Complaints

This profile includes complaints for Tesla, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tesla, Inc.

  1 Tesla Rd Austin, TX 78725-4400

• 

  Tesla Service Matthews

  9140 E Independence Blvd Matthews, NC 28105-4504

• 

  Tesla, Inc.

  100 Cambridgeside Pl E Cambridge, MA 02141-2218

• 

  Tesla, Inc.

  132 Falmouth Woods Rd Ea Falmouth, MA 02536-7921

• 

  Tesla, Inc.

  1341 Boylston St Boston, MA 02215-3909

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My recent "upgrade" to Tesla's so-called Full Self-Driving (FSD) 13.9.2 has been an absolute nightmare, a ***** reminder of Tesla's alarming audacity in releasing an utterly unready product to the public. Naively, I subscribed to *** for my annual summer pilgrimage from ********** to ******, believing it would be a beneficial companion for the long drive. What a catastrophic misjudgment that turned out to be!After two days of relentless, white-knuckle combat with the system, I was forced to revert to the comparatively sane, albeit still imperfect, Autopilot. FSD 13.9.2 proved itself to be a dangerously incompetent digital chauffeur. It evinced a baffling, almost suicidal, predilection for hugging the center line, frequently veering precariously into oncoming traffic. Its lane changes were a wild, unpredictable affair, occurring without so much as a flicker of a turn signal 80% of the time. On a divided I-15 interstate, with nary another vehicle in sight, it would inexplicably wander between the fast and slow lanes, a digital ditherer seemingly lost in its own algorithms. More than once, it aggressively cut off faster vehicles approaching in the fast lane, demonstrating a complete disregard for safe following distances and the flow of traffic. It was as if my car had been programmed by the most infuriatingly reckless California driver ************* attempts to rectify this digital dereliction of duty, including recalibrating the cameras, yielded precisely zero satisfaction. When I finally escalated my exasperation to Tesla service, their response was equally infuriating: a perfunctory check of the car revealed "no errors" in the computer, despite my 2023 Model Y boasting the supposedly advanced HW4 hardware. The sheer gall of Tesla to unleash such a patently unfinished, potentially hazardous piece of software upon its unsuspecting customers is beyond belief. This isn't just an inconvenience; it's a profound betrayal of trust and a blatant disregard for public safe

  Business Response

  Date: 06/18/2025

  We thank the customer for bringing this to our attention and apologize for any inconvenience. A Corporate agent has been in contact with the customer to address their Autopilot concerns within the past 7 days. Tesla has presented our position to the customer and stands firm on its decision.

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the Tesla location in the ********************* and was offered the ability to apply for financing for a new Tesla. The stated that there is a $250 refundable deposit that is refunded if you do not get financed for the vehicle. I was denied financing and was that I would receive a refund. I have not received my refund and have reached out every month and Im being told That somebody has to approve it. This has happened since February and nobody has reached out to me. The store manager **** stated that he would follow up and I would receive it in 5-7 business days. buthe has not. I feel that this is awful and have documentation in the Tesla app that somebody was supposed to approve the refund and reach out to me.

  Business Response

  Date: 06/17/2025

  A Sales agent has been in contact with the customer to address their concern regarding their refund within the past 2 days. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.
  

• Initial Complaint

  Date:05/27/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Despite having an appointment scheduled for May 22, 2025, from 1:00 p.m. to 5:00 p.m., to address the problem of the panels not working since the beginning of January, no one ever showed up for the appointment. I received no call, text, or email stating they were not coming. In January, Tesla had come out to my property and determined that there needed to be a part replaced, that they would order it, and come and install it once received. I had to call numerous times since January to check the status of the part and I would continually be told that the part was still not in. I don't think it takes six months for a part to arrive. Meanwhile, I am paying my payment monthly for a system that is not working. I feel that they have breached their contract and am requesting the following (1) Immediate removal of the solar panel system from my property and contract becomes null and void between myself and Tesla (previously owned by Solar City, but purchased by Tesla) as I no longer want to do business with a company that shows no care or responsibility towards their clients (2) Full reimbursement for the payments made since January for the non-functioning system and their lack of responsibility in fixing the system.

• Initial Complaint

  Date:05/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2024 of August I requested that I wanted to purchase the solar system on my home that was on lease with Tesla, they kept sending different estimates ranging from 5k to 8k they did an inspection to determine the fair maker value and they said it would be ***** to purchase the system and I said yes lets proceed, but when they send me the invoice the price changed to $4961.70 and so paid it, but then they kept sending me invoices and I told them that That I had bought the system, but then later they said that I only bought a part of the system and I was never informed about that at the time of purchase, and so now they are still harassing me about it.

  Business Response

  Date: 06/05/2025

  A Tesla employee has been in contact to work through this issue with the customer in the past 7 days.  Should the customer have any follow-up questions or concerns, we encourage them to contact the Tesla employee they have already been working with directly.

• Initial Complaint

  Date:05/24/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the second time that Tesla has stollen money from me without any proof of record and they keep saying there investigation but keeps stealing my money

• Initial Complaint

  Date:05/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I talked my parents into buying a Tesla Model Y which they picked up March of this year. They had a lot of difficulty as the larger font size they were using was incompatible with the app so we all visited the *********** location where the sales team accessed their phone and completed the transaction and seemingly removed my referral code. (Frustration #1)Later, when we picked up the car and brought it back to *********** we discovered that the key cards were not included with the car. We have called the St **** store and have left messages that were never returned. We have contacted the Tesla customer service 800 number and have been hung up on, transferred to dead end numbers, and have been promised return calls that have never materialized. (Frustration #2)Finally I have tried to get a straight answer on what happened with the referral credit and have received only additional run around and promises of both call backs and resolutions and, like with the key cards issue, that have never materialized.

  Business Response

  Date: 06/04/2025

  A Sales Manager has been in contact with the customer to address their concern regarding their delivery experience within the past 3 days. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.
  

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Tesla **************** and *** *******,I am writing to issue a final demand in response to a defamatory and retaliatory communication sent to me by Tesla, authored or authorized by *** ******** *******, ***************** Manager at the *******, Florida Service ********* that communication, Tesla falsely claimed I made threats directed toward [Tesla] employees and unilaterally terminated my access to services. I unequivocally state that at no point have I made threats verbal or otherwise against *** ******* or any Tesla employee. This accusation is completely false, defamatory, and appears designed to intimidate and discredit me after I asserted my rights regarding Teslas failure to honor its warranty obligations.This letter serves as formal notice that I demand the following actions within 48 hours of Teslas receipt:A written retraction and acknowledgment that I did not make any threats against Tesla employees.A written apology and commitment that this false accusation will be removed from any Tesla internal files or service records.Immediate contact from Teslas legal department or counsel to discuss this matter directly.Failure to comply with these demands will result in the immediate initiation of legal proceedings against both Tesla, Inc. and *** ******** ******* individually, for:Defamation Intentional infliction of reputational harm Consumer retaliation and breach of business duty I am fully prepared to pursue this in a court of law and through all appropriate consumer protection agencies and media channels. This is Teslas final opportunity to resolve this matter amicably and professionally.Sincerely,

• Initial Complaint

  Date:05/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tesla refuses to refund $250 order fee for vehicle order that Tesla can not follow through on with financing. According to Tesla's pre-qualification service, was approved for financing nearly double the amount that was ultimately requested. Placed order and was denied financing by Tesla in less than 30 minutes from order time. Understandable - however Tesla will not refund the order fee. The order was an already produced in transit model, so no effort was made on Tesla's part to start a build on the order. The application in question was processed in less than 60 minutes from order at 2:30am EST, resulting in no additional routing, execution, or logistics to coordinate delivery, vehicle prep, or conditioning. Based on the fact Tesla has provided initial favorable financing availability, their decision to not finance after review of credit is understandable, but their decision to keep the order fee after misleading a consumer equates to basic robbery.

  Business Response

  Date: 06/02/2025

  We thank the customer for bringing this to our attention and apologize for any inconvenience. A Delivery Manager has been in contact with the customer to address their request to have *********************** nonrefundable order fee refunded within the past 48 hours. Tesla has presented our position to the customer and stands firm on its decision.

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filing this complaint against Tesla for an outrageous situation involving a defective tire, poor customer service, and further damage to my vehicle due to negligence and *************** Tesla has only ***** miles on ************* brand newand yet, one of the tires spontaneously blew out during normal driving conditions. I did not hit anything in the roadno debris, no potholes, no curbs. This was clearly a manufacturing defect, and both companies are now attempting to ***** ***************** make matters worse, Teslas roadside support was rude, dismissive, and condescending, showing zero concern or urgency. They then proceeded to install a mismatched, raggedy spare tire on my vehicle that doesnt even match the other wheels. It looks like it came off a junkyard car, and now my Tesla drives like its falling apart. The alignment is off, theres strain on the drivetrain, and I can literally feel the damage being done each time I drive.Tesla has the nerve to expect me to pay $500 for a new tire that was clearly defective to begin with? Thats laughable. They are also likely planning to secretly file a warranty claim with ******* after I pay out of pocket, which is a deceptive and unethical ************* is what I am demanding:1.A $500 reimbursement for the defective tire.2.A formal inspection of the tire by both Tesla and Pirelli to confirm the defect.3.A full inspection of my vehicle for any damage caused by the mismatched tire they installed.4.Immediate phone call from Tesla no more stalling, no more generic ********* car now looks like a joke and drives even worse. This has become an infuriating example of how major corporations refuse to take accountability. I expect the BBB to help escalate this and hold Tesla accountable. This situation is not only about a tirethis is about integrity, safety, and being treated fairly as a customer.

  Business Response

  Date: 06/26/2025

  We thank the customer for bringing this to our attention and apologize for any inconvenience. A Service Manager has been in contact with the customer to address their request to have ********************** cover the cost of their non-warranty repair within the past 10 days. Tesla has provided our position to the customer and considers the matter closed.

• Initial Complaint

  Date:05/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My friend used my Tesla Referral during the 2024 end of the year referral period which he ordered his car at dealership with my referral link and got 2k off his purchase price. With RN123407464.But the 1K referral Credit I should receive Never showed up on my end.Background: My app default language is Chinese, but after he picked up the car, the app was keep telling me something went wrong in the referral page. I wait couple of days and switched language to English, then the page opened normally but I don't see any referral credit in my account. Thank ****** ********************** account *********************

  Business Response

  Date: 05/30/2025

  A Corporate Agent has been in contact with the customer to address their concern regarding their referrals within the past 2 days. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.