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Tesla, Inc.This business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Tesla, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3,330 total complaints in the last 3 years.
- 1,097 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/30/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Tesla Solar Energy has excepted liability for damages to my home caused by their hired subcontractors: Millstream con., ***********, *** 5/25/2023. Tesla already had estimates from my contractors to fix my sunroom. ********** workers ripped out 14 sections of custom skylight ceiling windows of my sunroom addition while I was not home and without a written or verbal contract and my permission. They were only going to replace shingles on my house roof. They broke into my house to access the sunroom after I told them that I did not want them in my house. Tesla wants to avoid court and settle. Now, the entire addition has to be replaced. Tesla excepts liability and hires a contractor from MA who sends them a quote to replace what was destroyed. The contractors estimate to tear down and replace the Redwood and glass sunroom is $100,100.00. Now Tesla turns the matter over to their Insurance **** **************, Helmsman Management Services, POB7214, ******, **, *****, ******** *******, ************. Case # P94940891401. This insurance person has not answered any email or telephone calls from me requesting resolution and compensation. I cant get any response from a Tesla Solar energy specialist either: **** *******, setmartin @**************************, ***************************************************************, ************. All solar panels were removed by Tesla in March of 2021. Therefore, production of kWhs has stopped. As of 1/02/3025, Tesla starts sending me monthly bills for production of kWhs from non existing solar panels On my roof. My account# is ************. Again, repeated calls, emails telling Tesla to STOP this has gone unanswered. I seek compensation to replace my sunroom and I want Tesla to stop billing me for fantom production of kWh. I am a senior citizen, retired, live alone and have ******************. Tesla knows this. I have contacted the ***************************, who says that I should try and work this out with Tesla. Im hoping that the BBB will help me.Business Response
Date: 06/10/2025
Tesla has presented our position to the customer and ********************** stands firm on its decision. Should the customer have any follow-up questions or concerns, we encourage them to contact Tesla directly.Customer Answer
Date: 06/10/2025
Complaint: 23397568
I am rejecting this response because: Tesla has not responded to this issue. They are lying by saying that they have. There is no way to contact Tesla Energy via phone call. All of their telephone lines are artificial intelligence. I received another bill from Tesla Solar Energy for $314.64. I do not have solar panels on my roof, therefore there is no production for kwhs. They are billing me in error. Also, their subcontractors ***********************,***********, **, ruined my redwood sun room and did so without a signed or verbal contract from me or my permission. Tesla has excepted liability for replacing it. Tesla has not responded to any written request or email that I have sent them regarding a settlement.
Regards,
***** ********Business Response
Date: 07/01/2025
Tesla has presented our position to the customer and ********************** stands firm on its decision. Customer will need to work with **********************'s ********************** Partner.Customer Answer
Date: 07/03/2025
Complaint: 23397568
I am rejecting this response because:Teslas Insurance: **************, ********************************, ******, **, ******** *******,Claims Specialist 2, refuses to settle my claim. I have not received any communication from him since Sept. 2024. Tesla is liable, the claim warrants merit, he should offer me a reasonable and fair settlement, but he doesnt. Tesla has made an effort to settle this by contacting a MA contractor and getting a quote to tear down the redwood and glass sun room (whats left of it after Teslas subcontractors came hear without my permission or a written contract and removed 14 custom redwood skylights thus destroying the addition.) and construct a new room. I guess ******** *******, Claims Specialist 2, doesnt like the cost and wont settle. This is the second time that i have received unprofessional treatment from him. He is obligated to investigate this claim to see if it has merit, he hasnt and didnt in 4/2023 and hasnt investigated now. This behavior is in conflict with fair and timely settlements, which is expected industry wide from insurance people. The settlement I want is within the policy guidelines that Tesla pays to Liberty Mutual in case they encounter problems which is where Tesla is now with me. ******** Kasindi is also behaving unprofessionally with gross mismanagement of my claim to compel me to file a lawsuit. I have not done this yet. He was Claims Specialist 1, in April 13, 2023, when he was first negligent in denying Teslas liability,And not paying the claim. ******** ******* now has been elevated to Claims Specialist 2. Tesla needs to look into who is watching their back in the insurance end of Tesla Solar Energy. I need to consider my next step.
Regards,
***** ********Initial Complaint
Date:05/29/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 13 May 25, my Tesla solar panels stopped producing electricity. This happened approximately 1 month prior, where the customer service representative was able to do some type of remote reset and the system worked again. I contacted Tesla customer service again on the 13th, at which time they refused to do another reset, and said they would have a technician do a remote check/repair within 7-10 days. Seeing how the other issue was resolved quickly, I assumed there would be no issue and it would be resolved in the identified time frame and didnt take pictures of that conversation. However, after 14 days I contacted Tesla again who said the issue would be resolved the week of the 26th. Today, 29 May 25, I contacted Tesla again Tesla customer service again who said the wait *** would be an additional 2 weeks, and they refused to send a technician to resolve the problem. Since I have both Tesla solar panels and power walls, I am on a generation plan with my utility company. This extensive cutoff from solar generation is causing a heightened electric bill which is being caused by by Teslas unwillingness to fix my $40000 system. I just want my system to be fixed. I have attached the images from the 2 conversations I had with Tesla customer service the week of 26 May 25.Business Response
Date: 06/05/2025
A Tesla employee has been in contact with the customer to address their concerns. We encourage the customer to continue working directly with the Tesla employee to achieve an amicable resolution.Initial Complaint
Date:05/29/2025
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of transaction: May 24th 2025 Deposit Paid: $250 - My tesla model Y was scheduled for delivery on Saturday 10:00 AM May 24th 2025. However 1 hour before my delivery of vehicle Tesla advisor reached out to me saying my vehicle is no longer available due to paint issue and without even taking my agreement on next action/task they assigned me new VIN number and told me my new vehicle will be available 2 week time, but I am not interested in vehicle anymore after they canceled my delivery originally on May 24th 2025.Tesla didn't deliver my vehicle on original delivery date May 24th 2025. I asked them for refund of $250 deposits and they mentioned that I have signed the agreement about $250 not being refundable. How can they denied me refund when they didnt delivery me the vehicle on agreed upon date ?. Tesla ************************* has refused to give my deposit back.Request you to please help get $250 deposit back. I have attached all my communications and messages with them here by, including when they emailed me about my VIN changed and new VIN is assigned.Initial Complaint
Date:05/29/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made a deposit online and reserved a car. After I got the *** I arranged financing through the ***** website. I however saw a discrepancy between the amount listed on the website and the offer that I recieved. I reached out asking for an explanation and still have not received one and I will lose my deposit of $250 on May 31 2025 if I do not take possession of the vehicle.Business Response
Date: 06/24/2025
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Sales agent has reached out to the customer via phone and email and has been unable to connect with the customer. We have provided direct contact info and have attempted to address their concerns. Should the customer have any follow-up questions or concerns, we encourage them to contact Tesla directly.Initial Complaint
Date:05/29/2025
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In 2017 Solar city has presented a plan with my Father to replace the roof that the panels were installed on. At the time my Father was told by the agent that they would put a new roof on. At the last min the deemed to roof structurally sound to support the panels. He had a leak and made the sheet rock come down over the kitchen table in the house. This winter I had a roofer come out and fix the roof that was not by the panels. The last rain came and started leaking again had the roofer come back out and stayed it is under the panel will not fix. Also want to add the the power inverter for the solar has not worked in a year and a half. When I got the PG&E bill was $6500. I had been trying to get some on the phone but you can't. My Dad just passed in February after a long battle with dementia. I am desperate for help in this matter.Business Response
Date: 06/10/2025
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla employee will be reviewing the issue raised in this complaint.Customer Answer
Date: 06/10/2025
Complaint: 23392096
I am rejecting this response because:
Regards,
*************************Initial Complaint
Date:05/28/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My service invoice from 5/28/25 has incorrect information on it.The service advisor incorrectly noted that Tesla Service "Function tested vehicle with customer and was unable to duplicate customers concern."This is false. My vehicle was never function tested. Only remote diagnostics were performed while the vehicle sat in the parking lot.Furthermore, I was never with the service team while the vehicle was being diagnosed. I was inside the lobby the entire time.If I was given the opportunity, the concern could have been easily duplicated.Please update the service invoice to accurately reflect the work performed, which was only a remote diagnoses and nothing further.Business Response
Date: 06/19/2025
A Service agent has been in contact with the customer to address their concern regarding their service concern within the past 5 days.. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.Initial Complaint
Date:05/28/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im reaching out for assistance regarding a refund issue related to my recent Tesla Model 3 purchase, financed through *************************** the time of purchase, I applied the $7,500 ** tax credit toward the down payment, along with an additional wired amount of $3,948.27 from my *************** account. This was done to reach a total down payment of 20%, per the initial agreement.The day before delivery and contract acceptance, I requested that the wired funds be removed from the down payment, leaving only the ** tax credit applied. This change was approved by my sales advisor, as it did not affect the loan terms or interest rate.I then asked how to retrieve the wired funds. ***** Fargo advised me to contact *************** to initiate a return request. *************** processed the request on May 10, and **************** declined it on May 12. Since then, I have spoken with both institutions, but neither can provide clarity on where the funds are or how I can recover ********* are the relevant case details:Wire sent on: May 5 Return requested by ****: May 10 Second request sent: May 12 ***** Fargo response (declined): May 14 *************** Case Number: BML250509-005759 ***** Fargo Auto Case Number: WFW250512-001071 Ive also contacted Tesla Support several times, but unfortunately have not received a resolution.Business Response
Date: 06/13/2025
A Sales agent has been in contact with the customer to address their concern regarding their refund within the past 3 days. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.Customer Answer
Date: 06/13/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
**** ******Initial Complaint
Date:05/28/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My lease was returned on 27 March. Since that date I have had two occasions of Tesla withdrawing the lease payment from my account. I have now received another bill for them to take it out a third time. I have contacted Tesla on three occasions with no support, only saying they have forwarded on my concern. Tesla has already listed the vehicle for sale but has not formally closed the lease. The lease was returned under the servicemember civil relief act due to me delaying. Continuing to bill me violates the ***** I would like the account closed and the payments returned.Business Response
Date: 06/17/2025
A Corporate agent has been in contact with the customer to address their concern regarding their lease return within the past 2 days. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.Initial Complaint
Date:05/28/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 5/21, I submitted an online application through Tesla's website and was charged $1,020.40. My application was declined, but no refund has been issued as of todays date. I contacted Tesla and was told that $250 would be retained as a non-refundable fee, with the remainder refunded. However, this fee was never clearly disclosed during the application process, and I have yet to receive any portion of the funds back.This lack of transparency and failure to return my money is unacceptable. I am requesting a full refund or, at the very least, the return of the balance minus any clearly disclosed and legally justified fee. I have reached out to Tesla directly with no resolution.I am seeking assistance through the BBB to resolve this matter promptly.Business Response
Date: 06/19/2025
A Corporate agent has been in contact with the customer to address their concern regarding their refund request within the past 7 days. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly.Initial Complaint
Date:05/28/2025
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am currently in the process of removing solar panels and my city requires permitting. I received an email from the Tesla removal and reinstallation team that additional equipment is required to fulfill the permit and I would have to pay $3667 dollars to purchase equipment that Tesla will ultimately own and keep. Please see the attached email strand with the Removal and Reinstallation Permitting Specialist.Attached is the original signed *** that transferred to us when we purchased the house. Within it, it clearly states the following:- "Solar City will remove and replace the system from your roof while roof repairs are being made for a payment of $499"- "We warrant, insure, maintain, and repair the system"This should cost me $499 and not $3,667. Needed upgrades are part of "maintaining" a system, which Tesla is contractually obligated to do. To me this is a breach of contract.Over the phone, I was told there was a fine print disclaimer stating I had to agree to any additional charges when setting up the removal and reinstallation, essentially waiving my contractual rights previously established. To me this is undue influence. I have no choice to make these repairs, they are not elective as has been stated to me, my roof is beyond end of life, and I have been given no other alternatives.Further, I have been told, that the parts purchased with my money, I will not own. How does that make sense? How is that legal? I have to pay for parts that Tesla ultimately will own and take with them? Where is that in the contract?They are breaching contract to take advantage of homeowners while giving them little to no options. Furthermore, when I tried to contact their resolutions email I get no response.Business Response
Date: 06/05/2025
We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla employee will be reviewing the issue raised in this complaint.
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