Business Profile

Online Dating Services

People Media, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Dating Services.

Complaints

This profile includes complaints for People Media, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

147 total complaints in the last 3 years.
54 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/26/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To whom it may concern, I ***** am a domestic violence victim and has recently had my safety compromised. I contacted customer service of ******************** and asked to have my account permanently deleted several times and the agents have refused. **************** has restricted my account (which is fine I have no intention on retrieving) but refuses to delete. It is imperative my account is removed from your site for my safety, I am currently in a domestic violence shelter due to this matter. Please permanently remove my account as soon as possible.
Business Response
Date: 12/26/2023
People Media
PO Box 25458
******, ** 75225
December 26, 2023
VIA ONLINE RESPONSE
Re: Complaint ID

Good Morning,

Please note that our records show no BlackPeopleMeet accounts registered with the phone number and e-mail address provided. If this account was registered using an alternate set of registration credentials, we ask that this information be provided so that we may offer additional assistance. Otherwise, this may mean that the account has already been deleted.

Sincerely,

People Media
Customer Answer
Date: 12/26/2023
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:12/06/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had an account that my daughter created for me on her own and then showed me some of the people on the site. She asked if I was interested and I said yes but how do I access it if its under your email. ********************** so she said I will change the email to yours ******************** Once she did it was fine for a few days and when I started a conversation with some one and gave my phone number it started saying error and I lost the account.More so when we were going to talk the next day. I cried and emailed them multiple times. Some reference number is *******, I emailed at least four times asking for a call since there is not number. I then created and paid for a week subscription on Sunday the 6th under my other personal email. ******************** and reach out to **** whom I started to talk to and yesterday he got an email from Ourtime saying they shut down my first account and that I was a scammer. I am divorced 6 years and my child was trying to push me to start a new life. I am so hurt and now I probably will never hear from **** again. Since we are both ********* and I am sure he feels that God is shutting this down. I would love for this organization to reach out to me by phone, my # is ************ to rectify and apologize to **** for there error. The # I got from you all does not work.
Business Response
Date: 12/06/2023
People Media
PO Box 25458
******, ** 75225
December 6, 2023

VIA ONLINE RESPONSE
Better Business Bureau of ************ ***********.
*******************************************************************************

Re: Complaint ID ********

Good Morning,

Please note that OurTime does not currently offer phone support. Please be aware that there are fake customer support numbers posted on various websites, none of which are affiliated with OurTime.

OurTime.com is the only place we will share updates and we will never ask for your login credentials.

****************************************************************************************

Our records show that the account associated with the phone number provided is not banned or restricted, and is active. However, this phone number is not associated with any account registered under e-mail address

In order to provide additional support, we ask that this concern be updated to reflect the correct phone number used to register the account that is also tied to e-mail address **********************

Sincerely,

People Media
Initial Complaint
Date:12/05/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Signed up for Our Time in June 2023 for one month. Cancelled within 2 weeks, I was being harassed by a certain person. I sent a message in July asking Our Time to remove my information from their site. I sent 2 more messages and they said my information was removed. It is now December and I get at least one email a week from someone using *******. Obviously my information is still out there. I want my name and information permanently removed from this site!!!!It is an invasion of my privacy.
Business Response
Date: 12/05/2023
People Media
PO Box 25458
******, ** 75225
December 5, 2023
VIA ONLINE RESPONSE
Re: Complaint ID
Good Morning,

We have reviewed our records and confirmed there are no ******* accounts linked to the e-mail address provided. If this account was registered with another e-mail address, we ask that this concern be updated with that information so that we may look into this further.

Sincerely,

People Media
Customer Answer
Date: 12/31/2023
Ive attached a photo of an email I received today from OurTime
so apparently my email ************* is still in OurTime database.

Business Response
Date: 01/08/2024
People Media
PO Box 25458
******, ** 75225
January 8, 2024
VIA ONLINE RESPONSE
Re: Complaint ID
Good Morning,

The attached image appears to indicate that the sender of this message pictured is a gmail address. To correct any misunderstanding, OurTime e-mail notifications will not come from a gmail domain, and the message pictured may be part of an online phishing scam. We recommend refraining from any interaction with the sender.
With regards to OurTime's database, there are no accounts linked to the e-mail address provided as indicated in our previous response, and this was confirmed again as of this response 1/8/24.
Thank you for your understanding.

Sincerely,

People Media
Customer Answer
Date: 01/09/2024
OurTime responded that any email I received that said it came from Our Time is a phishing scam. I just received 3 more emails this week.
Apparently the phishing emails will continue and this tells me the data I gave OurTime was compromised and not secure.
therefore my complaint is that OurTime did not secure my email address.
Customer Answer
Date: 01/11/2024
I am rejecting this response because:
OurTime responded that any email I received that said it came from Our Time is a phishing scam. I just received 3 more emails this week.
Apparently the phishing emails will continue and this tells me the data I gave OurTime was compromised and not secure.
therefore my complaint is that OurTime did not secure my email address.
Initial Complaint
Date:11/27/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 13th Ourtime collected for 11/13/23 to 12/13/23 and I think it was either the 13th or 14th I canceled my subscription hoping that the month would run out and then they would not charge me again on 12/13/23. Instead of that happening they stopped my subscription immediately and so I paid for the month and did not receive the month that I had paid for.
Business Response
Date: 11/27/2023
People Media
PO Box 25458
******, ** 75225
November 27, 2023
VIA ONLINE RESPONSE
Re: Complaint ID

Good Morning,

OurTime users who cancel their subscription prior to the renewal date will still retain access to all paid features for the duration of the paid thru period. We have confirmed that **** cancelled this subscription correctly, but also see that **** resigned membership with OurTime, meaning that the account is deactivated on the service and no longer being circulated to other OurTime members. We take the contents of this concern to indicate that **** did not intend this, and have un-resigned his membership so he may continue to enjoy OurTime for the duration of the previously paid for time. We have also credited 10 days of additional time free of charge as a courtesy to ensure that no paid time has been lost.

Sincerely,

People Media
Business Response
Date: 11/27/2023
As an additional note to avoid any misunderstanding, this subscription remains cancelled and will expire automatically after the paid through date rather than renewing unless **** takes additional action to reactivate the subscription.
Customer Answer
Date: 11/27/2023
I have not heard word from Ourtime yet but I went to try and sign on today and it let me on and did not give me the notice that it had been terminated
Customer Answer
Date: 11/28/2023
Yeah how can they cancel my subscription a day or two after they collect the money for an additional month worth of subscription. To me that sounds more like a scam than it does anything.
Customer Answer
Date: 12/01/2023
I am rejecting this response because: Yeah how can they cancel my subscription a day or two after they collect the money for an additional month worth of subscription. To me that sounds more like a scam than it does anything.
Customer Answer
Date: 12/01/2023
Yes they did reinstate access after the complaint was filed which should have been the policy to begin with instead of shutting it off immediately. They're trying to make themselves look good now after the fact. Thank you for your help
Initial Complaint
Date:11/20/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
OurTime cancelled my membership, and then a few days later, continued to charge me.
Business Response
Date: 11/20/2023
Match Group, LLC
PO Box 25458
******, ** 75225
November 20, 2023
VIA ONLINE RESPONSE
Re: Complaint ID
Good Morning,

We can confirm that this account was banned for violations of the OurTime Terms of Use. We can also confirm that the active subscription at this time was refunded 10/7/23 and returned to the original method of payment. These funds may take **** business days to be received and we recommend checking with the payment method provider to confirm when these funds may be available.

Sincerely,

People Media
Customer Answer
Date: 11/21/2023
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:11/15/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have used the dating app our time and decided to cancel. I canceled in the app store on my phone and It showed I canceled but I was able to use the app until jan 14 ****. I deleted the app. when I realized I was still being charged there was not answer from customer support. When you try to reset your password there is never a password reset email sent. I have got a hold of customer support through email with screenshots of the charges on my credit card and the cancelation on my app store and they are stating they cant find my original account used. I called my credit card and filed a dispute but again i was charged this month. the customer service number is not an actual support number it only tells you how to log in to cancel your subscription, not actual live person to talk to. **************
Business Response
Date: 11/15/2023
People Media
PO Box 25458
******, ** 75225
November 14, 2023
VIA ONLINE RESPONSE
Re: Complaint ID

Good Morning,
The e-mail address and phone number provided are linked to a free ******* account with no associated subscription.
In order to provide further assistance, we ask that this concern be updated with as much of the following information as possible:
Alternate username
Alternate email address
Phone number used to verify your account
full name
billing zip code
The first six and last four digits of the credit card number
The amount of the most recent subscription charge

Sincerely,

People Media
Initial Complaint
Date:11/07/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I joined ******* Dating site on 9/23/2023 and paid $90.49 for a subscription that should last a number of months (I think it was 6 or more).On 10/18/2023 I received an email that I thought was fraudulent claiming to be from OurTime: "Please know that OurTime welcomes all single adults seeking one-to-one relationships ranging from companionship to friendship, romance to marriage. However, we do not cater to individuals who are already in a relationship or marriage.To help ensure the quality of our site, please confirm your relationship status in the next 7 days, by replying to this email. Please know that if you are in a relationship status currently not supported by OurTime , or if we do not hear back from you within the next 7 days, we will be forced to terminate your membership." I wrote to ******* and asked them to verify that this actually came from them. They did not provide me with an answer. Then on 10/24/2023, I received this email: "Hi ******, Please note that Match welcomes all single adults seeking one-to-one relationships. However, we do not cater to individuals who are already in a relationship or marriage. Per the terms agreed to during the subscription process, you must be single or separated from your spouse to register as a member of Match or use our site. Therefore, your account has been terminated. We appreciate your understanding.Our Terms of Use can be referenced at the following link: **********************************************. If you paid to attend an upcoming Match Event, please know your name has been removed from the **** list and any charges associated with the event have been refunded. Best,Customer Experience Team"The last item was another email on 10/24/2023: "Were sorry to say goodbye, but we dont allow anyone under 18 on Ourtime. Need more information?" etc.They have no customer service number, and they are not responding to my email inquiries.I either want to be reinstated, or have all my money refunded.
Business Response
Date: 11/07/2023
People Media
PO Box 25458
******, ** 75225
November 7, 2023

VIA ONLINE RESPONSE
Better Business Bureau of Metropolitan ***********.
********************************************************************************

Re: Complaint ID

Good Morning,

Our records show that OurTime received confirmation of ******'s relationship status, and that this account is currently active. We also show a successful login within 24 hours. Please let us know if there are further concerns in connection with this matter.

Sincerely,

People Media
Customer Answer
Date: 11/09/2023
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:11/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
October 30 2023 purchased a 6 month membersip to ************. I have been locked out of my account and despite trying to contact customer service no ability to access the account. I want to cancel my membership #********* with email address ******************* business has no working customer service telephone number and business number thru People Media is invalid.Cannot cancel membership without access to account. Called Discover card to complain and they could not help me.
Business Response
Date: 11/06/2023
People Media
PO Box 25458
******, ** 75225
November 6, 2023
VIA ONLINE RESPONSE
Re: Complaint ID

Good Morning,

Our records show this ******* account is pending phone verification. Please note that this verification must be completed to access the OurTime account. Upon review, we have determined that this is due to ***** having recently used this phone number to verify a second OurTime account created under another e-mail address. This account has been closed, and at the time of this writing the phone number has been used to verify the account registered to **************** We have also taken the necessary steps to cancel the account's subscription, although ***** will continue to have access to paid features for the remainder of the current paid period.

In addition, we have cancelled the subscription associated with this OurTime account,

Sincerely,

People Media
Initial Complaint
Date:10/23/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for the free service in the beginning of 2023, over 9 months ago. I wanted to browse the service to see if it was worth it. I was constantly sent emails to join the paid service. At the end of September, I finally decided to pay for a membership. I had the membership for less than 2 weeks and was notified "Please know that due to our Terms of Use, your Match account has been terminated. We believe this action to be in the best interests of our member community." I was on the service for 9 months without any notice and suddenly become not qualified for a membership after I submitted a payment? There's is something very shady about this service.
Business Response
Date: 10/23/2023
People Media
PO Box 25458
******, ** 75225
October 23, 2023

VIA ONLINE RESPONSE
Better Business Bureau of Metropolitan ***********.
********************************************************************************

Re: Complaint ID ********

Good Morning,
We can confirm this account was terminated for violations of the OurTime Terms of Use, which explain "PeopleMedia reserves the right to investigate and, if appropriate, suspend or terminate your account without a refund if PeopleMedia believes that you have violated these Terms, misused our Services, or behaved in a way that PeopleMedia regards as inappropriate or unlawful, on or off our Services. We reserve the right to make use of any personal, technological, legal, or other means available to enforce the Terms, at any time without liability and without the obligation to give you prior notice, including, but not limited to, preventing you from accessing the Services."
Due to privacy and security concerns, we are unable to disclose further details of this decision. However, we can confirm that a courtesy refund has been issued for this purchase and returned to the original method of payment.
This account will not be reinstated and any new accounts **** creates will also be subject to termination. Thank you for your understanding.
***********************************************

Sincerely,
People Media
Customer Answer
Date: 10/25/2023
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:10/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In June '23 I applied for use of their dating system, within day I with ***** I have written multiple times asking to be withdrawn from their client list. After a period of time i wrote demanding to be remove & failing that indicated I would be filing complains with *************************** This is that complaint.Intermittently I receive a message much as follows " Name, Just responded to your message" The is a minimum a gross deception,or in reality a fraud as I have sent no message. When done repeatedly it is harassment.
Business Response
Date: 10/12/2023
People Media
PO Box 25458
******, ** 75225
October 12, 2023

VIA ONLINE RESPONSE
Better Business Bureau of Metropolitan ***********.
*******************************************************************************

Re: Complaint ID

Good Morning,

Please note that the account associated with these credentials has been closed. After an account is closed for any reason the profile is no longer visible on the service and data is disposed of in accordance with OurTime's Privacy Policy.
As an additional note, we reviewed this account and confirmed that multiple messages were sent, and the responses received from other users replying to those messages. The implication that OurTime has misrepresented or misled ***** by providing him with notification of these responses is not correct.

Sincerely,

People Media
Customer Answer
Date: 10/14/2023
The Our Time commentary that I had initiated contact with the various names is an absolute falsehood. They lied to you!   Since withdrawing from *******, I have NOT contacted anyone.   Ask them to prove 1) the date my account was cancelled &&&   2) that I initiated any contact with those people on that list.   First, unless they lie, again, my account was NOT closed when I wanted &&& again, unless they, lie they can not prove I initiated contact. It is this complete absences of re3sponsibilty that caused the complaint to be filed in the first place.   I want my complain, their response and my rebuttal of that response to become a part of Our Times permanent public record.
Customer Answer
Date: 10/16/2023
I am rejecting this response because: The Our Time commentary that I had initiated contact with the various names is an absolute falsehood. They lied to you!   Since withdrawing from *******, I have NOT contacted anyone.   Ask them to prove 1) the date my account was cancelled &&&   2) that I initiated any contact with those people on that list.   First, unless they lie, again, my account was NOT closed when I wanted &&& again, unless they, lie they can not prove I initiated contact. It is this complete absences of re3sponsibilty that caused the complaint to be filed in the first place.   I want my complain, their response and my rebuttal of that response to become a part of Our Times permanent public record.
Business Response
Date: 10/18/2023
People Media
PO Box 25458
******, ** 75225
October 12, 2023

VIA ONLINE RESPONSE
Better Business Bureau of Metropolitan ***********.
*********************************************
******, ***** 75201

Re: Complaint ID

Good Morning,

This account was closed 6/21/23. With regards to the inquiry about the messages sent by this account, OurTime members may request a copy of their personal data by following the instructions at ************************************************************************************************************
Sincerely,

People Media
Customer Answer
Date: 10/19/2023
I am rejecting this response because:

They state the file was closed on the 21st of June. IF so, why am I still receiving e-mails from them stating, to the affect of: (named party) is responding to my inquiry. when in fact I have NOT responded to anyone.

Customer Answer
Date: 10/29/2023
The attached is another example of the ongoing harassment by OurTime. This e-mail arrived just this am. They lied to you, again!!. They said that they had closed my account back on June 21st. That is over 4 months ago.   They keep sending e-mail saying someone was responding to ME. That is a damned LIE!   No one is RESPONDING to me. Have a friend, a retired *********** **********************; his favorite saying: " Sometimes in life there just aren't enough hand grenades to go around"   These people are living proof of the viability of that statement. BBB, if you are NOT able get these people to stop this harassment, just let me know, please, and I'll seek other remedies.   THNX   *****
Business Response
Date: 12/11/2023
People Media
PO Box 25458
******, ** 75225
December 11, 2023

VIA ONLINE RESPONSE
Better Business Bureau of Metropolitan ***********.
*******************************************************************************

Re: Complaint ID

Good Morning,

Please note that e-mail notifications from this account have already been stopped. However, we see that ***** continued to contact *******'s support team after this date with inquiries regarding his account. OurTime's support staff as responded to these complains via the assigned support tickets. Please note that notifications for support ticket responses are not related or linked to the e-mail notification settings for a user's OurTime account.

Sincerely,

People Media
Business Response
Date: 12/11/2023
TO THE BBB: To be clear, the user's e-mail notifications for this account have already been turned off, provided the user has given the correct e-mail address in this concern and has not created multiple OurTime accounts with multiple e-mail addresses, or is referencing an account with another service. We cannot comment on the notification status for any accounts linked to e-mail addresses that have not been provided.
The user has, however, continued to contact the OurTime support team about this account, and the team has replied to these tickets as recently as November 2023. The user will continue to receive notifications for every support ticket response at the e-mail address they provided when the ticket was opened.
Additionally, the user's earlier claim is that he did not send any messages and therefore other OurTime users could not reply to his messages, is not accurate. We believe this was addressed in our previous responses.
Customer Answer
Date: 12/15/2023
I am rejecting this response because:    See below: This was received as of 12/01/2023.   These ***** have lied to you again!! and again!! and again!!.      I do hope records of all of the correspondence is being maintained in your files. I would like to get the contact information for your corporation stat agent. We may need that information soon in order to get copies of both sides of this issue and you as an independent 3rd party are the best possible source. This is going to cost these folks money: apparently damage to their credibility is an acceptable cost of doing business, maybe an impact to revenue balance sheet may get their attention.   Thanks for your service. ****************************

You're a match.
***** Just responded to your message.

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OurTime P.O. Box 25472
******, ** 75225
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People Media, Inc. is NOT a BBB Accredited Business.