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Business Profile

Loan Servicing

CSC Logic, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loan Servicing.

Complaints

This profile includes complaints for CSC Logic, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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CSC Logic, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 59 total complaints in the last 3 years.
    • 10 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/08/2023

      Type:Customer Service Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive have an auto loan with CSC logics and they never released the lien on the car, but the car has been paid off for the past 3 years. They is absolutely no way to get in contact with them and we need the title. A title was never even sent to me.

    • Initial Complaint

      Date:09/01/2023

      Type:Order Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Loan with CSC Logic *** was paid off in February of 2023. I made attempts via phone to receive a copy of the title to my car and have yet to receive it. My car has now been totalled out and in order to receive payment from the insurance company I need a copy of my title. I am now seeing the CSC Logic *** is permanently closed. I need the title to my 2016 **** Escape that was paid off months ago.

    • Initial Complaint

      Date:08/03/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Like many others who have already filed complaints, I am unable to find the right person to issue me a lien release statement for a car loan I payed off back in 2020. Apparently my loan/portfolio was transferred from CSC Logic to Truist in January 2023? I can't find contact info for CSC Logic and ****** says they can't find me in their system. I need help getting in contact with the right person who can send me my lien release statement!

    • Initial Complaint

      Date:07/31/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I finished paying off my car loan to CSC LOGIC *** on 05/05/2022 but I never received my title or lien release. I have gone to my local DMV office and they never received anything either. I have tried calling CSC LOGIC *** at ************** but was never able to speak with anyone and now the number seems to be disconnected. I have also tried ************** and it's the same situation. I also tried going back to their website where I would make my loan payments (www.aboutmyloan.com) but that website seems to no longer exist either. My loan was originally with BMO ****** Bank and was then sold to CSC LOGIC ***. When I tried contacting BMO ****** Bank they told me I need to contact CSC LOGIC ***. I don't know who I can contact at this point to get this resolved.

    • Initial Complaint

      Date:05/09/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My moms Car loan was paid off several years ago and never received title . Weve tried contacting them to get the title of the car and said they dont have access to that loan due it being old and sent me to call ************** who have access to those loans, but we contacted them over a month ago and havent heard back . I followed up today and still saying they will review . I gave them all the info including the loan number , SSN , vin # and stlll havent gotten any answers . The first time they said they would send me the title within 10 days . I do not know what else to do and I need the title of the car asap .

      Business Response

      Date: 05/17/2023

      Thanks for bring forth your concerns.  Unfortunately, we are unable to converse with third-parties.  Please advise your mother to contact us Monday through Friday 7AM to 7PM CST at ************. 

    • Initial Complaint

      Date:04/17/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Needing automobile leans release. Have contacted said bank multiple times with no resolution.**** was paid off in 2019. Original Creditor was *** Bank was Transferred to CSC Logic Account # was ***********. No lean release was ever issued when auto was paid off in 2019.The said Automobile was *** to me when my father died 2/18/2023.Auto was paid off in 2019 - CSC Logic refuses to issue lean release.CSC Logic states contact *********** for lean release. Truist acquired CSC logics loans 1/23/2023.****** was contacted - they state they have no record of this loan.

      Business Response

      Date: 04/21/2023

      On January 27th, Trusit (fka BB&T) took complete possession of the portfolio that this loan was in.  Due to this, CSC Logic is no longer able to assist you with your needs.  Please contact Trusit at **************** for general matters and  ************ for lien release matters.  We apologize for the inconvenience. 

    • Initial Complaint

      Date:03/15/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid off my car loan in March of 2019. Still waiting for the title and lien release letter.

      Business Response

      Date: 04/04/2023

       On January 27th, Trusit (fka BB&T) took complete possession of the portfolio that this loan was in.  Due to this, CSC Logic is no longer able to assist you with your needs.  Please contact Trusit at **************** for further assistance.  We apologize for the inconvenience. 

    • Initial Complaint

      Date:03/02/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We paid off our car loan thru CSC Logic last year in October 2022. We spoke to representative back in October and they promised ** that they sent the title of my car. Until now, we have not receive the title of my car. We tried calling CSC since last year but nobody pick up the phone. We need help to release the title to ** as soon as possible please.

      Business Response

      Date: 03/15/2023


      On January 27, 2023, the servicing of the customer's automobile loan was transferred from CSC Logic, Inc. to ************ If they have any questions concerning this transfer, please advise them to contact **************.

      Customer Answer

      Date: 03/19/2023

      (The consumer indicated he/she DID NOT accept the response from the business.)
      The loan has already been paid off before they sold their company to ************ I contacted ****** bank and they said that they only handlng the active loans. Since our loan has been paid off last year, all we need is the title of the car that we paid. All they need to do is to send the title to **.

      Business Response

      Date: 05/02/2023

      On January 27, 2023, the servicing of the customer's automobile loan was transferred from CSC Logic, Inc. to ************ If they have any questions concerning this transfer, please advise them to contact ************** for general inquires and ************ for lien release queries. 

    • Initial Complaint

      Date:02/25/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid off my auto loan years ago. Somehow for my monthly payments I received every single mailed letter from this company but when my loan was paid off, I received nothing. I called them at the very least ten times to request this letter and every single time I never received this in the mail - even after the company confirmed that it was mailed. Recently I requested the letter AGAIN and my name is spelled incorrectly on the lien release letter. Because of this, I cannot do anything with my car, as it is the incorrect name. I called them to request this to be updated and mailed and once again, I did not receive this letter. I cannot sell or transfer the car until this is updated and this is causing more trouble than it should. I paid this off years ago, and should not still have these issues with receiving the proof.

      Business Response

      Date: 03/15/2023

      On January 27, 2023, the servicing of the customer's automobile loan was transferred from CSC Logic, Inc. to Truist Bank. If they have any questions concerning this transfer, please advise them to contact ###-###-####.

    • Initial Complaint

      Date:02/07/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is nothing but corrupt. You literally CAN NOT get ahold of anyone. All of the phone numbers either are out of service or are automated and say to call a whole different company (who couldn't help me), and there is no option to actually get ahold of anyone. What a joke. My vehicle loan was sold to them involuntarily by the credit union it was originally through and paid off and I never received the title. This company should not be allowed to operate!!!

      Business Response

      Date: 02/22/2023

      On January 27, 2023, the servicing of the customer's automobile loan was transferred from CSC Logic, Inc. to ************ If they have any questions concerning this transfer, please advise them to contact **************.

    CSC Logic, Inc. is NOT a BBB Accredited Business.

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