Complaints

This profile includes complaints for Tesla, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tesla, Inc.

  1 Tesla Rd Austin, TX 78725-4400

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  Tesla Service Matthews

  9140 E Independence Blvd Matthews, NC 28105-4504

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  Tesla, Inc.

  100 Cambridgeside Pl E Cambridge, MA 02141-2218

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  Tesla, Inc.

  132 Falmouth Woods Rd Ea Falmouth, MA 02536-7921

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  Tesla, Inc.

  1341 Boylston St Boston, MA 02215-3909

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/11/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 12, 2024, I ordered a wall connector for $454.65 invoice number 3000E0005426699. Reference number COM-EHFMBMADJW. I have been a tesla customer since 2021. The information on file was sold to: ****** *******, *********************************** which is my mailing address, however the shipping address they shipped it to ********************************************, which is not my address and I don't know where they got that address from. The money came from my affirm account. I I tired to contact almost everyone and I kept getting emails back that they weren't the right contact person. I called and couldn't get anyone and everyone I got in contact with wasn't the right department. I filled a complaint through Affirm and I was told I still have to pay because it was delivered, even though it was the wrong address and there is no one to contact. They said I confirmed the address but I never did and after I noticed I never received it, there was no one to contact. I called the number on file to see if I can retrieve it from the person they had on file, but they didn't respond. At first I was paying it because I didn't know what to do and I didn't want them to mess up my credit but it is really unfair for TESLA to hold me responsible for a mistake they made and there is no one to contact to get this resolved.

  Business Response

  Date: 04/24/2025

  A Commerce Manager has been in contact with the customer to address their concern regarding their online order within the past 2 days. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.
  

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We leased a Tesla Y for 3 years. It was due to be returned nearly 2 weeks ago. We had a message about the return process in the Tesla app. We use large fonts on our phones, which is a problem in the Tesla app because you cant see the full message or scroll. Sowe were unable to access the start return button easily. We replaced 2 tires about a year ago and figured we should replace the other 2 before the return, and did that for $612 total, with certs/watrantees. Since the app is a problem to communicate through I called them and they couldnt help. I went in person to our local Tesla hoping somebody could go over the car there, but it had to be through the app. I changed the settings on my phone to a smaller font, for everything, so that I could start the return process in the Tesla app. I took all the photos required and scheduled our return for ******, ** at 5:45 pm on March 28th. The day I did this was over 2 weeks before the return date and the very next day I received a notice that some photos needed to be retaken. I retook them and submitted that day.We heard nothing from Tesla for the next 2 weeks, and returned the Tesla at the time at date that we scheduled. Tesla in ****** had no record of our return, but at that time we still had access to the app and were able to pull up the confirmation. We asked if anyone was going to look at the car and they said no, everything is fine. We left and on April 2nd, received the email that they were charging us over $1500 for excessive wear. $431 per tire, hundreds to remove tint, etc. (Tint removal was under $100 at the place we had it put on) We had the option to do this at a cheaper price ourselves, per the email-but we had already returned the car! On top of that, the next day, Tesla helped themselves to $2065 from the account we had been making our lease payments from with NO EXPLANATION! How can this even be legal? There should be some human interaction and an opportunity to fix things ourselves.

  Business Response

  Date: 05/05/2025

  We thank the customer for bringing this to our attention and apologize for any inconvenience. A Leasing Lead has reached out to the customer via phone and email and has been unable to connect with the customer. We have provided direct contact info and have attempted to address their concerns. Should the customer have any follow-up questions or concerns, we encourage them to contact Tesla directly.

• Initial Complaint

  Date:04/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For 1 week I was watching a used vehicle in Teslas inventory and call support to speak with someone about this process and how it would work especially about vehicle pickup as I was placing the order in a new state that I will be moving to in 2 weeks. I didnt hear back from anyone for an entire week despite multiple calls requesting to speak with someone from used cars sales and emails. The vehicle I was watching finally qualified for the federal EV incentive program so i decided to pull the trigger and order it planning to schedule the pick up once I arrive in that state. Once the order confirmed they had me fill out all of the information and get financing and then on sunday I get an email that my car is scheduled to be picked up the following day by 2 pm otherwise I will lose the car as well as the deposit i put down. I tried to communicating with them and they still wouldnt call me only email me and said theres nothing they can do. but you can only email them to ask about taking delivery of the vehicle after you have already ordered the vehicle. Also similarly we place an order for a new tesla in September while living in *******, but then the hurricane came and we had to cancel our order due to the hurricane forcing us to evacuate and we had to use our savings for the vehicle to do so. so another deposit we lost.

• Initial Complaint

  Date:04/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I inquired about getting a new Tesla vehicle and went on their app. I filled out all my information and told them I wanted to finance the vehicle. They indicated that I needed to schedule and confirm delivery for the car and that there was a down payment of $250. They took the $250 down payment for the car out of my Apple Pay and then later on said I wasnt approved for the lease. So why are they charging people a down payment for a car that may not be approved after all and after they rob your money. I tried calling them and they gave me a run around. Its really unfair that they are promising a vehicle then scheduling the delivery and collecting a down payment for a car thats not guaranteed to you. I asked for their policy and it is not written anywhere that they keep a down payment for a car. Tesla is very misleading and they legit are tricking people to take their money by telling them to pay a down payment

  Business Response

  Date: 04/17/2025

  A Corporate Agent has been in contact with the customer to address their request to have *********************** nonrefundable order fee refunded within the past 24 hours. Tesla has presented our position to the customer and stands firm on its decision.
  

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tesla Wall Connector charger,Issue:1. Order I purchased a Tesla Wall Connector, was shipped on 5/28/24. Return Process (Later Canceled): Initially, I considered returning the charger and began the return process. Tesla issued a return label on 6/7/24 However, I later decided to keep the charger and never sent it back.3. Installation and Use: I installed the charger on 6/28/24 The charger worked until March, when I started experiencing a charging issue where it would automatically stop after charging 1% and would not restart unless manually restarted.4. Tesla Support Interaction: I contacted Teslas Wall Connector Support Team, and a representative, ****** assisted me via email. ****** determined that the issue originated within the Wall Connector and agreed to send a replacement unit.5. Teslas Unexpected Change in Position: After five days without receiving any shipping details, I followed up with ******, He responded , stating that Teslas warranty team refused to send the replacement, claiming that my unit was marked for a refund back on 6/8/24which is incorrect. Since then, I have repeatedly requested proof of refund (such as transaction details or any record of payment), but Tesla has not responded to my emails or provided any evidence of the ********* Complaint: I never received any refund for Tesla, failed to provide any proof of issuing. I have been using Wall Connector since June 2024, so the claim that it was refunded is baseless. Tesla acknowledged that my charger is defective but is now refusing to replace or repair it. I have been dealing with severe inconvenience due to Teslas faulty product, as my car is unable to charge properly.Resolution Requested:1. Replace or repair the defective Wall Connector immediately.2. Provide a written apology for the poor customer service and false claim regarding the refund.3. If Tesla insists a refund was issued, they must provide clear documentation of the refund transaction.

  Business Response

  Date: 04/29/2025

  A Supervisor has been in contact with the customer to address their concern regarding their charging concerns within the past 7 days. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly.

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  VIN #: ***************** Subject: Urgent Assistance Required ** **************** Concerns Subject: Urgent Assistance Required ** **************** Concerns Hi,I need a senior leader to contact me regarding my ongoing ** issue and the charges Ive incurred without resolution.I purchased my Tesla in November 2024, unaware that the previous owner had already been quoted $7,000 for ** repairs. The car had under ****** miles at the time, making this issue alarming. Since it was winter, I only noticed the problem in March when the ** blew warm air.This became a major concern when I picked up my six-year-old on a hot day and sat in extreme heat for 40 minutes while the vents blew even hotter air.When I first took the car to Tesla, I was quoted around $490. After the repair, the ** still didnt work. I returned, and after adjustments, the issue persisted. On my fourth visit, I was suddenly quoted $2,700, then later saw a $7,000 estimate in the Tesla app.When I asked why, the technicians simply stated, Thats what it costs. When I said I couldnt afford $7,000, they demanded I return the lender vehicle or be charged $100 per day. They also insisted I pay the $2,700 chargeeven though the ** was still not working.The issue remains unresolved after four visits. The ** is sporadic, sometimes blowing warm or hot air, especially in temperatures over 80 degrees. Worse, Tesla already knew of this issue from the previous owner but failed to disclose it or address it when I first sought service.I am requesting one of two resolutions:1.Remove the $2,700 charge and the previous $400 diagnostic fee.2.Honor the $2,700 quote and fully fix the **, ensuring it works before I pay.Additionally, the service team falsely told me driving the car would cool it down, which isnt true. The repair team also admitted that even if I approve the $7,000 repair, it may not fix the issue, and they could demand more money mid-repair.I do not agree to this Please escalate!

  Business Response

  Date: 04/24/2025

  We thank the customer for bringing this to our attention and apologize for any inconvenience. A Service Manager has reached out to the customer via phone and email and has been unable to connect with the customer. We have provided direct contact info and have attempted to address their concerns. Should the customer have any follow-up questions or concerns, we encourage them to contact Tesla directly.

• Initial Complaint

  Date:04/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never felt more scammed. We originally paid to reserve a vehicle under my name but did not like the outcome. We spoke to ***** a sales *** at the *********** location and he said we needed to create an additional account and pay the $250 car deposit again, then he said he forgot to add the referral code which we had and said we had to pay an additional $250 for the third time. Now we are down $750, no one answers and when they do they give us the run around. They keep promising that it would be deducted from the amount given at sign in. (This was also told to us by ******* ********). We have had a nightmare just trying to get this car. We called customer service at ** and spoke to ***** who he hung up on us and told us to cancel our order. Then we spoke to a different *** at customer service which spoke to his manager ******. They kept promising resolutions and they kept promising call backs from their supervisor and they never do. So at this point Im not sure if I want the car. I see a Tesla and it angers me because of how horrible our experience has been. I would not wish this experience on anyone and I urge any person looking for a new vehicle to look elsewhere. This company doesnt care about you or your money. We only asked that they add the amount we had paid to be deducted from the amount due on signing, which I believe it to be fair. I went from loving the car to hating it in such short amount of time. I can only imagine how the service on this car would be if they never answer their phones. Save yourself some time and trouble and look into different alternatives. We had to drive and hour and thirty minutes just to get someone to speak to us. Its a nightmare. We have texts from them stating that the money would be deducted at signing. (Which I added a picture of)

  Business Response

  Date: 04/22/2025

  A  Sales Manager has been in contact with the customer to address their concern regarding their order fees within the past 72 hours. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a used Tesla from the dealership in ********. After delivery, noted a noise from the back. Found the lift gate was misaligned. Scheduled a repair. Tesla refused to repair it. Said I only had 24 hours to report issues which was listed no where on the delivery documentation. Vehicle is still under original warranty.

  Business Response

  Date: 04/18/2025

  A Service agent has been in contact with the customer to address their concern regarding their vehicle repair within the past 7 days. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.
  

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint regarding my Tesla Solar panels. My father, Sia Cha, is the owner of the property located at **************************************. We have had Tesla Solar panels installed at this address for several years, but one of the panels has been damaged for a couple of years due to weather-related issues. The panel has shown a noticeable decrease in its performance over time, and the kWh output has decreased each year. This issue is clearly visible, and **** ********, a Tesla consultant, even verified this drop in performance on his side. Despite this, Tesla has repeatedly refused to replace the damaged panel under warranty. Every time I reach out to Tesla customer service, they direct me to the same department, and I am met with repeated refusals and no resolution. I have provided all necessary documentation and details, but Tesla continues to ignore my requests for assistance and replacement. I am requesting that Tesla honor the warranty on my solar panels and replace the damaged panel, as it is still under warranty and the issue is clearly documented. I would greatly appreciate your prompt assistance in resolving this matter, as I am not receiving the service I am entitled to under the warranty

  Business Response

  Date: 04/17/2025

  We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla employee will be reviewing the issue raised in this complaint. 

  Customer Answer

  Date: 04/21/2025

  Complaint: 23177241
  
  I am rejecting this response because despite being informed by BBB that a Tesla representative would contact me regarding my complaint, I have not received any communication from Tesla. I have waited a reasonable amount of time since the notice was sent to Tesla, and as of today, I have not been contacted or provided with any resolution.
  
  Given that the issue remains unresolved and I have not received the promised follow-up from Tesla, I believe it is necessary to keep this case open until I have received a satisfactory response and resolution to the damage issue with my solar panel.
  
  I respectfully request that BBB continue to assist in mediating this matter and help ensure that Tesla takes the necessary steps to address my complaint.
  
  Regards,
  
  ******** ***

  Business Response

  Date: 04/28/2025

  A Tesla employee has been in contact to work through this issue with the customer in the past 7 days.  Should the customer have any follow-up questions or concerns, we encourage them to contact the Tesla employee they have already been working with directly.

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Tesla Executive Support,I own a 2021 Tesla ************* (VIN# *****************), and my yoke steering wheel began peeling at approximately ****** mileswell within the 4-year/50,000-mile Basic Vehicle Warranty. I reported this verbally at the time, but it was not documented by Tesla staff, and the app provided no proper method to submit the issue.Since then, multiple attempts to schedule service have been met with out-of-pocket charges, including a demand for me to agree to a $2,000 charge before they would even address fixing the light on my car. This has forced me to cancel appointments. Additionally, every time I attempt to escalate my concerns, I receive a computer-generated response. I have already reached out via email regarding this issue with no meaningful resolution, and I was dismissed by Kennesaw store manager ****** **** during my attempts to escalate. Upon reviewing public customer feedback, I found that other ********************** owners have reported similar treatment and steering wheel defects, indicating a troubling pattern.Its embarrassing to have friends and family in my car knowing there is a significant defect with the steering wheel. Under the ********-**** Warranty Act (15 U.S. Code 2301 et seq.), Tesla is obligated to honor express warranties and cannot deny coverage due to internal miscommunication or app limitations. I am requesting a warranty-covered replacement of the yoke steering wheel without ********* have 7 days from receipt of this message to confirm a service appointment and warranty approval.

  Business Response

  Date: 04/23/2025

  We thank the customer for bringing this to our attention and apologize for any inconvenience. A Service agent has reached out to the customer via phone and email and has been unable to connect with the customer. We have provided direct contact info and have attempted to address their concerns. Should the customer have any follow-up questions or concerns, we encourage them to contact Tesla directly.