Complaints

This profile includes complaints for TicketSales.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

TicketSales.com has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  TicketSales.com

  3824 Cedar Springs Rd # 801-4866 Dallas, TX 75219-4136

• 

  TicketSales.com

  301 Arizona Ave Suite 210 Santa Monica, CA 90401

• 

  TicketSales.com

  128 Sunset Blvd #1332 New Castle, DE 19720

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/16/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to the new jersey performing arts center web site to buy tickets for **** *** it directed me to ticketsales.com the seats i selected were $100 each for two total charge to my card was $667.24 I called amx they said it was a scam but they couldnt do anything because I gave them my card number the seats was row f for may 3th 2025 at 7:00 pm ****** nj ticketsales said it showed the price at the end but it didnt I was scamed order# ******** they switched the price at the end of checkout.

  Business Response

  Date: 04/25/2025

  Thank you for reaching out to us. At TicketSales.com, we value our customers and would like to take the time to address our customers concerns. We have contacted our customer and provided a courtesy resolution in the interest of customer service. As an amicable resolution has been provided we consider this matter resolved. If our customer has any additional concerns relating to their order, we welcome them to contact our customer service department. 
  
  Regards, 
  TicketSales.com 

• Initial Complaint

  Date:04/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to buy tickets at a local music venue. I thought i was on the official site -- there was no clear indication that this was a ticket reseller. Then when I received the receipt, the wording was odd (that they were working to purchase the tickets). I went back online and found the official venue site and found that the tickets were one third the cost and had high availabililty, while ticketsales.com had said there was limited availability. And it isn't possible to reach anyone at the business to dispute the charge. And they say all sales are final with no returns. This is a total rip off. They should not be allowed to position themselves as a legitimate seller of tickets.

  Business Response

  Date: 04/24/2025

  Thank you for reaching out to us. At Ticketsales.com, we value our customers and would like to take the time to address our customers concerns. It should be noted that Ticketsales.com is an online resale marketplace, which means we do not own or generate ticketsinstead, we merely facilitate transactions between ticket buyers and ticket sellers, and include disclosures that tickets may be above face value throughout our website.   
  
  We have been in contact with our customer and has extended a one-time courtesy resolution in the interest of customer service. We are pleased to have reached an amicable resolution and, at this time, consider this matter resolved. If our customer has any additional concerns pertaining to their order, we encourage them to contact our customer service department. 
  
  Regards, 
  Ticketsales.com

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Thought I was ordering tickets from the casino the band was playing at and then got linked to this scam of a sitepaid at least triple what I should have, havent received my tickets. How can you sell tickets that havent even gone on sale yet? This is ticket gouging and should be illegal. After I made the purchase I realized what happened, called within 5 minutes and was told that the purchase was not able to be canceled as the seller already accepted the purchase which is a complete lie. The seller didnt even have the tickets themselves. Complete crap!

  Business Response

  Date: 04/22/2025

  Thank you for reaching out to us. It should be noted that our customer filed a dispute with their financial institution, and it remains active. If the dispute is resolved in their favor, they will be refunded by their financial institution. However, if it is determined that the dispute will be resolved in our favor, we would be glad to offer a resolution to our customer. As it stands, we consider this matter closed. If our customer has questions regarding their dispute and its outcome, we recommend they contact the institution with which it was filed. 
    
  Regards, 
  TicketSales.com 

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 8, 2025 I went online to by tickets to Pensacola Children's Chorus show at local ********************** and was somehow redirected to a predatory ticket sales site (Ticketsales.com), 2 tickets were suppose to be $80.00 but I was charged $222.92; when I called I was told there were over $140.00 in fees, which I did not agree too. I was told there was no cancelling no refund and there was nothing they would do about it. The site represented themselves as the correct site for the ******* theater but were not; they did not disclose the amount of the fees or final total until after purchase. This business is predatory and misleading. After the fact I found many complaints about this site doing the same thing to many people. I have not accepted the tickets or any electronic transfer and want the credit charge removed.

  Customer Answer

  Date: 04/16/2025

  The company has agreed to and completed a refund the amount charged as such complaint ID ******** is deemed resolved.

  I truly believe the only reason the company reversed their decision was only after BBB sent formal complaint on my behalf and I cited the law: In *******, resale ticket fees are capped at $1 above the original ticket price for specific situations, according to Florida law, ******. This cap applies to passage or accommodations on common carriers, multi-day or multi-event tickets to entertainment complexes, and tickets originally issued by charitable organizations. However, online resale platforms may be subject to different rules if they don't meet certain disclosure requirements. -They did not disclose the amount of transfer fees, charged double for the tickets that are for a children's chorus fundraising event which in essence is charity.

  
  

  Business Response

  Date: 04/18/2025

  Thank you for reaching out to us. At Ticketsales.com, we value our customers and would like to take the time to address our customers concerns. It should be noted that Ticketsales.com is an online resale marketplace, which means we do not own or generate ticketsinstead, we merely facilitate transactions between ticket buyers and ticket sellers, and include disclosures that tickets may be above face value throughout our website.   
  
  We have been in contact with our customer and has extended a one-time courtesy resolution in the interest of customer service. We are pleased to have reached an amicable resolution and, at this time, consider this matter resolved. If our customer has any additional concerns pertaining to their order, we encourage them to contact our customer service department. 
  
  Regards, 
  Ticketsales.com

  Customer Answer

  Date: 04/19/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:04/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 04/11/2025 I ordered 5 tickets to a a performance at *************** in *******, **. Ticket price was $98, which I thought was high but I didn't realize I had been routed to a third party vendor -ticketsales.com After I gave my purchased the five tickets I was notified I had been charged $666.70. I called ticketsales.com and was advised it was a final purchase and told I have no recourse. I asked for a breakdown of the $666.70 and they sent me an email showing $169.75 service fee and $6.96 delivery fee. When I did some research I learned my tickets are actually $34 tickets (fee included). Total price should approximately $170. I want my money back!

  Customer Answer

  Date: 04/16/2025

  GREAT NEWS!! The company sent me an email Saturday, I spoke with them yesterday and they say they are giving e a full refund.  They also sent me an email confirming this.  The refund has not yet shown up yet, but they tell me in could take 3 to 5 days. You can be sure I will be watching closely.  
    
  I can only guess that your inquiry is what prompted them to initiate a refund.  
  On Friday I spoke with four different employees there who all said they had a NO refund policy. Can't thank you enough for acting so quickly.  
  

  
  

• Initial Complaint

  Date:04/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to order 1 single ticket to a comedy show. I was redirected to this website by the comedy clubs page. The website prompted me to choose how many tickets i wanted and I clicked "1". It showed me the price for 1 general admission ticket with a "buy" button next to it. I clicked the button and I proceeded through the checkout process and when it was finished, i was charged for 4 tickets. When i contacted the websites "customer service" they basically told me it was my fault and there was nothing they could do about it. They suggested i resell the tickets online. I would avoid this website at all costs when purchasing tickets. 3rd party ticket sellers are the worst and shouldn't be a thing.

  Business Response

  Date: 04/17/2025

  Thank you for reaching out to us. At TicketSales.com, we value our customers and would like to take the time to address our customers concerns. We would like to provide our customer with a positive resolution; however, we have been unable to contact the customer directly. As such, we request that they contact our customer service team if they would still like a resolution for their concern.   
  
  Regards,
  TicketSales.com 

• Initial Complaint

  Date:04/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 13 2025 I went to purchase tickets to a concert. I never heard of ticket resale companies before. This company website never told me the fees would be almost as much as the ticket itself. Their website is misleading and never revealed the total cost until the credit card information was entered.

  Business Response

  Date: 04/18/2025

  Thank you for reaching out to us. At TicketSales.com, we value our customers and would like to take the time to address our customers concerns. It should be noted that TicketSales.com is an online resale marketplace, which means we do not own or generate ticketsinstead, we merely facilitate transactions between ticket buyers and ticket sellers. Directly on our website it states, TicketSales.com is a trusted secondary marketplace. Prices set by sellers may be above or below face value.  
   
  On 3/12/2025 our customer selected a ticket listing for ***** ********* which was listed at $1098.00 per ticket. During our checkout process the detailed order summary displayed on screen informed the customer of their event details, price per ticket, and applicable fees. This information was fully disclosed after the customer entered their email address and selected a ticket delivery method, but before they were asked to enter any payment information. At the bottom of this page and above the "Place Order" button it was stated, "By clicking, Place Order, you agree to the Terms of Use including refund terms and Privacy Policy. You also acknowledge that this site is a resale marketplace and that your credit card will be charged $2964.20, which includes ticket, service, and delivery fees. All prices are listed in US Dollars. All sales are final." Finally the customer clicked the "Place Order" button to complete their purchase.   
  
  We assert that all order details and relevant terms were sufficiently displayed and agreed to when our customer placed their order. It should be noted that in addition to this claim the customer filed a dispute with their financial institution regarding their order. We have addressed this, and the dispute was ultimately ruled in our favor. If our customer has any further questions regarding this dispute, we encourage them to reach out to the financial institution with which it was filed. As a courtesy, in the interest of customer service, we have provided our customer a refund of the service charge applied to their order. As it stands we consider this matter closed. 
  
  Regards,
  TicketSales.com
  

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/7/25 at 1230 pm I was considering purchasing a ticket from what I thought was the venue but remembered the price being less than the $53 dollars listed so I walked away from the purchasing process with 9m53s remaining the timer count down. When I was able to return to the process Ticketsales had charged my credit card $82.53 without my permission/confirmation when the time countdown completed. I called the company number to request they refund CC for the unapproved charge at 1247pm & I was unable to speak directly with a support person. At this time only a ticket purchase confirmation email had been sent. I then called my ********** to inform them of the fraudulent charges by Ticketsales.com at 103 pm. I called Ticketsales.com back at 122pm was finally able to be told by customer service representative ******* that because I had imputed my information I intended to purchase the ticket which is confirmation and refused to refund me for the ticket. She then also said that the tickets has already been sent to the email which is additional confirmation of my attempt to purchase. An email was sent at 114pm after my initial attempt to stop this unauthorized purchase. I just found this email which doesn't contain a ticket bit a **************** button. I refuse to push due to it being an unauthorized purchase and a complete scam. Ticketsales.com is completely fraudulent! Do not use ticketsales.com!! This ***************** needs to be shut down!

  Business Response

  Date: 04/16/2025

  Thank you for reaching out to us. At TicketSales.com, we value our customers and would like to take the time to address our customers concerns. In this case we have contacted our customer and provided a courtesy resolution in the interest of customer service. It should be noted that despite being fully refunded the customer has also opened a dispute with their financial institution regarding their order. If the customer has any questions regarding their dispute we recommend they contact their financial intuition. As it stands we consider this matter resolved. 
   
  Regards, 
  TicketSales.com 

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased tickets ahead of a sale date. Thought they were the actual venue, and paid an incredible amount of money for two tickets. I immediately realized they were a resale and contacted them, but they wouldnt refund the money. Its been a month since I purchased, and still dont have tickets. Other resale sites are selling tickets for a fraction of what I paid. Im afraid Im out a lot of money and have no tickets to show for it.

  Business Response

  Date: 04/17/2025

  Thank you for reaching out to us. At TicketSales.com, we value our customers and would like to take the time to address our customers concerns. We have contacted our customer and provided a courtesy resolution in the interest of customer service. As an amicable resolution has been provided we consider this matter resolved. If our customer has any additional concerns relating to their order, we welcome them to contact our customer service department. 
   
  Regards, 
  TicketSales.com 

• Initial Complaint

  Date:04/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to purchase tickets for an upcoming performance at a local venue. I went online to what I thought was the venue website, found the performance, and selected purchase tickets. It turns out that Ticketsales.com had hijacked my intended purchase and directed me to their web page for the event. I found tickets for the vent (2 * $29 = $58) and selected purchase tickets (with the understanding that an additional handling charge would be added). At NO time was I presented with any information regarding the final cost until after the transaction had been completed. The final cost was $196!!.I have communicated with Ticketsales.com via two avenues.- Online chat in which they kept repeating that they were a reseller marketplace and had no control over the final cost. They had no response regarding not informing me of the final cost until after purchasing the tickets.- Email in which there first response was to ask for additional information that I provided. A subsequent follow-up email elicited a response that had nothing to do with the issue and could have been generated by an AI chat bot.Presently, Ticketsales.com has been totally non-responsive to my complaint.I have visited the venue for the performance to discuss this and they are well aware of the scam that *************** is perpetrating on their customers but are powerless to do anything about it.

  Business Response

  Date: 04/17/2025

  Thank you for reaching out to us. Please note that our customer's event took place on 3/14/25 and in the interest of customer service we have issued a refund of their fees to resolve this matter.  At this time, we consider this matter resolved. If our customer has further questions regarding their order, we encourage them to contact our customer service team for assistance.  
  
  
   
  Regards,  
  TicketSales.com