but to accept it.



      Regards,



      Michael Davis

    Tesla, Inc. is NOT a BBB Accredited Business.

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