Complaints

This profile includes complaints for White Knight Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  White Knight Pest Control

  1900 FM 967 Ste A Buda, TX 78610-3324

• 

  White Knight Pest Control, Inc.

  5152 Edgewood Dr Ste 200 Provo, UT 84604-5686

• 

  White Knight Pest Control

  11480 Cherokee St Ste M Northglenn, CO 80234-3028

• 

  White Knight Pest Control

  371 Mill Creek Dr #3 Salado, TX 76571

• 

  White Knight Pest Control

  5420 Schertz Rd San Antonio, TX 78233-6023

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a guy come to my door and offer pest control services, mainly spraying the ***** and base of my house, he was young and enthusiastic so I decided to give it a go. The salesman pointed out several abandoned wasps nests that hung from my ***** and promised those as well would be taken care of. I signed the agreement without looking too much into it which was my first mistake. The tech came out shortly after and "completed" his job. I went out and checked and saw that there were still wasps nests in my *****. I then texted the sales *** that had come earlier to confirm that the wasps nests were part of the service, which they were. I then told him to cancel my service since they obviously don't know how to do their job. I believe this is part of their scheme. Quickly lock you into a several month contract for what seems a fair price and then once they come out and half a** the job, you cancel and then they charge you "what would have been the cost" since YOU canceled. So after I asked him to cancel my service I did not get a response back. Life went back to being busy again and I forgot. Then I get a text a month later saying a tech was coming out to spray again. I texted back that I'm canceling my service, no response so I called and canceled. That's when I was informed that the bill which was 40 bucks a month jumped to 375 for the early cancelation. I told them I am going to dispute the charges since the "services" they rendered were done incorrectly. I took photos of the wasps nest after the tech came out with time stamps to show they were still there and screen shot all of the conversations I had with the sales ***. I then contacted their customer service ***s as they advertised I need to do and was put into contact with one of manager. The manager then advised I needed to send her an email with all my supporting documents and they would review it. I've sent it twice and have not gotten a response. I am still however getting calls from collections for this.

  Business Response

  Date: 04/29/2025

  Mr. ******* we are sorry to hear of your frustrations regarding your account with us and appreciate the opportunity to address them. However, we are a bit confused about the nature of the reported service issues, as these had not been communicated to us until your request to cancel after having received your initial and follow-up treatment. There were no indications of dissatisfaction or unresolved pest activity after either service. Additionally, you were also in receipt of service notifications which we send to all customers, with no objections to them prior to the services taking place. If there had been an issue, we would have provided a free re-service under our satisfaction guarantee. After reviewing your account, we see you have not taken advantage of this benefit. If these issues had been communicated to us when the service occurred, we believe we would have been able to resolve your issue. We understand it appears you may have tried to reach out to a sales representative to cancel; however, our sales team does not handle account closures. As outlined in the agreement, all cancellation requests must be submitted in writing by the account holder. Once received, we place the account in a pending cancellation status and a Customer Advocate contacts the customer to review and finalize the process. Your cancellation request was submitted to our office on 8/21, following the completion of your services on 7/3 and 8/14. We ask that customers speak with a Customer Advocate to cancel so they can further review and explain the terms to do so. They had made several attempts to contact you via phone, text, and email but did not receive a response. As you know, you have a signed agreement with White Knight Pest Control which outlines the agreement terms. It was emailed to you and provided access to view it in the online customer portal. Our terms outline potential charges based on the difference between the initial service charge and the discounted rate if an agreement is canceled after the initial service and before completing all the services in the agreement. As a professional courtesy to you and the Better Business Bureau, upon acceptance of the following offer, we'll be happy to initiate and honor the same. We will reduce the outstanding balance for the discount on your initial (the $330) to ($150). Once your remaining balance is paid, your account will be removed from the formal collections process and you will have no future service nor monetary obligation to White Knight Pest Control.
  
  

• Initial Complaint

  Date:04/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just recently moved from ******** to ************* subdivision. My second day in my house Mr ******* ***** came to my house to sell his product from White Knight Pest Control ************* with fear I did not expect to hear. I asked him how much the service is, and he told me $48.00 for the service, so, quickly signed up for his service. He said he will be coming every 3 months, and I requested for every 4 months because my family was hard on cash, thinking that I will be paying $48 each time he showed up. Since December when I signed up, the company only came to my house January 9th, 2025, apart from December 2024 when I signed up. I noticed on my credit that they were charging every month which I could not understand, so I emailed them but no concrete reason for charging my credit card that I didn't authorize them to charge. They continue charging my card and they never show up in my house. I called them to stop charging my credit card, when they explained that whether they come or not my credit card will be charged every month. I requested to cancel my service but to my surprise I was charged another $215 apart from $144 charged without any service.Can you please help me from White Knight Pest control service with their outrageous and fraudulent charges which my family cannot afford.

  Business Response

  Date: 04/17/2025

  Mr. **** we are sorry to hear of your frustrations regarding your account with us. As you know, you have a signed agreement with White Knight Pest Control which outlines the agreement terms, including the service schedule. It was emailed to you and provided access to view it in the online customer portal. Our terms outline potential charges based on the difference between the initial service charge and the discounted rate if an agreement is canceled after the initial service and before completing all the services in the agreement. Your account is set up for monthly payments instead of full payment after each completed service as outlined in your agreement. To clarify any outstanding questions regarding your invoices and service frequency, we encourage you again to please review both your signed agreement and the customer portal. You were on a quarterly plan and should have three monthly payments per quarterly service. As outlined in your agreement, our standard procedure includes a follow-up service ***** days after the initial treatment to disrupt the egg cycle. Our agreements explain that the initial is a "flush-out" service, and is crucial for us to return at this time, as the pests are not affected while inside the eggs by our products. We apologize for any confusion regarding this service. Future services would align with your Quarterly schedule. After having only two services with us, your request to cancel was made. However, as a professional courtesy to you and the Better Business Bureau, upon acceptance of the following offer, we'll be happy to initiate and honor the same. We will reduce the remaining balance of your discount on the initial from the current $215 to $52.87. Once your remaining balance is paid, your account will be removed from the formal collections process and you will have no future service nor monetary obligation to White Knight Pest Control.
  
  

• Initial Complaint

  Date:04/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This pest control provider trespasses and is a relentless nuisance in a gated community where soliciting is not permitted. This happens monthly and the sales people knock repeatedly, driver their hoverboards on the yards, damaging plants, and knock repeatedly even after nobody answers. When told they are not to be trespassing because they are on private property in a gated community, they refuse to leave and continue soliciting. I have called the company multiple times and been assured that they will remove our community from their solicitation route, but they come back month after month. They have also lied on numerous occasions about other pest control companies. These people are a nuisance!

  Business Response

  Date: 04/17/2025

  We are sorry to inform you that you must have White Knight confused with another company. We do not have any employees, nor have we, even remotely close to your area. We've been in business for over 18 years now. We're not sure who you are referencing nor which company you are calling.
  
  

  Customer Answer

  Date: 04/17/2025

  Complaint: 23210661
  
  I am rejecting this response because it's categorically false. 

  
  Please see attached photo of your employee wearing your logo soliciting at my home. If this is not you, you have bigger problems because someone is representing White Knight and soliciting repeatedly and aggressively in my community.

  
  Regards,
  
  ********* ******

  Business Response

  Date: 04/23/2025

  We respectfully disagree with your characterization. Nothing in our response is "categorically false" and while you are entitled to reject it, doing so does not alter the facts. White Knight Pest Control does not employ individuals to solicit in your neighborhood, nor have we done so in the past. Upon closer inspection of the image you provided, you will see other entities on the apparel. We encourage you to direct your concerns to the appropriate organization reflected in the image.

  Customer Answer

  Date: 04/23/2025

  Complaint: 23210661
  
  I am rejecting this response because your sales people solicit with YOUR website on MY property. Denying it repeatedly doesn't make it less true. We are at an impasse. You refuse to accept that you are repeatedly soliciting and trespassing on my property. You can continue to dent, but it is still a fact. Please review your sales teams in ********** and refrain from sending your vultures to my home. 
  
  Regards,
  
  ********* ******

• Initial Complaint

  Date:04/14/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company has never completed the business license for ***********, ******* you can't do business here without it and provide insurance on file. They are billing us for $301.00 when the contract can't be completed until they have satisfied the city with a business license and insurance to be put on file.

  Business Response

  Date: 04/17/2025

  Ms. ******* as a company who has serviced over ******* satisfied customers over ************************************************************************************************* every state that we service, including the great state of *******. Our ********************************* business license number is #******* and easily found by simple means. Shame on you for taking to the internet and the BBB after the many positive interactions with us as the account notates. It was only after you self-admittedly heard a "rumor about White Knight" that you took these actions. We proudly service and will continue to service the people of ******* with the most comprehensive pest control services in the industry. In any event, as a professional courtesy to Ms. ****** and the BBB, upon acceptance of the offer, we are happy to zero out the discount on the initial service invoice that is currently outstanding on the account, which will keep the account from a formal collection process. There are no monies owed to you, as you have received 5 full-service pest control treatments to date. People who no longer want services can stop service at any time without a cancelation fee, which is an industry-leading policy. None of this was necessary. Feel free to accept the current offer, remove your negative reviews based on hearsay, and we will be happy to close the account with no future monetary nor service obligations to White Knight. There will be no further communication regarding this matter.
  

  Customer Answer

  Date: 04/17/2025

  Complaint: 23204356
  
  I am rejecting this response because:
  
  Regards,
  
  ******* ******

  Business Response

  Date: 04/21/2025

  We can confirm that documentation of our state licensing has been forwarded and is accepted throughout the great state of *******. As this matter has been addressed appropriately, no further correspondence will be provided on this issue.
  

  Customer Answer

  Date: 04/22/2025

  Complaint: 23204356
  
  I am rejecting this response because:
  The have privilege license for the state of Alabama but no county or city license that's required to operate within them. No insurance on file or business license anywhere in *******. The city *********** where we live has requested the company to complete the business license or not do services till the fines and fees are paid.
  Regards,
  
  ******* ******

• Initial Complaint

  Date:04/11/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A sales *** came to my door and I advised I was working as I work from home and now was not a good time. He continued to talk and said this wont take long and this is when I should have just closed the door and the only thing I am at fault for this whole bad experience. I ended up signing up after he offered a discount bringing me to ****** quarterly. We agreed upon spraying for spiders by my garage, sweeping any cobwebs off of the exterior of the house and spraying inside for ants. The sales *** attempted to do the ** call but it did not work and he was pushy about it and when I asked for a business card he said he would get me one but did not. The technician showed up and he sprayed outside but did not sweep the whole exterior as was planned, and he said I needed to leave for an hour or so to do the inside which I could not do. Per my ring cam he was here 13 minutes total. After reviewing the contract better that night when I was not working, which was very hard to locate in the online portal, I realized I was locked in a contract which was never told to me by the sales *************** was done on a Thursday and day 3 to cancel was a Sunday and I was unable to cancel within their 3 day timeframe. I emailed Monday and made calls to them every day going forward being given the run around by 3 different customer advocates. The first ones name was **** and he finally agreed to cancel me but said another department had to do it and would put in a good word for me for them not to charge me the difference in the discount and would text me the results that day, but he did not. That was Tuesday. Overall this was the worst customer service I have ever experienced, the company is not transparent and honest about their billing methods or locked in contracts. They were billing me month to month but also quarterly and refused to cancel me even one day outside of the 3 days. The ***s were pushy and rude and I didn't even have services completed that I paid for an owe $200 more.

  Business Response

  Date: 04/15/2025

  Mrs. ******* we are sorry to hear of your frustrations regarding your service and agreement. However, we are a bit confused about the nature of the reported service issues, as the rating and comments provided appear to reflect conflicting sentiments. Following your initial, the only service you had with us, you submitted a 10/10 review stating: ***** was quick and friendly. He was knowledgeable as well and explained the product being used and expectations. To ensure our customers are fully satisfied, we offer a satisfaction guarantee that includes free and unlimited re-services upon request, should any part of a treatment appear to have been missed or fall short of expectations. We see that this benefit was not utilized during your time with us. As you know, you have a signed agreement with White Knight Pest Control which outlines the agreement terms. Please refer to your agreement which reviews the agreement terms as well as the treatment frequencies. In regards to your billing, your account was set up for full payment after each completed service, not as a monthly payment plan. Customers have a ***** window prior to their initial service appointment to cancel without any obligations. This period allows you to reconsider and make any necessary changes before the service begins. However, once the initial service has been performed, this 3-day cancellation period is no longer applicable. Since your initial service took place on 4/3, the 3-day cancellation window had already passed as your request to cancel was on 4/8. Our terms outline potential charges based on the difference between the initial service charge ($346.50) and the discounted rate ($200) if an agreement is canceled after the initial service and before completing all the services in the agreement. We encourage customers to speak with a Customer Advocate when requesting to cancel so they can review and explain the terms to do so. A Customer Advocate reached out on the same day as the request, 4/8, and successfully closed your account on 4/10. We did not find any indication of delay, and your request appears to have been handled promptly. However, as a professional courtesy to you and the Better Business Bureau, upon acceptance of the following offer, we'll be happy to initiate and honor the same. We will reduce the remaining balance of your discount on the initial from the current $200 to $53.50. Once your remaining balance is paid, your account will be removed from the formal collections process and you will have no future service nor monetary obligation to White Knight Pest Control.
  

  Customer Answer

  Date: 04/15/2025

  Complaint: 23193759
  
  I am rejecting this response because: I have read the response and a lot of the information is inaccurate. The customer advocate never reached out to me on 4/8. I had to call three days in a row and spoke to three different customer advocates who all made it difficult to cancel. The first advocate was decent (****) and said he would put in a good word to have me fully refunded because he understood and agreed with my situation and would text me the results same day which he never did. The next two advocates pretended like I had never called before and just gave me the runaround. Yes, I initially gave a good review because the technician was quick and polite, however, after further thinking about it and finally reading the agreement that I was unable to review the same day because I was working, I realized I was put into a contract which was not Told to me by the sales **************** was too quick I realized, and my service was not completed, example upon looking around the exterior of my house there was still cobwebs all over and I was told doing the inside was a part of the initial service and not a re servicing as you keep mentioning. I already wanted to cancel, so of course I did not make any attempts to have you come back to my home and make me feel more uncomfortable. To add The sales *** ******** spent more time asking me personal questions than explaining the services)  I do not feel I owe any remaining balance and the full discount should be removed from the account that is closed. Again, your sales *** was not transparent or completely honest about your company and how the services and contract work. He led me to believe I could cancel at any time. The most important details should never be hidden in the finest print and a service agreement that is difficult to find in your portal. And now you stated that it was three days to cancel, but only if services were not rendered, the story changes again. I still respectfully request for a full refund of the $346.50, the $200 balance of the discount along with the money I paid to have basically nothing done. Thank you. 
  
  Regards,
  
  ******* ******

  Business Response

  Date: 04/16/2025

  We appreciate the opportunity to address your concerns and provide further clarification. We ask that customers speak with a Customer Advocate so we can verbally explain the policies and also address any fixable concerns. Please be aware that our customer service agents are different than those in our customer advocate department. On 4/8, you spoke with ****, a customer advocate representative, who informed you that he would investigate your concerns and follow up with a resolution. Two days following, on 4/10, you spoke with another representative in our customer advocate department who confirmed the closure of your account per your request when speaking with them. We apologize for any difficulty in reaching our Customer Advocate team. Please note that your account was confirmed closed within two days of your request, and our team acted promptly to complete the process. We apologize for any confusion regarding our free reservices and would like to clarify. These treatments are intended to resolve any persistent pest issues or dissatisfaction with a prior treatment. Customers may request these at any time, and we are always willing to honor our satisfaction guarantee. While we did offer to return and address the concerns at no cost, we respect your decision to decline. Had we been given the chance to do so, we believe we could have resolved your concerns. While we always provide the option to cancel, if the request is made before completing the agreed-upon term, we ask that the discount applied to your initial service be reimbursed if you are unable to honor the one-year agreement. We want to ensure we are being fair and reasonable in addressing your concerns. We believe our offer to lower your discount on the initial from the original $200 to $53.50 is more than fair. It states in the agreement: You, the customer, may cancel this transaction anytime prior to midnight of the third business day after the date of this transaction by giving written notice of cancellation to White Knight. If for any reason, at any time, the service agreement is canceled before its completion, and the initial service has been performed, customer agrees to pay the difference between the full initial service charge and the discounted initial service price. Given that you had a total of one service out of the required five total services, we believe this adjusted amount is a fair resolution. If you do not wish to accept this offer to only owe $53.50 for your discount on your initial, we respect your decision and your current invoice will remain (the $200) as outlined in the agreement. We are happy to resolve your concerns upon acceptance of our offer. 
  

  Customer Answer

  Date: 04/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, I still disagree and you are continuing to give false information and being dishonest but I want to be done with this and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* ******

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had the White Knight Pest Control come out and treat for termites that was plain to see, the area treated with trelona was ****** outside Stations were ****** contract was for 1 year and additional ***** monthly for 1 year guaranteed no termites. Nothing was done for the monthly charges so I cancelled that about 4 months,but it cancelled the whole contract. My problem is that I still have termites visible eating through the wood in the same place that I paid the ****** for. It's not been a year, but they said that they can't do anything until I sign another contract. Either fix the problem or refund my money

  Business Response

  Date: 04/10/2025

  Mr. ********* we're sorry to hear of your frustrations. You have several items within your complaint that are quite easy to address, but first and foremost, you need to understand that your ******* Termite Baiting System is not a White Knight manufactured product; rather, a **** creation which White Knight proudly installs as the ultimate termite prevention system on the market. **** is the largest and most trusted chemical company in the world, and the most recent study by the *********************************************** reported that homes with a ******* system installed, have a 100% cessation of termite activity. This is why the system is guaranteed by White Knight post-installation. You claim "nothing was done for the monthly charges", but that couldn't be further from the truth. The monthly charges, which every ******* install worldwide requires, allows for the rebaiting of the system and also allows White Knight to include our Termi-Shield Warranty, which covers the cost of any potential future termite activity post-installation, at no charge to you. Unfortunately, you canceled the very service that prevents the issue you're currently having, less than 6 months after the system was installed. Your system has been bait-less ever since, as the rebaiting of the system obviously ended once you canceled. ***** is termite swarming season in ***** and no other customer with an active ******* system being maintained by White Knight is having an issue. Needless to say, bait stations that are empty are useless. As a side note, it looks like your system was installed at a promotional cost which certainly should've allowed some financial assistance with your monthly payments; similar systems now cost over $1200 to be installed (yours was installed at the aforementioned $500 promotional cost, which was a home run price-wise). We install hundreds of *************** monthly to this day. As a professional courtesy to you and the BBB, We are happy to send a state-licensed Inspector out to you at no charge. However; if you need a termite treatment, unfortunately, due to your cancellation 6 months ago which ended both the baiting and warranty, you would have to pay for the treatment. Of course, as a former customer, we'd provide discounted pricing in consideration of the same. We would highly recommend once that is completed, that you reinstate your ******* services to prevent this from happening in the future. Texas is consistently in the Top 10 worst states annually for termite infestations due to our climate. Installing *******, especially at the price that you received, was a very smart choice; cancelling it was obviously not. We're here to help, as we always are, as we've been servicing the great state of Texas over 19+ years now. If you accept the offer of the free termite inspection and potential service, we'll immediately schedule an Inspector for you.
  

• Initial Complaint

  Date:04/08/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  UPDATE: It is indeed a scam. They tried to charge me an additional $271 despite me cancelling within 3 days as per the agreement.This seems to be a scam. I had a guy come to my door saying they would do a treatment for $50, with the idea that if I liked there work they could do a bimonthly treatment for $100. All sounded reasonable. However, they did not show up, call, or text within the full 2 hour window they gave. Ten minutes after the window ended, they texted promising to be there in an hour. Eventually a guy did show up. Additionally, someone named Jasmine tried to call me from the the company while the guy was here and texted me. I thought that was a litlle odd, but I tried to call back. No response. I tried to text. No response.Obviously, this was not a company I wanted to deal with regularly, so the next day I tried to call to cancel any future service, at which point the guy who picked up the phone put me on hold for several minutes before telling me that their "customer advocate" was the only one who could cancel and she was busy. Guess who hasn't called me back?After calling again, they charged me an additional $271 despite me cancelling within 3 days as per the agreement. Both the verbal agreement with the *** when I signed up and the written contract clearly state You, the customer, may cancel this transaction anytime prior to midnight of the third business day after the date of this transaction by giving written notice of cancellation to White Knight. I agreed on 04/05/2025 (Saturday) and cancelled in writing on 04/08/2025 (Tuesday, ie: the second business day). Note that they also claim that you must cancel over the phone if you submit a cancellation in writing via email. Another way they are violating their own contract.

  Business Response

  Date: 04/09/2025

  Mr. ****** we are sorry to hear of your frustrations regarding your agreement. As you know, you have a signed agreement with White Knight Pest Control which outlines the agreement terms. Customers have a ***** window prior to their initial service appointment to cancel without any obligations. This period allows you to reconsider and make any necessary changes before the service begins. However, once the initial service has been performed, this 3-day cancellation period is no longer applicable. Since your initial service took place on 4/7, the 3-day cancellation window had already passed. If you ever decide to cancel, per the agreement, we can take a written request or email from the account holder as an official notice. Once received, your account is placed on a pending cancellation status, queueing our customer advocate team to contact you. We encourage customers to speak with a Customer Advocate when requesting to cancel so they can review and explain the terms to do so. Your request to cancel was made on 4/8 and our customer advocate contacted you within the hour. We found no indication of any delay, as your request was handled promptly. Our terms outline potential charges based on the difference between the initial service charge (the $300) and the discounted rate ($251) if an agreement is canceled after the initial service and before completing all the services in the agreement. However, as a professional courtesy to you and the Better Business Bureau, upon acceptance of the following offer, we'll be happy to initiate and honor the same. We will partially refund the balance of your discount on the initial $108.25. You will have no future service nor monetary obligation to White Knight Pest Control. 
  

  Customer Answer

  Date: 04/09/2025

  Complaint: 23178865
  
  Let me dissect how many lies are in this response:
  
  "Customers have a ***** window prior to their initial service appointment to cancel without any obligations... However, once the initial service has been performed, this 3-day cancellation period is no longer applicable."
  
  The contract does not state "prior to their initial service appointment". The contract does not mention the initial service appointment when outlining the ability to cancel within 3 days.
  
  "If you ever decide to cancel, per the agreement, we can take a written request or email from the account holder as an official notice."
  
  That is not true either. I emailed a written request and received the following statement:
  
  "We apologize for any inconvenience. Unfortunately, the communications team is unable to assist with these requests; the Customer Advocacy team is responsible for all cancellations and will be able to finalize the cancellation process. Your account will remain active until we have had the opportunity to speak with you. They are available from 9AM - 6PM CST, Monday through Friday. Please contact them at ************ at your earliest convenience."
  
  "Your request to cancel was made on 4/8 and our customer advocate contacted you within the hour."
  
  No one contacted me, I called back.
  
  "However, as a professional courtesy to you and the Better Business Bureau, upon acceptance of the following offer, we'll be happy to initiate and honor the same. We will partially refund the balance of your discount on the initial $108.25. You will have no future service nor monetary obligation to White Knight Pest Control. "
  
  Hah, no I won't accept $100 back, I'll be disputing the $271.71 in its entirety.
  
  Regards,
  
  ****** *****

  Business Response

  Date: 04/14/2025

  We want to ensure we are being fair and reasonable in addressing your concerns. We believe our offer to lower your discount on the initial from the original $271.71 to $108.25 is more than fair. You would be refunded $163.46. It states in the agreement You, the customer, may cancel this transaction anytime prior to midnight of the third business day after the date of this transaction by giving written notice of cancellation to White Knight. If for any reason, at any time, the service agreement is canceled before its completion, and the initial service has been performed, customer agrees to pay the difference between the full initial service charge and the discounted initial service price. You received a significant discount on your first service, which was only $53.04, as outlined in your agreement. Given that you had a total of one service out of the required seven total services, we believe this adjusted amount is a fair resolution. If you do not wish to accept this offer to only owe $108.25 for your discount on your initial, we respect your decision and your current invoice will remain (the $271.71) as outlined in the agreement. We are happy to resolve your concerns upon acceptance of our offer. 
  

• Initial Complaint

  Date:04/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We initially signed up for service June 2024 from a door salesman name ****. He said it was a bi-monthly service and that we could cancel anytime. After the 3rd treatment, we kept seeing bugs and insects and so we called to cancel service. We were told that we would be charged for the remaining duration of the contract, which was for 1 year. If we didnt pay then we would be sent to collections, so we had no choice but to stick it out. Come January 2025, I noticed we kept on being billed frequently and the company kept on trying to schedule to come out to service our home. Then I started counting the days and they were sending out their service guys to our property every 6 weeks instead of 8 weeks. I had to contact their billing department and they acted as though it was a mistake and assured me that it wont happen again. 2 weeks ago, my husband called in to make a payment and I saw on the bill we were charged $27 for processing fee on top of our bill, so I emailed and ask for an explanation, which I never received one. The only email I received was asking me to call in to discuss our account options. I never responded to their email and suddenly I received another email stating our account is closed and they are sending us to collections unless we repay the total cost of the discount we received on our initial service, which is $300. We have only 1 more service for $130 until we fulfill the obligations of the contract and now they suddenly close our account and making us pay $300 vs $130. We have made 5 payments to this company and we have 1 more payment left and they suddenly cancel our account and making us pay $300 otherwise they will send us to collections!!This company is NO GOOD! Money hungry scammers!!

  Business Response

  Date: 04/08/2025

  Mrs. ******* we are sorry to hear of your frustrations regarding your account with us. We apologize for any inconvenience caused by being scheduled slightly earlier than expected. Our records indicate that you are currently on a bimonthly schedule, and while our scheduling team strives to maintain appointments approximately every 60 days, slight variations may occur depending on availability. In regards to your billing, your account is set up for full payment after each completed service, not as a monthly payment plan. Our records indicate the charges on the account are aligned with each service. We would also like to clarify that a processing fee was applied to your account due to the account being sent to collections after non-payment. This fee is part of the standard procedure when an account is placed in collections. As you know, the agreement was confirmed through both your signature and the audio-recorded "Welcome Call," on 6/29 where you verbally agreed to the terms. It was emailed to you and opened via your personal email at least 44 times. For your convenience, you can always access your customer portal to view a detailed breakdown of your service schedule and agreement, which outlines both our terms and your scheduled services. To date, you have received five services, with two remaining. Your next bi-monthly service is scheduled for April 10th. As previously discussed on 11/13, when you first requested to cancel due to moving, we simply ask that the discount applied to your initial service be reimbursed if you are unable to complete the one-year agreement. After speaking with a member of our billing team today, we confirmed you have two remaining services and that you have chosen to proceed with fulfilling your agreement. While we always provide the option to cancel, if the request is made before completing the agreed-upon term, we ask that the discount applied to your initial service be reimbursed. We are pleased that you have chosen to continue with your services and complete the remaining two services as outlined in your agreement. If you have reconsidered your decision to continue services and you would like to proceed, we respect your decision. Our Customer Advocates are available to assist you and ensure a smooth transition. Our team is here to assist you and ensure the process aligns with the terms of the agreement. We consider this matter resolved. 
  

  Customer Answer

  Date: 04/10/2025

  Complaint: 23174789
  
  I am rejecting this response because:

  First off, if I did open the email ************************************************************************************** my husbands signature and we keep on looking at it. Eitherway, I have enclosed a receipt from YOUR business which indicates we made a payment for December, yet your office says we didnt. Now you say we 2 services left before our contract is over when it should only be 1. Furthermore, we had no choice but to continue your service because we were threaten w collections! What would you be sending us to collections for? If we were end the services, what money would we owe you? In summary, your companys sales tactics and business ethics are unethical.

  
  Regards,
  
  ****** ******

  Business Response

  Date: 04/14/2025

  Mrs. ******* we understand that our previous responses may not have provided the resolution you were hoping for; however, we want to reiterate that the terms outlined are consistent with the agreement you signed and accepted at the start of your services. Were a bit perplexed as our records show that you spoke with both our billing department on April 8th and our customer service team, confirming your intention to continue services. If you have since decided to discontinue services again, wed be happy to assist you with that process. Please note that your account currently remains active with one service remaining, following the completed treatment on April 10th. To clarify any outstanding questions regarding your invoices and service frequency, we encourage you again to please review both your signed agreement and the customer portal. It states in the terms If for any reason, at any time, the service agreement is cancelled before its completion, and the initial service has been performed, customer agrees to pay the difference between the full initial service charge and the discounted initial service price. Upon completion of this agreement treatments will continue at the same frequency until cancelled by the customer with a 30 day written notice. Your account was sent to collections due to non-payment beyond 90 days. We are required to make a certain number of attempts to inform you of the due balance before sending it to a collections agency; our records confirm those attempts. Your account has since been removed from collections as the overdue payment was made. As previously communicated, the December invoice reflected a $0 charge as it covered a complimentary reservice. While we understand this may not be the outcome you were expecting, our goal is to provide transparent and consistent service in line with the agreed terms. If you have reconsidered and would like to proceed with cancellation, we are happy to assist you and respect your decision to do so. 
  
  

• Initial Complaint

  Date:03/31/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They called to inform me that they were going to spray the yard so immediately called them back to cancel since a foot of snow on ground and previous applications werent helping even after I had them back to respray many times. To my surprise a few days later while out of town, they auto rescheduled and can and sprayed without informing me. Called back and cancelled service permanently and wasnt paying for cancelled/unannounced application. Now they have referred me collection agency for a measly $99. Terrible company. See a log of complaints on BBB and Yelp. Something wrong with this company.

  Business Response

  Date: 04/11/2025

  Mr. ********* we are sorry to hear of your frustrations. Please view the schedule outlined in your service agreement. Our products are formulated to be effective year-round. We treat in the winter as pests often retreat to warmer areas, such as inside the walls. This is also a great time to establish a preventive barrier before spring. In cases of extreme weather conditions, we are happy to work with you on rescheduling within the next few weeks. We want to remind you that White Knight offers a satisfaction guarantee of free and unlimited re-services. The interior can be included, it just needs to be requested prior to the appointment. However, as a professional courtesy to you and the Better Business Bureau, upon acceptance of the following offer, we'll be happy to initiate and honor the same. We will reduce your balance from the current amount due for the service from $99.99 to $50, excluding tax. We understand this may not be the outcome you were seeking, but we believe our offer is more than fair. Once your remaining balance is paid, your account will be removed from the formal collections process and you will have no future service nor monetary obligation to White Knight Pest Control.
  

• Initial Complaint

  Date:03/24/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding White Knight ************* due to issues with their service that have led me to request cancellation of my contract without penalty.I entered into a contract with White Knight on January 7, 2025 for pest control services. I have experienced significant problems from Day One, including:Misleading service terms and poor service:1. I have had to pay for an additional service that I did not want and was assured of by the sales *** that he would cancel or reimburse. Can provide proof.2. The quality of service has been poor. Can provide video proof.3. My request for reimbursement and corrective service have been ignored or unacceptable.4. My inquiry to cancel the service was met with a threat to send me to a collection agency. 5. The agreement allows me to cancel without penalty after payment of the full initial service charge. I made that payment.6. The company is refusing to honor this cancellation clause.7. I have paid the cancellation fee under protest to avoid being sent to a collection agency.

  Business Response

  Date: 03/25/2025

  Mrs. ****** we are sorry to hear of your frustrations regarding your agreement and service with us. As outlined in your agreement, our standard procedure includes a follow-up service ***** days after the initial treatment to disrupt the egg cycle. Our agreements explain that the initial is a "flush-out" service, and it is completely normal for there to be an increase in pest activity at first. It's crucial for us to return at this time, as the pests are not affected while inside the eggs by our products. We apologize for any confusion regarding this service. The charge you're seeing corresponds to this follow-up service, which is a one-time occurrence. Future services would align to your Bimonthly schedule. At White Knight, we understand the frustration that comes with dealing with pests. To support our customers, we offer a satisfaction guarantee that includes free and unlimited re-services. These can be requested if you're ever unsatisfied with a technician's performance or continue to have pest issues. As you know, the agreement was confirmed through both your signature and the audio-recorded "Welcome Call on 1/8, where you verbally agreed to the terms with no objections. Our terms outline potential charges based on the difference between the initial service charge (the $399) and the discounted rate ($270) if an agreement is canceled after the initial service and before completing all the services in the agreement. It was emailed to you and opened at least 10 times via your personal email. However, as a professional courtesy to you and the Better Business Bureau, upon acceptance of the following offer, we'll be happy to initiate and honor the same. We will refund the balance of your follow-up service on 2/5 ($129), as was promised by the sales representative and you will then have no future service nor monetary obligation to White Knight Pest Control.
  

  Customer Answer

  Date: 03/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. I still do not agree with the arguement regarding the early termination fee but will accept the resolution to refund $129 for the unsatisfatory service. Upon receipt of the refund, I will consider this matter closed. 
  
  Regards,
  
  ****** *****