Financing
American First Finance, LLCThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Financing.
Reviews
This profile includes reviews for American First Finance, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 650 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromDana D
Date: 10/17/2022
1 starDana D
Date: 10/17/2022
I'm a single mom with 3 kids. I work a full time job and two part time jobs to survive. And most of the time I still fall short. I purchased a little over $1500 in furniture. I went to look at my balance and it's nearly $4000.00. They said I signed a contract stating that if it wasn't paid off by a certain date the price would go up. That is not what I was told by the furniture store. They said I would have a monthly payment BUT if i paid it off sooner I would obviously save a lot of money. He didn't mention a due date that is had to be paid by OR ********* First Finance will jack the price up $2500. I'm barely surviving financially in a state that is over priced and overrated but I have no choice but to live here for the time being. I don't live beyond my means. I carefully picked out what I could afford. I have no idea how I am going to pay $4000 for $1500 worth of furniture. I can't get a 4th job!American First Finance, LLC
Date: 10/19/2022
Thanks for being a valued customer, **** *********** We would appreciate the opportunity to address this matter as your satisfaction is very important to us. Please contact AFF Customer Service at XXX-XXX-XXXX and ask for a supervisor. We will assist you with your concern and any questions that you may have. We hope to hear from you soon.Review fromAshley C
Date: 10/17/2022
1 starAshley C
Date: 10/17/2022
BEWARE!!! What this company is doing to customers is downright criminal. Do yourself a favor and avoid American First Finance at all costs!American First Finance, LLC
Date: 10/19/2022
Thanks for being a valued customer, ****** ******** We would appreciate the opportunity to address this matter as your satisfaction is very important to us. Please contact AFF Customer Service at XXX-XXX-XXXX and ask for a supervisor. We will assist you with your concern and any questions that you may have. We hope to hear from you soon.Review fromSantos B
Date: 10/17/2022
1 starSantos B
Date: 10/17/2022
This company is full of **** !!! They say if you pay in 90 days after you get the loan , will be no extra charge,, but surprise Of course they lie I pay the money way before the ******************************** extra money .. And when I called to pay it off way before the 90 days they charge me for the early buy But they never tell me about that when I get a loan . You guys should get your facts straight with people because this is a fraud believe me or not. This is just a Deceptive business For not telling people about the hiden fees when i Clearly ask about if will be extra fees and they say no . F liesAmerican First Finance, LLC
Date: 10/19/2022
Hi ****** **** we set a high standard for ourselves to serve our customers, and we're sorry to hear this was not met in your interaction with our business. We would like the opportunity to talk with you and investigate your feedback further. Please call us at X-XXX-XXX-XXXX and ask for a supervisor. We would like to discuss this matter with you in more detail.Review fromJenny S
Date: 10/17/2022
1 starJenny S
Date: 10/17/2022
This company is horrible they lie they steal your money they make you pay more than 101 Dijk as same as cash this is the worst company I put a $200 additional down payment on my merchandise and they try to tell me that it's a security deposit when I have the paperwork to prove it's a credit towards my purchase all I can say is do not do business with them run run runAmerican First Finance, LLC
Date: 10/18/2022
Thanks for being a valued customer, ***** ********* We would appreciate the opportunity to address this matter as your satisfaction is very important to us. Please contact AFF Customer Service at XXX-XXX-XXXX and ask for a supervisor. We will assist you with your concern and any questions that you may have. We hope to hear from you soon.Jenny S
Date: 10/21/2022
I have reached out multiple times to speak with a supervisor and every time I do I get hung up on and I am told that the $200 additional payment I made was a security deposit when I know that is not true that was an extra payment I have the proof that it's a credit towards my purchaseReview fromCynthia M
Date: 10/16/2022
1 starCynthia M
Date: 10/16/2022
I purchased a Kenmore refrigerator on *****.con in January . In July I realized the fridge stopped working and I contacted ***** and the technician was booked until August so I waited. Once the tech guy arrived he orders some parts in order to fix the fridge. The parts never arrived. I contacted ***** and after 45 days they granted a replacement fridge. However the same model wasnt available and I paid the difference on a different fridge its now October and I havent received my replacement fridge. They tried twice to deliver the fridge and they send a damaged fridge hoping that wont notice. This issue has been happening since July !!! Its now October 15th and I still have the non working Kenmore. I honestly just want my money back and ***** refuses to give me money back. I need help . I feel scammed!American First Finance, LLC
Date: 10/21/2022
We are sorry you had an issue with your purchase but we are unable to locate your purchase. Your comment indicated you purchased on ******com so this would need to be addressed by them. We are not affiliated with ******Review fromGrafton G
Date: 10/16/2022
1 starGrafton G
Date: 10/16/2022
Loan sharks - expect to pay 4x the amount when it's all said and done if you don't make the full purchase price payment within 90 days. Terrible customer service, wouldn't allow me to speak to a supervisor and pretty much told me to kick rocks when it came to settling the balance. 0/10 do no recommend doing business with themAmerican First Finance, LLC
Date: 10/18/2022
Hi ******* ******* we set a high standard for ourselves to serve our customers, and we're sorry to hear this was not met in your interaction with our business. We would like the opportunity to talk with you and investigate your feedback further. Please call us at X-XXX-XXX-XXXX and ask for a supervisor. We would like to discuss this matter with you in more detail.Review fromdiane s
Date: 10/14/2022
1 stardiane s
Date: 10/14/2022
Ripped off and will charge almost twice in amount you ask for a loan. I borrowed $2,000.00 then the finance charged is $3640.00. For 2 yrs loan. I have never experience with this loan and will never use them again. I have warned all mfriend and family not to use them. Biggest ripped off. You can pay off with 101 days. Where is the money coming from. Duh!!!!American First Finance, LLC
Date: 10/17/2022
Hi ***** ******** thanks for your review. We would like to hear more about your experience so that we can use your valuable feedback to deliver a better customer experience. Please reach out to us at X-XXX-XXX-XXXX with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business!Review fromCecelia M
Date: 10/07/2022
5 starsCecelia M
Date: 10/07/2022
These guys are great! I dealt with other loans in the past that gave me the runaround but not ******* First Finance! It was easy to get approved, they are transparent about what fees you owe and when your buyout date is. If you have any questions, there customer service is helpful and can help you switch your payment dates if you change employment. I got my debt paid off before the buyout and they come through for me during an emergency when our car rotors were completely shaved down and we didn't have the money to fix it. I love how handy and professional American First Finance is! I would definitely go to them if I needed help to pay something off again!American First Finance, LLC
Date: 10/10/2022
Thanks for the great rating, ******* ******* At American First Finance, we strive to provide our customers 5-Star treatment that puts them first! We are truly happy to hear that you are satisfied with our company. Please keep us in mind for your future needs.Review fromDanielle D
Date: 10/07/2022
1 starDanielle D
Date: 10/07/2022
They lied and said they have called me numerous times and I got a check from them that I overpaid on one of my accounts. Ends up saying now I still owe on a account from a year ago. ******** told me I owe nothing that my accounts were paid in full, and no correspondence with them at all except Oct 5th of an amount owing. But said they had called me which isn't true I called them. No voicemail, no email except from the one Oct about going to collections. So I'm contacting the Attorney GeneralAmerican First Finance, LLC
Date: 10/07/2022
Hi ******** *********, we set a high standard for ourselves to serve our customers, and we're sorry to hear this was not met in your interaction with our business. We would like the opportunity to talk with you and investigate your feedback further. Please call us at ************ and ask for a supervisor. We would like to discuss this matter with you in more detail.Review fromPia H
Date: 10/06/2022
1 starPia H
Date: 10/06/2022
I had done business with American ********* years ago and bought a stove from them I paid it off ahead of time, so I really didn't know how bad going through this company was. It's very bad company to do business with they are robbing you without a gun which is the worst way. I took out a loan for $3200.00 because I really needed it and I didn't understand all of the rules and regulations when it came to paying interest per day so if I pay this loan out, they will charge me over ****** and that is not going to happen. That is something like predatory lending I am reporting this to the government and a lawyer. They want you to pay biweekly which it can't be done because I can't afford it. I feel like they should not even be in business. They are taken advantage of hard-working people while the *** is living a rich life. He has to answer one day to the Most High God one day. Where is his integrity???American First Finance, LLC
Date: 10/12/2022
Hi *** *******, we set a high standard for ourselves to serve our customers, and we're sorry to hear this was not met in your interaction with our business. We would like the opportunity to talk with you and investigate your feedback further. Please call us at ************** and ask for a supervisor. We would like to discuss this matter with you in more detail.
American First Finance, LLC is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.