Complaints

This profile includes complaints for White Knight Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  White Knight Pest Control

  1900 FM 967 Ste A Buda, TX 78610-3324

• 

  White Knight Pest Control

  14300 Northwest Freeway, Ste. A-14 Houston, TX 77040

• 

  White Knight Pest Control, Inc.

  5152 Edgewood Dr Ste 200 Provo, UT 84604-5686

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  White Knight Pest Control

  11480 Cherokee St Ste M Northglenn, CO 80234-3028

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  White Knight Pest Control

  9580 Madison Blvd Ste 13 Madison, AL 35758

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A salesperson from White Knight Pest Control came to my home on April 17th, 2025. After a walk through, I asked for clarification on the service they provide to ensure they perform inside and outside control. The representative confirmed both inside and outside care is included. I mentioned that my work schedule makes it difficult to be home for the interior service, but we found a time on the calendar, between 5:30-6:30 pm on April 21st (the following Monday) that could work. I signed up for an initial protection service along with a bimonthly service for the year.However, Monday April 21st came, I took off work early at my own expense at 4 to commute home to meet the technician for the interior portion of the initial service. It wasn't until I made it home (by 5:15 pm) that I received an email from the technician stating he had completed the initial service of the exterior. Confused about the scheduling, I called White Knight at 5:45 pm since there was no indication the technician would return for the interior, and customer service simply offered to reschedule to another date. Annoyed at having taken PTO to meet with the technician who wasn't at my house at the scheduled time, I decided I no longer wanted the service and I wanted to just cancel. I was told by two different employees in the contract department at White Knight that I would have to pay their $300 service fee if I cancel my contract. I was told that I have the option of not paying, but they would report me to collections after six months. After a long debate, they finally told me I could appeal the contract decision by sending an email to another department.I explained in detail the situation within that email (sent April 22nd, within three business days of signing the initial contract), I followed up a couple of days later and was told that it takes time to review. I haven't heard back about the appeal, but still get reminders that my account is past due and incurring late fees.

  Business Response

  Date: 07/01/2025

  Mr. ****** we apologize for any frustration. Please be aware, that the interior can always be included; it just needs to be requested prior to your appointment. Upon reviewing your account, we did not have a request for the interior to be treated. Our goal is to complete treatments within the designated two-hour appointment window, and we apologize that the technician arrived ahead of schedule and completed the service earlier than expected. For more information on what was done during the service, you may view the technician notes and product usage in the email you received for the completed treatment. Additionally, as part of our commitment to customer satisfaction, we offer free reservices between scheduled treatments. This policy exists to ensure that if a pest issue is not fully resolved during a service treatment, we can promptly return to address it at no additional cost. We've successfully helped thousands of customers with similar issues and take pride in delivering results that meet customer expectations. As you know, you have a signed agreement with White Knight Pest Control which outlines the agreement terms. It was emailed to you and opened via your personal email and provided access to view it in the online customer portal. Our terms outline potential charges based on the difference between the initial service charge and the discounted rate if an agreement is canceled after the initial service and before completing all the services in the agreement. However, as a professional courtesy to you and the Better Business Bureau, upon acceptance of the following offer, we'll be happy to initiate and honor the same. We will zero out your balance for your discount on the initial (the $201). Once your remaining balance is paid, your account will be removed from the formal collections process and you will have no future service nor monetary obligation to White Knight Pest Control.
  
  

  Customer Answer

  Date: 07/01/2025

  Complaint: 23520207
  
  I am rejecting this response because:
  

  1) The White Knight Pest Control web page (************************************************************************************************) clearly states that during the initial service, both interior and exterior service will be provided.  An 15-point breakdown of service is outlined here.  This is what I signed up for.

  2) The sales representative who I talked with explicitly scheduled the technician for an interior service.  He claimed to have made a note specifying the time constraint I mentioned.  If an interior service note was not found, that fault lies somewhere on the White Knight team.  I was given very clear expectations that an interior service had been scheduled.

  3) I did not receive interior servicing.

  4) Since the initial service is for exterior AND interior, and that interior had not been completed, that the initial service was not performed.

  5) The contract states that the customer has three business days to cancel the contract at no expense, provided initial service has not been conducted.

  6) Since initial service had not be completed, and I gave written notice to cancel the contract on the third business day, the contract is not legally binding and I should not be charged any amount.

  The resolution I would like is that my account balanced is zeroed and the account closed.  Otherwise, I believe you to have breached the contract by not adhering to the scheduled time and place for the initial service and I will continue my complaints through additional forums.

  
  Best,
  **** *****

  Business Response

  Date: 07/03/2025

  Mr. ****** as previously stated, we want to remind you that White Knight offers a satisfaction guarantee of free and unlimited re-services. Our unlimited re-service guarantee is designed to ensure that our customers are satisfied with the results if anything was missed on the treatment. We see you have not taken advantage of this benefit. We've successfully helped thousands of customers with similar issues and take pride in delivering results that meet customer expectations. While we always strive to address concerns to the best of our ability, we do respect every customer's decision on how they wish to move forward. Upon reviewing our records, we found that our customer advocates did offer assistance when you reached out with your concerns. We provided several options to address your concerns, but our attempts were unfortunately declined. We believe our team has taken every reasonable step to correct the initial issue and support your satisfaction since then. Please note, that customers have a ***** window prior to their initial service appointment to cancel without any obligations. This period allows you to reconsider and make any necessary changes before the service begins. However, once the initial service has been performed, this 3-day cancellation period is no longer applicable. You received a significant discount on your first service, which was only $99, as outlined in your agreement. Given that you had one service out of the required seven total services, we believe this adjusted amount is a fair resolution. If you do not wish to accept this offer to zero out your discount on the initial ($201) instead of paying the full discount on your initial, we respect your decision and your current invoice will remain as outlined in the agreement. We are happy to resolve your concerns upon acceptance of our offer. 
  
  

  Customer Answer

  Date: 07/03/2025

  Complaint: 23520207
  
  I am rejecting this response because:
  

  White Knight does not seem to understand their own service agreement. Please consider these facts and follow the logic of my complaint.

  1) *********************** is composed of a 15-point exterior AND interior treatment.  I did not receive interior treatment, thus the ***************** was not completed.

  2) I sent in written notice of cancellation within the required three-day window.  Any additional offers you made or attempts at rescheduling are irrelevant; I sent notice to cancel and the service had not be completed.  Therefore, no charges can be incurred.

  It's absolutely ridiculous as a business that there is such a disconnect between the customer service, sales, and your website.  There is either a misunderstanding of what ***************** means, or you're purposefully misconstruing its meaning to scam consumers into your contract.  In any case, my case is extremely clear based on your company's website and what initial servicing is defined as.

  You did not complete initial service.  I cancelled the contract within three days of signing.  Either drop the account balance to 0.00 and close the account, or show proof or evidence that you DID complete the 15-point initial treatment.  This is a gross waste of my time and your business's time over a $99 charge, please sort it out.

  **** *****

• Initial Complaint

  Date:06/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cancelled service several months ago and pest control came out today. They sprayed and sprinkled product all over my property. We have an organic garden with insects on the property to help our garden. Pest control came out after cancellation and destroyed property by spraying, sprinkling product, and walking on garden. I would like White Knight to not come on to our property since we have cancelled and are not paying for service.

  Business Response

  Date: 06/25/2025

  Mrs. ********* we apologize for any frustration regarding your account. You initially requested to cancel services on 3/17; however, after speaking with one of our representatives you decided to proceed with your upcoming service. At that time, our customer advocate informed you that if you wished to cancel after that service, you would need to call our office to request discontinuation of your services again. As no further cancellation request was received, your account remained active in accordance with your decision. Please be aware that the service scheduled for 6/24, we can confirm that notifications were sent via both SMS and email, which we send to all customers. No objections were raised prior to the service being treated. We apologize that your organic garden was accidentally treated. We have not been informed of any special requests or restrictions related to your property. Had we been made aware, we would have been happy to note your account to ensure our technicians avoided treating those areas. However, our customer advocate team has since successfully closed your account per your request on 6/24. Once your remaining balance is paid, your account will be removed from the formal collections process and you will have no future service nor monetary obligation to White Knight Pest Control. After reviewing the situation, we consider this complaint to be resolved. 
  

  Customer Answer

  Date: 06/25/2025

  Complaint: 23513307
  
  I am rejecting this response because:

  I need my account cancellation in writing to my email address so I have documentation that it has been closed. 

  When I cancelled in March I had a representative that said they would personally cancel my account since I have been trying to cancel for quite some time now. We have called multiple times to cancel with no result. We stopped paying in hopes that they would stop coming as I was unemployed and I informed the representative that. One technician came out while it was raining and did not perform service, but a charge was added to our account. No one has came out during this time besides when it rained and yesterday 6/24. We had thought that with out payment the service would finally end. 

  When service first started a technician started banging on my cameras until all five stopped displaying an image as they hit them, we didn't know who they were and we got our gun ready to protect our selves, we were not notified when that happened.

  These encounters have been very unprofessional and we require documentation of account closure and ********************** is not authorized on our property. Any trespassing will be handled appropriately as we see fit at that time since we no longer expect any one to enter our property and you have been notified to not enter our property. 

  
  Regards,
  
  ***** ********

  Business Response

  Date: 06/26/2025

  Mrs. ********* we understand your frustration. Please be assured that a confirmation email ensuring the closure of your account has been sent to the email on file. As previously stated, upon speaking with our customer advocate on 3/26 a resolution was reached based on your request to proceed with your upcoming service. As a result, your account remained active. As no request to discontinue services was received the account remained active as we never want to assume our customer's intention. Please note, regarding your concern about service being performed when it's raining, the rain actually enhances our products' effectiveness due to them being microencapsulated; water helps facilitate a quicker penetration into the ground to eliminate pests. However, as a professional courtesy to you and the Better Business Bureau, upon acceptance of the following offer, we'll be happy to initiate and honor the same. We will reduce the remaining balance of your account from ($184.03) to (******), including tax. Once your remaining balance is paid, your account will be removed from the formal collections process and you will have no future service nor monetary obligation to White Knight Pest Control.
  

  Customer Answer

  Date: 06/27/2025

  Complaint: 23513307
  
  I am rejecting this response because:
  

  I am writing to reject White Knight Pest Controls most recent response to my complaint and provide additional details that further demonstrate this companys ongoing mismanagement and misrepresentation.
  
  We have been trying to cancel service since December 2024. At that time, we were offered one month of free service since I was unemployed  which we accepted under the impression that we could then cancel. However, when we called back in to formally cancel, we were told we would need to continue paid service afterward in order to honor the free month. This was never clearly explained up front, and we did not agree to being locked into further service.
  
  Despite repeated cancellation attempts, including a conversation over the phone where a representative assured us the account would be cancelled, White Knight continued to schedule appointments. One technician came while it was raining and did not perform service yet we were still charged. It is contradictory and dishonest for the company to now claim that rain enhances their products performance, when no treatment was done at the time.
  
  Most egregiously, a technician arrived on our property on June 24, 2025, sprayed product including around our organic garden, which we intentionally maintain without pesticides and left product sprinkled throughout the property. This was done without our consent, and after multiple cancellation requests. We never authorized that visit, and we consider it trespassing.
  
  We finally received a confirmation of cancellation via email on June 25, which contradicts their claims that our account remained active solely because we didnt call again. Attached is the relevant portion of that email:
  
      Were sorry to hear that you wish to cancel your services. Your request has been received, and weve flagged your account for pending cancellation...
  
  At this point, we are tired of the evasive responses and contradictory information.
  I am requesting the following:
  
      Full closure and documentation of the account cancellation (already received June 25 I ask that BBB note this as part of the record).
  
      A formal apology for the unauthorized visit and pesticide treatment on June 24, 2025.
  
      Full dismissal of the $184.03 balance, as no service was requested or authorized, and we repeatedly attempted to cancel the account well in advance.
  
      ***************** that White Knight Pest Control is no longer authorized to enter or treat our property.
  
  If White Knight or any of its representatives return to our property again, it will be considered trespassing, and we will respond accordingly.
  
  We are not obligated to pay for services we did not want, did not authorize, and repeatedly tried to cancel. We would like BBB to keep this complaint open and unresolved until the above conditions are met.

  
  Regards,
  
  ***** ********

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company was fraudulent in their sales pitch. By pitching a monthly plan they made it seem like they would be coming to do the pest control service once a month. But they only come once every two months. We have had them since Sept, I am a stay at home Mom and I have not seen them once. I thought we cancelled them since I never saw them and we have another pest control company come every month. I checked our bank statements and saw we were still getting charged from White Knight. My husband made a called to them and they said they came once in Sept(when they were hired), Oct, ******** ****** and May. I dont recall any of those times. They said they did, my husband said if they did that means they would have only done the front since we have dogs and they said well you can always call us to finish the service. They never let us know ahead of time they were coming and never let us know they even came. I never saw them so how could we call them to finish the service. Never been sent a service invoice either. My husband asked to cancel. They said we are stuck in a ********************** we would have to pay a $240 cancellation fee plus one more service or continue with the last 5 services. We havent even received the first 5. I have checked Yelp and there is a large amount of people that have this experience with them and their lack of professionalism. I would like a full refund and to be let out of our contract. Everyone that has been wronged by them should receive the same. Thank you for your time.

  Business Response

  Date: 06/25/2025

  Mrs. ********** we apologize for any inconvenience. We appreciate the opportunity to address your concerns and clarify your account details. As you know, the agreement was confirmed through both your signature and the audio-recorded "Welcome Call," on 9/23/24 where you verbally agreed to the terms. White Knight invests heavily in this specialty department where the audio-recorded calls become an oral, legally binding agreement for cases such as this. We do them to protect both you as our customer so that there are no service expectation misunderstandings but also to protect our good name. Additionally, your agreement was emailed to you and opened via your email multiple times. For your convenience, you can always access your customer portal to view a detailed breakdown of your service schedule and agreement, which outlines both our terms and your scheduled services. Our terms outline potential charges based on the difference between the initial service charge and the discounted rate if an agreement is canceled after the initial service and before completing all the services in the agreement. In your case, you only had six out of the ten total services outlined in your 18-month agreement. As part of our standard procedure, White Knight sends out notifications via SMS and email, prior to servicing. We can confirm that these were viewed at least once every service and no objections to them prior to the services taking place. If the proposed date was not suitable for you, you were welcome to respond to the notifications and we would have been happy to make any necessary adjustments. In fact, our records indicate that you contacted our office both on 1/14 and 4/25 to request a reschedule for your upcoming service, which confirms your awareness of your service with us. Regarding your claim that services were not completed, we found no previous complaints or disputes during the course of your service with us. We are very fortunate at White Knight to have the technology of truck cameras recording each service completed by our technicians. Your account was placed on a monthly payment plan, which sometimes can be offset with scheduling and charges in the months following the completed service. When an account is closed out, we simply verify that you made the proper amount of monthly payments per service rendered at your home. You were on a bimonthly plan and should have two monthly payments per bimonthly service. You may view your service and payment history in the online customer portal. However, as a professional courtesy to you and the Better Business Bureau, upon acceptance of the following offer, we'll be happy to initiate and honor the same. We will reduce the remaining balance of your account (the $290) to $150. We understand this may not be the outcome you were seeking, but we believe our offer is more than fair. Once your remaining balance is paid, your account will be removed from the formal collections process and you will have no future service nor monetary obligation to White Knight Pest Control.
  

  Customer Answer

  Date: 06/25/2025

  Complaint: 23512508
  
  I am rejecting this response because: you stated you showed up March 14th over the phone when my husband called yesterday, why would I have needed to reschedule in April if this is bimonthly? And March 14th, it was raining that day. Do you service on rainy days? As for the ******* reschedule, was it ever rescheduled? Or did you guys just not show up until March like you stated over the phone? How are these reschedules being communicated? Through email or text? Because email would have been lost in my husbands email folder he never checks it. So I don't know how reliable your system is in giving you read receipts. Your contracts and the lack of communication on what services really offered seem to be a common problem with your customers. I also wouldnt have a problem paying for a service if I was actually receiving it. Do you have proof of ever coming to my property and completing a FULL service? Because I would like those dates. 
  
  Regards,
  
  ****** *********

  Business Response

  Date: 06/26/2025

  Mrs. ********** we appreciate the opportunity to further address your concerns. Please refer to your customer portal for access to completed service history dates. Additionally, if you're ever not able to observe our technician's performance, you may find more information about what was done in the email you received following the completed service, such as the technician notes and product usage. Our records show that all service-related emails, including appointment confirmations, technician notes, and invoices, were successfully delivered and viewed. Appointment reminders are also delivered via SMS with the number on file. Any requests to have your appointment rescheduled were made via phone to our office. Regarding your concern about service being performed when it's raining, the rain actually enhances our products' effectiveness due to them being microencapsulated; water helps facilitate a quicker penetration into the ground to eliminate pests. If there had been an issue regarding concerns about the service being treated or not, we would have been happy to address them for you. It is concerning that such allegations were only brought to our attention after the account was officially closed and the discount on the initial was applied as you had not completed your 18-month agreement with us. We find the timing unusual and inconsistent with your account history and communications to date. Regardless, given that you had a total of five services out of the required ten total, we believe this adjusted amount is a fair resolution. If you do not wish to accept this offer to only owe $150 for your discount on your initial, we respect your decision and your current invoice will remain (the $290) as outlined in the agreement. We are happy to resolve your concerns upon acceptance of our offer. 
  

  Customer Answer

  Date: 06/26/2025

  Complaint: 23512508
  
  I am rejecting this response because: as you can see in the attached photos. None of the emails were opened. The blue dot means unread. The system you have is not accurate. The timing of us wanting to close this account is solely based on me checking our expenses and wondering why were paying White Knight when I have only been seeing Hawk Pest control coming to my door. I am a stay at home Mom, I would know who is coming and going. And I have not seen white knight. If you are unable to prove your technicians COMPLETED a service then I need a full refund and let out of the inaccurate contract. I will not be letting up on this. Your company is a ****. Your Yelp reviews solidify that. 
  
  Regards,
  
  ****** *********

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 20th I had a service scheduled. As I have pets I requested a call before they showed up in order to have my pets indoor. They did not give me a call and proceeded to come in and do the service in the backyard with our backyard door completely open. We caught this in our camera and then received a phone call about our dog being in the front yard from our neighbor. They stated they believe the dog was back inside but were not able to confirm. When the technician finished he closed the back gate and left without confirming the dog was back inside our property. We proceeded to call the company and file a complaint for the second time as this was not the first time that this happened. After a conversation with the superintendent we decided to cancel the service. Once we proceeded to call for a cancelation white knight wanted to charge us approximately 360 for this cancelation. We would like this fee waiver or refunded. This is not just a pet but a member of our family. This dog is not only a member of our family but also an emotional support pet for my wife.

  Business Response

  Date: 06/25/2025

  Mr. ****** thank you for taking the time to share your concerns regarding your recent service. We apologize that the technician did not call ahead as requested and that your gate was left open, resulting in your dogs getting out. We understand how important pet safety is, and we take that responsibility very seriously. Your account does include clear instructions to call ahead so proper arrangements can be made. This has been brought to the attention of the technicians manager and they will address it accordingly. We are pleased to see that this matter has since been resolved as our customer advocate's offer was accepted to waive your discount on the initial (the $340) for the inconvenience. You have no future service nor monetary obligation to White Knight Pest Control. After reviewing the situation, we consider this complaint to be resolved. 
  

• Initial Complaint

  Date:06/20/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: Request to Waive $156.98 Charge We are very disappointed with the service received from ************************* the time of sign-up, their representative (possibly named ****) assured us that customer satisfaction was their top priority and that we would receive high-quality service. Unfortunately, once we signed the agreement, the company failed to meet any of the promised standards. They did not seem to care about service quality or customer satisfaction.We asked the representative whether we had any protection if we werent satisfied with the service. He assured us wed be taken care ofbut that turned out to be untrue. There is no clause in the contract to protect the customer if the service is not delivered as promised. Many of our neighbors who also signed up with White Knight are having similar problems, and dissatisfaction is spreading through the community.During the initial visit, the technician did not follow any professional process. I had to walk with him and ask repeatedly to ensure all areas were treated. Even then, several spots were missed. After waiting a couple of weeks, we continued to see spiders, ants, and other bugs in and around the home.Due to the ineffective treatment, we decided to cancel the service and manage pest control ourselves. We were then informed of a $156.98 cancellation fee. We contacted customer service several times, and Ms. ******* told us she could offer a discount and ensure the technician followed proper standards if we stayed on the plan.However, for over 10 days, we tried to reach Ms. ******* with no response. Calls were either ignored or disconnected by the call center. This lack of communication, along with the poor service, has left us frustrated.We respectfully request that the $156.98 cancellation charge be waived, and that White Knight Pest Control be held accountable for not delivering the service as promised. We hope this matter will be resolved quickly and professionally.

  Business Response

  Date: 06/24/2025

  Mrs. ****** we apologize for any frustrations. We value all feedback, both positive and negative, as they help us improve and ensure we continue providing a positive experience to our customers. We understand your concerns and appreciate the opportunity to address your concerns. At White Knight Pest Control, customer satisfaction is a top priority, and we take every concern seriously. As part of our commitment to customer satisfaction, we offer free reservices between scheduled treatments. This policy exists to ensure that if a pest problem is not fully resolved during a service treatment, we can promptly return to address it at no additional cost. These reservices are unlimited as part of our satisfaction guarantee. After reviewing your account, we see you have not taken advantage of this benefit. However, we are pleased to see that our customer advocate, *******, was able to offer solutions to address your concerns. A manager visit has been scheduled for 6/26 and assisted with your billing concerns. We value your business and remain dedicated to providing quality service and support. After reviewing the situation, we consider this complaint to be resolved. 
  

• Initial Complaint

  Date:06/17/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/10/2025, @ 12:25pm. I am a senior citizen. A high pressure salesperson came to my door trying tell sell me a pest control service. After multiple times being told "not interested" He talked me into signing a contract for 12 mos, services every other month for $109 per service. I requested a copy of the contract because I couldn't read it on his I-pad. I was told that he would email it to me and I would be able to review it, then service would be performed at 4:30 the same day. The technician showed up @ 1:15, same day and started to perform the initial service for inside and outside the residence. 2 hours after the technician left, I received a call from their customer service to go over the contract. It is at this time I was told that the contract was for 18 mos, not 12 and the service cost was to be charged every month and only serviced every other mos, so at the time I requested to cancel because that is not at all what was agreed upon. I was told from customer service that since the technician had already provided service even though it was before I was sent the contact that it was binding and if I canceled the contract for the 18 mos time period, I would owe them $399 (the initial fee) and if I didn't pay it , they'd take me to collections. I contacted them through their website since I have never even received anything on paper and their website responds with that even though they monitor the messages, I need to contact by phone, so I did. They sent me to ******* (customer Advocate in ********) agreed to re-write the contract to what was agreed to. On 4/28/2025, I called to complain because I was still having an extreme ant problem. The *** scheduled another service at no charge. 4/10/25 thru 5/13/25, was charged $327 against 3 inv's. After multiple calls, they won't give me copies of the inv's.

  Business Response

  Date: 06/18/2025

  Mr. ****** we are sorry to hear of your frustrations. As you know, the agreement was confirmed through both your signature and the audio-recorded "Welcome Call," on 4/11 where you verbally agreed to the terms. It was emailed to you and opened via your personal email on multiple occasions. Our terms outline potential charges based on the difference between the initial service charge and the discounted rate if an agreement is canceled after the initial service and before completing all the services in the agreement. In your case, you had only received two out of the adjusted 12-month agreement for six services. Please be aware, that all our technicians have been thoroughly trained to complete our services in a timely manner. To support our customers, we offer a satisfaction guarantee that includes free and unlimited re-services. These treatments are intended to address and resolve specific pest issues that may arise between your regular appointments. However, as a professional courtesy to you and the Better Business Bureau, upon acceptance of the following offer, we'll be happy to initiate and honor the same. We will reduce the remaining balance of your account (the $290) to $218. We understand this may not be the outcome you were seeking, but we believe our offer is more than fair. Once your remaining balance is paid, your account will be removed from the formal collections process and you will have no future service nor monetary obligation to White Knight Pest Control.
  

  Customer Answer

  Date: 06/18/2025

  Complaint: 23481813
  
  I am rejecting this response because: The amount said owed by your accounting is $181. I have asked repeatedly for explanation of Inv. #'s 
  5308317, *******, ******* and ******* and have not received. I've also been removed from portal showing the $181.00 amount. 
  Regards,
  
  ******* ***** **

  Business Response

  Date: 06/19/2025

  Mr. ****** in regards to the current status of your account, we can confirm the outstanding balance related to your discount on the initial service has now been fully paid. Previously, this invoice had only partially been paid and processed for your total of $290 as outlined in your agreement. For your convenience, weve resent your billing invoices via email for your records. As previously stated, we offered to adjust the discounted amount on your initial service from $290 to $218. Should you choose to accept this offer, we would be happy to refund the difference. If you do not wish to accept this offer, we respect your decision and your current invoice will remain as outlined in the agreement. 
  

  Customer Answer

  Date: 06/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* ***** **

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Predatory practices. I initially tried to cancel after the completion of my 12 month contract expired and was told I had to have minimum 6 visits and 30 days notice. The 7th visit is intentionally scheduled so that it could not be canceled either prior to the completion of the contract/or have the ability to give the 30 days notice. Following the 7th visit, I gave the 30 days notice. When the representative called me back to give me other options (this is the 2nd time I have spoken to this **** ******, who is rude) informed me, and subsequently manually billed for 2 more months, in addition to the June invoice that was scheduled to be billed on the 19th I believe. In addition to their predatory billing practices, their service is subpar. The whole reason for me getting a pest control company was for issues in my backyard. Those issues remained throughout the course of their treatmentsTheir practices are also dishonest. I had to place several calls to their customer service and was given the runaround following their first supposed treatment. The technician marked my service completed. I called them to tell them the service had not been completed because no one showed up. I informed them that I had doorbell camera footage to prove they did not come to my residence at all, in addition to me personally being at the residence. I was told they would check the vehicles camera and get back to me. After approximately 5-6 days, I reached out to them myself after no one contacted me, and was told their was an issue with that particular vehicles camera that would not allow them to see the footage. The second supposed visit was similar. The technician marked that my residence could not be located (there are only 3 houses on my block) and my address is on the driveway, on the garage, and above the front door. My entire experience with White Knight pest control is by far the worst Ive ever experienced.

  Business Response

  Date: 06/18/2025

  Mrs. ******* as you know, the agreement was confirmed through both your signature and the audio-recorded "Welcome Call," on 6/10/24 where you verbally agreed to the terms. It was emailed to you and opened via your personal email multiple times. For your convenience, you can always access your customer portal to view a detailed breakdown of your service schedule and agreement, which outlines both our terms and your scheduled services. Every agreement states that a 30-day notice is required to cancel after your first year, meaning you are responsible for any services pending within *************************************************************************************** circumstances and provide enough time to make decisions that best suit your needs. After speaking with our Customer advocate team on 6/11, you opted to continue with the scheduled ***************** on 6/14. Following this service, you would call the day following to proceed with cancellation. Per your request, your account was successfully closed when speaking with our team on 6/17. To support our customers, we offer a satisfaction guarantee that includes free and unlimited re-services. However, we see that this benefit was only utilized once during your time with us for the service concerns for your initial. Notes were added to your account on 6/26/24 to offer assistance with technicians locating your home for future services. No further issues with locating your home have been noted since. These treatments are intended to address and resolve specific pest issues that may arise between your regular appointments. To clarify any confusion related to your current billing invoice, your account was set up for monthly payments instead of the full payment after each completed service. You were on a bimonthly plan and have two monthly payments per bimonthly service. As is standard with any business, payment is required for services that have been completed. Our records indicate that you are being charged exactly what is outlined in your agreement. You may view your service and payment history in the online customer portal. While you may be frustrated that payment is due for services, the obligation remains whether billing occurs monthly or directly after each service. As this has been paid, you have no future service nor monetary obligation to White Knight Pest Control. After reviewing this complaint, we consider this to be resolved. 
  

  Customer Answer

  Date: 06/19/2025

  Complaint: 23480276
  
  I am rejecting this response because: Thank you for your response. While I appreciate the explanation regarding my billing and the note added to my account to assist technicians with locating my home, I feel its important to address some key issues that were not acknowledged in your message.
  
  
  From the beginning of my agreement with White Knight Pest Control, I encountered dishonest business practices that severely impacted my trust in your company. Specifically, a service was marked as completed when, in fact, it was notsomething I can provide proof of. This incident set the tone for a consistently frustrating experience and is a large part of why I have sought to minimize any further business with your company.
  
  
  Additionally, the level of customer service I received throughout this process has been subpar. My concerns were often dismissed or inadequately addressed, which only compounded my dissatisfaction. These experiences are not reflective of the quality or transparency I expect from a professional service provider.
  
  
  While I understand your position regarding the billing structure and payments, I do not consider this matter resolved due to the lack of accountability for the earlier service error and the continued poor handling of my concerns.
  
  
  Thank you for your time.
  
  
  
  Regards,
  
  ****** ******

  Business Response

  Date: 06/19/2025

  Mrs. ******* thank you for reaching out and sharing your concerns. Were sorry to hear that youve felt frustrated with your experience, and we appreciate the opportunity to address this directly. We would like to acknowledge the issue mentioned regarding your initial service being marked completed. Upon reviewing your account, this concern was discussed with our customer advocate on 6/20/24. At the time, you decided to continue services with us and accepted a rescheduled reservice, which was completed on 6/28/24. While we always aim to address our customers concerns to the best of our ability, we respect every customers decision on how they wish to move forward. In your case, the decision to continue service was ultimately yours, and we appreciated the opportunity to address your concerns at that time. As previously mentioned, we want to remind you that White Knight offers free and unlimited re-services as part of our satisfaction guarantee. We ask that you keep us informed of the issues so we can schedule a technician to come out as soon as possible and explore different product options or specialty services to address any infestations. Based on our records, this benefit was only utilized once, following your initial last year. While we understand that you're revisiting this matter nearly a year later, we believe our team has taken every reasonable step to correct the initial issue and support your satisfaction since then. Upon closing your account, following your service on 6/14/25, our team provided several options to address your concerns. However, our attempts were unfortunately declined. We have resolved pest issues for thousands of customers like yourself and take pride in our work and are committed to providing the best possible service to our customers. If you had communicated any pest issues to us when they occurred and allowed us the opportunity to follow through with our commitment, we would have been able to resolve your issue. As your account is now successfully closed, you have no future service nor monetary obligation to White Knight Pest Control.
  
  

  Customer Answer

  Date: 06/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:06/17/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a door to door salesman convince me to purchase this service, however there was a huge bait and switch. Half of the services he promised were not possible for them to honor. The employees lie about servicing my house as well. They will park outside my house and leave and claim that I was not home. Ive witnessed an employee driving away and then stating that he was already in a different city so he wasnt able to service my address. The salesman promise me 24-48hour turn around time Incase I needed urgent service done. Allegedly they dont do that and it takes weeks to get an appointment. They have not been able to get rid of the bugs in and around my house. I requested a contract termination with the fee waived and they advised that I email their appeals team. I have no received a response from them in 3 weeks and now they keep demanding I pay the $330 fee.

  Business Response

  Date: 06/19/2025

  Mr. ******** we apologize for any frustration. We understand the urgency of addressing pest concerns and always strive to accommodate our customers' needs as promptly as possible. However, there are occasions when our schedule may be busier than usual. Our team works diligently to find the soonest available date to address any concerns you may be experiencing. However, please be aware that this is the first time such concerns have been raised regarding your services not being falsely completed. We are very fortunate at White Knight to have the technology of truck cameras recording each service completed by our technicians. If you're ever not able to observe our technician's performance, you may find more information about what was done in the email you received for the completed service, such as the technician notes and product usage. To support our customers, we offer a satisfaction guarantee that includes free and unlimited re-services. These treatments are intended to address and resolve specific pest issues that may arise between your regular appointments. As you know, the agreement was confirmed through both your signature and the audio-recorded "Welcome Call," on 2/21/25 where you verbally agreed to the terms. It was emailed to you and opened via your personal email on multiple occasions. Our terms outline potential charges based on the difference between the initial service charge and the discounted rate if an agreement is canceled after the initial service and before completing all the services in the agreement. In your case, you had only received three out of the 18-month agreement for ten services. However, as a professional courtesy to you and the Better Business Bureau, upon acceptance of the following offer, we'll be happy to initiate and honor the same. We will reduce your balance from the current amount due for the $330 to $130. We understand this may not be the outcome you were seeking, but we believe our offer is more than fair. Once your remaining balance is paid, your account will be removed from the formal collections process and you will have no future service nor monetary obligation to White Knight Pest Control.
  
  

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nature of the dispute against this business, is for fraudulent illegitimate charges. The contract was for bimonthly pest control services with monthly billing of $43.30, starting June of 2023. The contract was for 12 months, to which it stipulates if not canceled after the 12 months pass, customer can cancel any time with a 30 notice afterwards. Automatic payments were set up, therefore account was never delinquent nor past due. On March 2025, past the 12 month ***** I called to cancel my service, and all payments were current, this was also confirmed by the customer service representative. However, after a week I received a manual invoice, with bogus monthly charges stating I owed $129.90. I tried contacting the company, calling and doing my due diligence to have this resolved. However, none of the representatives were able to provide further detail on why I was being charged, after I explained the contract and terms of termination. I continuously get harassed by emails, and automated calls, and now I have a collections agency A.RM. Solutions, ****************************************************************************** License ******** contacting me trying to collect $156.96.

  Business Response

  Date: 06/17/2025

  Mrs. ******** we are sorry to hear of your frustrations. To clarify any outstanding questions regarding your invoices and service frequency, we encourage you to please review both your signed agreement and the customer portal. You were on a monthly payment plan, which was selected to offer financial flexibility by spreading the cost of services over time rather than requiring full payment immediately after each ****************** You were on a bimonthly plan and have two monthly payments per bimonthly service. When an account is closed out, we simply verify that you made the proper amount of monthly payments per service rendered at your home. Each invoice directly corresponds to services that were completed at your property. As is standard with any business, payment is required for services that have been completed. While you may be frustrated that payment is due, the obligation remains whether billing occurs monthly or directly after each service. You may view your service and payment history in the online customer portal. As part of our process, we are required to make a certain number of attempts to inform you of the past-due balance before sending it to a collections agency. Our system confirms that multiple notifications were sent via text and email. Once your remaining balance is paid, you will have no future service nor monetary obligation to White Knight Pest Control. 
  

• Initial Complaint

  Date:06/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April, we had a termite inspector come out for a supposedly free inspection from the pest control company we had been using. They came out, tried to upsell us for a new service and we declined due to cost. The following month, we were billed for the termite service anyway. We tried and tried to get a manager to call us back to resolve this issue and it wasnt until we called the bank to resolve that payment that we finally got any traction. Now we are receiving calls and texts saying we owe this company money, after we not only cancelled our contract, but did not receive service the last month of the contract, either. When we called for the TENTH time to resolve this, the person in the billing department added two extra months to what we owe we have bank statements showing that we do not owe this at all. We still cannot get any kind of manager to call us back.

  Business Response

  Date: 06/17/2025

  Mrs. ******** we apologize for any inconvenience regarding your account. We always strive to accommodate our customers' needs as promptly as possible, while also placing them in contact with the correct party to thoroughly address their concerns. However, upon reviewing your account, we can confirm that your concerns were addressed within one business day. You notified us of a billing issue on 5/12, and our team promptly investigated the issue. By 5/13, the refund was processed. We apologize for the billing error related to the *************** and want to assure you that no charges were applied for this service, as your account was updated to reflect your decision not to proceed with the termite treatment recommended by our inspector. After speaking with our Customer advocate team on 5/13, you opted to continue with the scheduled ***************** on 5/14. Following this service, you would call the day following to proceed with cancellation. Per your request, your account was successfully closed when speaking with our team on 5/15. To clarify any confusion related to your current billing invoice, your account was set up for monthly payments instead of the full payment after each completed service. You were on a bimonthly plan and have two monthly payments per bimonthly service. As is standard with any business, payment is required for services that have been completed. Our records indicate that you are being charged exactly what is outlined in your agreement. You may view your service and payment history in the online customer portal. As you know, this has been explained by our representatives on five separate occasions since 5/15. While you may be frustrated that payment is due for services, the obligation remains whether billing occurs monthly or directly after each service. Once your remaining balance is paid, you will have no future service nor monetary obligation to White Knight Pest Control. After reviewing this complaint, we consider this to be resolved. 
  

  Customer Answer

  Date: 06/17/2025

  Complaint: 23459480
  
  I am rejecting this response because:

   

  min your response you claimed that you have spoken to us on five separate occasions this is absolutely NOT the case, as we have called over ten separate times and have been told that a manager will call us back. No one EVER called us back, on ANY occasion. We only saw any headway when we called our bank to have the payment in May sent back to us. This complaint is about the continued messages we have received about payments you claimed ** owe for services that were not rendered. No one ever came to our property in May to do our monthly application and we know this to be fact because we work from home and no one ever came, but we still received the texts that state that someone came to spray. No one came, point blank. The issue here is the fact that regardless of the MANY times over these last two months now that we have attempted to have a manager contact us, no one ever has. This and the ****** review I left have been the ONLY time someone from this company has responded in any way. 
  
  Regards,
  
  ********* *******

  Business Response

  Date: 06/18/2025

  Mrs. ******** both our customer advocate team and billing department have reviewed with you, following the closing of your account, to address your outstanding invoices. The dates for these are 5/15, 6/9 on two separate occasions, and 6/12 also on two separate occasions. According to our records and technician tracking system, we can confirm that our team did provide the service at your home around 9:40 AM on 5/14. You may also view your technician's product usage and notes in the email received following the completed service to know what was done during their time at your home. However, please be aware that this is the first time such concerns have been raised regarding your service in May, despite the fact that you have been in contact with at least five different team members since the service date. The timing and manner in which this issue is being brought to our attention, only after the account closure and in conjunction with a refusal to pay the remaining balance, raises concerns that this may be an attempt to dispute services rendered to avoid payment. While we remain open to resolving any legitimate concerns, we kindly request that any claims be supported by clear details. When an account is closed out, we simply verify that you made the proper amount of monthly payments per service rendered at your home. The remaining invoice reflects services rendered. As is standard with any business, payment is required for services that have been completed. 
  

  Customer Answer

  Date: 06/18/2025

  Complaint: 23459480
  
  I am rejecting this response because:
  
  We told every single person we spoke to over these last several weeks that no one ever came to our home to service us in May. As I said we were home the entire day. Our office looks out onto the entire front of the property and we have two dogs who alert us every time someone even sneezes close to our house, let alone is wandering on the property long enough to do any kind of service. Likewise, I am not surprised that you dont have notes stating that we have told every single person we have talked to about this because every time we talked to a new person they would tell us that there were no notes that we ever called in the first place. This is NOT about not paying for a service we actually received. I have bank statements showing that we did indeed pay eleven payments to you, and since we did not receive any service in May, we will not be paying for a service we never received. Again, yes we did speak to multiple departments and we were told EVERY time that a manager would call us back that day and we never received a call. We did, however have a woman named ****** in the billing department who was so ungodly rude that straight up told us that she was adding two extra months to our account. Point blank we did not have any issues with your service until April when you signed us up for a service we did not want which then overdraft we our accounts and caused a huge nightmare that is us now arguing with a company that wouldnt even give us the decency of calling us back when we requested it SEVERAL times. We will not pay for a service we did not receive, point blank.
  Regards,
  
  ********* *******