Complaints

This profile includes complaints for Copart, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Copart, Inc.

  14185 Dallas Pkwy, Ste 300 Dallas, TX 75254-1327

• 

  Copart North Boston

  55R Hight St North Billerica, MA 01862

• 

  Copart, Inc.

  81 Apollo St # 4 4th Floor Brooklyn, NY 11222

• 

  Copart, Inc.

  Rt 351 2000 River Road Ellwood City, PA 16117

• 

  Copart, Inc.

  133 Asphault Lane Adamsburg, PA 15611

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unfortunately as consumers weve given these merchants so much power that whenever there is an issue and it is the fault of the merchant no regard is given to the consumer and often you feel helpless and powerless in these transactions. They will tell you oh we are sorry but nothing can be done unless of course the issue goes viral somehow and they publicly look bad then all of a sudden all sorts of amendments will be made. I tried to make a simple payment on the Copart app which I have done many times before but this time for some reason it kept putting me through a verification screen in which a code is to be texted to me which I would enter. Unfortunately at no fault of mine the code was being sent to the wrong number. When I called I was told theres nothing they can do on their end and that I needed to send a wire transfer for *******. I did exactly that and when I tried to pay they added a late payment and storage fee of 55. Now if I sent the payment before the payment was late why should I pay a late fee but just to get this transaction over with I would have no issue paying if I could just pay with my card that I have on file but no I have to go through the same verification to pay the 55 which was the reason I made the wire transfer in the 1st place. This is obviously the fault of the company as I was never told to send the additional 55 with the **** payment. Now if I could somehow get a lot of attention on this particular issue Copart would look bad and theyd publicly fix this issue but because Im basically just one person theyll tell me to make another wire transfer which would also have to include an additional late and storage fee. How is this fair? Why do we as consumers allow these corporations to just do whatever they want to our detriment. Its not fair Ive had multiple situations occur where the merchant was 100% wrong but I got the short end of the stick. Dont be afraid to speak out against unfair consumer treatment.

  Business Response

  Date: 06/22/2023

  *************************,
  
  
  In reviewing your member account and the lot number referenced, our records indicate this vehicle was purchased during the 6/16/2023 auction. Your member notes do confirm debit card payment authentication was not completed. The wire payment information provided indicates the wire transfer was requested the day payment was due for the vehicle referenced. Unfortunately, not all financial institutions guarantee same day delivery on wire payments. Our records indicate the wire transfer was received on 6/21/2023.  All member fees are outlined in the Member Terms & Conditions which you signed upon becoming a member.  You have the availability to see the fees listed in detail by logging into your Copart member account, Clicking on the My Account tab, then at the bottom of the menu you will see a Member Fees section.  Everything is explained there.
  
  
  Thank you,
  
  
  Copart

• Initial Complaint

  Date:06/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2012 ****** outback LOT# ******** ***** trac # ************ Sold 5/4 Delivered 5/14 after 2 inquiries of whereabouts Title shipping label created 5/23 Attempt to pick up in person 6/14 I was told by the customer service person,after consulting with manager, title was lost in shipping but ***** states they never picked it up from ********* location, Copart has lost the title to a car I purchased. I was told they would ***** it to me on May 23,2023. I received a tracking number, all it states on the ***** website is they created a label. Copart told me ***** lost it but they never received it per attachments I am sending. I was told they will now have to track down the original owner of the car for the tite. They gave me no guarantee of when or if that will happen. Also, no time frame to correct their mistake. I now want a refund. I put my own money into the car so I could sell it. I can not do that without the title.

  Business Response

  Date: 06/22/2023

  ****************,
  
  In reviewing your member account notes, there was a correction note entered on 5/23/2023 regarding the mailing of the title for lot ********. The ***** Tracking number was updated to reflect: 772233456878.According to ***** tracking the package was successfully delivered on 5/25/2023 at 10:05am.  I have attached the ***** information.
  
  
  Your member account also reflects a mailing address change you completed on 5/25/2023. Unfortunately, the title had already been sent on 5/23 prior the address change you completed on 5/25.
  
  Copart respectfully request the BBB to close this complaint as the title was sent to the address listed on Mr. ******* account at the time of delivery.  
  
  
  Thank you,
  Copart

  Customer Answer

  Date: 06/23/2023

  I am rejecting this response because:   

  I don't know where you sent that but that is not where I live. Please provide me the address you sent it to. I verified my current address many times with you trying to get the title sent. So, again another mistake made on your part. I want a refund. The last time I went to your Magna location nothing was said about this correction. I was told ***** lost the title and you would have to track down the original owner to provide me with the title. I still have a car with no title that I can not do anything with because you are finding a lot of excuses as to why I don't have the title. I want a refund and you to come take the car back to the lot. I have spent hours of my time on the phone and driving out to Magna, which is nowhere close to me, and still mistakes and excuses but no title. 

  Business Response

  Date: 07/31/2023

  Good afternoon,

   

  In reviewing the member notes entered on 5/23 the title for lot ******** was forwarded to: *********************************************************************************;via ***** tracking 772233456878. 

   

  Copart respectfully request the BBB to close this complaint as the title was forwarded to the address provided by our member on 5/18/2023. 

   

   

• Initial Complaint

  Date:06/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2015 ******** glk 250 diesel with 30,000kms from copart the declarations we're dents and scratches so I purchased the vehicle for ****** ********************* bring it from ******** ti ******* i turn on the vehicle the stereo doesn't work figured maybe a fuse whatever now on to the next I out in a scanner because ite not running right which was not declared in the listing mechanical now I put a scanner to it there's 23 codes just for the engine not to mention the rest of the codes for multiple things I called the general manager for him to tell me he can't do nothing I asked why didn't you declare the damage you guys always do but in this case being dishonest about it will make the sale i asked he gives me a refund and takes the suv they sold me which is a lemon he refused both times it's unfair to **** with something like this and invest that kind if money in to a suv that will need over 10 thousand in repairs that weren't declared.

  Business Response

  Date: 06/21/2023

  In response to the claim asserted by ******************** about a vehicle that was purchased at Coparts auction.  One of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and Conditions.  ********************* member notes indicate that he has consented to our current Terms and conditions.These Member Terms and Conditions state:
  Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form (Vehicle Information). Vehicle Information provided by Copart and its vehicle sellers is for convenience only.Members shall not rely on Vehicle Information in deciding whether or how much to bid on a vehicle offered for sale through Copart. Vehicle Information includes but is not limited to: year, make, model, condition, ACV, damage amount, damage type, drivability, accessories, equipment, mileage, odometer disclosures, vehicle identification number (e.g. VIN, HIN, and serial number), title, repair cost, repair history, title history, and total loss history Vehicle parts may be missing. Copart does not guarantee that vehicles meet or can be modified to meet local emission and/or safety requirements. It is the sole responsibility of the Member to ascertain, confirm, research,inspect, and/or investigate vehicles and any and all Vehicle Information prior to bidding on vehicles.
  Once a vehicle is removed from Coparts premises it is accepted AS-IS, and under no circumstances will Copart be liable for subsequent claims of damage or loss of any kind or nature whatsoever. 
  HadMr. ******* came out to inspect the vehicle before bidding he would have been fully aware of any issues associated with it. The webpage advertisement even provides a list of ********* Services, who for a fee will come out and inspect the vehicle and provide an in-depth report after the inspection. All these tools were available for ******************** to utilize, but he failed to use any of them. Additionally,our records indicate this vehicle was advertised and sold on an *********** Rebuilt title which is defined on our website as:Bill of Sale Rebuilt Salvage Vehicle. A vehicle that was written-off and given a salvage status (that is, it has damage in excess of its value), then repaired and subsequently certified by an authorized inspector. A vehicle with a rebuilt status can be registered.Additional notes added to the listing of this vehicle were listed as:  
  Sold on ******* bill of sale, out of province inspection required, **************** history. Sold on ******* bill of sale,out of province inspection required, **************** history. ************************ had the vehicle picked up on 6/13/2023, knowing that it would be labeled an As-***** not returnable once it left the Copart facility.  Accordingly, Copart rejects any and all demands ******************** has regarding a refund.  

  Customer Answer

  Date: 06/21/2023

  I am rejecting this response because:  everything he's saying is them beating around the **** I have 2 other members that had the same issue they didn't declare mechanical and both members showed them engine codes from the vehicle computer and they returned their units so for them to act like not disclosed such important information on a vehicle which they always do isn't an excuse for the buyer not to send out and inspection unit to check the vehicle this isn't my first rodeo I purchase quit a few cars from then they don't have to act like it's okay not to disclose this kind of information 

  Business Response

  Date: 07/31/2023

  Coparts position is unchanged in this matter and we stand behind our previous response.

• Initial Complaint

  Date:06/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Listing for this vehicle was noted as actual mileage. I found out the mileage was rolled back almost ******* miles clearly was misrepresented and Im looking for a solution and getting my money back. This business mal practices has to review and stop it.

  Business Response

  Date: 06/21/2023

  ***************************,

   

  We have received confirmation from the management team at the purchasing Copart location they will be reversing the sale on this vehicle. The management team further explained they will be requesting a check for the refund of the monies paid for the referenced vehicle. We appreciate your patience while resolving this result of unforeseen occurrence.

   

  Copart respectfully request the BBB to close this complaint as the sale of this vehicle will be reversed and our buyer's money will be refunded.

   

  Thank you,

   

  Copart 

• Initial Complaint

  Date:06/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a $125 starting bid with *** $570 on Lot #********, 2012 ****** Forester on 6/11/2023, but when the bid was entered it showed as $12,500 with *** ***** The retail value shown for the vehicle is $7,300. I immediately contacted Copart via online services stating the obvious error that occurred and was told to call the yard in the morning and they could fix it. I called the yard ~8am, they directed me to member services and that they could fix it. ***** at ****** services stated they are unable to fix it but noted in the account that an error occurred and the bid was incorrect and the member was unable to fix it. She directed me back to the yard to the general manager, *****************************, that she could fix it. Spoke with the yard, ******* said she could not fix it and that only member services could correct the bid, but they didn't open until 9am and provided a number. At 9:10 am, called member services again, where ******* stated they couldn't do anything, but there is a "mistype" key, that I can fix it myself. There was no such key, nor was I able to change the bid. ******* then stated some vehicles don't have that option. All I wanted to do was correct the bid to $125/***$570, and all I was told is that no one could correct, and that Policy states all bids are final. It is clearly a software glitch because no one in their right mind would place a bid so much higher than the retail value. Its impossible that a software does not contain the ability to reset a bid if made in error, regardless of why, especially if reset is hours prior to the start of the bidding. I'm also sure, due to the volume of cars sold, that this isn't the first time this has happened. For a business to be run in a manner that fails to support the customer who has been a member for over 6 years is beyond a normal person's comprehension. I should not be held responsible for an obvious error that this company has no ability to correct when immediately notified.

  Business Response

  Date: 06/12/2023

  In response to the claim asserted by ************************* about a vehicle that was purchased at Coparts auction.  One of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and Conditions. *************************** member notes indicate that he has consented to the current Terms and Conditions. These Member Terms and Conditions state:
  H. Bids Entered.Once a bid has been submitted, it cannot be retracted, deleted, or cancelled.
  E. Account Activity.Members are responsible for all account activity, including, without limitation, all Preliminary Bids and Virtual Bids submitted under the Members username and password through Coparts websites or through terminals located in kiosks at Copart facilities. A Members account *** not be transferred or assigned to any other person or entity.  The Member shall promptly notify Copart in writing in the event the Members account, membership I.D., or username and password are used without authorization.  The Member shall be responsible for all account activity and charges incurred prior to Coparts receipt of written notice from the Member of the unauthorized activity.
  D. Relist Fees.In the event a vehicle is not paid for within the time specified by the Copart facility where the vehicle was sold, Member agrees that Copart ***, in its sole and absolute discretion, cancel the sale or relist the vehicle for sale, and the Member shall be responsible to pay a relist fee plus any collection costs,including court costs and reasonable attorneys fees.  Relist fees *** vary by facility.  The Member agrees to verify relist fees prior to bidding on vehicles. 
  By agreeing to these Member Terms and Conditions, ************************* acknowledges that he understood the referenced risks. Additionally, in reviewing ****************** member account there were no relist fees added to **************** member account for the referenced vehicle. Copart asks that the BBB closed this case as everything was presented to ************************* prior to becoming a member. After his review,knowing these risks, he agreed to these terms and conditions and became a Copart member.

  Customer Answer

  Date: 06/13/2023

  I am rejecting this response because:   First, it was their software that was the problem.   Second, the terms and conditions (H) state "once the *** has been submitted, it cannot be retracted, deleted or cancelled". I was asking for it to be "corrected".  I *** $125 but when submitted two(2) zeros were added to both the *** AND the max *** ($570), making the *** $12,500 **** $57,000 for a car not worth in any instance more than $7,000 retail.  This is a salvage title car so the worth is only 85% of blue book value, making the car worth no more than ~$5950.  I have been purchasing cars through Copart for over 6 years and this is the first time this has happened, notwithstanding the fact that no person would *** thousands over the stated retail value.  I immediately tried to correct the *** error by contacting Copart and making them aware of what happened and asking them for their help to correct the ***.  As stated before, I got the runaround, Copart stating member services can correct and then member services stating the general manager at the yard can correct.  I was also told by member services there is a 'mistype' key that allows *** corrections, but on some vehicles it is not available (such as this one) and refused to correct it, standing on the terms and conditions I "agreed to".  I did not agree to an error ***.  It is blatantly clear an error had occurred, no matter how it happened, and Copart refused to assist.  I would say this is a scam, and wonder how many other people this has happened to.  And just to make clear how ridiculous this is, what if, for argument's sake, someone *** on a $10,000 car and an error occurred making it a $1,000,000 *** and they contacted Copart immediately to help correct.  Would Copart make that person bound to such a ridiculous amount of money when, especially when the average person does not have that much money?  If not, then why would they hold me to such an unreasonable *** when I tried every way to obtain their help IMMEDIATELY to correct the ***, starting ~12 hours BEFORE ***ding even started?  All asked for was help to correct the amount of the ***.  They had the means but just refused. This situation is incomprehensible and ridiculous.

  Business Response

  Date: 06/13/2023

  Coparts position is unchanged in this matter and we stand behind our previous response.

  Additionally, there are no fees/charges to refund to **************** as no relist fees nor additional fees have been charged to his account regarding this bid. **************** was not awarded the vehicle referenced and did not incur any additional fees/charges.

  Copart respectfully request to close this case as there are no refunds due to this member. 

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They stole my brand new battery and replaced it with an old one

  Business Response

  Date: 06/08/2023

  Unfortunately, *************************** did not provide enough information to identify the vehicle in question. The Copart member number, Copart lot number or VIN would suffice. Once we receive that information, we will be happy to investigate the matter.
  
  Thank you,
  Copart

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car / Kia **** LOT#********/ on 02/09/2023 from Copart /************************************************************/ with clean ******* title. I paid to Copart $3650. I fixed problems on the car / new windshield, new tires , new rear bumper, new remote control/ for about $ **** and the car passed inspection and emission. I applied in ******** DMV for a title. I did not receive a title and call DMV after 30 days and they told me to call police department in DENMARK ** phone ************* case number 22-0295. I called and was surprised the car is reported stolen in September 2022. I called in Copart customer service and they told me to contact ********* ** location. I called them in April 2023 2 times . They said will need more time to resolve the problem . I call before 10 days and they did not do anything about my problem. I sent email to the general manager but no answer . They sold reported stolen car to me. I have a registration but cannot get a title and police can get the car. **************************************************************************************************************************************************

  Business Response

  Date: 06/12/2023

  *******************************,

   

  The management team at the purchasing location has confirmed they are working diligently with the recovering agent to ensure the theft status has been cleared from this vehicle so registration/titling may be completed. The general manager has also confirmed if this issue cannot be resolved they will proceed with a buyback of this vehicle. We appreciate your patience while resolving this result of unforeseen occurrence.

   

  Copart respectfully request the BBB to close this complaint as we are working with all parties involved to ensure the title paperwork will be transferable or buy this vehicle back.

   

  Thank you,

  Copart. 
  

  Customer Answer

  Date: 06/20/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:06/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, I went to a Copart Branch located at ************************************************** as a Transporter on behalf of The buyer SALS AUTO PARTS LLC, with an appointment(mandatory) at 1pm to get a motor vehicles transported all the way to ********. At 12:20pm I used Copart's Transportation *** to let the Forklift Loaders and ********** team know I was already there to get the *** number ******** picked up. A loader came with a lot of attitude screaming out of his lungs " Vehicle it is not paid, your appointment its only 1pm you can not stay here". So I went inside to get more infos about it. A representative explained the Vehicle was indeed paid, but because my customer have suppressed the time he had to get the vehicle picked up I ended up getting $50 paid on a behalf of my customer. BUT, because I ****ed arrived on the *** 40 min EARLY, the office(someone within the specifically local branch) cancelled the appointment and advised me to make another appointment. Guess what, there was no appointments available for today. ************* (He introduced himself as Office Manager when I asked to speak the the Branch Manager) he told me, that THE BRANCH cancels appointments when drivers get there too early(???????), because many drivers **** on the *** they have arrived but they leave to make other pickups, and then return to Copart location hours after delaying their schedule I imagine. I explained that I NEVER left the premisses, I got there 40 min EARLY which in my vision its good and that would never hurt their schedule, actually the opposite. I told them I would not mind waiting until the time of my appointment( 1pm ) or even more I just wanted to get the vehicle picked up. ***** denied they have made an arbitrary decision and did not move a finger to make up on me due the explained situation. Since the BRANCH OFFICE cancelled the appointment not Copart System itself (That would automatically happen if we were late), they had power to make it happen but they choose otherwise.

  Business Response

  Date: 06/07/2023

  Dear *******************************,
  
  In order to bid on a vehicle, prospective bidders must first create a Copart member account. ********************** does not sell Vehicles to non-members.
  
  Our records reflect that this Vehicle sold to SALS AUTO PARTS LLC, a registered member not **************** *******. Mr. ******************************* is not listed as an authorized cardholder with SALS AUTO PARTS LLC, which means that he is not approved to speak to Copart regarding SALS AUTO PARTS LLCs account or transactions. Copart's privity of contract extends solely to SALS AUTO PARTS LLC, and SALS AUTO PARTS LLCs privity of contract extends to Marcio Dos *******. No direct business relationship exists between Copart and *******************************. Any concerns relating to this Vehicle should be properly addressed to SALS AUTO PARTS LLC.
  
  Copart respectfully requests the BBB close Mr. **************** ******* complaint, as this sale only involves Copart and our member. 
  
  Thank you,
  Copart

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/24/2023 - Vehicle purchased at online auction. (*** ********)
  2/27/2023 - Arrived to pick up vehicle, but it wasn't as described. Spoke with manager, she said she could not issue a refund, but agreed to resell the item, instructed me to leave the vehicle at their facility, and she would waive the storage fee given the circumstances.
  3/1/2023 through 5/31/2023 - Manager was either non-responsive to email/phone, or didn't have any updated information on the process. I told them I'd like to arrange to pick up the vehicle and they now want to charge me $1400 to $2800 in storage fees.
  
  See attached for a more detailed summary.

  Business Response

  Date: 06/07/2023

  In response to
  the claim asserted by ***** ********** was purchased at
  Copart’s auction was misrepresent as Run & Drive.  One of the prerequisites to establishing a
  member account with Copart is agreement to Copart’s binding Member Terms and
  Conditions.  Mr. ******* member notes indicate that he consented
  to the Terms and conditions on 2/23/2023. 
  The definition of “Run and Drive” when you see it on the website
  advertisement states:
  At the time the vehicle
  arrived at Copart’s location, Copart verified that the vehicle started, (ii)
  could be put into gear, and (iii) was capable of moving forward under its own
  power. There is no guarantee, representation, or warranty that the vehicle is
  in roadworthy condition or can be driven lawfully upon the highways of any
  state. There is no guarantee, representation, or warranty that the vehicle will
  start, (ii) drive, or (iii) move forward under its own power at the time the
  vehicle is picked up at Copart’s location. It is the Member’s sole
  responsibility to ascertain, confirm, research, inspect, and/or investigate the
  vehicle prior to bidding on it. Once the vehicle is removed from Copart’s
  premises, the Member accepts the vehicle “as is”         
  
  The R&D label does not guarantee that any
  vehicle is safe to drive without first undergoing repairs, nor does it
  guarantee that any vehicle will ever be roadworthy again. The R&D simply
  states that, at the time the vehicle was brought to a Copart yard to be prepared
  for auction, it could be started and moved forward a minimal distance under its
  own power. No guarantee is made as to the operability of an R&D vehicle at
  the time it is retrieved.
  Our T&Cs point out that the information we
  provide is for convenience only, and that burden is placed upon the member to gather information on the
  vehicle prior to bidding on it. This information can be found at section §I.A
  of our T&Cs and reads:
  
       Copart and its vehicle sellers expressly disclaim the accuracy
  or completeness of any and all information provided to Members regarding
  vehicles, whether provided in written, verbal, or digital image form (“Vehicle
  Information”). It is the sole responsibility of the Member to ascertain,
  confirm, research, inspect, and/or investigate vehicles and any and all Vehicle
  Information prior to bidding on vehicles.
  
  Had Mr. ******* came out to inspect the
  vehicle before bidding he would have been fully aware of any issues associated
  with it. The webpage advertisement even provides a list of Inspector Services,
  who for a fee will come out and inspect the vehicle and provide an in-depth
  report after the inspection. All these tools were available for Mr. ***** to utilize, but he failed to use any of them. Additionally,
  Mr. ******* member notes explain Mr. ******* drove the vehicle from the
  facility and then returned. Mr. ******* parked the vehicle in the bullpen area
  of the sublot at ******* and explained he was leaving the vehicle. The
  purchasing Copart location offered to run the vehicle through the auction for
  him but he needed to register the title in his name since he is a public buyer.
  Mr. ***** did not agree the listing of a run and drive. Accordingly, Copart
  rejects any and all demands Mr.******* has regarding a refund.  

  Customer Answer

  Date: 06/07/2023

  I am rejecting this response because:   copart never provided me a title so is to register the vehicle in my name.

  Business Response

  Date: 06/07/2023

  Copart’s position is unchanged in this matter and we stand behind
  our previous response. Additionally, our records indicate the title work was issued to the member on 3/15/2023. 

  Customer Answer

  Date: 06/07/2023

  I am rejecting this response because:   Your records are incorrect. I was never provided a title. Mita at the branch where the vehicle is has claimed to have the title in her possession. She also claims that she is unable to sell the vehicle at auction without the vehicle being registered in my name. How am I to register the vehicle in my name if I was never provided a title? All I'm asking is that the storage fees be waived for these circumstances that are outside of my control.

• Initial Complaint

  Date:05/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  31 May 2023. Was scheduled to pick up vehicle via Coparts transportation website. Arrived at scheduled time and there is over an hour wait. Obviously the customers time means nothing to this sub standard business!

  Business Response

  Date: 05/31/2023

  Unfortunately, *********************** did not provide enough information to identify the vehicle in question. The Copart member number, Copart lot number or VIN would suffice. Once we receive that information, we will be happy to investigate the matter.
  
  Thank you,
  Copart