Complaints

This profile includes complaints for White Knight Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  White Knight Pest Control

  1900 FM 967 Ste A Buda, TX 78610-3324

• 

  White Knight Pest Control

  9580 Madison Blvd Ste 13 Madison, AL 35758

• 

  White Knight Pest Control

  371 Mill Creek Dr #3 Salado, TX 76571

• 

  White Knight Pest Control

  5420 Schertz Rd San Antonio, TX 78233-6023

• 

  White Knight Pest Control

  14300 Northwest Freeway, Ste. A-14 Houston, TX 77040

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my service with White Knight Pest Control the third week of December of 2024. The reason for cancellation is that White Knight continuously showed up outside of the agreed upon window of 5-7. When they did come I was not home and therefore I did not receive service on the inside of my home. White Knight then offered me a free month of service for the month of January, which I accepted. I spoke to the manager (******) about them not coming during the time window offered and he basically said " I don't know what to tell you." I then made sure that my account was cancelled and hadn't had a debit come out of the account in months, so I assumed it was cancelled. I received a text from White Knight on 05/12/2025 stating that I owed $481.35 which included late fees for the past few months of service. I called and explained that I had cancelled the service back in December. The lady I spoke to said that she would reduce the amount to $234.54. I paid it because they were threatening to report to the credit bureau; but I think it is ridiculous that I should have to pay anything after cancelling my account 5 months ago. I would like to have a refund of the $234.54 that I paid, since I never received service and it is almost as if I was punished for accepting their offer of a free month.

  Business Response

  Date: 05/14/2025

  Mr. ****** we are sorry to hear of your frustrations regarding your billing. As you know, this has been explained by our representatives on 11 separate occasions since 5/12, your account was placed on a monthly payment plan. This can sometimes be offset with the scheduling and charges in the months following the completed service. When an account is closed out, we simply verify that you made the proper amount of monthly payments per service rendered at your home. You were on a quarterly plan and should have three monthly payments per quarterly service. As is standard with any business, payment is required for services that have been completed. While you may be frustrated that payment is due, the obligation remains whether billing occurs monthly or directly after each service. Youve expressed dissatisfaction with several of our representatives, including management, stating that they were rude or unprofessional. It seems the frustration may come not from how the information was delivered, but from not agreeing with what was communicated. We understand their response may not be the outcome you were hoping for. To further aid in assistance, our billing team has recently sent a breakdown of your account's payment and service history. We can confirm that your charges are accurate and consistent with your service agreement. As part of our process, we are required to make a certain number of attempts to inform you of the past-due balance before sending it to a collections agency. Our system confirms that multiple notifications were sent via text and email. While you may not have reviewed them, the records confirm they were delivered. We encourage you to seek guidance through the resources that have been provided to you. We are pleased to see that this has been resolved, as the coupon of $117.99 from 12/19 remained on your account, and your bill reflecting services rendered has now been paid. We consider this matter resolved.
  
  

  Customer Answer

  Date: 05/14/2025

  Complaint: 23324390
  
  I am rejecting this response because:
  Attached is the service agreement no where in this agreement does it mention you folks charge for additional services. It states reservice between quarterly visits is complementary. If you're charging for a quarterly service I paid my bill every single month every year so four quarters in a year I made 12 payments a year I am still confused toward the extra charges coming from. And as far as your sales team is concerned no one told me that there would be any additional charges as long as I paid my monthly bill every month on time they're being no additional cost. Seems like you folks have deceptive billing practices and maybe you should change your billing practices or be a more upfront when people sign up. Did you sayDid you say 38
  Regards,
  
  ***** *****

  Business Response

  Date: 05/23/2025

  Mr. ****** after multiple thorough reviews of your account by our billing department, customer advocates, and customer service team, we can confirm that all charges align precisely with the terms outlined in your signed agreement. You were on a monthly payment plan, which was selected to offer financial flexibility by spreading the cost of services over time rather than requiring full payment immediately after each ****************** You were on a quarterly plan and would have three monthly payments per quarterly service. We would like to reiterate that there are no additional or unauthorized charges on your account. Each invoice directly corresponds to services that were completed at your property. These details, including service dates and associated charges, were provided in the comprehensive document previously shared with you that we can see has been viewed 17 times. Our unlimited, free re-services are specifically designed to prioritize customer satisfaction and address any ongoing pest concerns between regular, full-service treatments. At no point have you been billed for these services, and this is clearly documented in your account history. However, in an effort to assist, our customer advocate team provided you with a $117.99 credit on 12/19. While we remain committed to transparency and customer support, we believe we have exhausted all avenues of explanation and documentation at this point. Please be assured that all current charges are accurate and consistent with the agreement in place. As your balance has successfully been processed and your account closed, you have no future service nor monetary obligation to White Knight Pest Control.
  

  Customer Answer

  Date: 05/23/2025

  Complaint: 23324390
  
  I am rejecting this response because: This is deceptive billing practices. In my previous reaponse I attached what I signed and no where in that contract was billing evplained the way you have explained it here, typically you let customers know how they will be billed before the agreement not after. Also it still makes no sense, if you folks come out quaterly and inbetween visits are complimentary, and I paid my bill every month till Jan.2025 your numbers still do not make sense. Also I did cancel with ****** I have attached the text I sent and a phone call after the text I sent where I was complaining. So I would like a refund for my last payment I made. I do not feel those charges are legitimate charges and you have not shown me in the contract that I signed where the billing indicates how you bill and how the charges work. 
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:05/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 24, 2025 a representative from the company (**** Goth) came by ex-wife's residence, while I was picking up my so, residence asking if I wanted to buy their servic. I told the representative to send me a quote and I's talk to my ex-wife about. I opened the email and sent it over to her. She decided it was too much and the representative said he'd come by the next day to check if she would be interested. On April 25, 2025 the company went to the home without permission or my acknowledgement and conducted a service on the outside of the home (ex-wife observed from the ring camera later in the day). I was advised several days later and then received a bill to my email, I called the company to on May 5, 2025 to dispute. The advised me that I was liable for the charges, but here are the facts:1. I never requested service on the property. My ex-wife reached out to the representative (****) who stated Ya I sent it over to his email or yours I cant remember and I have no idea why they would do a service on your house with no contract signed or no payment. Ill make sure youre not paying anything and the truck wont be back out there I apologize.2. After requesting the "signed" document, I reviewed the agreement that I have never signed and the signature is not mine. The only reason I got a copy is because I requested it. I never received a copy initially because I did not sign up for the service. My signature was fraudulently signed on that document.I want to ensure this company does not try to take advantage of the community through fraudulent means.

  Business Response

  Date: 05/13/2025

  Mr. ******** we apologize for any frustration regarding your agreement and appreciate the opportunity to clarify. As you know, you have a signed agreement with White Knight Pest Control which clearly outlines the agreement terms, including the service schedule. It was emailed to you and opened via your personal email at least 13 times prior to your initial on 5/25, and provided access to view it in the online customer portal. Our terms outline potential charges based on the difference between the initial service charge and the discounted rate if an agreement is canceled after the initial service and before completing all the services in the agreement. As we did not receive any indication that you wished not to move forward with your initial service, your account remained active. Customers have a ***** window prior to their initial service appointment to cancel without any obligations. This period allows you to reconsider and make any necessary changes before the service begins. We received your request to cancel on 5/5 following your initial on 4/25, and your account was promptly closed after speaking with a customer advocate on 5/7. We ask that customers speak with a Customer Advocate to cancel so they can further review and explain the terms to do so. However, as a professional courtesy to you and the Better Business Bureau, upon acceptance of the following offer, we'll be happy to initiate and honor the same. We will zero out the balance of your discount on the initial (the $301). Once your remaining balance is paid, your account will be removed from the formal collections process, and you will have no future service nor monetary obligation to White Knight Pest Control.
  
  

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm disbursing invoice ******* plus the late fee. I was told by a service technician that a technician came out to my house and sprayed around my house now someone is always here and no one came to my house and looking at the invoice the address is ************** but I live at **************. I even went back and reviewed my security camera and no technician was at my house. Look at the invoice and you'll see the address is **************. I still owe for invoice ******* and I'm still welling to pay but not until this situation is closed. Also when I ordered the services I'm under the impression that it was a one time agreement and not a recurring one. Again I'm willing to pay for the February 27 service date but not the April 10th because I didn't order the service nor did I receive it so feel free to call me anytime at ************ and your attention to this matter is appreciated.

  Business Response

  Date: 05/08/2025

  Mr. ******* we apologize for any frustration regarding your service with us. We are very fortunate at White Knight to have the technology of truck cameras recording each service completed by our technicians. After reviewing the footage, we were able to confirm that your home was indeed not serviced on 4/10. We apologize for any inconvenience this may have caused. As a result, we have zeroed out the invoice associated with this service. You will not be charged for this service. Although the late fee is not associated with this service as it is due for your service on 2/27, as a professional courtesy to you and the Better Business Bureau we will be waiving this. As per your agreement, the treatment plan you are on is a ***************** and is scheduled every two months rather than on an as-needed basis. You can always review your agreement to see an outline of when to expect services. We consider this matter resolved.
  
  

  Customer Answer

  Date: 05/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:04/30/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/2024 paid 69.00 11/2024 paid ****** *********** agreement that sent to email, after the fact when i told to their staff to cancel the service. I did not seen the detail of information of the agreement not even explain that Mr. ******* ask me to to sign.

  Business Response

  Date: 05/01/2025

  Mrs. ******* we apologize for any confusion regarding your agreement. Our records confirm that your agreement was signed and viewed prior to your initial service on 10/24. It was also emailed to you and made available through your online customer portal. Our terms outline potential charges based on the difference between the initial service charge and the discounted rate if an agreement is canceled after the initial service and before completing all the services in the agreement. You received a significant discount on your first service, which was only $69, as outlined in your agreement. We want to clarify that your agreement has not been changed at any point. The terms you agreed to at the time of signing remain exactly the same. We take transparency seriously and have multiple steps in place to ensure our customers are well-informed. Our customer advocate team attempted to review your agreement with you during a call on 1/17, but the call was disconnected. Despite our continued efforts to reach you and confirmation that our emails were opened, we did not receive a response from you until this complaint was submitted. As a professional courtesy to you and the Better Business Bureau, upon acceptance of the following offer, we'll be happy to initiate and honor the same. We will reduce the outstanding balance for the discount on your initial (the $421) to ($150). Once your remaining balance is paid, your account will be removed from the formal collections process and you will have no future service nor monetary obligation to White Knight Pest Control.
  

• Initial Complaint

  Date:04/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to cancel my service and not be charged the $248 fee they are trying to charge me for canceling before 18 months of service. When we signed up with White Knight, we reported we were having problems of mice getting into our garage. Almost a year later, the mice went from being in our garage, to getting into our house. When I called White Knight to report this, they dropped a bunch of glue traps on our porch. I called to ask if this was all they could do, they said yes. I called Orkin to come out and remedy the mouse problem and spent thousands of dollars to do so. I requested to cancel their service. I was told that If i canceled I would owe a fee and I had to wait until the end of March to cancel. When I called this month to cancel, I was told I would still have to pay the $248 fee - because it was an 18 month contract. First, that should have been stated when I called the first time. It wasn't. Second, there was something else they could have done besides the glue traps for an additional fee, which they did not tell me. Since I already had to contact someone else due to information given to me by their representatives - I feel that I should not be held responsible for paying them any additional money, since they did not perform the work they were hired to do - which is to get rid of the mice in the garage. Who then moved into my house. Who i paid thousands of dollars to evict. I'm not trying to hold them responsible for those thousands of dollars - i just don't want to pay them any more money for services. I would just like to walk away and not deal with them any longer. I will admit, in speaking with their representatives today I was pretty hostile - since I had called and was told that in order to cancel the service I had to speak to a "customer advocate" who was not available - and they did not contact me back, but sent an ugly email saying they were taking action against maccount. Which I did not appreciate.

  Business Response

  Date: 04/30/2025

  Mrs. ******** we are sorry to hear of your frustrations regarding your service and agreement. As part of your current general Quarterly pest control plan, we can replace sticky and snap traps during each service. If your infestation requires more attention, you may need the add-on of our ************* services. To support our customers, we offer a satisfaction guarantee that includes free and unlimited re-services. These treatments are intended to resolve any persistent pest issues. Customers may request these at any time, and we are always happy to honor our satisfaction guarantee. Unfortunately, we did not receive a request from you to utilize this guarantee nor were we made aware of the need for additional support. As you know, the agreement was confirmed through both your signature and the audio-recorded "Welcome Call," on 5/14 where you verbally agreed to the terms. It was emailed to you and opened via your personal email at least 14 times. For your convenience, you can always access your customer portal to view a detailed breakdown of your service schedule and agreement, which outlines both our terms and your scheduled services. To date, you have received five services, with two remaining. While we did offer a free reservice to address your concerns, that offer was declined. Had we been given the chance to do so, we believe we could have resolved your concerns. While we always provide the option to cancel, if the request is made before completing the agreed-upon term, we ask that the discount applied to your initial service be reimbursed if you are unable to honor the agreement. Alternatively, you are welcome to continue with your remaining services and schedule a reservice promptly to address any rodent issues. As a professional courtesy to you and the Better Business Bureau, upon acceptance of the following offer, we'll be happy to initiate and honor the same. If you wish to cancel your account with us, we will reduce your outstanding balance for the discount on the initial (the $230) to ($115). Once your remaining balance is paid, your account will be removed from the formal collections process and you will have no future service nor monetary obligation to White Knight Pest Control.
  
  

  Customer Answer

  Date: 04/30/2025

  Complaint: 23265231
  
  I am rejecting this response because:
  When I called either late December or January, I did make you aware of the situation. I asked if all you do is supply glue traps because now we had a mouse in the house and I was told yes, that was all you did. No one offered any additional services or a return service to check any thing out or offer any help with what I was dealing with. Which is why I called someone else to take care of it.
  The fact that the people who answer your phone calls arent trained to actually offer those services is not my fault. I asked the question I got the answer that you did not do anything additional with mice that were in the home.
  Whenever I spoke to ****** yesterday, she very sarcastically said that she was sorry that no one told me the services you offered. Well, Im sorry too but I went elsewhere when I was told you couldnt help. 

  I asked the customer advocate in January when I could cancel and he told me I needed to have one more service. Which i did. Apparently that was also mis-information. Which, again, is not my fault that he told me incorrectly. 

  Regards,
  
  ****** *******

  Business Response

  Date: 05/01/2025

  After reviewing the call interaction, we can confirm that the details of your plan were discussed with you. Our team clearly explained the services included in your current plan, as well as the option to add Rodent Shield for enhanced protection. This also was reviewed with you prior to your decision to hire another company, and we were prepared to resolve the issue internally. While we respect your decision to seek service elsewhere, its important to clarify that our support was offered and declined. In any event, we want to ensure we are being fair and reasonable in addressing your concerns. Please refer to your signed agreement, which was also reviewed with you during your welcome call. It clearly outlines the service period and the terms of your plan. You received a significant discount on your first service, which was only $69, as outlined in your agreement. Given that you had five out of the required seven ********* services with us, we believe this adjusted amount is a fair resolution. If the balance remains unpaid, additional fees will be added once the account is transferred to the formal collections process, causing the amount to increase over time. If you do not wish to accept this offer to only owe $115 instead of paying the full discount on your initial (the $230), we respect your decision and your current invoice will remain as outlined in the agreement. We are happy to resolve your concerns upon acceptance of our offer. 
  

  Customer Answer

  Date: 05/01/2025

  Complaint: 23265231
  
  I am rejecting this response because:
  I had already called another company to come in when the "customer advocate" tried to tell me what could be done for an additional cost. That was NOT done prior to my calling another service -which i did after I spoke to the female person who answered the phone and informed her that now we had mice in the house and do you offer more than glue traps and she told me no. When I called to cancel, that's when the "customer advocate" told me that there were other services - but at that time I had already hired someone else. 

  I know you feel that you explained everything adequately - but I don't agree with that at all. Your "customer advocates" don't advocate for your customer. At all. Granted, by the time i've called to cancel so many times, been told I had to speak to a customer advocate, them not being available, then getting an email that says you were trying to reach me, then calling again - it all seems like delay tactics to run around the topic - but not to satisfy your customer. 

  I reached out when I noticed the problem - your representative DID NOT SAY YOU COULD DO ANYTHING EXCEPT SUPPLY GLUE TRAPS. So i called someone else. No other services were offered until I called to cancel. I have had to pay thousands of dollars to another company to rectify the issue. I am not paying you $230. If it's so important to you to keep that balance on there and send it to collections. Then so be it. I was hoping that someone would be reasonable and just waive that fee. That is the only reasonable solution to this issue in my mind. 
  Regards,
  
  ****** *******

• Initial Complaint

  Date:04/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have repeated tried to cancel my subscription to their service. They do not allow you to cancel online, so I have had to call. Most recently, in February, I called and talked to their cancellation department and was assured that my subscription was cancelled. Then, a few weeks ago, I got an email reminding me of my upcoming service appointment that I did not schedule but they scheduled for me without asking. I had to call again to cancel, to which I was sent to voicemail by their cancellation department. I called back to speak to customer service to cancel the upcoming service. Then, I got an email from them a few days ago, stating that they were charging me for the service anyway, and that I had to pay it within 30 days or be subject late fees and even be referred to collections, even though I cancelled the service and it was never done.

  Business Response

  Date: 04/29/2025

  Mr. ******* we are sorry to hear of your frustrations. After reviewing your account, we see that multiple requests have been made in an attempt to close your account in the past three months. Each time a request was made, our team offered the option to remain active so you could take advantage of our satisfaction guarantee, which includes free reservices for active customers. On your 2/3 service, the technician was unable to complete the backyard portion due to the back gate being locked. Our priority was to ensure the service could be fully completed to your satisfaction. As per your request, you accepted the customer advocate's offer to remain active so the free reservice could be scheduled. This may have felt repetitive as the same solution was offered and accepted each time. We always strive to assist our customers and are committed to assisting you in a way that aligns with the terms of the agreement. Additionally, our customer advocates had reviewed with you that your account would remain active unless a request to cancel was made. We never want to assume our customers' intentions regarding cancellations, which is why we have a 30-day written notice policy. It states in the terms that upon completion of the agreement, treatments will continue at the same frequency until canceled by the customer with a ****** written notice. The 30-day policy is in place to accommodate changes in circumstances and provide ample time to make decisions that best suit your needs. According to our records, your final cancellation request was on 4/15 with a scheduled service appointment on 4/16, providing only one days notice. However, as a professional courtesy to you and the Better Business Bureau, upon acceptance of the following offer, we'll be happy to initiate and honor the same. We will reduce your outstanding balance from the current amount due for $99 to $50, excluding tax. Once your remaining balance is paid, you will have no future service nor monetary obligation to White Knight Pest Control.
  

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a guy come to my door and offer pest control services, mainly spraying the ***** and base of my house, he was young and enthusiastic so I decided to give it a go. The salesman pointed out several abandoned wasps nests that hung from my ***** and promised those as well would be taken care of. I signed the agreement without looking too much into it which was my first mistake. The tech came out shortly after and "completed" his job. I went out and checked and saw that there were still wasps nests in my *****. I then texted the sales *** that had come earlier to confirm that the wasps nests were part of the service, which they were. I then told him to cancel my service since they obviously don't know how to do their job. I believe this is part of their scheme. Quickly lock you into a several month contract for what seems a fair price and then once they come out and half a** the job, you cancel and then they charge you "what would have been the cost" since YOU canceled. So after I asked him to cancel my service I did not get a response back. Life went back to being busy again and I forgot. Then I get a text a month later saying a tech was coming out to spray again. I texted back that I'm canceling my service, no response so I called and canceled. That's when I was informed that the bill which was 40 bucks a month jumped to 375 for the early cancelation. I told them I am going to dispute the charges since the "services" they rendered were done incorrectly. I took photos of the wasps nest after the tech came out with time stamps to show they were still there and screen shot all of the conversations I had with the sales ***. I then contacted their customer service ***s as they advertised I need to do and was put into contact with one of manager. The manager then advised I needed to send her an email with all my supporting documents and they would review it. I've sent it twice and have not gotten a response. I am still however getting calls from collections for this.

  Business Response

  Date: 04/29/2025

  Mr. ******* we are sorry to hear of your frustrations regarding your account with us and appreciate the opportunity to address them. However, we are a bit confused about the nature of the reported service issues, as these had not been communicated to us until your request to cancel after having received your initial and follow-up treatment. There were no indications of dissatisfaction or unresolved pest activity after either service. Additionally, you were also in receipt of service notifications which we send to all customers, with no objections to them prior to the services taking place. If there had been an issue, we would have provided a free re-service under our satisfaction guarantee. After reviewing your account, we see you have not taken advantage of this benefit. If these issues had been communicated to us when the service occurred, we believe we would have been able to resolve your issue. We understand it appears you may have tried to reach out to a sales representative to cancel; however, our sales team does not handle account closures. As outlined in the agreement, all cancellation requests must be submitted in writing by the account holder. Once received, we place the account in a pending cancellation status and a Customer Advocate contacts the customer to review and finalize the process. Your cancellation request was submitted to our office on 8/21, following the completion of your services on 7/3 and 8/14. We ask that customers speak with a Customer Advocate to cancel so they can further review and explain the terms to do so. They had made several attempts to contact you via phone, text, and email but did not receive a response. As you know, you have a signed agreement with White Knight Pest Control which outlines the agreement terms. It was emailed to you and provided access to view it in the online customer portal. Our terms outline potential charges based on the difference between the initial service charge and the discounted rate if an agreement is canceled after the initial service and before completing all the services in the agreement. As a professional courtesy to you and the Better Business Bureau, upon acceptance of the following offer, we'll be happy to initiate and honor the same. We will reduce the outstanding balance for the discount on your initial (the $330) to ($150). Once your remaining balance is paid, your account will be removed from the formal collections process and you will have no future service nor monetary obligation to White Knight Pest Control.
  
  

• Initial Complaint

  Date:04/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just recently moved from ******** to ************* subdivision. My second day in my house Mr ******* ***** came to my house to sell his product from White Knight Pest Control ************* with fear I did not expect to hear. I asked him how much the service is, and he told me $48.00 for the service, so, quickly signed up for his service. He said he will be coming every 3 months, and I requested for every 4 months because my family was hard on cash, thinking that I will be paying $48 each time he showed up. Since December when I signed up, the company only came to my house January 9th, 2025, apart from December 2024 when I signed up. I noticed on my credit that they were charging every month which I could not understand, so I emailed them but no concrete reason for charging my credit card that I didn't authorize them to charge. They continue charging my card and they never show up in my house. I called them to stop charging my credit card, when they explained that whether they come or not my credit card will be charged every month. I requested to cancel my service but to my surprise I was charged another $215 apart from $144 charged without any service.Can you please help me from White Knight Pest control service with their outrageous and fraudulent charges which my family cannot afford.

  Business Response

  Date: 04/17/2025

  Mr. **** we are sorry to hear of your frustrations regarding your account with us. As you know, you have a signed agreement with White Knight Pest Control which outlines the agreement terms, including the service schedule. It was emailed to you and provided access to view it in the online customer portal. Our terms outline potential charges based on the difference between the initial service charge and the discounted rate if an agreement is canceled after the initial service and before completing all the services in the agreement. Your account is set up for monthly payments instead of full payment after each completed service as outlined in your agreement. To clarify any outstanding questions regarding your invoices and service frequency, we encourage you again to please review both your signed agreement and the customer portal. You were on a quarterly plan and should have three monthly payments per quarterly service. As outlined in your agreement, our standard procedure includes a follow-up service ***** days after the initial treatment to disrupt the egg cycle. Our agreements explain that the initial is a "flush-out" service, and is crucial for us to return at this time, as the pests are not affected while inside the eggs by our products. We apologize for any confusion regarding this service. Future services would align with your Quarterly schedule. After having only two services with us, your request to cancel was made. However, as a professional courtesy to you and the Better Business Bureau, upon acceptance of the following offer, we'll be happy to initiate and honor the same. We will reduce the remaining balance of your discount on the initial from the current $215 to $52.87. Once your remaining balance is paid, your account will be removed from the formal collections process and you will have no future service nor monetary obligation to White Knight Pest Control.
  
  

• Initial Complaint

  Date:04/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This pest control provider trespasses and is a relentless nuisance in a gated community where soliciting is not permitted. This happens monthly and the sales people knock repeatedly, driver their hoverboards on the yards, damaging plants, and knock repeatedly even after nobody answers. When told they are not to be trespassing because they are on private property in a gated community, they refuse to leave and continue soliciting. I have called the company multiple times and been assured that they will remove our community from their solicitation route, but they come back month after month. They have also lied on numerous occasions about other pest control companies. These people are a nuisance!

  Business Response

  Date: 04/17/2025

  We are sorry to inform you that you must have White Knight confused with another company. We do not have any employees, nor have we, even remotely close to your area. We've been in business for over 18 years now. We're not sure who you are referencing nor which company you are calling.
  
  

  Customer Answer

  Date: 04/17/2025

  Complaint: 23210661
  
  I am rejecting this response because it's categorically false. 

  
  Please see attached photo of your employee wearing your logo soliciting at my home. If this is not you, you have bigger problems because someone is representing White Knight and soliciting repeatedly and aggressively in my community.

  
  Regards,
  
  ********* ******

  Business Response

  Date: 04/23/2025

  We respectfully disagree with your characterization. Nothing in our response is "categorically false" and while you are entitled to reject it, doing so does not alter the facts. White Knight Pest Control does not employ individuals to solicit in your neighborhood, nor have we done so in the past. Upon closer inspection of the image you provided, you will see other entities on the apparel. We encourage you to direct your concerns to the appropriate organization reflected in the image.

  Customer Answer

  Date: 04/23/2025

  Complaint: 23210661
  
  I am rejecting this response because your sales people solicit with YOUR website on MY property. Denying it repeatedly doesn't make it less true. We are at an impasse. You refuse to accept that you are repeatedly soliciting and trespassing on my property. You can continue to dent, but it is still a fact. Please review your sales teams in ********** and refrain from sending your vultures to my home. 
  
  Regards,
  
  ********* ******

• Initial Complaint

  Date:04/14/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company has never completed the business license for ***********, ******* you can't do business here without it and provide insurance on file. They are billing us for $301.00 when the contract can't be completed until they have satisfied the city with a business license and insurance to be put on file.

  Business Response

  Date: 04/17/2025

  Ms. ******* as a company who has serviced over ******* satisfied customers over ************************************************************************************************* every state that we service, including the great state of *******. Our ********************************* business license number is #******* and easily found by simple means. Shame on you for taking to the internet and the BBB after the many positive interactions with us as the account notates. It was only after you self-admittedly heard a "rumor about White Knight" that you took these actions. We proudly service and will continue to service the people of ******* with the most comprehensive pest control services in the industry. In any event, as a professional courtesy to Ms. ****** and the BBB, upon acceptance of the offer, we are happy to zero out the discount on the initial service invoice that is currently outstanding on the account, which will keep the account from a formal collection process. There are no monies owed to you, as you have received 5 full-service pest control treatments to date. People who no longer want services can stop service at any time without a cancelation fee, which is an industry-leading policy. None of this was necessary. Feel free to accept the current offer, remove your negative reviews based on hearsay, and we will be happy to close the account with no future monetary nor service obligations to White Knight. There will be no further communication regarding this matter.
  

  Customer Answer

  Date: 04/17/2025

  Complaint: 23204356
  
  I am rejecting this response because:
  
  Regards,
  
  ******* ******

  Business Response

  Date: 04/21/2025

  We can confirm that documentation of our state licensing has been forwarded and is accepted throughout the great state of *******. As this matter has been addressed appropriately, no further correspondence will be provided on this issue.
  

  Customer Answer

  Date: 04/22/2025

  Complaint: 23204356
  
  I am rejecting this response because:
  The have privilege license for the state of Alabama but no county or city license that's required to operate within them. No insurance on file or business license anywhere in *******. The city *********** where we live has requested the company to complete the business license or not do services till the fines and fees are paid.
  Regards,
  
  ******* ******