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Business Profile

Auto Manufacturers

Tesla, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Tesla, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Tesla, Inc. has 154 locations, listed below.

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    Customer Complaints Summary

    • 3,339 total complaints in the last 3 years.
    • 1,092 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/18/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was involved in a hit and run accident on March 25th (more so) and I immediately reported to my insurance (Tesla) as well as filed a police report. I tried contacting my adjuster the next day to try and get an update on next steps, however no one would respond so I left a voicemail. A couple days later I get asked through email if i could provide my footage of the incident. I responded in that same instant with all the footage. Within the timeframe of about 30 days I tried through multiple methods (email, adjuster phone, tesla phone) to get an update but to no avail. Continues leaving emails and voicemails until I finally get a call back 30 days later from my adjuster. He informed me I had to pay my deductible fee if I wanted repairs. I explained that I provided the necessary information and footage to file a claim with the person that hit me because I shouldnt have to pay for anything. He then proceeded to say oh I have the information of the other insurance. I can give you the info and you can file a claim. I was appalled that he had that information this whole time but I let it go and asked if he could please provide immediately. He said I can send to your email within the next 10 minutes or so. It has now been a month later since that last call and after multiple emails and attempted calls with my adjuster and the company and I still have not received anything.

      Business Response

      Date: 05/28/2025

      A  Claims adjuster has been in contact with the customer to address their concern regarding their accident within the past 24 hours Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

    • Initial Complaint

      Date:05/17/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi Tesla,I brought my car in for interior trim worknothing else. When I got it back, not only were my custom settings reset without any notice, but the lock sound was turned on to a prison door slamming shut.There was zero reason for anyone to touch system settings unrelated to the work requested. This kind of overreach is frustrating and wastes my time having to reconfigure ************* like an explanation for why this happened

      Business Response

      Date: 05/29/2025

      We thank the customer for bringing this to our attention and apologize for any inconvenience. A **************** Manager has reached out to the customer via phone and email and has been unable to connect with the customer. We have provided direct contact info and have attempted to address their concerns. Should the customer have any follow-up questions or concerns, we encourage them to contact Tesla directly.

      Customer Answer

      Date: 05/29/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ****** *****

    • Initial Complaint

      Date:05/16/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I own a Tesla Model 3 that is well within its factory warranty. I brought the car in for service due to intermittent failure of the driver-side camera, which disables multiple safety-critical features including Autopilot, Park Assist, and blind spot visibility during lane ********** the service appointment, I explained the issue was intermittent. However, because the camera happened to be working during the visit, Tesla performed no diagnostic or repair actions. No parts were ordered, and the problem was dismissed without resolution.Since then, the issue has continued. I contacted Tesla Customer Support, who assured me I would be scheduled for *************** However, I was later contacted by the local service team and told that ************** was not an option, and that my camera does not meet Teslas internal threshold for replacement. When I asked what that meant, I was told the failure happens only 10% of the time, and Tesla does not take action until it reaches 30%.To be clear: Tesla has acknowledged the malfunction in the system logs, but is refusing to take corrective action. I am being told to continue driving with a safety feature that only works some of the time, and to use the Report Bug tool until it fails more frequently; effectively asking me to wait for the car to get less safe before theyll fix it.Ive already taken time off work to visit their service center once. Ive followed all instructions, remained cooperative, and yet I am being given conflicting messages between Tesla Support and the local service team, and ultimately asked to tolerate an unreliable safety system in a vehicle that is under warranty.This is unacceptable. Im requesting that Tesla take appropriate action under warranty to resolve the driver-side camera issue, whether through replacement or other repair. Im also asking that this be handled promptly without further wasted appointments or delays.

      Business Response

      Date: 06/09/2025

      A Service Management has been in contact with the customer to address their concern regarding their service experience within the past 4 days. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

    • Initial Complaint

      Date:05/16/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I wanted to ***ort a frustrating experience my mom and I had at your Tesla store at ********************************. We visited yesterday (May 14) around 5:30 PM to lease a new Tesla. We specifically asked the sales *** if our limited credit history would be an issue. They told us it wouldnt be a problem, so we proceeded with the order.But once we got home and started the application process, we were denied due to limited credit historyexactly what we asked about. We also had to wait until today just to hear back from the online team.Because of this, we had no choice but to cancel the order around 3:00 PM today (May 15). We were charged a $250 non-refundable fee. While I understand this is in the terms and conditions, the only reason we placed the order was because the sales *** assured us credit wouldnt be a problem. The fee was also never mentioned during the sales process, which made this feel even more unfair.We hope Tesla takes this seriously and avoids giving misleading information to future customers.Thank you,***** *****

    • Initial Complaint

      Date:05/15/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased solar panels from Tesla in 2017, I have experienced problems with them from October 2024 till currently they stopped working, I have had 9 scheduled maintenance appointments and no one shows or calls, the appointments are made by the company and rescheduled without my knowledge, I have not had working solar for 7 months, I owe $15,000 and my electricity bill has doubled because the lack of solar energy ,I have contacted them many times through the app and have yet had them fixed

      Business Response

      Date: 05/15/2025

      We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla employee will be reviewing the issue raised in this complaint. 

    • Initial Complaint

      Date:05/15/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently visited my Tesla Account and noticed that there was a "Cancellation Requested" for the Powerwall order that I had placed in the past, but I did not personally request a refund. There is no recent record of $500 actually being refunded to the payment method that I had on file at the time. However, the expiration date of the Credit Card I did have on file had expired (I have since updated that) and I wonder if that is the reason why the refund did not come through. I never received any correspondence that my order had been canceled, so I could not track it. Originally, when I had placed a $500 deposit I awaited a response for a Powerwall to be installed in my area. This was just a deposit. I have tried to call any and all numbers to get a live person, and either the phone numbers are no longer in service, or I am directed to my Tesla Account web Page, where there is no avenue to chat or communicate with anybody. I would just like for someone to refund my deposit. Thank you.

    • Initial Complaint

      Date:05/15/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After getting an EV car and the Tesla charging device, I went to my first Tesla charging station where they have a $20 hold. My charge was for 35. wanted me to pay the full 35 instead of paying 1555, which was what I charged over I paid the 3555 not all of a sudden no one cangive me back my $20 that was just supposed to be a holding fee. I have called hundreds of times. No one is trying to help me And Ive just want my $20 back.

    • Initial Complaint

      Date:05/15/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im writing to report the unacceptable behavior of an employee named **** at the Tesla ********************************* at ************************** Tesla Model 3 has an ongoing issue where it wont turn off or lock. On May *******, someone entered my car while I was at work because of this defect. That evening, following Tesla Roadsides instructions, I brought the car to the ****************** location for after-hours drop-off.**** was extremely rude and dismissive. He refused to accept the vehicle, even though it was towed by Tesla. When I asked for his name, he refused to give it. He then walked away mid-conversation, left my car door open, and ignored me while I stood there trying to resolve the issue. Another employee later identified him by name.This was a serious safety concern. I had already experienced a break-in earlier that day and did not feel safe leaving the car anywhere else. **** showed no professionalism or care, and I have since learned that others have had similar experiences with him.Ive already submitted a complaint to Tesla ***************** but Im requesting immediate action.Requested outcomes:Investigate Jairs conduct;Issue a formal apology;Remove Jair from customer-facing duties. And from working at Tesla

      Business Response

      Date: 06/04/2025

      We thank the customer for bringing this to our attention and apologize for any inconvenience. An  Associate Service Manager has reached out to the customer via phone and email and has been unable to connect with the customer. We have provided direct contact info and have attempted to address their concerns. Should the customer have any follow-up questions or concerns, we encourage them to contact Tesla directly.

    • Initial Complaint

      Date:05/14/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have a lease with Tesla. The vehicle is a 2023 model 3. Leased it brand new in 2023. We are in our second year of leasing and the steering wheel started bubbling and peeling. We contacted Tesla to repair or replace. Without inspection they denied our request stating that the bubbling was caused by external factors like cleaning products, hand sanitizer and sunscreen. We regularly clean the vehicle with just a wet cloth but they insist it was those external factors. We then mention that they never inspected the vehicle how can they make those assumptions. They scheduled an inspection and argue the whole inspection that not uncommon but bubbling and peeling happens because of the sun and external factors. I showed them the inside of the vehicle and start blaming a bottle of perfume as the possible issue. The bottle of perfume was located in the side door panel. This is not the first warranty issue Ive had with Tesla but this time they are asking for 1200 dollars to replace the steering wheel. I dont want to keep arguing with this company over premature wear and tear caused by cheap material.

      Business Response

      Date: 05/30/2025

      A Service agent has been in contact with the customer to address their concern regarding their warranty coverage within the past  3 days. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

    • Initial Complaint

      Date:05/14/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have no idea why I am being charged by Tesla after I already paid them and I have proof from my Discover account. I cannot get anyone to help me.

      Business Response

      Date: 05/23/2025

      A  Sales Manager has been in contact with the customer to address their concern regarding their payment concerns within the past 7 days. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

    Tesla, Inc. is NOT a BBB Accredited Business.

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