Complaints

This profile includes complaints for Thryv's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Thryv

  PO Box 619810 Dallas, TX 75261-9810

  
• 

  YP

  25790 Commerce Drive Madison Heights, MI 48071

• 

  YP

  5054 W Bristol Rd Flint, MI 48507

• 

  Thryv, Inc.

  1155 Volunteer Pkwy Bristol, TN 37620

  
• 

  YP Marketing Solutions

  9800 Shelard Pkwy STE 340 Minneapolis, MN 55441

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need this company to cancel services and to stop billing me for services that I do not want and will not use. I emailed them on Jan 3rd, ************************************************ a packet to complete saying that I am closing my business which is not correct. I emailed them before the next bill but now I see they continue to charge my card for $228.00. I initially started services with them on December 11th and once I logged in to the system I realized it was not what I needed. I did not ask for a refund when I emailed them, but instead just requested to cancel so that I would not keep getting charged for something I wouldn't use. Now that they continue to charge my card, I want a refund for all charges including the initial one.

  

  Business Response

  Date: 02/14/2025

  Hello, we were finally able to speak with our client today and go over our findings.  We advised how the product works as well as the importance of our client attending the onboarding meetings.  These meetings allows our client to confirm and provide certain information related to their business which will ensure the success of the advertising.  Our client had not attended these meetings and was unclear on how to use the software.    We confirmed the advertising had been canceled, as requested by our client with the termination date of 02/11/2025, which is 30 days from the date of request per our Terms and Conditions.  

  After a lengthy conversation with our client, he confirmed he is satisfied with our resolution and requested his Sales team contact him next week so they can work towards getting the advertising reinstated.  We appreciate the BBB in allowing us this opportunity to work with our client and reaching a resolution.  Thank you.

• Initial Complaint

  Date:02/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Thryv for the real yellow pages. They sent us a bill, we told them that the person addressed the bill was no longer with us and we are a different business now. Similar name but a different business. They made us pay a bill then continue to send us bills and have now sent said bill to a collection agency. We have told them contiuesly that *** no longer works here and we don't want their service. I emailed them today to say that if they continue to harrass us we would contact the BBB. They have now called us 5 times this morning stating 'we contacted them to request their services and to contact them to discuss'. Weve contacted by phoen to ask them to stop. We filled out their paperwork that *** is no longer here and we are a different business. This harrassment has to stop.

  

  Business Response

  Date: 02/10/2025

  Thank you for allowing us to attempt to reach out to assist the client with their concerns. The concern was the person that was advertising with us was not longer with the company. The company name had changed although it was very similar. We attempted several times to speak with the client to discuss but could not. Per the Terms & Conditions, the account auto renewed as we were not notified of any changes until after the phone book was already renewed and distributed. We have agreed to settle the account and advised the client by email.  Thank you again for allowing us to resolve the clients concern. 

  

  Business Response

  Date: 02/10/2025

  Terms and Conditions attached. 

  Customer Answer

  Date: 02/10/2025

  I am rejecting this response because:   As I've told Thryv our business, **************************************** **** does not have an account with them, That was an account tied to the business that was here before us owned by *** ****. We sent Thryv multiple messages stating this and even tried to close the account for the old business owner. 

  

  Business Response

  Date: 02/11/2025

  Thank you for allowing to resolve this once more with the client. When there is a change of ownership, our process is to send the proper paperwork to allow the new owner to determine if they are taking over the advertising or not. If not, the responsibility falls back to the previous owner. We sent that paperwork and was advised this was not a new owner situation just that the previous person just left the business. In the latest response they advise it was previously owned by someone else. We have closed and settled the account by removing the unpaid balance. We have again sent an email confirmation of the account closure and zero balance due.

• Initial Complaint

  Date:01/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WE HAVE SOLD OUR BUSINESS, CARPET WAREHOUSE IN DECEMBER 2024, CONTACTED THRYV TO LET THEM KNOW , I WOULD NOT BE RENEWING. THEY AUTOMATICALLY RENEWED WITHOUT MY PERMISSION. THEY SAID WE WILL CLOSE THE ACCOUNT BUT YOU STILL HAVE TO PAY THE MONTHLY RATE BECAUSE THEY RENEWED IT WITHOUT MY PERMISSION. I WANT THEM TO STOP BILLING ME AND SEND A LETTER OF THE ACCOUNT CLOSED

  

  Business Response

  Date: 01/27/2025

  Thank you for allowing us to reach out to our client to discuss a resolution for their concerns. The concern is the auto renewal of the Lafayette Area Wide phone book that renewed in October 2024. The client contacted is in December 2024 to advise the business had been sold and wanted to ******. We advised the phone book had auto renewed as we were not contacted to cancel prior to the new publication, per our Terms and Conditions attached. The request to cancel the next publication has been placed. 

  
  We did explain our process when a business changes hands and offered to share that with the new owner and if they accepted the responsibility, the billing would move to the new owner. The client advised the new owners do not advertise in the phone books and would not want it.

  
  We then advised we had attempted to contact them concerning the renewal by mail, email and correspondence on their monthly billing. In the attachment Renewal Notice Email we provide a screen shot showing the date the renewal notice was emailed to the contact on file, **** ********. In the attachment "Contact Information" you will see the email on file for **** ******** is ******************** In the attachment "Renewal Notice on August ********* you will see the notice that was printed in red on the monthly invoice. We also mailed a letter concerning the renewal in attachmentment ""Mailed Renewal Notice".

  We did submit a settlement offer with the client of 50% off the remaining charges for the phone book term. However, they still dispute the renewal and declined the offer. We did advise the offer will remain open if they choose to accept later.
  

  Thank you again for allowing us to reach out to our client.

  
  

  Customer Answer

  Date: 01/27/2025

  I STILL DO NOT SEE HOW A CONTRACT THAT WAS NOT SIGNED BY ME IS LEGAL? 

  Customer Answer

  Date: 01/28/2025

  I SAW THE COPY OF THE LETTER THAT THEY SAID THEY SENT, WENT BACK THRU MY FILES AND COULD NOT FIND.  I STILL DO NOT BELIEVE THEY CAN AUTOMATICALLY RENEW ANYTHING WITHOUT MY SIGNATURE.  I HAVE BEEN A CUSTOMER FOR 36 YEARS.   I WILL PAY THE DECEMBER 2024.  WE WERE GOING THRU NEGOTIATIONS TO SELL AND THEY TOOK A WHILE.  FINALLY FINISHED IN DECEMBER 27.  PLEASE ADVISE. THANK YOU ***** ********

  Customer Answer

  Date: 01/31/2025

  I am rejecting this response because:  I STILL DO NOT SEE HOW LEGALLY THEY CAN ENFORCE WITHOUT A BINDING SIGNATURE.   I LOOKED THRU MY FILES AND DID NOT FIND A LETTER SENT IN THE MAIL OR EMAIL TO ME. I HAVE BEEN A CUSTOMER FOR 35 YEARS AND BEEN IN BUSINESS FOR 37.  I NEVER HEARD OF SUCH A THING, WITHOUT A SIGNATURE. I PAID DECEMBER 2024 AND THATS IT. I DID NOT TELL THEM TO PUT IT IN THE PHONE BOOK.  THANK YOU ***** ********

  

  Business Response

  Date: 02/10/2025

  Thank you for allowing us to reach out to our client to discuss a resolution for their additional concerns. Attached and below are the details of our findings.
  The concern is the auto-renewal of the Lafayette Area Wide phone book that was renewed in October 2024. The client contacted us in December 2024 to advise the business had been sold and wanted to ******. We advised the phone book had auto renewed as we were not contacted to cancel prior to the new publication, per our Terms and Conditions attached. The request to cancel the next publication has been placed. 
  

  We did explain our process when a business changes hands and offered to share that with the new owner and if they accepted the responsibility, the billing would move to the new owner. The client advised the new owners do not advertise in the phone books and would not want it.
  
  We then advised we had attempted to contact them concerning the renewal by mail, email, and correspondence on their monthly billing. In the attachment Renewal Notice Email we provide a screenshot showing the date the renewal notice was emailed to the contact on file, **** ********. In the attachment "Contact Information" you will see the email on file for **** ******** is ************************************ the attachment "Renewal Notice on August ********* you will see the notice that was printed in red on the monthly invoice. We also mailed a letter concerning the renewal in the attachment ""Mailed Renewal Notice".
  
  We were able to connect with the client and reviewed the above information and provided a new settlement offer that our client accepted.Our client also made a payment for the agreed balance and owes no further charges on the account. We have assured our client that her account has been noted for cancellation for the next publication.  
  
  We believe this resolves the matter with our client. Thank you again for allowing us to reach out to our client.

  
  

• Initial Complaint

  Date:01/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My home address has been listed as a business address an the below site and I've emailed / called multiple times and tried to use their "update" tool on the website, non of which work or resolve the issue.*******************************************************************************************

  

  Business Response

  Date: 01/27/2025

  We were able to speak with our client via email and update the address which he requested to remove. We did confirm the business address and was able to advise our client that it could take up to 3 days to reflect the changes online.

• Initial Complaint

  Date:01/21/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our business has tried to cancel the "marketing" services that are being provided by Thryv for over a year but were continually ignored. We were not given renewal notices or chances to update advertising information for several years prior to our decision to cancel. This company behaves similar to the real yellow pages schemes and other mailed invoices for mystery services. You rarely can get someone on the phone and when you do they will not listen to you or allow you to cancel their services.

  

  Business Response

  Date: 01/22/2025

  Thank you for the opportunity to speak with our client regarding their concerns. A cancellation has been set for the renewal of print in July 2025. We were able to agree to a mutual settlement regarding this matter and no further charges are due on the account.

  Customer Answer

  Date: 01/23/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:01/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THIS COMPANY IS AWFUL! In October out of the blue, our company received a call from a virtual business advisor from Thryv. He stated that he wanted to go over our account and see if he could help our advertising. After a call with him I realized that they had our company business listed completely wrong and had been that way for years. He mentioned that he was unable to change our listing because we had past due balance. Which seemed odd since we pay our bills. After several calls I realizedthat they had recently changed there billing system and we were no longer receiving paper bills or invoices through email because their new system pulled old information. We have been in business for over 52 years and it had pulled old names and our old address and even an old email addresses. This whole process was a nightmare to try and figure out and try to get information from this company. I dealt with phone calls and emails for about a month. Finally, I called Thryv on 12/2/24 and cancelled the service all together since we were listed incorrectly and never received good "leads" from them anyway. We paid our outstanding balance but with hesitation. WE RECEIVED A PAST DUE INVOICE on 1/1/25 for dates 11/28/24-12/28/24. I emailed Thryv customer service on 1/2/25 and 1/8/25 asking to have this reviewed since we cancelled on 12/2/24. No emails were ever answered. Even after a message shows up stating the email we will be reviewed with 48 hours. I called on 1/14/25 and spoke with an "analyst" she stated that we had to pay the whole balance for dates 11/28/24-12/28/24 since we cancelled within the 30 day billing cycle. I explained to her that we were not happy with their service anyway and asked if she could adjust or pro rate the balance. She said she was unable to pro rate or adjust anything. I don't feel that I should have to pay a balance for 3 weeks after I cancelled their services. I think this company is a ****.

  

  Business Response

  Date: 01/21/2025

  Hello, we have spoke with our client regarding her concerns over the date of termination and the billing.  We advised this advertising was migrated to our new billing system, which notification emails were sent out in August 2024. to the primary contact listed at that time.  The email address belonged to our client's father who had passed, so she was unaware and had no access to this information.  During our conversation we reviewed the billing in question and confirmed it was for services that was before the termination was request.  We confirmed the cancellation was submitted and the advertising did terminate at the end of the billing cycle.  We are happy to advise our client is satisfied with the resolution.  Thank you

  Customer Answer

  Date: 01/27/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:01/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was advertising with Thryv. They contacted me and wanted to raise my advertising cost I agreed to a to pay more for my service. A couple of months went by and I contacted them. I told them that something was wrong with the advertising. No calls were coming in. For the next two months they told me everything was okay on there end. I told them that something was wrong. Please look into this. No calls were coming in at all. Over the next two months I contacted them continuously. Over and over I told them my advertising was not turned on. After 6 months I was completely in a rage. They still told me that everything was okay. Over and over I complained. Finally someone contacted me and said that they just didn't have it turned on. They tried giving me a couple of hundred dollars. In credit only. After a long battle with them I received about $900.00. dollars. I lost over 6 months of business and well over $1500.00 in advertising cost. I went to another company to help me. Thryv erased all of my history with ******. Not only did they cost me large amounts of money from loss of business, they also did much more damage to me for my future advertising. ****** was not able to help me. As usual they forced me to deal with Thryv. That is impossible to do. Thryv is a criminal organization. They are Liars and Thieves. Everyone Beware of this company.

  

  Business Response

  Date: 01/13/2025

  Thank you for giving us the opportunity to address our clients concerns.   We attempted to address the concerns but unfortunately werent successful.  ****** was more interested in arguing instead.   The prior issues with the listings have already been corrected and ****** received credits based on the invoice balances for the period.   Also, I pointed out he is still conducting business with Thryv, which he advised I didnt know what I was talking about.   He is currently 2 mths behind on payments.   A future cancel request has been put in place for these listings and websites.   At the end of the call, our client decided to use profanity and hung up.   This is a pattern of our client.   Thank you.
  

  Customer Answer

  Date: 01/13/2025

  I am rejecting this response because:   To the BBB in regards to Thryv response to my complaint against them When Thryv contacted me the caller was dememming and was not addressing any of the complaints except one. Caller was rude and very obnoxious. I had to temporarily get access to my website from Thryv. When I first started with Thryv, they built a website for me that I was supposed to own. When I cancelled Thryv they claimed owner ship of my website. It was very clear and apparent that this guy was a seasoned Liar and Con

  

  Business Response

  Date: 01/27/2025

  After speaking to the client, we have confirmed the time his advertising went down and all funds charged to him during this timeframe were refunded.  We have discussed his advertising in detail regarding it being active, contacted ****** (due to his statement we erase history) and ****** advised our company theres no record of any advertising for the past 13 years and the information we have is correct.   
  
  Due to him being a long-time client, we offered another adjustment for covering the full 2024 advertising year which he declined. We went over the changes in price as he stated in his claim.  These changes were due to him wanting to change his advertising so he could receive more leads.  Each change was authorized by our client.  Our client has continued to refuse any resolution to resolve this issue, even when it was above and beyond any normal policy. He continues to be argumentative,  making constant slurs and comments to the point he does not want to accept anything we offer.  We have provided facts to our client and feel theres no resolution. 

  Customer Answer

  Date: 01/27/2025

  I have reviewed the business responses. I completely disagree with the last response also.Thryv is a criminal organization. They have seasoned misleading and fictitious people sending responses to BBB. If you question anything about their treatment or actions from their company, they simply say that I'm not cooperating. I have contacted my attorney and we are actively seeking ******************* for help with Thryv. Thryv has more complaints against them then you can publish. To the BBB and everyone else Beware of this company. 

  Customer Answer

  Date: 02/03/2025

  To BBB from ****** ******** Plumbing and Mechanical. I want to reopen my case against Thryv. It has not been resolved satisfactory at all. When I was responding last week I accidently hit the wrong button. The system would not let me change it. Thryv continues to misdirect BBB about everything. This company shut off my advertising for over 6 months. Over and over I told them. They had every excuse and false answers. They even told me that it was my fault that the advertising was not working. There was no advertising. I ask that this complaint be reopened. People and businesses need to be aware of this company. Nothing they say is the truth about anything. To the BBB these people are seasoned Cons. Bottom line,Liar's and Thieves.

  Customer Answer

  Date: 02/05/2025

  To the BBB. I'm ** ******** owner of *.******** plumbing and mechanical. I never told Thryv that I wasn't interested in trying to settle this dispute. If someone doesn't agree with what they say,they simple act like and spin the response as the complaining company is the bad guy. Keep in mind that everything I have said that was done to me by Thryv,has been done. I never knew what kind of company I was dealing with. The same way they tell BBB things to appease them, is the exact same thing I experienced. I did nothing but agree to a higher cost amount for my advertising. Thryv turned off my advertising and simple did not turn it back on. After years of being with this company, they were causing me significant loss of income so they could charge me more money. I have been in busness for over 40 years. This company is by far the worst experience I have ever had. They would sell their mother for money. To BBB beware of the harm and misery Thryv does to customers. You are looking at pure Evil.

   

• Initial Complaint

  Date:01/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Company the end of 2023. Thryv is billing me for 2 different companies. The initial order they supplied has a different company name than the company I purchased. I paid on both accounts. After almost 2 years Thryv just keeps sending me collection letters. When I email they sometimes respond.

  

  Business Response

  Date: 01/27/2025

  Hello,we have been working with our client regarding their concerns over the print advertising.  However, due to our client's recent availability, we are responding today due to the deadline.  We are continuing to work with our client and feel confident this will be resolved, once we can go over our findings with the client.  Thank you

  

  Business Response

  Date: 01/27/2025

  Good Morning.  We were able to speak with our client Mr. ****** this morning regarding his concerns over the print advertising and the change of ownership.  We went over all advertising documents we had in our system and were able to confirm *************************** did have advertising in the telephone directory.  This advertising matched the copy sheets for this business and not the other business listed on the 2020 ***************** Agreement.  This advertising was for the 2023 issue which was also confirmed has been canceled with no auto-renewal.  Based on this information, a mutual agreement was made with both Thryv and Mr. ****** being fully satisfied.  Thank you

  Customer Answer

  Date: 01/27/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We cancelled our services with Thryv due to their software simply not working at all for our company. They did stop all payments but chose to lock our business information to them. We have tried multiple times to have them release our information from companies like **** to no avail. We cannot update our online presence due to not being affiliated with thryv any longer. I have reached out to Thryv multiple times due to this over the last several months and they refuse to fix this. The fact that they are trying to force companies to rebrand out of spite due to the fact that THEIR software couldn't even properly send out emails is insane. I want them to release my companies information so I can update it online.

  

  Business Response

  Date: 01/13/2025

  Thank you for allowing us to address our client's request to have the listings released.  Our findings reflect that the listings should have been released on 12/18/2024, but they werent.   We apologized for this inconvenience and opened a new ticket to have it looked at.    As of 1/9/2025 the listings have been released and our client was thankful.   No other action needed.  Thank you.

  Customer Answer

  Date: 01/14/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our business, The Bikesmith, has been with The Real Yellow Pages for the last 12 year. The digital webpage we are paying them for has the wrong business number *************) which is costing us tons of business. The Yellow pages hard copy book has the correct phone number *************) so I know for a fact we did not give them an incorrect phone number. In addition, we have had the same phone number for the last 20+ years and would have never given them the incorrect phone number which you can clearly see in the photo I have attached. After numerous calls to ************** I have gotten nowhere. Their customer service agents are not available, and I am forced to leave a message to which I never get a response. I'm very unhappy shelling out good money for an add listing that has the incorrect business information. This has cost us an untold amount of business to which we may never get back. We have trusted the Real Yellow Pages to deliver us customers and they have failed. In late November we noticed that the phone number was wrong, and have been trying to get a hold of a representative since. I have no idea for how long the number for our business has been wrong. This may have been an issue for years, I have no idea as we trusted the Yellow Pages to be competent. We pay roughly $530 per month for this ad listing and are just flushing our money down the drain at this point, not to mention loosing business.

  

  Business Response

  Date: 01/10/2025

  Thank you for giving us the opportunity to address our client's concern.   Based on the claim our client is advising we published the incorrect phone number on ******, which is a call tracking number that rings directly into the business.  We attempted to resolve this via phone, but it ended up being resolved via email.   A request was to cancel the programs and refund the recent payments made to their digital program.   We have agreed to resolve this issue and advised our client via email.   The digital has been canceled and their print will be on the next renewal.  Thank you.  

  Customer Answer

  Date: 01/14/2025

  I am rejecting this response because: 
  

  I do not accept the business response as it fails to adequately address my concerns.
  
  We specifically asked for confirmation via email pertaining these issues:
  

  The business has not provided written confirmation that the unauthorized tracking number has been permanently removed from my account and that the text solicitation feature associated with it has been completely disabled.
  

  The business has not provided written confirmation that all future print advertising, including any scheduled beyond September 2026, has been officially canceled.
  

  The business has not provided a detailed breakdown of the "4 pymts" refunded, including dates, amounts, and corresponding invoice numbers.
  

  The business has not provided a detailed list of any remaining outstanding balances or future payments due on this account.
  

  The business has not confirmed the date on which my YellowPages account will be permanently closed.
  
  I requested that the BBB assist me in resolving these outstanding issues, yet I have not received a detailed response to my confirmation request.

  

  Business Response

  Date: 01/24/2025

  Thank you for the opportunity to resolve these questions with our client regarding their concerns. We have supplied our client via with their previous questions regarding their concerns as below:
  
  Written confirmation that the tracking line has been removed from the account.
  Written confirmation that all future advertising has been cancelled.
  A detailed breakdown of the 4 payment refunds including dates, amounts and invoices.
  A list of outstanding balance (which there is none)
  A date on which the ** account is closed
  
  Thank you again for bringing this matter to our attention.