Complaints

This profile includes complaints for White Knight Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  White Knight Pest Control

  1900 FM 967 Ste A Buda, TX 78610-3324

• 

  White Knight Pest Control

  14300 Northwest Freeway, Ste. A-14 Houston, TX 77040

• 

  White Knight Pest Control, Inc.

  5152 Edgewood Dr Ste 200 Provo, UT 84604-5686

• 

  White Knight Pest Control

  11480 Cherokee St Ste M Northglenn, CO 80234-3028

• 

  White Knight Pest Control

  9580 Madison Blvd Ste 13 Madison, AL 35758

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to cancel my service. I called 7/11/25 to cancel and was told that I must talk to the customer advocate. They tried to transfer me was said that the advocate left for the day and would call me this morning (7/14/25). No call. I have tried calling three time today to cancel and was told the advocate was busy and would call me. They also told me that the advocate was the only one that could cancel my service. What do I have to do to cancel this service?

• Initial Complaint

  Date:07/08/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a 1 time service and refused to sign a contract for quarterly pest control.The sales person came to my residence and did in pest control spray and left. He sent me several items which i assumed was an invoice showing the amount of the one-time service.Appearanty, the sales *** forged my signature onto a contract and his company is now trying to say that I agreed to the contract based on their employee's signature. I have tried to resolve this with the company, however, they are more concerned with the signed contract than they are with the fact that their employee committed fraud against me.

  Business Response

  Date: 07/11/2025

  Mrs. ******** we apologize for any frustration. As you know, you have a signed agreement with White Knight Pest Control which outlines the agreement terms, including the service schedule. There you can see when to expect services as you agreed to our ***************** treatments which occur every three months. It was emailed to you, which we can confirm was viewed five times as well as provided access to view it in the online customer portal. Additionally, you were also in receipt of service notifications which we send to all customers, with no objections to them prior to the services taking place. In fact, following your follow-up appointment on 5/14, you provided feedback regarding the service. This further indicates your awareness and understanding of the ongoing treatments. On 6/16, you contacted our office requesting the agreement be resent, along with questions related to your invoices. The agreement was viewed an additional six times. No concerns regarding the agreement were brought to our attention until requesting to cancel on 7/7, almost three months since the service started in April. We take any concerns about service agreements seriously, particularly claims of forgery. However, it is concerning that such allegations were only brought to our attention when requesting to discontinue services and the discount on the initial was applied as you had not completed your 12-month agreement with us. We find the timing unusual and inconsistent with your account history and communications to date. Our terms outline potential charges based on the difference between the initial service charge and the discounted rate if an agreement is canceled after the initial service and before completing all the services in the agreement. However, as a professional courtesy to you and the Better Business Bureau, upon acceptance of the following offer, we'll be happy to initiate and honor the same. We will reduce the outstanding balance for the discount on your initial ($210) to ($110), excluding tax. We understand this may not be the outcome you were seeking, but we believe our offer is more than fair. Once your remaining balance is paid, your account will be removed from the formal collections process and you will have no future service nor monetary obligation to White Knight Pest Control.
  

• Initial Complaint

  Date:07/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into a pest control service agreement with White Knight Pest Control in February 2025. Since the beginning of the contract, I have experienced continuous pest issues at my residence, which the company has failed to resolve despite multiple service visits. Not only has the treatment been ineffective, but the quality of service has also declined over time.Most recently, the company failed to show up for a scheduled appointment, and during a previous visit, the technician performed a rushed, incomplete service that had no noticeable impact on the pest issue. I communicated my concerns to the company and expressed my desire to cancel the contract due to their failure to provide the service promised. In response, I was told I would be required to pay a $357 cancellation fee.I believe this cancellation fee is unfair and unjustified, as the company has not met the standards outlined in our agreement. When a service provider fails to uphold their end of the contract, the customer should not be penalized for choosing to end the relationship. Despite my efforts to resolve the issue directly with the company, they are now threatening to send the $357 fee to collections if I do not pay.I am requesting that this contract be terminated without penalty and that no further attempts be made to collect a cancellation fee for services that were not delivered in good faith. I am willing to provide documentation of missed appointments, communication attempts, and evidence of ongoing pest issues.

  Business Response

  Date: 07/09/2025

  Mr. ****** we apologize for any frustration. To support our customers, we offer a satisfaction guarantee that includes free and unlimited re-services. However, we see that this benefit was not utilized during your time with us. These treatments are intended to address and resolve specific pest issues that may arise between your regular appointments. We're surprised to hear that you encountered numerous service issues but hadn't brought them to our attention until deciding to discontinue your services. Upon reviewing our records, we found that our customer advocates did offer assistance when you reached out with your concerns. We provided several options to address your concerns, but our attempts were unfortunately declined. If you had communicated these issues to us when they occurred, we would have been able to assist you promptly. As you know, you have a signed agreement with White Knight Pest Control which clearly outlines the agreement terms. It was confirmed through both your signature and the audio-recorded "Welcome Call" on 2/14/25, where you verbally agreed to the terms. Our terms outline potential charges based on the difference between the initial service charge and the discounted rate if an agreement is canceled after the initial service and before completing all the services in the agreement. However, as a professional courtesy to you and the Better Business Bureau, upon acceptance of the following offer, we'll be happy to initiate and honor the same. We will reduce your balance from the current amount due for the discount on the initial $330 to $150. We understand this may not be the outcome you were seeking, but we believe our offer is more than fair. Once your remaining balance is paid, your account will be removed from the formal collections process and you will have no future service nor monetary obligation to White Knight Pest Control.
  
  

  Customer Answer

  Date: 07/09/2025

  Complaint: 23556968
  
  I am rejecting this response:
  
  Thank you for your response. However, I strongly disagree with how this matter has been framed. Let me be clearthis is not about the $300. Its about principle, service integrity, and misleading business practices.
  Ive worked for the ******************** on the 21st Century Policing Task Force, led major pretrial reform efforts in both ****** and ************, and have been part of federal lawsuits with the ********************* that resulted in the closure of correctional facilities. I understand contract law and compliance at the highest levels, so believe me when I say Im not going through this process over the price.
  This is about being a new homeowner targeted by aggressive solicitation, receiving substandard service, and then being penalized for asking to discontinue after unmet expectations. I never asked for a refund. I didnt escalate this with my neighbors or educate them on how to file complaintsmany of whom feel similarly taken advantage of. I simply asked to stop service and not be charged going forward.
  Your satisfaction guarantee is irrelevant when the service is unreliable and your company fails to respond appropriately when issues are raised. I raised my concerns and was met with delay, inconsistency, and deflection.
  Im requesting again that my account be closed with a zero balance, no collections, and no further obligation. That is a fair and ethical resolution, and anything less would reflect poorly on how your company treats its customersespecially those who speak up.
  

  Business Response

  Date: 07/11/2025

  Mr. ****** we apologize for any inconvenience regarding your services with us. At White Knight Pest Control, we value our customers and stand behind our commitment to quality service treatments. As previously stated, we did not receive any complaints or communication indicating there were unresolved pest issues. We always encourage our customers to inform us of concerns so that we can promptly address them. The only time we were notified of issues was at the time of requesting to discontinue services. At which point we made every effort to help resolve your concerns including offering our free and unlimited reservices as part of our satisfaction guarantee. This policy exists to ensure that if a pest issue is not fully resolved during a service treatment, we can promptly return to address it at no additional cost. Unfortunately, we were never contacted to request one of these, which makes it difficult for us to address concerns that were not brought to our attention. If you had communicated these issues to us when they occurred and allowed us the opportunity to follow through with our commitment, we would have been able to resolve your issue. Our customer advocate has reviewed these options with you. However, our attempts were unfortunately declined. Please note that the decision to accept our assistance is ultimately yours. While we always strive to address concerns to the best of our ability, we do respect every customer's decision on how they wish to move forward. We believe our team has taken every reasonable step to ensure your satisfaction. If you do not wish to accept this offer to reduce your discount on the initial to ($150) instead of paying the full discount on your initial, we respect your decision and your current invoice will remain as outlined in the agreement. We are happy to resolve your concerns upon acceptance of our offer. 
  

• Initial Complaint

  Date:07/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pressured into a contract even though I told the salesman that I needed no service. I only agreed because the service was supposed to be free. Do not need this product or service. This company should be ashamed of having high-pressure people prey on senior citizens and disabled veterans.

  Business Response

  Date: 07/09/2025

  Mr. ******** we apologize for any frustration. You have a signed agreement with White Knight Pest Control which outlines the agreement terms. It was confirmed through your signature where you agreed to the terms. We simply request that the discount applied to your initial service be reimbursed if you are unable to honor the one-year agreement. You can also access your agreement anytime through your customer portal. Additionally, you received a significant discount on your first service, which was only $1 instead of $250, as outlined in your agreement. We apologize for any inconvenience caused by our door-to-door representative's attempts to solicit you. Ensuring the privacy and honoring the boundaries of our potential customers is a top priority to us. We do want to emphasize that you are not obligated to speak to our representatives, and you can always tell them that you are not interested in our products or services. As a professional courtesy to you and the Better Business Bureau, upon acceptance of the following offer, we'll be happy to initiate and honor the same. We will reduce the outstanding balance for the discount on your initial (the $249) to ($100). Once your remaining balance is paid, your account will be removed from the formal collections process and you will have no future service nor monetary obligation to White Knight Pest Control.
  

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a 12 month pest control contract on 7/9/2024 with White Knight Pest Control after continuously being solicited at my home by a sales rep. ***** not meeting expectations and the completion of the contracted 6 services I decided to not continue their service. My account balance was $0.00 and I notified them I did not wish to extend beyond the 12 months. I was then given a bill for $298.00. They are claiming there is an unpaid 7th service. I do not schedule them they just show up, and I expect them to abide by the contract. Another part of the service agreement is that I can have them come between services at no additional cost. I have been set up on auto pay for the majority of the contract and pay monthly. I have agreed to pay the $99 in July to cover the last service in June. However, I should not have to agree to pay for an additional service performed outside of the contract. They have an automated system for service notification and assume without any response request that that is my agreement. A none response is not an agreement. The signed contract "service agreement" was not amended to include extra payment.

  Business Response

  Date: 07/08/2025

  Mrs. ******* we apologize for any frustration. As you know, this has been explained by our customer advocate on 7/1 when requesting to discontinue services, your account was placed on a monthly payment plan. This can sometimes be offset by the scheduling and charges in the months following the completed service. When an account is closed out, we simply verify that you made the proper amount of monthly payments per service rendered at your home. You were on a bimonthly plan and had two monthly payments per bimonthly service. Our records indicate that you are being charged exactly what is outlined in your agreement. You may view your service and payment history in the online customer portal. The agreement was confirmed through both your signature and the audio-recorded "Welcome Call," on 7/10/24 where you verbally agreed to the terms. White Knight invests heavily in this specialty department where the audio-recorded calls become an oral, legally binding agreement for cases such as this. We do them to protect both you as our customer so that there are no service expectation misunderstandings, but also to protect our good name. It states in the terms that upon completion of the agreement, treatments will continue at the same frequency until canceled by the customer with a ****** written notice. As part of our standard procedure, White Knight sends out notifications prior to servicing. If the scheduled date we provide doesn't work for you, simply respond to the notification, and we can make the necessary adjustments. Our records confirm those attempts via email and SMS and we did not find any indication of objections to the service taking place. Additionally, we can see the upcoming service was viewed, indicating your awareness of the service. As is standard with any business, payment is required for services that have been completed. While you may be frustrated that payment is due, the obligation remains whether billing occurs monthly or directly after each service. However, your account has now been closed successfully as of 7/1. Once your remaining balance is paid, you will have no future service nor monetary obligation to White Knight Pest Control. 
  

  Customer Answer

  Date: 07/14/2025

  Complaint: 23549065
  
  I am rejecting this response because:

  My contract starting 7/10/24 for an initial service (discounted rate) and 6 services during the 12 month agreement (through the end of June 2025) are paid in full. As agreed any additional services in between services are at no charge to the customer. I did not agree to pay for additional services outside of the initial service and 6 triple crown + ******** services during the contracted 12 month period (7/9/24 - 6/30/25). I would think if a "service rendered" was part of the contract or "agreed to" you would be able to invoice correctly in a timely manner and not after the the initial 12 month contract was completed and terminated.  I was told there was no cost to cancel at the time I first called, but then received 3 additional invoices for "Manual Recurring Billing", a "rendered service" outside of the contract. 
  

  Attached are ALL invoices I have received in regards to my account: 1 - Initial Plus Triple Crown & 11 - BiMonthly Triple Crown invoices, during the initial agreement period of 12 months. Also, attached are 13 receipts for payment (1 - Initial Plus Triple Crown & 12 - BiMonthly Triple Crown payments for 6 services) as outlined by the contract! Again, I have not and should not be invoiced for a 7th service performed outside of the agreement. Lastly, attached are the 3 invoices from 7/1/25 for "Manual Recurring Billing".
  

  I have canceled service before any additional services could be performed outside of the 12 month (6 service) contract. I am disputing two of the additional invoices (#*******, #*******, and/or #*******) each for $99.00 and requesting that you clear the $198.00 balance reflected on my account.
  

  Regards,
  
  ***** ******

  Business Response

  Date: 07/16/2025

  Mrs. ******* after multiple thorough reviews of your account by our billing department and customer advocates, we can confirm that all charges align precisely with the terms outlined in your signed agreement. You were on a monthly payment plan, which was selected to offer financial flexibility by spreading the cost of services over time rather than requiring full payment immediately after each ****************** You were on a Bimonthly plan and should have two monthly payments per ****************** We would like to reiterate that there are no additional or unauthorized charges on your account. Each invoice directly corresponds to services that were completed at your property. Our unlimited, free re-services are specifically designed to prioritize customer satisfaction and address any ongoing pest concerns between regular, full-service treatments. At no point have you been billed for these services or scheduled one of these. This is clearly documented in your account history. It states in the terms that upon completion of the agreement, treatments will continue at the same frequency until canceled by the customer with a ****** written notice. You had requested to cancel on 7/1, at which point you had received a total of 8 services with us, including the initial. While we remain committed to transparency and customer support, we believe we have exhausted all avenues of explanation and documentation at this point. Please be assured that all current charges are accurate and consistent with the agreement in place. Once your remaining balance is paid, you will have no future service nor monetary obligation to White Knight Pest Control.
  

  Customer Answer

  Date: 07/16/2025

  Complaint: 23549065
  
  I am rejecting this response because:

  As previously explained and clearly outlined in the contract I agreed to 7 services total (1 initial and 6 bi monthly services) within the 12 month period. Any additional service preformed during that time is not my responsibility. 

  I'm not sure why you chose to preform an additional service, but I can assure you I did not agree to it or additional charges for an 8th service. Are you able to show me where the contract was amended to include additional payment for an 8th service with in the 12 months? 

  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found out the contract for service was invalid due to the sales *** not having a license number. The sales *** lied to me about how the service worked and the waiver of cancellation fees. I found this out by speaking to the companys customer service and they confirmed I was given false information in the sales pitch. I could not schedule for a follow up service. The company wont return my calls. I have called multiple times in the last month and every day for the past 3 days. White Knight has cancelled my services but is charging me a $400 cancellation fee. I have not been able to speak to anyone about the cancellation or the fee. The company is now texting me every other day saying I have an outstanding balance that needs to be paid.

  Business Response

  Date: 07/08/2025

  Mrs. ******** we apologize for any frustration. As a professional courtesy in consideration of your issue and the Better Business Bureau, upon acceptance of the following offer, we'll be happy to initiate and honor the same. We will zero out any remaining balance of your account for the discount on the initial (the $400), take your account of the formal collections process and you will then have no future service nor monetary obligation to White Knight Pest Control. 
  

  Customer Answer

  Date: 07/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** San *******

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A door to door salesman for White Knight Pest control stated that service included spraying in the attic, spraying the parameter of my property, setting mosquito traps, yard for fleas, spraying the outside of the house walls and foundation 3ft up and 10ft out. He also said they would come in and spray my baseboards and cabinets. All this for around $100. I declined and told him it was too high. He then offered the same service for half the price. I confirmed with him and specifically asked him that all the services he listed for $50 and he said yes he could do that for the rest of the year. Then I could cancel in December with no fees. So I took the deal. However, when the technician came out he only sprayed the exterior house walls and a few feet beyond the house. I asked him about the remaining services and he stated that they dont go into the attic, they dont do the parameter, and that all the other services cost more. I told him what the salesman offered (my wife and children heard the salesman as well) and the technician told me that the salesman in my area are terrible and often mis***resent what can be done or over promise services performed (false advertisement) I called the company to cancel my service within 48 hours and now they want me to pay $400 for cancellation fees. I have called them 3 times and each time the customer service *** says they have to transfer me to customer retention to cancel. But each time the *** tells me the other **** is busy and will call me back. I have called twice and my wife has called once. Each time they say we owe them $400 and demand we pay. Im refusing based on false advertising and the fact that I called to cancel my service within the cool off period. This company is shady and their salesmen are signing up customers based on false advertisement and false promises of their services. The company is refusing to remove the $400 and stated I signed a contract. Afterward I learned about all the bad yelp reviews.

  Business Response

  Date: 07/08/2025

  Mr. ******** we apologize for any frustration. We appreciate the opportunity to address your service concerns and would like to clarify our treatment procedure. Due to safety regulations, our technicians are not permitted to enter attics. However, they are able to treat around the access area to help establish an effective protective barrier. Additionally, for compliance requirements set by the state, our technicians are unable to spray above head level. These policies are in place to ensure the safety of our team and also your property. Customers have a ***** window prior to their initial service appointment to cancel without any obligations. This period allows you to reconsider and make any necessary changes before the service begins. However, once the initial service has been performed, this 3-day cancellation period is no longer applicable. Since your initial service took place on 6/12, the 3-day cancellation window had already passed as your request to cancel was on 6/13. Upon reviewing our records, we found that our customer advocates did offer assistance when you reached out with your concerns. We provided several options to address your concerns, but our attempts were unfortunately declined. As you know, you have a signed agreement with White Knight Pest Control which outlines the agreement terms. It was emailed to you and provided access to view it in the online customer portal. Our terms outline potential charges based on the difference between the initial service charge and the discounted rate if an agreement is canceled after the initial service and before completing all the services in the agreement. As a professional courtesy to you and the Better Business Bureau, upon acceptance of the following offer, we'll be happy to initiate and honor the same. We will reduce the outstanding balance for the discount on your initial ($451) to ($151). Once your remaining balance is paid, your account will be removed from the formal collections process and you will have no future service nor monetary obligation to White Knight Pest Control.
  

  Customer Answer

  Date: 07/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please note, I am not in agreement with Whit Knight or their deceptive practices and their sales tactics. I am only agreeing to pay this reduced fee to be done with White Knight. I hope you continue to investigate and hold this company accountable to their actions. Thank you for your assistance in this matter.
  
  Regards,
  
  ****** *******

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was solicitated at my home today on 6/30/25 at 7:45pm by a sales **** I was offered services for an agreed price and initial service appointment was scheduled for Wed. 7/2 between 3-5pm. After careful review of the company and do not wish to move forward with their services.I have sent the following email today requesting the following:Please take note and consideration to the following requests as White Knight Pest Control is hereby given formal notice as of 7/1/2025:1. Cancel the initial service appointments of 7/2/25 for both properties. 2. ****** any related service contracts for both properties. 3. Do not schedule any future appointments.4. Do not solicit your services to the addresses listed below in the future. 5. Please do not retrain and remove/destroy any credit card payment information you have on file for myself, including account number and expiration date.6. Effective today 7/1/25, no sales representative or service technicians of White Knight Pest Control shall enter the property listed above, including but not limited to lawn, driveway, backyard, porch and interior of said property, effective today 7/1/2025 for the purpose of soliciting business or rendering services or for any purpose not mentioned, without written consent from myself, the property owner. Any prior implied or written consent is hereby revoked, effective today 7/1/2025. I called customer service same day 6/30/25 at ************** to verbally notify the business of my demand to cancel services and also sent an email to ******************************************************* demanding cancellation of services prior to initial service. I am within the 3 business day right of cancellation window and no initial services have been performed. I was told someone would have to call me and I could not cancel over the phone. I will remove this complaint once the company verified, in writing, that I will not be charged and any and all scheduled services are cancelled.

  Business Response

  Date: 07/01/2025

  Mr. ********* we want to reassure you that your account has been fully closed, as requested on 7/1, and no services have been or will be performed. As noted in the confirmation email promptly sent to you this morning following your request, there will be no charges, and your accounts will not incur any services. Additionally, our customer service team has confirmed closure early this morning. We understand that clear communication is important, and we hope this message provides the final confirmation you were seeking. You have no future service nor monetary obligation to White Knight Pest Control.
  

• Initial Complaint

  Date:06/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 22, 2024, I signed a 12-month pest control agreement with White Knight Pest Control, which specified five scheduled treatments. However, on March 31, 2025, the company charged me $129.89 for a sixth treatment that was not part of the agreed schedule. I never requested or authorized this additional service.I contacted White Knights appeals department in April 2025 and explained that the charge fell outside the terms of the signed agreement. They responded by stating the charge was valid and refused to refund it. I then filed a formal dispute with my credit card company (*****), which reviewed the case and ruled in my favor, reversing the charge.Despite this, White Knight continued billing me and then sent the disputed balance to a collections agency, A.R.M. Solutions. I received a formal collection notice, even after notifying the company in writing that the charge had been reversed and should not be pursued further.I consider this an unfair business practice they are attempting to re-collect a charge that was formally disputed and reversed due to lack of authorization. Their actions have caused unnecessary stress and could result in damage to my credit if the issue is not resolved.

  Business Response

  Date: 07/01/2025

  Mr. ******* we apologize for any frustration. As you are aware, you signed an agreement with White Knight Pest Control on 5/24/24 which outlines the agreement terms, including the service schedule. It was emailed to you as well as provided access to view it in the online customer portal. The agreement states: Upon completion of this agreement treatments will continue at the same frequency until cancelled by the customer with a 30 day written notice. This policy is in place to accommodate changes in circumstances and provide enough time to make decisions that best suit your needs. Your request to cancel was on 4/5 following your service notifications. You had called our office for your original scheduled service for 3/25 asking to add a time frame and rescheduling your treatment to 3/29 instead, confirming awareness of the upcoming service. You were also in receipt of the service notification via text and email for the treatment, which we send to all customers, with no objections to them prior to the service taking place. Your remaining invoice directly corresponds to the service on 3/29 that was completed at your property. As is standard with any business, payment is required for services that have been completed. While you may be frustrated that payment is due, the obligation remains. As part of our process, we are required to make a certain number of attempts to inform you of the past-due balance before sending it to a collections agency. Our system confirms that multiple notifications were sent via text and email. Once your remaining balance is paid, you will have no future service nor monetary obligation to White Knight Pest Control. 
  

  Customer Answer

  Date: 07/01/2025

  Complaint: 23538346
  
  I appreciate White Knights response, but I am rejecting this response because it misrepresents the facts and overlooks the terms of our written agreement.
  
  I signed a 12-month service contract on May 22, 2024, which outlined five treatments over the course of the agreement. The charge for a sixth treatment on March 29, 2025 was not included in the agreed-upon schedule, and was not authorized by me under the contract.
  
  When I brought this to their attention, the company refused to resolve the issue. I submitted a formal credit card dispute, and after reviewing the agreement and the charge, my card issuer ruled in my favor and reversed the payment.
  
  Despite this, White Knight continued to pursue payment, sending repeated billing communications and ultimately referring the charge to collections, even after being notified that the charge had been reversed.
  
  This conduct is unacceptable, illegal, and violates basic standards of fair billing and consumer protection. Therefore, I am requesting that White Knight immediately:
  1) Close the balance and confirm my account is settled at $0. 
  2) Instruct A.R.M. Solutions to cease all collection activity and remove any fees. 
  3) Confirm that no negative information will be reported to any credit bureau related to this charge. 
  
  I consider the matter resolved based on the chargeback decision. Continued efforts to collect a charge that was contractually unauthorized, disputed and reversed, violates the Fair Debt Collection Practices Act, the Fair Credit Billing Act, and the Texas Deceptive Trade Practices Act.
  

  Regards,
  
  ****** ******

  Business Response

  Date: 07/02/2025

  Mr. ******* as previously stated, we do have a signed agreement on file from you that clearly outlines the terms of our service. If you refer to the area highlighted section in blue it states Upon completion of this agreement treatments will continue at the same frequency until cancelled by the customer with a 30 day written notice. While you may disagree with this, these were the terms that you agreed to. Additionally, our records confirm that you were notified in advance and were fully aware the upcoming service was scheduled. Since we did not receive the required 30-day notice to cancel, the service proceeded as outlined in the agreement. Please understand that the bank's decision does not remove the outstanding balance on your account. Once your remaining balance is paid, you will have no future service nor monetary obligation to White Knight Pest Control. 
  

  Customer Answer

  Date: 07/02/2025

  Complaint: 23538346
  
  White Knight Pest Control continues to misrepresent the nature of this dispute and to ignore the outcome of the credit card chargeback process, which was fully reviewed and resolved in my favor. Let me clarify several important points:
  

  The continued service clause does not override the fixed, scheduled service timeline explicitly laid out in the agreement. The contract clearly lists five scheduled treatments during a 12-month term beginning May 22, 2024. The disputed March 29, 2025 treatment occurred within that original 12-month period, meaning it was not part of any post-agreement continuation.
  As such, the clause referring to services continuing upon completion of this agreement does not apply here. The ************* was an unauthorized sixth treatment during the contract term, not a continuation after its expiration. I never authorized or expected six treatments under the 12-month agreement, and billing for this extra service violates the scope of what I signed.

  Awareness of an appointment does not constitute authorization for billing outside the terms of a fixed contract. I did not approve a sixth billed treatment beyond the contractual five, nor did I receive notice that an additional charge would be added beyond the original agreement.

  Most importantly, I exercised my rights under the Fair Credit Billing Act (****) and successfully disputed this unauthorized charge with my card issuer, who reviewed the contract and ruled in my favor. White Knight is now attempting to re-collect a charge that was legally reversed, which violates the Fair Debt Collection Practices Act and Texas Deceptive Trade Practices Act.

  I have submitted formal complaints to the ************************************ and the Texas Attorney General, and will continue to do so if this collection effort is not withdrawn immediately. This balance is not valid, the charge has been reversed, and continued pursuit of this matter is illegal.

  I request that White Knight immediately clear the balance, instruct their collection agency to close the file, and confirm that no negative information has been or will be reported to any credit bureau.

  If this balance is not removed and the improper collection effort is not withdrawn, I am prepared to pursue this matter further, including small claims action and formal complaints for violations of the Fair Credit Billing Act, Fair Debt Collection Practices Act, and Texas Deceptive Trade Practices Act. I am confident that any independent review legal or regulatory will affirm that this charge is invalid and the collection is improper.

  This is my final statement on this matter, and I consider it closed based on the credit card ruling. 

  Regards,
  
  ****** ******

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One day a young man showed up at door wanting to spray our house for bugs and the do an annual service where they come back monthly or every other month to spray. He explained what they will do when they get here. He also stated that our neighbors next door and down the street were getting this as well. I agree to give them a shot and the young man had me sign a couple of spots on his ipad. Later that day we spoke to our neighbor and they hadnt agreed to any service by this company. The next day or so the guy came to the house to perform the service. He introduced himself and said he was going to do the service. About 5 mins later I went outside to ask him a question but he had already gone. He did not do what the sales person said he would do, so i began to think about this. During this time and after i received several emails wanting me to confirm my service but I did not especially after this happened. I thought about this and knew they were going to charge me per month so before the end of the month I wrote an email to the address on their website to cancel this service, since i did not receive the service i was promised (unsatisfied} and they lied to me about others that were getting their service. So the following week I called them and spoke to a rep, but she wasnt a part of the department that could cancel the service saying they would call me back but they did not. This scenerio happened several times until i told them i wanted to stay on the phone until i talked to that department. When i talked to this person, i told her i wanted to cancel due to bad service and other issues. She said i agreed to a years service and would have to pay $120 to cancel. They had billed me at the first of month for the second fee and could not reduce that amount by that $60. (its billed 60 per month but the service is by monthly) She was very snooty with me so we finished the call. Unprofessional and underhanded practices, their ratings shows similar issues.

  Business Response

  Date: 07/01/2025

  Mr. ******* we apologize for any frustration. As you know, you signed an agreement with White Knight Pest Control on 2/5 which outlines the agreement terms, including the service schedule. It was emailed to you as well as provided access to view it in the online customer portal. You can always review your agreement to see an outline of when to expect services. To clarify any confusion related to your billing concerns, your account was set up for monthly payments instead of the full payment after each completed service. You were on a bimonthly plan and should have two monthly payments per bimonthly service. In regards to your initial, we can confirm that the technician serviced the home from 12:40 PM to 1:15 PM. If you're ever not able to observe our technician's performance, you may find more information about what was done in the email you received for the completed service, such as the technician notes and product usage. To support our customers, we offer a satisfaction guarantee that includes free and unlimited re-services. These are intended to be used if you're ever unsatisfied with a technician's performance or continue to have a pest issue. Our terms outline potential charges based on the difference between the initial service charge and the discounted rate if an agreement is canceled after the initial service and before completing all the services in the agreement. Please be aware that we fully respect the privacy of our customers and therefore cannot disclose specific addresses or personal details but we can confirm that we actively service multiple homes in your neighborhood and the surrounding area. However, as a professional courtesy to you and the Better Business Bureau, upon acceptance of the following offer, we'll be happy to initiate and honor the same. We will reduce your balance for the discount on the initial from $181 to $131. We understand this may not be the outcome you were seeking, but we believe our offer is more than fair. Once your remaining balance is paid, your account will be removed from the formal collections process and you will have no future service nor monetary obligation to White Knight Pest Control.
  

  Customer Answer

  Date: 07/01/2025

  Complaint: 23522908
  
  I am rejecting this response because: first of they told me on the phone that the fee (which I have been getting text and emails was $121, not 181 or $131. Secondly if I am getting crappy service then what they are saying is I have no recourse, which is ridiculous, if the first experience that I received was bad what am I to expect from any other service. In the recent days Ive read multiple bad reviews pretty much saying the same thing and not to be trusted. They actually got $60 of that $120 when they charged my card and they can use that to finish out the agreement. ( one they said first treatment was 69 and thats all I got from them. Next if I complained then why didnt they send someone out right then) they just want money. I conceded the $60 to go to what ever they call that fee.
  
  Regards,
  
  *** ******

  Business Response

  Date: 07/02/2025

  Mr. ******* please refer to your agreement. You received a significant discount of $181 off your initial service, making it only $69 instead of $250. As you have partially paid your remaining balance on 6/2 for your discount on the initial, the current remaining balance is $121. As previously mentioned, if a customer is not satisfied with their service or feels something was missed, we offer free and unlimited reservices to address any concerns. We understand how frustrating it can be to deal with pests in your home, which is why this option is available to our customers. After reviewing your account, we see you had not taken advantage of this benefit. If you do not wish to accept this offer to only owe $131 instead of paying the full discount on your initial (the $181), we respect your decision and your current invoice will remain as outlined in the agreement. We are happy to resolve your concerns upon acceptance of our offer.