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Business Profile

Restaurants

Wingstop Inc. (Corporate Office)

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Wingstop Inc. (Corporate Office)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Wingstop Inc. (Corporate Office) has 287 locations, listed below.

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    Customer Complaints Summary

    • 496 total complaints in the last 3 years.
    • 218 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/18/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband and I ordered two chicken sandwich combos and when we got home and opened our food I could tell something was wrong with the food because of how it looked but didnt think anything of it due to never having their chicken sandwich before. I took a bite anyways thinking thats what it was supposed to look like. I immediately had an allergic reaction due to the fact the meat wasnt just chicken it had pork in it too. I had to use my ****** due to my throat closing up on me because Im allergic to pork. I called the business and they said that is their substitution for not having the real wing stop chicken. They never disclosed they were out of chicken when we ordered. I have went to the business for a refund and still nothing. Apparently the owner is the only one who can do refunds which I dont believe. Im upset that I had an allergic reaction that could have been prevent if they werent serving unknown food products to customers.

    • Initial Complaint

      Date:11/17/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a 50-pack of wings from Wingstop - **********, but upon receiving my order, I realized it was incorrect and missing 20 wings. I promptly called the restaurant to address the issue and requested that the missing wings be provided. Instead of resolving the issue easily, the staff required me to gather all the food I received and return it to the restaurant for inspection before they would replace the missing items.I offered to take a photo of the food to demonstrate what was missing, but they refused, citing a policy that requires the food to be brought in person. When I arrived at the restaurant, I asked to see this policy. The staff claimed it was in the back and on their website, but they could not show it to me or provide any written evidence of its existence.This experience was frustrating and inconvenient. Not only was my order incomplete, but I was forced to waste time and gas to resolve an issue that could have been easily addressed. The lack of transparency about their policies and the inability to provide proof of such policies raises concerns about their professionalism and customer service standards.Desired Resolution:I would like to be compensated for the inconvenience caused by this experience. Specifically:1.A full refund for the incorrect order.2. Clear communication of policies in the future to prevent similar issues for other customers.

    • Initial Complaint

      Date:11/16/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed 2 orders at wing stop. The first order they threw my food together it was disgusting I took it back and they told me they would refund me. Never received the refund I had to dispute it with the bank. The second order was delivery I ordered through their app. My order was cancelled Ive been waiting almost 2 months for my money and nothing I cant dispute it because I used my cash app card. I want my money back. This is stealing.

    • Initial Complaint

      Date:11/15/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Will not answer phone or messages wrong order bad service

    • Initial Complaint

      Date:11/13/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Wingstop location I ordered from (****************************************) told me my order would be ready for pickup 20 minutes after ordering. I arrived and found out that this new location is actually a ghost kitchen where you cannot talk to any employees, there is no Wingstop branded signs and youre supposed to scan your order and a locker door pops open with your food. I waited for 2 hours after scanning my order to check in and I was initially told ***** minutes. After sitting in the parking lot for 2 hours waiting for notification that my order was ready I left. I never received notification that the order was ready. Im guessing they took my order and took my money and then never made it and skipped the order or never sent notice that it was ready. When I called the number listed for this store the number is not even connected ******************). This store is a complete scam and Wingstop provides zero customer support to issue a refund.

    • Initial Complaint

      Date:11/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/18/24 I order from good eats from wing stop my son found a hair in his ranch as well as his fries!! I have reached out 4 times no one has got back to me cause I want a refund for that nasty food!!! I dont want to order from wing stop no more!!! At this point I am grossed out!!!

    • Initial Complaint

      Date:11/11/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went on 10/28 to order a meal. I was a dollar short so I asked for a refund. The refund was supposed to total $13.52. I have not received a refund yet and its almost been two week. I have called my bank to dispute the charges but wingstop hasnt answer them so they can try to see the video or just to confirm. My bank told me to try to work it out with them but Wingstop has also stopped taking my calls and every-time I ask for a manager one is never available. I am on camera ordering food but leaving without getting the food. A manger confirmed this. So why can I not get a refund? $13.52 might not be a lot to some but in this economy every dollar counts. I am not just giving away money if that was the case I wouldve just gave my money away to my kids or a homeless person but not wingstop.

    • Initial Complaint

      Date:11/11/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Fraudulent charges of $21.29 twice on same day Friday October 18th. Never even bought anything that day on my Discover card.

    • Initial Complaint

      Date:11/10/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Reciept number ***** 10/26/2024 Host ******* cashier,:***** Total ***** I was told that I would get a refund do them handing my food to another group. They never called my name out. The cashier literally couldn't remember that he took my order and he immediately took my food to another group of woman without confirming that it was indeed her food. I asked for a refund and my food remade. They told me they would refund it back to my card and that it would take a week since it was the weekend. I did the survey that same day and they said to have "patience". It has now been two weeks and I have not received my refund! I have called several times and they say that it's up to their accountant on whether I get my refund or not. Which is complete nonsense. I have even spoke to my bank and they say the same thing. I want my refund!

    • Initial Complaint

      Date:11/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I WAS SCAMMED by Wingstop. 10/11/2024 @ 9:24pm I placed an online Pickup order for $35.49 at the ***************** Wingstop. When I got there to pickup what I payed for, the cashier lady said they didnt have anymore ranch ( I ordered 2 large tubs of ranch) So I told her to then cancel my entire order. She called over the female manager, the female manager then said she canceled my order and I will get my refund soon. I asked if I needed proof of the cancellation, she said no. I left. A few days later I was refunded $10. Not my full $35.49, but only $10. I called the restaurant and nobody knew anything. They kept telling me to call back or that someone will call me back. No one ever did. I emailed the corporate office several times and they are blatantly ignoring me. A few days ago I called the restaurant again and told them to look at the camera footage and they will see I left without the food. They are refusing. Now they are saying Its been over 14 days so we cant do anything for you . Yes, Im being serious. Then I asked if they could just give me $25 worth of food to which an employee named ****** laughed and said why would I do that? I was baffled. ONLY USE A CREDIT CARD FOR PURCHASES AT Wingstop. NEVER, EVER, EVER USE CASH OR DEBIT. Let me rephrase again. I placed an order, Wingstop canceled my order and are refusing (ignoring me) to refund the money I payed for the food i never received. I WANT MY $25 back.

    Wingstop Inc. (Corporate Office) is NOT a BBB Accredited Business.

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