Complaints

This profile includes complaints for Linebarger Goggan Blair & Sampson, LLP's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Linebarger Goggan Blair & Sampson, LLP has 41 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Linebarger Goggan Blair & Sampson, LLP

  2700 Via Fortuna Ste 500 Austin, TX 78746-7998

  
• 

  Linebarger Goggan Blair & Sampson, LLP

  2805 N Navarro St Ste 700 Victoria, TX 77901-3952

  
• 

  Linebarger Goggan Blair & Sampson, LLP

  711 Navarro St Ste 300 San Antonio, TX 78205-1749

  
• 

  Linebarger Goggan Blair & Sampson, LLP

  1316 South John Redditt Lufkin, TX 75904

  
• 

  Linebarger Goggan Blair & Sampson, LLP

  412 N Washington Ave Ste 1 Livingston, TX 77351-2838

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/29/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe this is a scam or phishing. I received a Notice of Unpaid ************* It states that I owe $183.00 to The ******** DOT. I've checked my EZ Pass history and could not find a record of the ticket on the Del DOT site. Most importantly, I have never had the license plate ******* MD. I would like to think this is an error but the name on the account is correct. Very suspicious. I have three formal request of the attorneys.- Rescind the invoice - Remove any negative information added to my credit report.- Do not sell any information you have that is associated with my name. I do not authorize any sale of my personal information BBB: I understand that they are not authorized by BBB. At the same time, I do not understand why they have a AAA+ rating when they have so many complaints and so many that claim it's a scam. Maybe you can clarify that for me and others.

  

  Business Response

  Date: 10/03/2022

  
  I am responding to the consumer complaint filed with your office by ******************************  Ms. ********* complaint regards an account for unpaid tolls and fees owed to our client, the ******** ********** of ************** (DelDOT).
  
  Between July 18, 2019 and *********************** recorded two toll violations incurred with ******** license plate *******, registered to ******************************  The first toll notice (0008299288-1) was sent out on September 1, 2019, in the amount of $54.00, the toll amount, and $50.00 in fees. On October 12, 2019, a final notice (0008299288-2) was sent in the amount of $91.50, the previous notice amount, and an additional $37.50 in penalties. For the second toll, a notice (0008439634-1) was sent out on October 3, 2019, in the amount of $54.00,the toll amount, and $50.00 in fees. On November 19, 2019, a final notice (0008439634-2) was sent in the amount of $91.50, the previous notice amount,and an additional $37.50 in penalties. This resulted in the total amount of $183.00 due and owing.  The notices were properly mailed to the address provided by the ******** **************************** (MVA); **** *********.,**********, ** 21207-3818.  Please note that the addresses used for these mailed notices are based on DMV records and it is the responsibility of the registered owner to keep the address up to date.
  
  As the notices remained unresolved beyond the due dates, DelDOT referred the violations to the firm for collection on September 23, 2021.  A letter was mailed to ******************** on October 29, 2021, in the amount of $183.00.  The firm continually tried to reach ******************** and a probable new address was located; ********************************************** 07470.  A letter was sent July 25, 2022.
  
  Upon receipt of this complaint, we reviewed the account with the client.  Per DelDOT, the debt is valid. The information was provided by the MD MVA. The license plate is correctly identified, and the vehicle matches the information provided.  DelDOT has included the invoices and images. The current balance due of $183.00 remains due and owing. Please note that the firm does not credit report on behalf of any of its clients, nor does it sell information.
  
  Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the complaint. In the event additional information is desired or necessary, please let us know.

  Customer Answer

  Date: 10/03/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:09/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter in the mail on 9/27/22 dated 9/19/22 stating that I owe the ******** DOT $91.50 for an initial **** toll violation that occurred on 4/29/21. There are many issues with this notice:1. There is no photo/video evidence of this claim with no vehicle description 2. The claim states that I traveled through a plaza and lane location with only a 6 digit number listed below it, i was not in ******** on 4/29/21 3. I just purchased a new car in the last 3 months and had to pay any and all toll or ticket fees before I could register my new car with the ***. This bill was never listed In order to register my new car. 4. why am I getting this bill for the first time a year later from the accused violation on 4/29/21. Which apparently accrues admin fees, violent crime, civil penalties fees and more .Due to this, I will NOT be paying this fraudulent claim against my name and I humbly request that this be settled without any more confusion.I also ADVISE ANYONE THAT GETS ANYTHING FROM THIS COMPANY IN THE MAIL TO LOOK INTO IT AS THEY ARE A FRAUDULENT COMPANY looking to gain money from the older generation that do not know any better, shameful and should be reported to a higher authority.

  

  Business Response

  Date: 09/29/2022

  I am responding to the consumer complaint filed with your office by ****************************  ********************** complaint regards an account for unpaid tolls and fees owed to our client, the ******** ********** of ************** (DelDOT).
  
  The complaint requested no further contact from the Firm, so this response is submitted to just the BBB,and not to the complainant. The BBB is, of course, welcome to share this response with the complainant.
  
  On April 29, 2021, DelDOT recorded a toll violation incurred with ************* license plate ****** registered to ****************************  A notice (0010568305-1) was sent out on June 17, 2021, in the amount of $54.00, the toll amount, and $50.00 in fees. On July 31, 2021, a final notice (0010568305-2) was sent in the amount of $91.50, previous notice amount, and an additional $37.50 in penalties. The notices were properly mailed to the address provided by the ********** of ***** Vehicles (***); *************************************************** 01527-1500.  Please note that the addresses used for these mailed notices are based on *** records and it is the responsibility of the registered owner to keep the address up to date.
  
  As the notices remained unresolved beyond the due dates, DelDOT referred the violations to the firm for collection on December 14, 2021.  A letter was mailed to **************** on December 18, 2021, in the amount of $91.50, and a second letter was sent January 26, 2022.  The firm continually tried to reach **************** and a probable new address was located; ****************************************************** 01760. A third letter was sent September 19, 2022.
  
  Upon receipt of this complaint, we reviewed the account with the client.  Per DelDOT, the debt is valid. The license plate ** ****** is correctly identified and the image matches the *** vehicle information.  No return mail was ever received from the Post Office.  DelDOT has included the invoices and images. The current balance due of $91.50 remains due and owing.  
  
  Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the complaint. In the event additional information is desired or necessary, please let us know.

• Initial Complaint

  Date:09/27/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just received a notice to pay $181.65 for tolls in ******** when absolutely was not in state on 12/6/21 and didnt even have the license plate anymore.I think this company may have stolen my identity, they refuse to send any proof that the tolls are real.They want me to write a letter to dispute, but ******** says theres no fines with that license number and violation id.

  

  Business Response

  Date: 09/29/2022

  I am responding to the consumer complaint filed with your office by ********************  Mr. ******* complaint regards an account for unpaid tolls and fees owed to our client, the ******** ********** of ************** (DelDOT).
  
  On August 21, 2021, DelDOT recorded two tolls incurred by a vehicle with *********** license plate *******, registered to ***************** Our previous correspondence incorrectly identified the date the tolls were processed by DelDOT as the date the tolls were incurred; August 21, 2021 is the actual dates the tolls were incurred. An invoice (I-4193532) was sent out on December 14, 2021, in the amount of $6.65, the toll amount. On February 23, 2022, a second invoice (I-4424769) was sent in the same amount. A third invoice (I-4696183) was sent on March 25, 2022 in the amount of $106.65 the toll amount, and $100.00 in fees and penalties.  A final invoice (I-4915461) was sent on April 24, 2022, in the amount of $181.65, which included an additional $75.00 in fees and penalties.  The notices were properly mailed to the address provided by the ********** of ***** Vehicles (DMV); ******************************************************************** note that the addresses used for these mailed notices are based on DMV records and it is the responsibility of the registered owner to keep the address up to date.
  
  As the notices remained unresolved beyond the due dates,****** referred the delinquent tolls and fees to the firm on June 10,2022.  The firm mailed a letter on August 16, 2022, in the amount of $181.65. The firm continuously tried to reach **************** and was able to locate a new address; ************************************************************************. A second letter was mailed on September 17, 2022. 
  
  Upon receipt of this complaint, we reviewed the account with the client.  Per DelDOT, this debt is valid.  DelDOT has included an enlarged image of the vehicle, as well as the notices that were sent to *****************  The current balance of $181.65 remains due and owing.
  
  Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the complaint. In the event additional information is desired or necessary, please let us know.

  Customer Answer

  Date: 10/03/2022

  Complaint: 18133016
  
  I am rejecting this response because:

  I have looked up the notice number and license plate on DEL DOT website and they have no records of it.

   

  What you said does not appear on official ******** websites

  https://acct.ezpassde.com/NoticeOfToll.aspx

  https://tollbyplate.ezpassde.com/Login.aspx

   

  Please send me proof in the mail that this is actually in DEL DOT records.

   

  You send you included an image of my vehicle but you didn't upload it to BBB

   

   I DISPUTE this because I never received any invoices.  Thats very late to have a toll in august, but they dont send an invoice until december.  I did not live at that address anymore.  I've had all my mail forwarded, including tolls from other states.

   

  This is the first I've heard of the tolls in ********.

   

   

   

   

   

   

   

   

  
  
  Regards,
  
  *******************

  

  Business Response

  Date: 10/04/2022

  We are uploading a copy of the notices and image of the vehicle.  The amount remains due and owing.

  Customer Answer

  Date: 10/05/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  I was able to look up the violation with the invoice number from PDF.  And can now appeal directly to DelawareDOT.  
  
  Regards,
  
  *******************

• Initial Complaint

  Date:09/27/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid a bill that was slightly past due from ********** EZpass. Unfortunanetly I did not go directly to the EZPass sight to verify bill and just paid it through these people. I paid this bill on August 27, 2022 via debit card and it was never sent to EZpass as I am still receiving bill about it. I spoke to EZPass after waiting on the phone for hours and they have no offiliation with this company and it is a complete scam.

  

  Business Response

  Date: 10/12/2022

  Our records show one account for ************************ for tolls incurred on the ************************.  That account was paid in full on August 21, 2022.  Our last letter to *********************** was mailed to her on October 27, 2021.

  Customer Answer

  Date: 10/14/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************************

• Initial Complaint

  Date:09/27/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 11th 2022 I paid $91.50 for an alleged toll in ******** for license plate # ******* MD. I received a notice for a similar toll, however the date of the toll is 07/05/21. I traded this vehicle on January 2020 in *****. I was told that I needed to prove that the vehicle license plate doesnt belong to me. That burden of proof resides with Delaware DOT and LGB&S. I expect to receive a notice from LGBS and/or Delaware DOT revoking these charges.

  

  Business Response

  Date: 09/29/2022

  *************** to the consumer complaint filed with your office by ******************  Mr. ***** complaint regards an account for unpaid tolls and fees owed to our client, the ******** ********** of ************** (DelDOT).
  
  The complaint requested no further contact from the Firm, so this response is submitted to just the BBB, and not to the complainant. The BBB is, of course, welcome to share this response with the complainant.
  
  Upon receipt of this complaint, we reviewed the account with our client. The DelDOT review of the vehicle image from the violation indicated a misidentified plate.  As such, ****** has recalled this account from our office. There is no further amount due by *************  Please note that the firm does not credit report on behalf of any of its clients.
  
  Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the complaint. In the event additional information is desired or necessary, please let us know.

  Customer Answer

  Date: 10/04/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************

• Initial Complaint

  Date:09/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A law firm has sent me a "second notice" out of the blue stating I owe for ******************** tolls in the amount of $115. I have had an easy pass for years so I should have no other charges and I rarely drive this particular road anyway.I have never received any kind of bill. They are very difficult to contact and when I finally did the clerk said the only way to get proof of the charges was to write a formal letter of request and MAIL it. No email.This smells like a scam. 99% of people would just pay the 115 the first time they hit a road block of having to write and mail a lettle.

  

  Business Response

  Date: 09/29/2022

  I am responding to the consumer complaint filed with your office by ***************************. ****************** complaint regards an account for unpaid tolls and fees owed to our client, the ***************** (NWP).
  
  Between December 12, 2021 and December 16, 2021, NWP recorded three tolls incurred by a vehicle with ******** license plate ****** registered to ****************************  NWP mailed **************** three bills between March 22,2021 and May 22, 2021. The Usage Bill was sent on March 22, 2021, in the amount of $14.00, the toll and $3.75 in fees.  A Late Bill was sent on April 22,2021, in the amount of $22.25, the previous amount and $8.25 in late fees.  A Past Due Notice was sent on May 22, 2021, in the amount of $95.90, including a new toll, incurred on May 21, 2021, in the amount of $5.40,and past due fees.  These notices were sent to the address NWP received from the ********** of ***** Vehicles (DMV); ********************************************************************************** no response was received to these notices, a $20.00 Collection Fee was added, and the account was referred to the firm for collection.  The firm mailed a letter on June 24, 2021 in the amount of $115.90 and a second letter was sent on August 3, 2021.  The firm continually tried to reach **************** and another letter was mailed on September 16, 2022. 
  
  Upon receipt of this complaint, we reviewed the account with our client. Per NWP, this debt is valid.  The address on ****************** Go-Pass Account, where the bills were mailed, is the same address he has listed on his complaint, and is the same address still showing on his vehicle registration for CO License Plate ******.  Mr.  ****** didnt add CO License Plate ****** to his *********** account until July 2022.  The tolls being billed are prior to the *********** account.  *************** has never contacted NWP. The amount of $115.90 remains due and owing.  NWP has included statements and images for *****************
  
  Please accept the above information as our response to the complaint.   We trust that this information will be sufficient to allow for resolution of the complaint.   In the event additional information is desired or necessary, please let us know.

• Initial Complaint

  Date:09/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from Linebarger Goggan Blair &Sampson claiming that I owe money to Del Dot for unpaid tolls. This is a total scam and false. First I have ez pass. If I went through a toll they would have billed me. I also work remote 4 days a week and these charges are from days I worked from home. And these charges are **** months old. Nice try.

  

  Business Response

  Date: 09/28/2022

  I am responding to the consumer complaint filed with your office by ***************************** (*********).  **************** complaint regards an account for unpaid tolls and fees owed to our client, the ******** ********** of ************** (DelDOT).
  
  The complaint requested no contact from the Firm, so this response is submitted to just the BBB and not to the complainant. The BBB is,of course, welcome to share this response with the complainant.
  
  Between July 21, 2021 and October 28, 2021, DelDOT recorded multiple tolls incurred by a vehicle with ************ license plate ****************** to ************** (Bellezeni).  DelDOT mailed multiple invoices.  DelDOT indicates that the dates of the tolls were as follows:July 22, 2021, August 12 (two tolls) and 19, 2021, September 9, 2021, and October 12, 14, 19, 20, 21, 27 (two tolls), and 28, 2021. Our previous correspondence incorrectly identified the date the tolls were processed by DelDOT as the date the tolls were incurred; the dates in the preceding sentence are the actual dates the tolls were incurred.
  
  The first invoice (I3628905) was sent by DelDOT on September 16, 2021, in the amount of $1.05, the amount of the toll.  A second invoice (I3816578) was sent on October 16, 2021, in the amount of $2.10, the previous amount, including a new toll.  A third invoice (I4004672) was sent on November 15, 2021, in the amount of $55.25, including previous tolls,new tolls incurred, and a $50.00 fee.  A fourth invoice (I4243567) was sent on December 19, 2021 in the amount of $152.20, the previous amount, new tolls incurred, and additional fees and penalties.  Three final invoices were sent to **************: (I4565145), adding $187.50 in new fees and penalties for a total amount due of $339.70; (I4792452) adding $562.50 in new fees and penalties for a total amount due of $902.20; and (I5023820) adding $337.50 in new fees and penalties for a total amount due of $1239.70 owed. The invoices were properly mailed to the address provided by the ********** of ***** Vehicles (DMV); ************************************************************************************************** 19078.  Please note that the addresses used for these mailed notices are based on DMV records and it is the responsibility of the registered owner to keep the address up to date.
  
  As the notices remained unresolved beyond the due dates,****** referred the delinquent tolls and fees to the firm on April 21,2022.  The firm continuously attempted to contact ************** to resolve this debt and was able to locate a new address; ******************************************************************* 19078.  A letter in the amount of $1239.70 was mailed to ************** on August 22, 2022, and a second letter was mailed on September 17, 2022. No response was ever received by the firm.
  
  Upon receipt of this complaint, we reviewed the account with the client.  Per DelDOT, this debt is valid.  The notices were correctly sent to the address; ********************************************************************************************************, as provided by the ** DMV.  DelDOT has included an enlarged image of the vehicle, as well as the notices that were sent to ***************  The current balance of $1239.70 remains due and owing.
  
  Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the complaint. In the event additional information is desired or necessary, please let us know.

  Customer Answer

  Date: 09/28/2022

  Complaint: 18124386
  
  I am rejecting this response because:
  I have an ez pay MOUNTED in my car and I find it very odd that it registers a payment the day before and the day after the dates listed. Most of the dates listed are Thursdays and I find it odd that my ez pass works wed and friday but not Thursday. I also have not lived at 17 W *********************** for over a year and (when this dates are) I have updated my address with all my accounts yet you mailed it to the wrong address. You claim to have sent many notices I have never received anything regarding this until now. Because if I had I would have reached out to ez pass to make sure there was not an issue with the device since I do commute through tolls. I would like to see a copy of the original documents. And it is Ez Pass that would have reached out me for not paying the tolls. I checked my account just now and there are no outstanding charges because even if they do not process with the device they do send a bill via mail by license plate and that has never ever happened. It would show in the records on my ez pay account.
  Regards,
  
  ***************************

• Initial Complaint

  Date:09/23/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company says they update payments withing 3 weeks. It's been almost 2 months and they have still not updated the **** My license is still suspended and they don't care. I have asked for a refund to repay it but they are refusing that as well. $173 has been paid, they need to update the system asap

  

  Business Response

  Date: 10/03/2022

  
  Ms.******:
  
  On behalf of Linebarger Goggan Blair &Sampson, LLP (Firm), I am responding to the complaint filed with the Better Business Bureau (BBB) in regard to the Firms collection efforts on behalf of the Clerk of Court for Hillsborough County, ** (Clerk) for Case Nos.: 17-TR-083490; 17-TR-085231;17-TR-096970; 17-TR-083489; 17-TR-026851; and 17-TR-089621 (the Traffic Cases).
  
  The complaint alleges that there was an issue with a payment submitted by you on August 3, 2022. A review of our records shows that this payment was applied to Case No. 17-TR-085231 rather than Case No.: 17-TR-083490. We have corrected this error and applied the payment to Case No.: 17-TR-083490. The payment has been forwarded to the Clerk.Due to Hurricane ***, there may be a delay in receipt of this payment by the Clerk. Notwithstanding the foregoing, the Clerk has cleared your drivers license for reinstatement based on the satisfaction of the balances owed on the Traffic Cases. Please note it may take additional time for the payment to show on the Clerks website. We apologize for the delay and any inconvenience this has caused. Please contact the ************* for questions regarding reinstating your drivers license.
  
  I hope this is enough to satisfy your inquiry.  Should you have any further questions, please do not hesitate to contact me at ************.
  
  Best Regards,
  
  *************************, Esq.

• Initial Complaint

  Date:09/23/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reference # ******** I received a letter that was generically addressed to ********* *************** *****************" saying that there is a debt of $207.40 to be collected due to some traffic tickets issued on a vehicle and a license plate that I've never owned in 2016. Please dismiss this collection immediately.

  

  Business Response

  Date: 09/27/2022

  Response attached

• Initial Complaint

  Date:09/20/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a collection letter from this company saying they are trying to collect toll fees and penalty fees for toll in ******** on June 23, 2021. I WASN'T IN ********!! The phone representative told me "your car was". Which is NOT true. I moved to ******* May 31, 2021 and my car has not been out of the state since then. I can prove this. I asked the company to prove to me, via a toll camera, that my car was in ******** on June 23, 2021. I was told I would have to send a letter to them disputing the facts. What is particularly galling about this situation is that several years ago (10+) I had a similar situation with this same collection company. They sent me a similar letter trying to collect toll and penalty fees for a toll charge in a location I was not in AND A CAR I NO LONGER OWNED!! That time, I had proof that the leased car had been turned in YEARS before the alleged toll violation. Therefore, they backed off with an "ooppsss". There is something illegal going on at this company. They are running a scam and I believe the BBB is aware of this. I will not pay a dime. Please help me figure out what kind of scam they are running and how they are doing it. Thank you for your help!

  

  Business Response

  Date: 09/22/2022

  I am responding to the consumer complaint filed with your office by ******************  ******************* complaint regards an account for unpaid tolls and fees owed to our client, the ******** ********** of ************** (DelDOT).
  
  On May 29, 2021, DelDOT recorded a toll violation incurred with ***** license plate *******, registered to *****************.  An invoice (I-3141738) was sent out on June 24, 2021, in the amount of $5.60, the toll amount. On July 24, 2021, a second invoice (I-3309300) was sent in the same amount. A third invoice (I-3488764) was sent on August 25,2021 in the amount of $55.60, the toll amount, and $50.00 in fees.  A final invoice (I-3679192) was sent on September 24, 2021, in the amount of $93.10, which included the previous invoice amount, and an additional $37.50 in penalties.  The notices were properly mailed to the address provided by the ********** of ***** Vehicles (DMV); ********************************************************************** 78735.
  
  As the notices remained unresolved beyond the due dates,DelDOT referred the violations to the firm for collection on April 21,2022.  A letter was mailed to ***************** on August 20, 2022, in the amount of $93.10.  A probable new address was located; *************************************************************************, and a second letter was sent on August 29,2022.
  
  Upon receipt of this complaint, we reviewed the account with the client.  Per DelDOT, the debt is valid.  DelDOT has included the invoices and images. The current balance due of $93.10 remains due and owing. Our client has stated that should ***************** submit proof that the date the ******* residency was established was prior to the transaction billed on this account, the fees may be waived.
  
  Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the complaint. In the event additional information is desired or necessary, please let us know.

  Customer Answer

  Date: 09/26/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  THEY CORRECTED THE **** DATES. If you had the right date to begin with, it would not have been a problem. Also, I never received the previous letters.

   

  Your company is still garbage.

  
  Regards,
  
  *****************