Complaints

This profile includes complaints for Copart, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Copart, Inc.

  14185 Dallas Pkwy, Ste 300 Dallas, TX 75254-1327

• 

  Copart North Boston

  55R Hight St North Billerica, MA 01862

• 

  Copart Inc

  77 Bristol Rd Chalfont, PA 18914

• 

  Copart

  286 E Twinsburg Rd Northfield, OH 44067

• 

  Copart Columbus

  1680 Williams Rd Columbus, OH 43207

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I walked away from my computer for a break between bidding on two different vehicles. During that time, my teen son, who has autism, found the screen interesting and started clicking. He won an auction, clicking to nearly $10,000. I immediately notified Copart of this problem once I found out. They passed me off to the regional management, and I contacted them to explain the dilemma. There was no compassion for the situation, and said I had to buy the vehicle, plus pay their fees, for a total of almost $11,000. If I refused, they said I had to pay almost $1000 to relist the car. They claimed they made others in the same situation buy their mistaken car, too. So, they make a habit of forcing parents pay for the curiosity of their autistic kids?Zero compassion from this company. And perhaps a violation of persons with disabilities.

  Business Response

  Date: 05/19/2023

  In response to the claim asserted by ********************** a vehicle that was purchased at Coparts auction.  One of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and Conditions. ****************** member notes indicate that *********************** consented to the Terms and conditions on 2/27/2023.  These Member Terms and Conditions state:
  
  H. Bids Entered.Once a bid has been submitted, it cannot be retracted, deleted, or cancelled.
  E. Account Activity.Members are responsible for all account activity, including, without limitation, all Preliminary Bids and Virtual Bids submitted under the Members username and password through Coparts websites or through terminals located in kiosks at Copart facilities. A Members account *** not be transferred or assigned to any other person or entity.  The Member shall promptly notify Copart in writing in the event the Members account, membership I.D., or username and password are used without authorization.  The Member shall be responsible for all account activity and charges incurred prior to Coparts receipt of written notice from the Member of the unauthorized activity.
  D. Relist Fees.In the event a vehicle is not paid for within the time specified by the Copart facility where the vehicle was sold, Member agrees that Copart ***, in its sole and absolute discretion, cancel the sale or relist the vehicle for sale, and the Member shall be responsible to pay a relist fee plus any collection costs,including court costs and reasonable attorneys fees.  Relist fees *** vary by facility.  The Member agrees to verify relist fees prior to bidding on vehicles. 
  
  By agreeing to these Member Terms and Conditions, **************** acknowledges that he understood the referenced risks. Copart asks that the BBB close this case as everything was presented to *************************** prior to becoming a member. After his review, knowing these risks, he agreed to these terms and conditions and became a Copart member. 

  Customer Answer

  Date: 06/04/2023

  I am rejecting this response because:   Copart's terms clearly indicate that they have complete discretion whether or not to enforce their own rules. In this case, presented with an inadvertent bid from an autistic child, they chose to pursue the money. Eventually they indicated they would reduce the charges. But this "resolution" only demonstrates the fact that they have absolute discretion on the outcome, and are not bound hard and fast to their own terms. They could have chosen a compassionate path forward, and just canceled the sale - but instead wanted the money. Soon after paying their reduced fee, they then suspended my account. So, took the money and ran.

  Business Response

  Date: 06/05/2023

  Coparts position is unchanged in this matter and we stand behind our previous response.

  Customer Answer

  Date: 06/05/2023

  I am rejecting this response because:   Copart is playing shell games with their policies. They "stand by" their original response that they "can't change their rules". Meanwhile, they are constantly adjusting my account and fees on whatever suits them. They have:

  [1] Refused to cancel a mistaken auction bid, saying "rules are rules"

  [2] Then, ignored their own rules - offering a reduced relisting fee

  [3] I reluctantly paid the reduced fee, and they told me that after paying my account would be fully reinstated

  [4] But after paying them, they SUSPENDED my account, banning me from any access!

  [5] After BBB complaint, they changed my account status once again. This time to "Downgraded". That is NOT the same level that my account was before. It is a completely restricted account that is USELESS. Can't bid or buy!

  Again, Copart took my money and ran. They still haven't made good on their promise to fully reinstate my account after paying their fee. They are lying that "rules are rules", because they just make it up as they go.

• Initial Complaint

  Date:05/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the car on 4/27/2023. I know whats means run and drive on Copart policy. The problem is that a special inspection was attached to information about the car. The entire inspection was faked to sell the car faster and with more profit. Believing the inspection to be a genuine, I bought the car. I paid for the transport and the next day the car was at my place. I immediately understood that I had been scammed because the car was not driving. The transmission was broken. In the attached inspection it was written that the transmission shifts normally in all gears and drives on the freeway at speed limit. Check engine lights were on etc 50% inspections are a lie. The next morning when the Copart in *********** ********* was open I called and said I was scammed. If it wasnt for this additional inspection, I certainly wouldnt be bidding on this car. They told me there was nothing they can do about it. Somehow I had to come to terms with this deception. My loss. But now I cant come to terms with the fact that I cant transfer the title to my name in ******** because some signature is not correct. I called them and told them I had a problem with the title. They suggested that I go to other DMV branches until I found a person who will turn a blind eye to the problem. Cant really come to terms with this. Talking to the customer service, a representative told me that if there manager does nothing about it, they should buy back the car. Talking to the manager, he advised me its a great way out of the situation, going from door to door until someone makes a mistake. Please help me in this situation. What should I do with a car I cant even register? Copart lot# for the car is ********.

  Customer Answer

  Date: 05/17/2023

  Additional inspection report attachment

  Customer Answer

  Date: 05/17/2023

  Additional info

  Customer Answer

  Date: 05/19/2023

  Copy of title. Big mess with the signatures

  Business Response

  Date: 05/24/2023

  ***************************,
  
  We have received confirmation from the purchasing Copart facility that they have forwarded you a prepaid ***** envelope to return the title provided for the vehicle referenced. Upon receipt of the title, our seller will provide a transferable title to you for titling and registration. We appreciate your patience while resolving this result of unforeseen occurrence. 
  
  Copart respectfully request the BBB to close this complaint as we are awaiting the return of the title for corrections.
  
  Thank you,
  
  Copart

  Customer Answer

  Date: 05/24/2023

  I am rejecting this response because:   From the start of this case I asked for returns and refund for the car. By adding this false condition report, Copart is misleading potential buyers. I understand Coparts rules of run and drive. The car doesnt have to run perfectly, but it moves at its own power. Adding such a false condition report at a same time, Copart signed that the car is in good driving condition. In my case, it was an outright lie.When I received the car I had to push the car into my driveway. The transmission was broken. As a Copart customer I have lost all trust in this company. Its not my fault here, its the offsite and Copart sellers. I sincerely hope, that Copart as a company that is appreciated in the world will not allow such customer opinions. 

  Business Response

  Date: 05/25/2023

  In response to the claim asserted by *************************** that was purchased at Coparts auction was misrepresented as Run & Drive.  One of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and **************************************** account indicates that he consented to and accepted the current Terms and conditions.The definition of Run and Drive when you see it on the website advertisement states:
  At the time the vehicle arrived at Coparts location, Copart verified that the vehicle started, (ii)could be put into gear, and (iii) was capable of moving forward under its own power. There is no guarantee, representation, or warranty that the vehicle is in roadworthy condition or can be driven lawfully upon the highways of any state. There is no guarantee, representation, or warranty that the vehicle will start, (ii) drive, or (iii) move forward under its own power at the time the vehicle is picked up at Coparts location. It is the Members sole responsibility to ascertain, confirm, research, inspect, and/or investigate the vehicle prior to bidding on it. Once the vehicle is removed from Coparts premises, the Member accepts the vehicle as is         
  
  The R&D label does not guarantee that any vehicle is safe to drive without first undergoing repairs, nor does it guarantee that any vehicle will ever be roadworthy again. The R&D simply states that, at the time the vehicle was brought to a Copart yard to be prepared for auction, it could be started and moved forward a minimal distance under its own power. No guarantee is made as to the operability of an R&D vehicle at the time it is retrieved.
  Our T&Cs point out that the information we provide is for convenience only, and that burden is placed upon the member to gather information on the vehicle prior to bidding on it. This information can be found at section I.A of our T&Cs and reads:
  
       Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form (Vehicle Information). It is the sole responsibility of the Member to ascertain,confirm, research, inspect, and/or investigate vehicles and any and all Vehicle Information prior to bidding on vehicles.
  
  Had ************** came out to inspect the vehicle before bidding he would have been fully aware of any issues associated with it.The webpage advertisement even provides a list of ********* Services, who for a fee will come out and inspect the vehicle and provide an in-depth report after the inspection. All these tools were available for Mr. ****** utilize, but he failed to use any of them. Accordingly, Copart rejects any and all demands ************** has regarding a refund.  

  Customer Answer

  Date: 05/25/2023

  I am rejecting this response because:   I disagree with Coparts opinion. I perfectly understand the regulations regarding the term run and drive. I do not agree that Copart will post an additional condition inspection report. The additional condition report knowingly misleads the buyer. Seeing such a condition report, the buyer wants to know that the car inspection was done reliably and everything that is written there is true. Unfortunately, driven by quick sale, Copart adds a false impression to the car description, and thats just unacceptable. Thus, I am asking the Copart to be a reliable company that is okay with each side, i.e. the seller and the buyer, and not include false reports in the description. Thats all.

• Initial Complaint

  Date:05/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 10th 2023 I bid on lot number ******** for a car in ****** ****. My member number is ****** . I was bidding using the mobile app on my android phone. This was my first time bidding on a copart auction and I was winning the auction. While I was bidding it would show "Winning" with a "globe" for the location (It didn't show my location just a globe and the words "winning". It went green after I bid to show that I was winning but then went to gray which made me think I was no longer winning the auction. I bid a couple more times thinking I was losing. I did end up winning the lot but I was suspicious that I was bidding against myself. I contacted Copart customer support by chat and they said to contact the lot manager in ******. I did so and he verified that I did bid against myself raising the price a few hundred dollars but could not issue any monetary compensation. I picked up the vehicle on May 11th. Copart needs to make it clear when you are winning an auction to prevent bidding against yourself. I am requesting a refund of the money for the multiple times I bid against myself.

  Business Response

  Date: 05/15/2023

  *****************,
  
  In reviewing the virtual bid log for the vehicle referenced,additional bids were placed by your member account increasing your bid. One of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and Conditions. ************** member notes indicate that ***************** consented to the Terms and conditions on 5/9/2023.  These Member Terms and Conditions state:
  H. Bids Entered. Once a bid has been submitted, it cannot be retracted, deleted, or cancelled.
  E. Account Activity. Members are responsible for all account activity, including, without limitation, all Preliminary Bids and Virtual Bids submitted under the Members username and password through Coparts websites or through terminals located in kiosks at Copart facilities. A Members account *** not be transferred or assigned to any other person or entity.  The Member shall promptly notify Copart in writing in the event the Members account, membership I.D., or username and password are used without authorization. The Member shall be responsible for all account activity and charges incurred prior to Coparts receipt of written notice from the Member of the unauthorized activity.
  D. Relist Fees. In the event a vehicle is not paid for within the time specified by the Copart facility where the vehicle was sold,Member agrees that Copart ***, in its sole and absolute discretion, cancel the sale or relist the vehicle for sale, and the Member shall be responsible to pay a relist fee plus any collection costs, including court costs and reasonable attorneys fees.  Relist fees *** vary by facility.  The Member agrees to verify relist fees prior to bidding on vehicles.
  

  By agreeing to these Member Terms and Conditions, ***************** acknowledges that he understood the referenced risks. Copart asks that the BBB closed this case as everything was presented to ***************** prior to becoming a member. After his review, knowing these risks, he agreed to these terms and conditions and became a Copart member.

  Customer Answer

  Date: 05/15/2023

  I am rejecting this response because:   I'm not asking for a money back from my bid that was higher than other bidders - I'm asking for money back from the multiple bids against myself. It is unclear through the app and the web site as to whether an auction is being won by myself. The bid button isn't disabled if you're winning and it should be.  it also is described as a "max **** which in reality it isn't. because it's an actual bid against yourself.  No other auction company does this.

  Business Response

  Date: 05/16/2023

  Coparts position is unchanged in this matter and we stand behind our previous response.

• Initial Complaint

  Date:05/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02/16/2023, I bought a 2016 Tesla through the auction of COPART, and upon delivery of the vehicle we noticed that the vehicle had been damaged prior to being delivered and when I purchased the vehicle it did not have those damages. So, either they intentionally published/advertise inaccurate information about the listed vehicle, or they damaged the vehicle prior to being delivered and they omitted that upon delivery. The damages are approximately $11K - $15K and it is causing me additional expenses as the vehicle went from being repairable in 2-3 weeks to now potentially being a total loss and its been sitting at the repair shop ever since, exposed to the elements as the driver side door doesnt close because of damages caused by them. The body shop has not told me the balance for having the vehicle sitting on their shop, but it can result in nearly $2,000. The vehicle cost me $14,891.14 and needed repairs of about $5K - $7K *** that I had accounted for when I purchased the vehicle, but with these additional damages it nearly triples the cost of it and is no longer affordable. I feel like I got taken advantage of.I've attempted several times to get a resolution and they are not responding to my calls or emails. I wanted to hear back from them and reach a resolution, but they have not responded to any of my emails, and *************************** claim is the best form of reaching a resolution with the General Manager (Codi), but they never responded to any of the emails.I've talked to everyone in the *** Dep, front desk staff and the assistant manager, and they redirect me to the GM(Codi). I went in person too, and spoke to front desk staff, and the assistant manager and him too said he couldn't help me without talking to the *** I asked to speak with him, I waited nearly 2 hours and they refused to bother him, because "he was in meetings" supposedly.

  Business Response

  Date: 05/17/2023

  ***************************,
  
  The management team at the Copart purchasing location has confirmed they will be processing a buyback for this vehicle.  They further explained they will be securing the vehicle from its current location and returning the vehicle to Copart. We appreciate your patience while resolving this result of unforeseen occurrence.
  
  Copart respectfully request the BBB to cancel this complaint as the purchasing location will be processing a buyback of this vehicle.
  
  Thank you,
  Copart

  Customer Answer

  Date: 05/17/2023

  I have reviewed the business response and accept this resolution. 
  

  However Im still waiting for further communication from them and details as to when this will happen.

• Initial Complaint

  Date:05/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested refund for my credit balance of $320 for my deposit of unapplied funds back in August 2022. Account services advised they will process my refund and I should receive a check in the mail. Several months passes by and I contacted the accounting department and was advised a check was mailed out, and advised the check was processed at ***** ***** bank on 9/12/2022. I requested a copy of the cancelled check. The cancelled check showed the check was processed with ACH Routing Number ********* - ***** FARGO BANK NA (*********). My business is located in ****, and there are no retail ***** ***** banks in ****. Also the signature on the check does not match mine. I was advised I would need to fill out and submit fraud form so COPART can submit it to their bank which is **************** I filled out the fraud claim form for **** of America and submitted this form back to copart in December 2022. It is now May 2023 and I am still dealing with this issue of not receiving my refund. I been advised the treasury department is waiting to hear back from **** of America in regards to my claim. Does it really take 5+ months to investigate a stolen check that was cashed in another state, and also the signature does not match? I know Copart has a copy of my drivers license and they can also verify the signautures dont match. I have numerous emails back and forth with ***************************** the Accounting Clerk at Copart, asking for updates and status when I will receive my refund over the last 5-6 months trying to get this resolved. Only thing she was able to tell me is the treasury deparment has no resolution for this issue, still waiting to hear back from the bank. I am very frustrated and this is my last effort trying to get this resolved before I take this to small claims court. Please I just want my refund of $320 that I paid as a deposit which is 100% refundable. thank you

  Business Response

  Date: 05/11/2023

  **************,
  
  We do apologize for the delay; we are exhausting all efforts to ensure the claim process is not delayed on our part as we have provided all requested documentation. The unfortunate interception of the refund check was outside of our control. Unfortunately, the claims process can be lengthy. We are unable to reissue the refund check until the fraud claim is honored by the financial institution and our funds are returned.We will continue to assist in the claims process and keep you updated along the way.
  
  Copart respectfully request the BBB to close this complaint as we did issue **************** refund check. The interception of this refund was at no fault to Copart. We have filed the fraud claim and provided all requested documentation. Copart will reissue a refund check to our member when/if the fraud claim is honored and our funds are returned.
  
  Thank you,
  
  Copart

  Customer Answer

  Date: 05/11/2023

  I am rejecting this response because it does not take more than 90 days to investigate fraud case for checks. I contacted **** of America business security center and inquired about the process on disputing a check that was cashed by another person. I was advised most cases are resolved within 45 days. But in more complex situations can take up to 90 days. But if the fraud occurred international then the time frame can vary by case to case. This fraud case has been ongoing for 130 days and counting, and the only update I get is the treasury department still waiting to hear back from the bank.  The length of time that has passed since the fraud occurred, and the lack of progress in the investigation I would like to speak with a supervisor or representative who can provide more information about the status of the investigation from either Copart or **** of America. Can you provide me a case # or reference # to **** of America? I find it hard to believe this fraud case hasn't been resolved yet. This shouldn't be a complex case for **** Of America or ***** Fargo to investigate. The check was somehow stolen, cashed in another state, signatures dont match, and I dont bank with ***** Fargo. If I am able to speak with representative from **** of America and be advised that this case is still under investigation. Then I will continue to wait patiently and wait for resolution. 

  Business Response

  Date: 05/12/2023

  Coparts position is unchanged in this matter and we stand behind our previous response.

  Customer Answer

  Date: 05/12/2023

  I am rejecting this response because this issue of fraud happen to Copart. The thief steals a check meant for my business, then forges my signature to cash the check it. Under the Uniform Commercial Code, the check was not properly payable. Because the check was payable to my business, my signature is necessary for any further negotiation of the check. The thief forgery is not my signature and cannot pass title to the check. ***** ********** must recredit the Copart **** of America account. But why should I have to wait for the investigation to conclude in order for me to receive my deposit back? Most cases the bank will issue a provisional credit back for a fraudulent charge while they investigate. Copart being fortune 500 company I'm sure they received the provisional credit while **** of America investigates this fraud. Hopefully copart will reach out proactively and advise the status. Which they have not done during this entire time.

  Business Response

  Date: 05/18/2023

  We have received notification from the financial institution that they have honored the fraud claim. A replacement refund check will be issued and mailed to the mailing address listed on your member account. 

• Initial Complaint

  Date:05/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi this is Member ID# ****** I won a 22 vent sonic lite rv trailer. on 3/13/2023 and picked up on 3/14/2023 even got bill of sale and aked the young girl for the tiltle, she said they will mail to me and i said that sounds great. I showed the bill of sale to yard worker to get permission to take trailer out of yard every thing was good. so I waited little over a month for title so I called to get update and the lady said I owed $400 in storage fee's and said that I got trailer out on the 3/31/2023. I said no I got the bill of sale to prove it, she said to send to the general manager at ************************************ becouse he's the only one to approve money back,so I did send him copie of bill of sale on 4/26/2023 and I'm still waiting on responds today is 5/9/2023 I called back few times and I was a little upset that hes always in meetings that he cant talk to me, and everytime I ask them to please let him know Im waiting on responds, them one of the girls said well just to let you know we charge send titles out. and my respond was yiou should let your girls know not to tell people that there going to mail title and she responded mad saying im responsible for not calling earlier and she doesnt think the gm is going to give money back for my mistake even when I got proof and sent to him or her. so I went in person to pay $400 extra to get my title and guess what the ** wasnt there. But I got title and hopfully I get my $400 back.

  Business Response

  Date: 05/10/2023

  **************,
  
  In reviewing your member account, there are currently no outstanding charges owed on lot ********. Your member account notes confirm the general manager has removed all erroneous storage charges. Additionally,your member account reflects a credit of $400.00 which can be used on your next purchase at any Copart location. You may also request a full refund of the $400 via check by contacting member refunds at ****************************************** Please ensure you provide your member account number and mailing address for the refund check. We do apologize for any inconvenience and appreciate your patience while resolving this result of unforeseen occurrence.
  
  Copart respectfully request the BBB to close this complaint as all storage charges have been removed from the member account.
  
  Thank you,
  
  Copart

• Initial Complaint

  Date:05/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Accidents happen, that's why there is a COPART. But, flagrantly dismissing responsibility is wrong. While seeking attention to costly foul-up I received indifference without explanation. Although my other experience with COPART was positive, this one was an avoidable disappointment. Lot # ******** - Purchased and paid for it and delivery thru COPART. It was delivered by an unknown with no notice before or contact after, on a Saturday. The delivery was not signed for, no one was present when delivered. - There was substantial additional damage that was not present pre sale, see pictures and description of damages. (The exhaust was tore from its mounts up to the engine and sticking out of the right side from under the car, the muffler was in the back seat) - The car was left half way in the street in an unsafe location, likely because the exhaust was sticking out the side and moving would cause further damage. The simple question of who delivered the car has not been answered. Thank you for any customer support to whoever provides it.

  Business Response

  Date: 05/11/2023

  ****************,
  
  The general manager at the purchasing location has confirmed they are proceeding with a buyback of this vehicle. He further explained the reimbursement check will be forwarded via ***** Tracking ************. We do apologize for any inconvenience and appreciate your patience while resolving this result of unforeseen occurrence.
  
  Copart respectfully request the BBB to close this complaint as this vehicle is being returned to Copart and a refund has been issued.
  
  Thank you

  Copart

• Initial Complaint

  Date:05/08/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm writing regarding Lot ********, purchased on April 20, 2023.As an international buyer from ****, I faced certain challenges due to the Eid holidays that occurred from April 20,2023, to April 26, 2023. During this period,all banks in my country were closed,leaving me with no alternative but to wait until they reopened to make the necessary transfer. Fortunately, I managed to send the payment of $31,950 on 4-27-2023, as evidenced by the attached receipt.I received confirmation from my bank that the funds were received on 4-28-2023, just one day after the transfer was initiated.When I contacted Copart customer service,I was informed that there might be a processing delay but was assured not to worry as they would assist with storage credits.Regrettably,the funds were only applied to my account on *********** my dismay,upon reviewing my account,I discovered that I had been charged a list reverse fee,a late payment fee,and various storage fees,despite the circumstances beyond my control that compelled me to send the payment earlier due to a national holiday in my country.I would like to emphasize that I have been a loyal Copart customer for the past three years,maintaining a Business account and holding a Premium membership.Over this period,I have purchased more than 35 vehicles from Copart,totaling over$400,000,and have consistently made timely payments without any incidents of late payments.It is disheartening to find that my long-standing relationship with Copart and my track record of prompt payments have not been taken into consideration when addressing this particular situation.I kindly request your assistance in resolving this matter and rectifying the unjust charges imposed on my account. Given the circumstances surrounding the delay in funds transfer,I firmly believe that I should not be held responsible for these fees, as they were beyond my control.I sincerely hope that Copart will reconsider their position and provide a fair and satisfactory resolution.

  Business Response

  Date: 05/08/2023

  ****************,
  All member fees are outlined in the Member Terms & Conditions which you signed upon becoming a member.  You have the availability to see the fees listed in detail by logging into your Copart member account, Clicking on the My Account tab, then at the bottom of the menu you will see a Member Fees section.  Everything is explained there. Additionally,when reviewing the lot and your member notes the management team at the purchasing location extended a one-time courtesy credit of $235 toward storage fees that were allocated to the lot. Moving forward ensure you are aware of your financial institution holidays to prevent relist reversal fees and storage charges.
  Copart respectfully request the BBB to close this complaint as all fees are outlined prior to becoming a member.

  
  Thank you,

  
  Copart

  Customer Answer

  Date: 05/08/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:05/08/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from Copart on December 7 2022. I picked up the car the same day. They didnt have the title or BOS ready and I had to pick those up later. Starting on 12/9/22 they began charging storage fees for the car which I had already picked up every day until I called and persisted to speak to a manager on 3/6/23. I had called previously to this on multiple occasions and the storage fees didnt stop getting added to an invoice. It is 5/5/23 almost 2 months since they said they would clear the $2,135.00 in unpaid storage fees which is preventing me from using the account to purchase any other vehicles.

  Business Response

  Date: 05/10/2023

  ******************,
  
  
  The general manager at the Copart purchasing location has confirmed all erroneously storage charges have been removed from your member account. We appreciate your patience while resolving this result of unforeseen occurrence. Thank you for your business.
  
  
  Copart respectfully request the BBB to close this complaint as all storage charges have been removed from the member account.
  
  
  Thank you,
  
  
  Copart

  Customer Answer

  Date: 05/10/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:05/02/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2018 GMC pick-up they are refusing to hand it over even when I have the title in hand. I have contacted them several times and went into the office and with a body camera on. I call frequently and get no result, but the vehicle is sitting in the back, and they are refusing to release it to me.

  Business Response

  Date: 05/02/2023

  Unfortunately, ************************************* did not provide enough information to identify the vehicle in question. The Copart member number, Copart lot number or VIN would suffice. Once we receive that information, we will be happy to investigate the matter.
  
  Thank you,
  Copart