Reviews

This profile includes reviews for American First Finance, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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American First Finance, LLC has 4 locations, listed below.

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  American First Finance, LLC

  PO Box 565848 Dallas, TX 75356-5848

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  American First Finance

  10466 Redwood Ave Fontana, CA 92337

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  American First Finance, LLC

  3100 Olympus Blvd Ste. 300 Coppell, TX 75019

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  American First Finance, Inc.

  3515 N Ridge Rd # 200 Wichita, KS 67205

Review Details

• Review fromAlejandra V

  Date: 05/03/2024

  1 star

  Alejandra V

  Date: 05/03/2024

  The management is horrible and unfair and they are unprofessional extremely incompetent and corrupt

  American First Finance, LLC

  Date: 05/14/2024

  Thank you for your review, ***************************************. Were sorry to hear you had a negative experience, and we really appreciate you bringing this issue to our attention. Please call us at ************** and ask for a supervisor. We would like to discuss this matter with you in more detail.   

• Review fromchan g

  Date: 04/29/2024

  1 star

  chan g

  Date: 04/29/2024

  I kept making payments and my balance was still the same amount ask if I can payoff my account the amount was the same as the purchase price. How and who allow this kind of behavior to consumers. Total scam absolutely unacceptable! Something needs to be done now!!!!

  American First Finance, LLC

  Date: 05/14/2024

  Thanks for being a valued customer, **** ga. We would appreciate the opportunity to address this matter as your satisfaction is very important to us. Please contact AFF **************** at ************ and ask for a supervisor. We will assist you with your concern and any questions that you may have. We hope to hear from you soon.

• Review fromToya A

  Date: 04/26/2024

  1 star

  Toya A

  Date: 04/26/2024

  This company practices predatory lending. I was not aware that my information would be involved with this company I would not have agreed to do business with them! Please be careful they will destroy your credit and harass you!

  American First Finance, LLC

  Date: 05/15/2024

  Thanks for being a valued customer, Toya Ar. We would appreciate the opportunity to address this matter as your satisfaction is very important to us. Please contact AFF **************** at ************ and ask for a supervisor. We will assist you with your concern and any questions that you may have. We hope to hear from you soon.

• Review fromShann L

  Date: 04/22/2024

  1 star
  I bought a couch in April 3 2023.The couch is losing the stuffing in the seats and arm rest ,When you sit on it you fill boards in the back and we're the arm rest is ,I called Goodlettsville tn store we're I bought it because they denied my claim and the lady told me that it was because it was out of the the manufacturer warranty which is out of the manufacturing warranty by 17 days I've been fighting with these people since Friday so I bought an extended warranty for 5 years so I felt it under extended warranty they tell me that they do not cover it it only covers if if the frame or something wrong with the frame so I'm just stuck with a $600 couch that I paid for the cushions are messed up I sit video I sent pictures you know this place is a rip-off just take your money and I think they should refund me my extended warranty since they don't want to they don't want to fix anything they say nothing's covered that wasn't what I was told when I bought the extended warranty it's all misleading stuff I've called the lady back because she told me something was in the computer wrong to give her 48 hours and put another complaint in and I did and they denied it too so she told me to call her back I called her back she was with a customer I spoke with Mark and this was at 9:30 no excuse me at 10:45 and he and he said that he would have her to call me back and it is now 1:15 and still no return call from Susan I don't understand what's going on I mean literally 17 days out of the manufacturing warranty and y'all can't do anything about it this is ridiculous

• Review fromJazmin P

  Date: 04/08/2024

  1 star
  February 2024, I went online and purchased a sectional. Next day, a representative from the store near me in Scranton called to tell me that they don’t have that sectional in stock or when they would. Okay, order cancelled. I went to the store beginning of March to pick out a sectional and a bedroom set. I picked out both and was under the 3200 I was approved for through the American First Finance. I was told the couch would be there a few days later and the bedroom set would be delivered in 2 weeks
  A few days later I received 2 boxes (after asking the delivery men several times to double check) which was only a portion of the couch. I had to call the store several times and they had to deliver the rest next day. I was still missing a piece of the sectional. Again, I had to call the store to get the missing piece.
  Today is April 8, 2024 and I’m not being told I didn’t order a bedroom set, only the bed. For $3,098.15 I got only a couch and a bed. This whole store and company and their raggedy financing with astronomical interest is a whole scam. I’ve contacted the store manager who had a melt down on the phone and said I was threatening him when I said I was going to come to the store to get a better understanding of the receipt.
  I then contacted the 1-800 number and spoke with their customer service and was told they would get back to me. I have not heard from them in a few days. I also still only received just the bed. I just tried to called the 1-800 number to get in contact with someone and their having technical difficulties.
  As a resolution, I would like the $109.99 delivery fee waived because that was a complete failure. I want the rest of the bedroom set. And I would love to know why this store is showing one price in the store and charging different prices on the receipt. $681.82 for the left side of the sectional. $590.91 for the right. $363.63 for a “wedge” of the sectional and $363.63 for an “armless portion of the sectional?

• Review fromChastity H

  Date: 04/08/2024

  1 star
  This company is awful! They have crap customer service and cheap furniture and they lie to you about the warranty. I have had issues after issues with this company and the quality of their furniture. I have finally given up on the warranty fixing anything even though the springs are coming out of my couch after 1 year of owning. Worst decision of my life! I finally purchased a new couch with a different company. Do not recommend this company AT ALL!!!

• Review fromMELISSA D

  Date: 04/05/2024

  1 star

  MELISSA D

  Date: 04/05/2024

  SCAMMERS!!!! Once you pay off a loan they will still charge you. I had to call my bank and block them, use anyone BUT THEM!!!!!

  American First Finance, LLC

  Date: 04/15/2024

  Thanks for being a valued customer, ***************************. We would appreciate the opportunity to address this matter as your satisfaction is very important to us. Please contact AFF **************** at ************ and ask for a supervisor. We will assist you with your concern and any questions that you may have. We hope to hear from you soon.

• Review fromShawn S

  Date: 04/04/2024

  5 stars
  I bought a living room set and dining room. I'm very happy. Would recommend!!!!

• Review fromShurron G

  Date: 04/03/2024

  1 star

  Shurron G

  Date: 04/03/2024

  This company charged me twice after I made the early payoff amount and claimed it was already pending. They fraudulently charged my account even after my account was closed and after I threatened them with a lawyer they said they would reverse the payment after my checking account would be charged. Once an account is closed there shouldnt be any other charges! Do not do business with this company as they will continuously give you random reasons to keep charging you.

  American First Finance, LLC

  Date: 04/15/2024

  Thanks for being a valued customer, ***************************. We would appreciate the opportunity to address this matter as your satisfaction is very important to us. Please contact AFF **************** at ************ and ask for a supervisor. We will assist you with your concern and any questions that you may have. We hope to hear from you soon.

• Review fromAndre M

  Date: 04/02/2024

  1 star
  I placed an order the evening of 3/18/2024, for delivery 3/19/2024, and the representative from the Ontario store did not sound confident that the delivery could be made when contacted around 10am 3/19/2024. The representative from the Ontario store called back at 2:30pm to state that the delivery could not be made that day, 3/19/2024, eventhough the delivery for that day was added to the total and paid for. I asked to be refunded because I needed the product that day, and the representative stated that he would refund the entire purchase. Today, 4/2/2024, I STILL DO NOT HAVE A REFUND.
  $1055.79 - I don't want to sue them, but will if necessary. This is silly.
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