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Business Profile

Auto Manufacturers

Tesla, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Tesla, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Tesla, Inc. has 154 locations, listed below.

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    Customer Complaints Summary

    • 3,330 total complaints in the last 3 years.
    • 1,090 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/20/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to express my continued frustration and concern regarding an ongoing issue with my car, which I purchased approximately a week ago. Since the purchase, I have experienced a persistent buzzing or windy sound during phone calls made through the car's system. While I hear the other party clearly, they consistently report this disruptive noise.I brought the car in for service shortly after noticing this problem. At that time, the issue was diagnosed, but no fault was found. Since then, the problem has persisted. Notably, this occurs whenever my phone is connected to the car, and I have tested this with multiple devices, including both an iPhone and a ******* phone, with the same result on both.I also sent in a video recording demonstrating the issue. Despite this, and after keeping my car for further diagnosis, I was informed that the software had been reinstalled. However, upon picking up my car today and testing the phone call functionality with my iPhone, the exact same buzzing sound was present. I have attached the recordings again for your reference.I am now very concerned, as I was informed that there is no use in keeping my car any longer, and that the service team will email a technician and get back to me after several weeks. My car's warranty is also nearing its expiration, and I am worried about being held responsible for repair costs related to this pre-existing issue once the warranty expires.I request immediate and effective action to resolve this problem. Simply stating that no issue can be found, despite clear evidence from multiple phone tests and video recordings, is unacceptable. I urge you to reconsider your approach and explore all possible solutions before my warranty expires. Waiting weeks for an email response from a technician is not a satisfactory solution given the circumstances.Please advise on the next concrete steps you will take to properly diagnose and resolve this issue promptly.

      Business Response

      Date: 06/02/2025

      A Service agent has been in contact with the customer to address their concern regarding their warranty coverage Since the BBB complaint was submitted. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

    • Initial Complaint

      Date:05/20/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We bought the car and paid for it in 2023 we called several times to get the title so we can register the car, they tell us they will be mailing it and we have not received the title to date. Our registration and inspection is from 2023 because they will not send us the title. No one has reached out and we need this title asap.

      Business Response

      Date: 05/30/2025

      A Finance Agent has been in contact with the customer to address their concern regarding their title within the past 10 days. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

    • Initial Complaint

      Date:05/20/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a formal complaint against Tesla Solar for their unacceptable delays, poor communication, and negligence during the installation and activation of my upgraded solar energy system, which has resulted in a significant loss of solar power generation and financial impact.I have been a loyal Tesla Solar customer for over 12 years. Recently, I initiated an upgrade to my system to support additional energy needs after purchasing an electric vehicle. Unfortunately, the experience has been extremely frustrating and ****************** is a summary of the issues:Termination of Old System: After installing the new system, Tesla disconnected my existing (and fully functional) solar system to allow for MID ******************************** inspection of the new setup. This disconnection should have been temporary and better coordinated.Inspection Failure Due to Teslas Oversight: The initial inspection failed because Teslas crew failed to attach mandatory labels to the system. Unreasonable Delay in Re-Inspection: After the failed inspection, Tesla took nearly a full month just to issue a check for the re-inspection fee, further delaying the activation process. There was no communication or timely follow-up despite repeated outreach from my end.Continued Inactivity and No Communication: As of today, the inspection still hasn't been completed, and I have received no updates or timeline from Tesla. My new system remains inactive, and my old system, which was disconnected solely due to Teslas actions, is also ***************** a result, I have been unable to generate solar power for multiple months, causing:Financial losses due to missed solar generation ****************** bills Complete loss of value from my investment during this period I am requesting that Tesla compensate me for the total loss of power generation during the months both systems were inactivelosses that are a direct result of their delays and mismanagement.

    • Initial Complaint

      Date:05/19/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order fee for Tesla cyber truck which is 100% refundable if I canceled the order.I canceled the order recently but I havent receive the refund.

      Business Response

      Date: 05/28/2025

      We thank the customer for bringing this to our attention and apologize for any inconvenience. A  Corporate agent has reached out to the customer email and has been unable to connect with the customer. We have provided direct contact info and have attempted to address their concerns. Should the customer have any follow-up questions or concerns, we encourage them to contact Tesla directly.

      Customer Answer

      Date: 06/06/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      Shih-**** *****

    • Initial Complaint

      Date:05/19/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased Brand New 2024 Tesla model y long distance in October of 2024. A week later, my car locked me out and would not open with key or through app. I was able to get back into it 2 hours later. All cameras and technology within were not working. I was able to get it to the Tesla dealership. From there I was informed that my vin number had a recall for a chip malfunction in the **** My car hasnt been the same since. The reasoning for this claim is I have gone through 4 sets of tires in 6 months. I believe there is a bigger issue with how this car was built. My car has 46k miles on it. Dealership has done alignment and issue still occurs. I dont know if something is wrong with the suspension but I have given up on Tesla and looking for a solution because this is not normal. There are a plethora of other technology issues that occur daily and I have had enough for the price I paid. I am looking to find the root of the cause

      Business Response

      Date: 06/06/2025

      We thank the customer for bringing this to our attention and apologize for any inconvenience. Tesla has worked to address the customer's concern and provided our position. The customer continues to reject our resolution and is seeking replacement tires at no cost, which we cannot agree to. From our standpoint, this concern has been addressed and the matter closed.

    • Initial Complaint

      Date:05/19/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my vehicle to the Tesla ************** at ************************************ on 4/25/25 after contacting my third-party warranty company. The warranty representative advised me to take the car to Tesla and stated that Tesla would handle the claim process directly. I relayed this information to the service advisor at Tesla, Jhari, and provided him with my warranty information to submit the claim and expressed it needed to be done so they could get their payment, in which he acknowledged and assured me twice that Tesla would submit the claim on my behalf.Relying on that assurance, I was under the impression they did their part. However, Tesla never submitted the claim, and the warranty company later denied it because no pre-authorization was obtained. When I followed up, the service manager, *** ************************************** on 5/5/25 (5 days later after my car has been repaired), informed me that Tesla does not handle third-party warranty claims which directly contradicts what I was told by the service advisor. The manager even admitted to being at fault for his employees. As a result, I am now being held financially responsible for a $9,000 service bill that I was told would be covered. My car has since been moved to a tow lot due to non-payment, creating additional financial and personal hardship. I have contacted Tesla to resolve this and was offered a 4-8 week payment plan, which is not feasible for me as I am a student, worker, and pay rent and bills and paying $9,000 is a lot especially when I know my warranty does cover the costs but Tesla failed to provide correct information. I also appealed to the warranty company, but they upheld their denial, stating that Tesla failed to follow proper claim procedures.This situation was caused by false and misleading statements made by Tesla staff, and their failure to follow through on what they promised. Resolution I am seeking:

      Business Response

      Date: 05/29/2025

      A Service Manager has been in contact with the customer to address their concern regarding their service experience within the past 5 days. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

    • Initial Complaint

      Date:05/18/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was involved in a hit and run accident on March 25th (more so) and I immediately reported to my insurance (Tesla) as well as filed a police report. I tried contacting my adjuster the next day to try and get an update on next steps, however no one would respond so I left a voicemail. A couple days later I get asked through email if i could provide my footage of the incident. I responded in that same instant with all the footage. Within the timeframe of about 30 days I tried through multiple methods (email, adjuster phone, tesla phone) to get an update but to no avail. Continues leaving emails and voicemails until I finally get a call back 30 days later from my adjuster. He informed me I had to pay my deductible fee if I wanted repairs. I explained that I provided the necessary information and footage to file a claim with the person that hit me because I shouldnt have to pay for anything. He then proceeded to say oh I have the information of the other insurance. I can give you the info and you can file a claim. I was appalled that he had that information this whole time but I let it go and asked if he could please provide immediately. He said I can send to your email within the next 10 minutes or so. It has now been a month later since that last call and after multiple emails and attempted calls with my adjuster and the company and I still have not received anything.

      Business Response

      Date: 05/28/2025

      A  Claims adjuster has been in contact with the customer to address their concern regarding their accident within the past 24 hours Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

    • Initial Complaint

      Date:05/17/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi Tesla,I brought my car in for interior trim worknothing else. When I got it back, not only were my custom settings reset without any notice, but the lock sound was turned on to a prison door slamming shut.There was zero reason for anyone to touch system settings unrelated to the work requested. This kind of overreach is frustrating and wastes my time having to reconfigure ************* like an explanation for why this happened

      Business Response

      Date: 05/29/2025

      We thank the customer for bringing this to our attention and apologize for any inconvenience. A **************** Manager has reached out to the customer via phone and email and has been unable to connect with the customer. We have provided direct contact info and have attempted to address their concerns. Should the customer have any follow-up questions or concerns, we encourage them to contact Tesla directly.

      Customer Answer

      Date: 05/29/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ****** *****

    • Initial Complaint

      Date:05/16/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I own a Tesla Model 3 that is well within its factory warranty. I brought the car in for service due to intermittent failure of the driver-side camera, which disables multiple safety-critical features including Autopilot, Park Assist, and blind spot visibility during lane ********** the service appointment, I explained the issue was intermittent. However, because the camera happened to be working during the visit, Tesla performed no diagnostic or repair actions. No parts were ordered, and the problem was dismissed without resolution.Since then, the issue has continued. I contacted Tesla Customer Support, who assured me I would be scheduled for *************** However, I was later contacted by the local service team and told that ************** was not an option, and that my camera does not meet Teslas internal threshold for replacement. When I asked what that meant, I was told the failure happens only 10% of the time, and Tesla does not take action until it reaches 30%.To be clear: Tesla has acknowledged the malfunction in the system logs, but is refusing to take corrective action. I am being told to continue driving with a safety feature that only works some of the time, and to use the Report Bug tool until it fails more frequently; effectively asking me to wait for the car to get less safe before theyll fix it.Ive already taken time off work to visit their service center once. Ive followed all instructions, remained cooperative, and yet I am being given conflicting messages between Tesla Support and the local service team, and ultimately asked to tolerate an unreliable safety system in a vehicle that is under warranty.This is unacceptable. Im requesting that Tesla take appropriate action under warranty to resolve the driver-side camera issue, whether through replacement or other repair. Im also asking that this be handled promptly without further wasted appointments or delays.

      Business Response

      Date: 06/09/2025

      A Service Management has been in contact with the customer to address their concern regarding their service experience within the past 4 days. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

    • Initial Complaint

      Date:05/16/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I wanted to ***ort a frustrating experience my mom and I had at your Tesla store at ********************************. We visited yesterday (May 14) around 5:30 PM to lease a new Tesla. We specifically asked the sales *** if our limited credit history would be an issue. They told us it wouldnt be a problem, so we proceeded with the order.But once we got home and started the application process, we were denied due to limited credit historyexactly what we asked about. We also had to wait until today just to hear back from the online team.Because of this, we had no choice but to cancel the order around 3:00 PM today (May 15). We were charged a $250 non-refundable fee. While I understand this is in the terms and conditions, the only reason we placed the order was because the sales *** assured us credit wouldnt be a problem. The fee was also never mentioned during the sales process, which made this feel even more unfair.We hope Tesla takes this seriously and avoids giving misleading information to future customers.Thank you,***** *****

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