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Business Profile

Auto Manufacturers

Tesla, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Tesla, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Tesla, Inc. has 154 locations, listed below.

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    Customer Complaints Summary

    • 3,331 total complaints in the last 3 years.
    • 1,097 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/23/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Tesla **************** and *** *******,I am writing to issue a final demand in response to a defamatory and retaliatory communication sent to me by Tesla, authored or authorized by *** ******** *******, ***************** Manager at the *******, Florida Service ********* that communication, Tesla falsely claimed I made threats directed toward [Tesla] employees and unilaterally terminated my access to services. I unequivocally state that at no point have I made threats verbal or otherwise against *** ******* or any Tesla employee. This accusation is completely false, defamatory, and appears designed to intimidate and discredit me after I asserted my rights regarding Teslas failure to honor its warranty obligations.This letter serves as formal notice that I demand the following actions within 48 hours of Teslas receipt:A written retraction and acknowledgment that I did not make any threats against Tesla employees.A written apology and commitment that this false accusation will be removed from any Tesla internal files or service records.Immediate contact from Teslas legal department or counsel to discuss this matter directly.Failure to comply with these demands will result in the immediate initiation of legal proceedings against both Tesla, Inc. and *** ******** ******* individually, for:Defamation Intentional infliction of reputational harm Consumer retaliation and breach of business duty I am fully prepared to pursue this in a court of law and through all appropriate consumer protection agencies and media channels. This is Teslas final opportunity to resolve this matter amicably and professionally.Sincerely,

    • Initial Complaint

      Date:05/23/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tesla refuses to refund $250 order fee for vehicle order that Tesla can not follow through on with financing. According to Tesla's pre-qualification service, was approved for financing nearly double the amount that was ultimately requested. Placed order and was denied financing by Tesla in less than 30 minutes from order time. Understandable - however Tesla will not refund the order fee. The order was an already produced in transit model, so no effort was made on Tesla's part to start a build on the order. The application in question was processed in less than 60 minutes from order at 2:30am EST, resulting in no additional routing, execution, or logistics to coordinate delivery, vehicle prep, or conditioning. Based on the fact Tesla has provided initial favorable financing availability, their decision to not finance after review of credit is understandable, but their decision to keep the order fee after misleading a consumer equates to basic robbery.

      Business Response

      Date: 06/02/2025

      We thank the customer for bringing this to our attention and apologize for any inconvenience. A Delivery Manager has been in contact with the customer to address their request to have *********************** nonrefundable order fee refunded within the past 48 hours. Tesla has presented our position to the customer and stands firm on its decision.

    • Initial Complaint

      Date:05/23/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im filing this complaint against Tesla for an outrageous situation involving a defective tire, poor customer service, and further damage to my vehicle due to negligence and *************** Tesla has only ***** miles on ************* brand newand yet, one of the tires spontaneously blew out during normal driving conditions. I did not hit anything in the roadno debris, no potholes, no curbs. This was clearly a manufacturing defect, and both companies are now attempting to ***** ***************** make matters worse, Teslas roadside support was rude, dismissive, and condescending, showing zero concern or urgency. They then proceeded to install a mismatched, raggedy spare tire on my vehicle that doesnt even match the other wheels. It looks like it came off a junkyard car, and now my Tesla drives like its falling apart. The alignment is off, theres strain on the drivetrain, and I can literally feel the damage being done each time I drive.Tesla has the nerve to expect me to pay $500 for a new tire that was clearly defective to begin with? Thats laughable. They are also likely planning to secretly file a warranty claim with ******* after I pay out of pocket, which is a deceptive and unethical ************* is what I am demanding:1.A $500 reimbursement for the defective tire.2.A formal inspection of the tire by both Tesla and Pirelli to confirm the defect.3.A full inspection of my vehicle for any damage caused by the mismatched tire they installed.4.Immediate phone call from Tesla no more stalling, no more generic ********* car now looks like a joke and drives even worse. This has become an infuriating example of how major corporations refuse to take accountability. I expect the BBB to help escalate this and hold Tesla accountable. This situation is not only about a tirethis is about integrity, safety, and being treated fairly as a customer.

      Business Response

      Date: 06/26/2025

      We thank the customer for bringing this to our attention and apologize for any inconvenience. A Service Manager has been in contact with the customer to address their request to have ********************** cover the cost of their non-warranty repair within the past 10 days. Tesla has provided our position to the customer and considers the matter closed.

    • Initial Complaint

      Date:05/23/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My friend used my Tesla Referral during the 2024 end of the year referral period which he ordered his car at dealership with my referral link and got 2k off his purchase price. With RN123407464.But the 1K referral Credit I should receive Never showed up on my end.Background: My app default language is Chinese, but after he picked up the car, the app was keep telling me something went wrong in the referral page. I wait couple of days and switched language to English, then the page opened normally but I don't see any referral credit in my account. Thank ****** ********************** account *********************

      Business Response

      Date: 05/30/2025

      A Corporate Agent has been in contact with the customer to address their concern regarding their referrals within the past 2 days. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

    • Initial Complaint

      Date:05/22/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/22/25, at 10:26 AM, ******, the Tesla manager on Westheimer/*******, told me that my 2017 Tesla Model S needs a complete HVAC and compressor replacement, which will cost over $4000. The service manager stated that this failure is common after 6 years. I find this unacceptable for a luxury electric vehicle.Tesla has not issued a recall or goodwill repair for this issue, and I believe many other customers may be affected. Im requesting assistance or at minimum clarification on whether Tesla acknowledges this as a premature failure.

    • Initial Complaint

      Date:05/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought my 2025 Model 3 about three months ago. Currently have about 800 miles. Basically still brand new. Big supporter of Tesla. Washed it for the first time with a soft bristle car wash brush that I use and have been using on my other 3 cars for a few years now. After washing the entire car has tiny scratches /swirls in the clear coat. Looks terrible. Apparently this is an issue with the model 3 people online say. In the future will use another even softer microfiber brush. Tired calling Tesla they say its my fault. Tried going to Tesla showroom, same response. I have used this product for years on my cars without any issues. This clear coat is super soft. Very disappointed. New car looking like that. Tesla didnt even offer to buff all that out. Bad experience for a true fan.

      Business Response

      Date: 06/03/2025

      We thank the customer for bringing this to our attention and apologize for any inconvenience. A Service Supervisor has reached out to the customer via phone and email and has been unable to connect with the customer. We have provided direct contact info and have attempted to address their concerns. Should the customer have any follow-up questions or concerns, we encourage them to contact Tesla directly.

    • Initial Complaint

      Date:05/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Mar 30, 2025, I paid for upgrade of infotaiment system for my Model X 2018 and scheduled an appointment on Apr 25 to have the ugprade done. However, after the appointment, I found out that they didn't upgrade my infotainment at all but somehow upgrade the *** system. I called Tesla service center more than 3 time early May and they never resolve my issues. Everytime, they told me they will get back to me soon, but no response, no email or calls after that.

      Business Response

      Date: 06/12/2025

      A Service agent has been in contact with the customer to address their concern regarding their servicing of the vehicle within the past 48 hours. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

    • Initial Complaint

      Date:05/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had taken my car to urbandale **** to the tesla service center to get upgraded to hw3 and fsd computer and when it was finished I was told my enhanced autopilot was removed and that I had to repurchase the autopilot package. So I did bit upon further research I shouldn't of had to since I already had enhanced autopilot so I got refunded for the autopilot package and when they removed it from my car they didn't give me my enhanced autopilot back. I've been trying to get the feature that was already on the vehicle when I bought it and now there saying I can't have it . I've got emails and messages threw the tesla app proving I had enhanced autopilot prior to service appointment. The main reason I purchased the car was because it already had enhanced autopilot on it. I've been trying to get this taken care of and the service center is rude about it. I just want the enhanced autopilot feature back that I had prior to the service appointment.

      Business Response

      Date: 06/06/2025

      We thank the customer for bringing this to our attention and apologize for any inconvenience. A General Service Manager has reached out to the customer via phone and email and has been unable to connect with the customer. We have provided direct contact info and have attempted to address their concerns. Should the customer have any follow-up questions or concerns, we encourage them to contact Tesla directly.

    • Initial Complaint

      Date:05/21/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a leak on the roof that was caused by Tesla panels installation. After a long drawn out dispute they agreed to fix the roof. meantime nine of the panels were removed by tesla to perform the roof repair. They were off for two years. I asked about the less energy being produced and tesla said not to worry. Last year I received an automatic deduction from ****** for $4,500.00 for not generating energy. I have been going back and forth with Tesla-installed the panels in July of 2025, again never turned on my energy system. This year I received another bill for $5,000.00 from ****** and when I called I was told that I am not generating any energy all year ( from July-2024 to May 2025) I cannot afford to pay this money. and it is all due to their negligence. Please help me.

    • Initial Complaint

      Date:05/21/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for a 2024 Tesla Model Y on 9/25/2024 and scheduled pickup for 9/27/2024. I followed all the steps in the Tesla app and got my finance APR offer. The offer was not what I expected so I reached out to the sales representative via text as she texted me previously about my order and told her to restart the process on the app as my parents will put the car in their name for me. After she reset the process, I never got the offer to take the $7,500 tax credit upfront. I just let it be because they were pressuring me to complete my pickup as the September order was going to expire in a few days. I set everything up and went with my parents to pick up the car on 9/27/2025. When we got there, they didnt explain anything to us but told us to sign paperwork and asked us if we wanted to go on a test drive. We agreed and my dad and I went on a test drive. When we got back, they told us that our car was ready for pickup outside. The only paperwork we were given was our finance agreement. I found it strange so when we got home, I looked up paperwork that we were supposed to get and we were supposed to get a Point of Sale document as well. We did not receive that nor did the sales representative who assisted us in store tell us/discuss with us about the federal tax credit. I followed up via text about the Point of Sale document multiple times for two weeks straight. Someone finally responded and told me that my finance agreement was the Point of Sale document. Come tax season, Im filling my parents taxes as the car is under their name and when I am trying to file for the tax credit, it keeps giving me an error that the information is invalid. I selected that the *** number is correct and was able to file my parents taxes. I got a letter in the mail a few weeks ago stating the credit was not applied because the information did not match what the dealership gave to the ***. I of course called Tesla and they told me someone would call me back with more information

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