Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 2023 I traded a pair of ******************* reverse mochas for a pair of Gamma ************************************ the Gamma 11s did not match the product I received. The box is completely different, not the correct size. More importantly, there is damage to the Gamma 11s, that was not described in the listing. There was no mention of the nicks present in the patent leather or the trade would not have been accepted. The nicks are clear as day but not shown in pictures nor mentioned by the seller or trade block. I complained and requested to reverse the trade as this was a clear violation of their policy; however I was treated as though I didnt matter and offered a measly credit. Trade block had the chance to make it right but opted to do the exact opposite. Their own policy stated that if shoes are authentic but do not pass their quality assurance they will Notify you and allow you to decide. This did not happen. There is also a bullet that states the other parties shoes will be rejected. Again, did not happen.

  Business Response

  Date: 06/03/2024

  Perhaps you have us confused with another company! We are a not a shoe company, we specialize in Credit and **************** So if you would kindly remove your comments for we do NOT see you as a Tradebloc Client of ours. Thank you sir!

  Customer Answer

  Date: 06/03/2024

  I have reviewed the business response and accept this resolution, the company is TradeBlocknot TradeBloc. 
  

  I will file another against the appropriate 

• Initial Complaint

  Date:05/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Falsified promises Stating the business was BBB certified Stating they contacted time share company Stating to never correspond or communicate with time share company no matter what was offered to customer Not living up to written and signed contract whereby after 18 months all funds would be refunded if they did not not get us out of time share agreement which they did not Not responding month after month after month of direct communications/faxes to them Not responding to phone messages Not living up to promise of sending documentation supposedly sent to timeshare Leaving messages daily that no one responds to Totally unreliable Asking for additional funds when asking if your credit is still good when that was part of what they advertised in face to face meeting The contract reads. If within 18 months we have not negotiated any settlement with your creditor to your satisfaction Tradebloc will refund the entire purchase price you initially paid. (*****************/CEO Tradebloc They had nothing to do with negotiating any settlement period and we are asking for our $5000.00 100% Money Back Guarantee. (*******************

  Business Response

  Date: 05/20/2024

  I wanted to reach out regarding the recent retraction of Mr *************** review. We addressed his concerns and came to an understanding. He recently emailed me that he was trying to figure out how to retract his review. Please look into his case file. Thank you.

  Business Response

  Date: 05/23/2024

  I wanted to reach out regarding the recent retraction of Mr *************** review. We addressed his concerns and came to an understanding. He recently emailed me that he was trying to figure out how to retract his review. Please look into his case file. Thank you.

• Initial Complaint

  Date:04/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was invited and attended a meeting by Tradebloc Inc. on 29 Dec 23, for the purpose of getting rid of Timeshare Ownership and protecting my credit. The Tradebloc representative promoted themselves as having a 98% success rating and a A+ rating with BBB. BBB showed they had an 'A' rating, so I signed with the Company. The process was they will setup credit protection first and someone from legal will contact you @ 3 - 4 weeks to explain the legal process and what to expect.PROBLEM IS LEGAL DOCUMENTATION. On 22 Apr 24, I received a call from the legal liaison, he told me to get pen and paper, he had good news. I asked if he was a lawyer? He responded he was the go between lawyers and clients. He asked me to write down (Transfer Settlement Offer, Default Settlement Offer, and Foreclosure), He said you don't want to go for (Transfer offer) because they look at future maintenance and that would cost about $12,000. You want (Default Offer) Because they (Resort) defaulted on their promise, and (foreclosure) was not likely. I asked him to send me Legal documentation explaining what these terms meant and how each would effect me. He said they negotiate in bulk so they don't do that, and he sent me a copy of their (RECITAL Doc). The RECITAL Doc basically said Your ownership rights were terminated, but you remain responsible for ****************** and Tax) liabilities unless you give them $1200 more for protection. I asked him again for doc of my options so I can make an informed decision, I also sent a written email request asking for copies of all documents sent to Resort on my behalf. His reply was "I stated in conversation all negotiations are done in bulk. The resort does not have the manpower to negotiate for each individual client" . HE THEN BLOCKED ME SO I COULDN'T RESPOND. Tradebloc practice is to verbally discuss important issues, but refuse to send documentation explaining those issue. Don't know how they received an 'A' rating.

  Business Response

  Date: 05/08/2024

  I would like to apologize for any confusion you must have.. It is evident that there may be some misinterpretation on your part of certain terms or options provided in your contract you signed on 12/29/2023 for which both have copies. We did send you our recital for review and will send it out to your timeshare when we reach out to you. We presented you with options to ACCEPT or DECLINE at our initial meeting. You are still well within our 18 month agreement so our company is still diligently working on your case to meet your expectations and our contract obligations. I wanted to bring to your attention that our company maintains extensive documentation of all our communications with you including but not limited to our emails, phone calls, and written correspondence. We apologize for any miscommunication with the Case Manager you were assigned and want you to know you were never blocked. We are not a law firm and you were not speaking to a lawyer. We will in be reassigning you a new case manager to work with. To provide you with some clarification regarding our company's A rating with the Better Business Bureau (BBB), for which we have. The rating is a testament to our unwavering commitment to customer satisfaction and service excellence.  We understand the importance of clarity and transparency in our agreements, and we are committed to resolving any outstanding issues promptly. Thank you again and someone will be reaching out.
  
  
  
  

  Customer Answer

  Date: 05/11/2024

  I am rejecting this response because: It make no sense to me. My complaint is about (Documentation), I requested documentation from Tradebloc legal liaison to explain what (Transfer Settlement Offer, Default Settlement Offer, and Foreclosure) meant, and how each would effect me legally. I'm also requesting a copy of all docs sent to Resort on my behalf. This is not complicated stuff, we should be working as partners. On 29 Dec 23, I was told Tradebloc had a team of LAWYERS working for us, and we would be contacted by a lawyer to go over expectations. To this day, I have not received any materials requested. I've lost all confidence in Tradebloc and request a full refund minus expenses. 

   

  Business Response

  Date: 05/31/2024

  We again sincerely apologize for any confusion you may have regarding our process. We have explained to you that we are NOT lawyers,  we have CASE managers working on your case. Our aim is always to provide clarity and simplicity in our procedures, and we regret any inconvenience this may have caused you not understanding  our continued process which we have explained to you. You need to give us the time to work on your case as stated in your contract.   We have sent out a developer letter to your timeshare and have answered all your questions. We will again go over any documentation in which you do not understand with your new assigned Case manager who will be reaching out to you.  We understand that mutual trust and cooperation are the cornerstone of success.  Lets work together towards this goal we both want to achieve. We are happy to assist you in anyway. Thank you for understanding.

  Customer Answer

  Date: 06/23/2024

  I again reject this response because:Tradebloc **** are the cause of confusion, and their documentation is either unrelated or erroneous.  From day one I requested to speak to a Lawyer, because I was told specifically that Tradebloc had a staff of Lawyers working for us and one will contact me to get my expectation and explain the process.  It took over 5 phone conversations and two case managers later before they told me Tradbloc lied, and theres no staff of lawyers working for me.  Lawyers on staff and the BBB accreditation Is why I signed with ********.  (Documentation see original complaint), I was told specifically by case manager #1 to write down (Transfer Settlement Offer, Default Settlement Offer, and Foreclosure). I asked for legal documentation explaining what these terms meant, and effect on me and my resort. He sent me a Recital form and said you want to do Default Offer, and gave me a verbal word salad but no documents. I requested the same info from case manager #2, he sent me a Recital form and some info on default strategy, he also sent an email telling me my resort was not eligible for Transfer Settlement, (but he sent the WRONG RESORT with the WRONG maintenance fees). I received 3 prices for Recital $1200, $1500, and $1000. It makes no sense to give them more money when they havent earned the first money.  I have more to say, but Tradebloc has all the communications and documentation.  Tradeblocs communication style leads to a lot of exaggerations, falsehoods and misunderstandings. Im still requesting my refund, and I want all data related to me deleted. 

  Customer Answer

  Date: 08/12/2024

  See attached for email exchanges between the business and the consumer forwarded to BBB by the consumer. 

  Customer Answer

  Date: 09/03/2024

  From: 3rbrown <****************************> 
  Sent: Tuesday, September 3, 2024 2:47 PM
  To: ******* ******* <*******************************************************************>
  Cc: Complaints <*************************************************************************>
  Subject: RE: Tradebloc
  
  *******,
  
  The BBB has been part of this process since Day-One. It began when the Tradebloc employee LIED to my FACE about a LAWYER calling me, and the BBB giving their approval Rating. Those two actions lead to me signing that Bogus Tradebloc Contract. This took place at Trabeblocs Seminar for (Getting Rid of Your Timeshare Contracts). You, Me, and the BBB are bound together, until a resolution is found. You should be Proud, Excited, and shouting from the tallest mountain about the great work Tradebloc is doing getting clients out of their Timeshare Contracts.
  
  Im requesting the following information again.  As President of Tradebloc, you should have this information readily at your fingertips.
  
  1) When did Tradebloc began offering Timeshare Contracts Exit Plans, and how many clients have Tradebloc secured                              the Exit Deeds from their Resorts? 
  
  2) What is the name of the Class Action Suit my Timeshare is in, and number of  Timeshares included in that law suit?  
  
  3) If I chose for you to stop working my case. What effect will that have on me and my money in Tradeblocs possession?
  Thank You kindly
  
  ******** *****
  #********
  
  
  Sent from Mail for Windows
  
  From: ******* *******
  Sent: Tuesday, August 27, 2024 12:50 PM
  To: 3rbrown
  Cc: Better Business Bureau
  Subject: Re: Tradebloc
  
  Mr. *****,
  
  If you would like to communicate with me in which I will continue with my stance on the refund, there is no need to include the BBB in these emails. You have officially written a complaint. The BBB does not need to be part of this communication. 
  
  Thank you. 
  
  Due to higher than normal file loads, it may take ***** hours to respond to your email. 
  
  "Just one small positive thought in the morning can change your whole day."
  Have a great day,
  
  
    ******* *******
  President | Tradebloc, Inc.
  office:  ************
  email: *******************************************************************
  
  ************************************
  ******************************
  
  
  
  
  

  Customer Answer

  Date: 10/02/2024

  Please see attached 

  Customer Answer

  Date: 11/04/2024

  From: 3rbrown <****************************>
  Sent: Monday, November 4, 2024 11:15 AM
  To: ******* ******* <*******************************************************************>
  Cc: Complaints <*************************************************************************>
  Subject: RE: Tradebloc 
  
  RoxAnne 
  
  Once again, your response makes no sense.  Are you and Tradebloc REFUSING to answer my LEGITIMATE request for information?  We are in this space because of Tradeblocs LIES and DECEIT.  Im requesting VERY simple and fundamental information that every LEGITIMATE Business should have readily available.   
  
  So once again, you have my HARD-EARNED MONEY, and my most SENSITIVE INFORMATION.  As a CLIENT I have the right to ask and receive real answers and DOCUMENTATION to my REQUEST.  So, Im requesting for the THIRD time (DOCUMENTATION) explaining what is Tradeblocs CORE BUSINESS, and what YEAR did Tradbloc start offering seminars for Getting Rid of Your Timeshares Contracts? (Ive included the word Contracts to accurately describe seminar). 
  
  Im still demanding my TOTAL REFUND, and a notarized letter indicating that all DATA associated with me has been Deleted and Destroyed. I also want a notarized letter indicating that Tradebloc has not SOLD or GIVEN my data to a third party. If you have exposed my DATA to a third party, I want to know who. 
  
  Thank You Kindly
  ******** *****
  #********
  Sent from Mail for Windows
   
  
  From: ******* *******
  Sent: Monday, October 28, 2024 12:02 PM
  To: 3rbrown
  Cc: Better Business Bureau
  Subject: Re: Tradebloc 
  
  I have answered all your questions many times.
  Have a good day. 
  Due to higher than normal file loads, it may take ***** hours to respond to your email.  
  
  "Just one small positive thought in the morning can change your whole day."
  Have a great day,
  
  Image removed by sender. 
  
  ******* *******
  President | Tradebloc, Inc.
  office:  ************
  fax:       ************
  email: *******************************************************************
  ************************************
  ******************************
  
  On Mon, Oct 28, 2024 at 10:01 AM 3rbrown <****************************> wrote:
  
  ********
  
  You have already proven yourself UNETHICAL and your Business Practices ILLIGAL, thats why you refuse to ANSWER QUESTIONS, and provide any DOCUMENTATION. 
  
  You have my HARD-EARNED MONEY, and my most SENSITIVE INFORMATION.  As a CLIENT I have the right to ask and receive real answers and DOCUMENTATION to my REQUEST.  So, Im requesting for the SECOND time (DOCUMENTATION) explaining what is Tradeblocs CORE BUSINESS, and what YEAR did ******** start offering seminars for Getting Rid of Your Timeshares? 
  
  Im still demanding my TOTAL REFUND, and a notarized letter indicating that all DATA associated with me has been Deleted and Destroyed. I also want a notarized letter indicating that Tradebloc has not SOLD or GIVEN my data to a third party. If you have exposed my DATA to a third party, I want to know who. 
  
  Thank You Kindly
  ******** *****
  #********    
  Sent from Mail for Windows
   
  
  From: ******* *******
  Sent: Thursday, October 24, 2024 4:05 PM
  To: 3rbrown
  Cc: Better Business Bureau
  Subject: Re: Tradebloc 
  
  Again Mr. ****** we do not, nor have we ever shared information. We are an ethical company and keep all client's information confidential.  
  
  We have not constituted anything regarding illegal practices, as you hired us and signed the payment information, including your credit card information, on your own accord. We did not take your money unauthorized. Also, just because you demand a refund doesn't mean it is warranted. You signed an 18-month guarantee on 12/29/23, allowing us 18 months to work on your case. 
  
  My responses will not change, so it doesn't behoove you to continue your aggressive behavior and demands.  
  
  Due to higher than normal file loads, it may take ***** hours to respond to your email.  
  
  "Just one small positive thought in the morning can change your whole day."
  Have a great day,
  
  Image removed by sender. 
  ******* *******
  President | Tradebloc, Inc.
  office:  ************
  fax:       ************
  email: *******************************************************************
  ********************************************************************
  ******************************
   
  
  On Wed, Oct 23, 2024 at 10:40 AM 3rbrown <****************************> wrote:
  
  ********
  
  Once again, your response makes no sense.  Please REFUND my MONEY and DESTROY all my DATA, because according to YOU Tradebloc does not provide the services SOLD to ME by Tradebloc.  Keeping my money is HIGHLY UNETHICAL and ILLIGAL, and Im very concerned about how Tradebloc has used my INFORMATION. 
  
  You have not answered one question. You sent responses but NO ANSWERS.  You have my HARD-EARNED MONEY, and my most SENSITIVE INFORMATION. Im DEMANDING REAL ANSWERS, send me (DOCUMENTATION, DOCUMENTATION, DOCUMENTATION) explaining what is Tradeblocs CORE BUSINESS, and what YEAR did ******** start offering seminars for Getting Rid of Your Timeshares??? 
  
  Im still demanding my TOTAL REFUND, and a notarized letter indicating that all DATA associated with me has been Deleted and Destroyed. I also want a notarized letter indicating that Tradebloc has not SOLD or GIVEN my data to a third party. If you have exposed my DATA to a third party, I want to know who.
  
  Thank You Kindly
  ******* *****
  #******** 
  Sent from Mail for Windows
  
   
  
  From: ******* *******
  Sent: Thursday, October 10, 2024 12:03 PM
  To: 3rbrown
  Cc: Better Business Bureau
  Subject: Re: Tradebloc 
  
  Mr. ******
  I have answered all of your questions multiple times. We will continue to work on your file unless we hear otherwise.
  Thank you.  
  
  Due to higher than normal file loads, it may take ***** hours to respond to your email. 
  "Just one small positive thought in the morning can change your whole day."
  Have a great day,
  
  Image removed by sender. 
  
  ******* *******
  President | Tradebloc, Inc.
  office:  ************
  fax:       ************
  email: *******************************************************************
  ****************************************************
  ******************************
   
  
  On Tue, Oct 1, 2024 at 10:13 AM 3rbrown <****************************> wrote:
  
  *******
  
  Your response makes no sense, are you saying that Tradebloc has been offering Timeshare Exit Solution since 2018?  Your long-time employee says something different. The whole point is, Tradebloc sponsored a seminar for (Getting Rid of Your Timeshare Contracts).  Your Tradebloc employees gave the presentation, so to make a long story short Ill move right to the promise. The promise by your long-time employee was, FOR A FEE, Tradebloc had a TEAM of LAWYERS dedicated to getting us out of our Timeshare Contracts by utilizing the Power of CLASS ACTION, because they used CLASS ACTION multiple times. I will include that your long-time employee came to my table and LIED to my FACE, when he told me a LAWYER would contact me for more info. I was not alone. 
  
  You as the president of Tradebloc has denied everything that YOUR Employees have promised. You say Tradebloc dont have a TEAM of LAWYERS. You say there is no LAWYER to call me. You say Tradebloc dont do CLASS ACTION, but you are going to keep my MONEY anyway.  I paid my hard-earned money for the Promise of a TEAM OF LAWYERS.   I paid my hard-earned MONEY for the Promise of a CALL FROM A LAWYER.  I paid my hard-earned MONEY for the PROCESS of CLASS ACTION as Promised.  You and Tradebloc cant accommodate the promises made by Tradebloc. There is a Serious Ethical problem with Tradebloc, Highly Unethical at best, and Criminal at worst.  There must be a LAW against this type of FRAUD and DECEIT.   
  
  Im still demanding my TOTAL REFUND, and a notarized letter indicating that all DATA associated with me has been Deleted and Destroyed. I also want a notarized letter indicating that Tradebloc has not SOLD or GIVEN my data to a third party. If you have exposed my DATA to a third party, I want to know who.
  
  Since Tradebloc does not deal with anything LEGAL, send me documentation explaining exactly what Tradebloc does.  Please send me documentation clarifying how many of those ****** active clients are part of the (Timeshare Contract Exit Plan).
  
  Thank You Kindly
  ******* *****
  #******** 
  Sent from Mail for Windows
   
  
  From: ******* *******
  Sent: Thursday, September 26, 2024 1:45 PM
  To: 3rbrown
  Cc: Better Business Bureau
  Subject: Re: Tradebloc

  
  Mr. ****** 
  
  Our paperwork, which you signed, clearly states that we do not share any information. Please read what you signed. 
  
  We have been in business since 2018. We have assisted around ****** clients and have a little over ****** active clients. We are very successful at what we do. 
  
  I cannot answer what was discussed before you came to Tradebloc. We do not file class action lawsuits or any lawsuits as we are not a law firm. Now, should anyone sue you, we have attorneys for that.  
  
  If you choose that you do not want us to work on your case, that is your right. However, we do not refund just because a client changes their mind. That is why you signed an 18-month guarantee. 
  
  Thank you.  
  
  Due to higher than normal file loads, it may take ***** hours to respond to your email. 
  "Just one small positive thought in the morning can change your whole day."
  Have a great day,
  
  Image removed by sender. 
  
  ******* *******
  President | Tradebloc, Inc.
  office:  ************
  fax:       ************
  email: *******************************************************************
  ****************************************************
  ******************************
  
  
  On Mon, Sep 23, 2024 at 11:27 AM 3rbrown <****************************> wrote:
  
  *******
  
  You and Tradebloc are either UNWILLING or UNABLE to provide the simple information I requested. If you cant provide that information, Im DEMANDING A TOTAL REFUND, and a notarized letter indicating that all DATA associated with me has been Deleted and Destroyed. I also want a notarized letter indicating that Tradebloc has not SOLD or GIVEN my data to a third party. If you have exposed my DATA to a third party, I want to know who.  
  
  ********
  
  Im resubmitting this request for the third time, for the following information.  I say again, ETHICS starts at the TOP.  As President of Tradebloc, you should have this information readily at your fingertips. 
  
  1)When did Tradebloc began offering Timeshare Contracts Exit Plans, and how many clients have Tradebloc secured the Exit Deeds from their Resorts?
  
  2) What is the name of the Class Action Suit my Timeshare is in, and number of  Timeshares included in that law suit? 
  
  3) If I chose for you to stop working my case. What effect will that have on me and my money in Tradeblocs possession? 
  
  Thank You kindly
  ******** *****
  #********
  Sent from Mail for Windows
  
   
  
  From: 3rbrown
  Sent: Tuesday, September 3, 2024 2:46 PM
  To: ******* *******
  Cc: Better Business Bureau
  Subject: RE: Tradebloc 
  
  ******** 
  
  The BBB has been part of this process since Day-One. It began when the Tradebloc employee LIED to my FACE about a LAWYER calling me, and the BBB giving their approval Rating. Those two actions lead to me signing that Bogus Tradebloc Contract. This took place at Trabeblocs Seminar for (Getting Rid of Your Timeshare Contracts). You, Me, and the BBB are bound together, until a resolution is found. You should be Proud, Excited, and shouting from the tallest mountain about the great work Tradebloc is doing getting clients out of their Timeshare Contracts. 
  
  Im requesting the following information again.  As President of Tradebloc, you should have this information readily at your fingertips. 
  
  1) When did Tradebloc began offering Timeshare Contracts Exit Plans, and how many clients have Tradebloc secured                              the Exit Deeds from their Resorts?
  2) What is the name of the Class Action Suit my Timeshare is in, and number of  Timeshares included in that law suit? 
  3) If I chose for you to stop working my case. What effect will that have on me and my money in Tradeblocs possession?
  
  Thank You kindly
  ******** *****
  #********
  Sent from Mail for Windows
  
   
  From: ******* *******
  Sent: Tuesday, August 27, 2024 12:50 PM
  To: 3rbrown
  Cc: Better Business Bureau
  Subject: Re: Tradebloc
  
  Mr. ******
  If you would like to communicate with me in which I will continue with my stance on the refund, there is no need to include the BBB in these emails. You have officially written a complaint. The BBB does not need to be part of this communication.  
  
  Thank you.
  Due to higher than normal file loads, it may take ***** hours to respond to your email.   
  "Just one small positive thought in the morning can change your whole day."
  Have a great day,
  
  Image removed by sender. 
  
  ******* *******
  President | Tradebloc, Inc.
  office:  ************
  email: *******************************************************************
  ****************************************************
  ******************************
   
  
  On Tue, Aug 20, 2024 at 11:51 AM 3rbrown <****************************> wrote:
  
  RoxAnne 
  
  This whole thing is about a LIE told to me by a Tradebloc employee. This long-time employee that ran my seminar by Tradebloc for Getting Rid of Your Timeshare Contracts.  He spent a lot of time bragging on Tradeblocs **** success rate for Timeshare Contract Exit solutions, based on Tradebloc team of LAWYERS working on them.  My main complaint with Tradebloc is, this same employee came to my table, and when I asked him about LAWYERS. He told me dont worry about it, after you complete the credit protection portion someone from Tradebloc will call you to set a time for the LAWYER to callHe LIED to my face.  I suggest we give your long-time Tradebloc employee the opportunity to express himself. 
  
  Getting out of Timeshare Contracts requires a team of LAWYERS, especially if those Timeshare  Contracts are processed in bulk.  Tradeblocs seminar presenter expressed that Tradebloc did anywhere from 100 to 1000 contracts at a time because they used the Power of Class Action, and we could get in the next batch if we signed up that day.  Tradeblocs seminar presenter express the importance of the team of LAWYERS that would be working for us to navigate this legal process. I understood that LAWYERS were the key to the Timeshare exit plan. That understanding made me vulnerable to the LIE (that a LAWYER will call me).
  
  ******** Please tell me:
  
  1) When did Tradebloc began offering Timeshare Contracts Exit Plans, and how many clients have Tradebloc secured the Exit Deeds from their Resorts?
  
  2) What is the name of the Class Action Suit my Timeshare is in, and number of Timeshares included in that law suit? 
  
  3) Ive asked this question several times. If I chose for you to stop working my case. What effect will that have on me and my money in Tradeblocs possession?
  
  Thank You kindly
  ******** *****
  #********
  Sent from Mail for Windows
   
  
  From: ******* *******
  Sent: Wednesday, August 14, 2024 7:22 PM
  To: 3rbrown
  Cc: Better Business Bureau
  Subject: Re: Tradebloc
  
  Mr. ******
  
  Tradebloc never lied or deceived you. That is a matter of opinion on your part. We have been very forthcoming; you even signed all our paperwork reflecting our work.
  
  Again, we are not a law firm, as our paperwork clearly states. We are a Credit and ************************ I never said an Attorney didn't mean anything, so if you are going to quote me, please say it correctly. I said it would mean nothing to speak to our Attorney because there is nothing he could tell you that I could not because we are not dealing with legal matters. We are negotiating with the timeshare while protecting your credit.
  Also, you became heated, and I informed you that if you continue to raise your voice and get aggressive, I will end the call, and we will only communicate with you via email.
  
  When a Case Manager contacted you, it was with an option that you could accept or decline, and you chose to decline all offers. They were, in fact, options, and even though you declined, we are still working on your case to completion. 
  
  We are deeply sorry that you signed a legally binding agreement with the timeshare. Please know that we are fully committed in assisting you. Unfortunately, the ongoing back-and-forth is slowing down our progress. We assure you that we are on your side and will continue working on your case unless you instruct us otherwise. Please understand that you are not eligible for a refund. 
  
  Please allow us to do our job. Thank you!  
  
  Due to higher than normal file loads, it may take ***** hours to respond to your email.  
  
  "Just one small positive thought in the morning can change your whole day."
  Have a great day,
  
  Image removed by sender. 
  
  ******* *******
  President | Tradebloc, Inc.
  office:  ************
  email: *******************************************************************
  ****************************************************
  ******************************
   
  
  On Mon, Aug 12, 2024 at 11:54 AM 3rbrown <****************************> wrote:
  
  *******
  
  I do not assume anything about anybody.  Im drawing from communications Ive had with you and your staff. You called me and we had a heated debate, because as President of Tradebloc, you told me that a LAWYER didnt mean anything, and that a LAWYER couldnt tell me any more than you couldAnd we both know thats FALSE. You also stated I can choose to have Tradebloc stop working my case, but you never made it clear how that would affect me and my money in Tradeblocs possession. Please explain how that process will affect me?  Tradebloc has all the communications and documentation.
  
  Your long-time employee that ran my seminar looked me square in the eyes and LIED to my FACE, when he told me Tradbloc will call to set a time for the LAWYER, (I didnt know he LIED to me at the time, but later a Tradbloc employee told me its a LIE). Your long-time seminar employee act like a commission worker. (Just get them to sign the contract). 
  
  When your First Tradebloc Legal Liaison called, he told me to get a pen and paper because he had good news. (I thought he going to give me the LAWYERS information, date and time to expect the call). He told me to write down (Transfer Settlement Offer, Default Settlement Offer, and Foreclosure).  Your Legal Liaison couldnt explain what the terms meant. When I asked for the LAWYER promised and documentation explaining the terms, he told me, dont worry, you dont want Transfer Offer, or Foreclosure, you want Default offer. After I persisted, he sent me a copy of a RECITAL. To make a long story short, he was a salesman trying to sale me another credit protection plan for $1200. (Thats when I filed my first complaint). 
  
  The Second Tradebloc Legal Liaison had no legal knowledge about timeshare contracts. He tried to sale me the same RECITAL for $1500. When asked about the LAWYER and documentation, he said h*** check.  He sent me the same RECITAL and some info for Default Offer, but the Transfer Offer had the wrong data and the wrong resort. When I brought it to his attention, he said yell its wrong but they the same, (they were not the same).  Thats when I told him to notify his bosses, They either give me the LAWYER as promised or refund my money.  Thats when you as Tradeblocs President called. 
  
  Tradebloc has LIED and Deceived me, every step of the way.  I say again, I should not be held to a contract based on a LIE, and ethics start at the TOP.  Im still requesting my refund, and all data related to me deleted and destroyed.
  
  Thank You Kindly
  ******** *****
  #********
  Sent from Mail for Windows
  
   
  
  From: ******* *******
  Sent: Wednesday, August 7, 2024 11:14 AM
  To: 3rbrown
  Cc: Better Business Bureau
  Subject: Re: Tradebloc
  
  ********* 
  
  Please do not assume you know me or my stance on the matter at hand. You are informing me of things that you attest to were spoken at that meeting. However, that Authorized Agent has been working with us for many years, and we have never had them tell clients we have a team of lawyers and that the client would get a call from the lawyers. What they do inform them of is that we have a legal team, and one of them would be getting in contact with you, which they did twice. 

  Again, we are not a law firm, so there is nothing an attorney can do for you or assist with our process and procedures that our ******************* can not handle. You are not eligible for a refund just because you feel you should receive a call from an attorney.  
  
  All of the paperwork you signed is in your file. If you wish to have a copy, please email ******************************** and they will send you copies of all the paperwork you signed.  
  
  You paid us for a service, and that money is being utilized to complete the process; we are not holding on to your money as a possession. If you would not like us to work on your case because you are not eligible for a refund, please let us know. Otherwise, we will continue working on your case with our full commitment and dedication; we do need your full cooperation.  
  
  Please contact ******************************* or *********************** to answer any additional questions. Please understand that if you get aggressive on any call, we will be forced to communicate solely via email.  
  
  We look forward to dissolving your interest in the timeshare and repairing any credit damage the timeshare inflicts on your credit reports. 
  
  Thank you.  
  
  Due to higher than normal file loads, it may take ***** hours to respond to your email. 
  "Just one small positive thought in the morning can change your whole day."
  Have a great day,
  
  Image removed by sender. 
  
  ******* *******
  President | Tradebloc, Inc.
  office:  ************
  email: *******************************************************************
  ********************************************************************
  ******************************
   
  
  On Tue, Aug 6, 2024 at 11:07 AM 3rbrown <****************************> wrote:
  
  RoxAnne 
  
  In January 2024, I attended a Tradebloc seminar for getting rid of Your Timeshare Contracts.  The Tradebloc *** explained that the company was a Credit and *********************** that offered ********* Contract Exit Solutions, because they negotiate contracts in batches, and they have a team of LAWYERS working for us.  Later in the seminar that same Tradebloc *** came to my table and I asked him about LAWYERS. He said dont worry about it, after you complete the credit protection portion someone from Tradebloc will call you to set a time for the LAWYER to call.  I immediately called the BBB, and with their approval rating I signed the contract, and I have that ***s name and picture. Your *** knew I wouldnt have signed if he told me the truth.  As the President of Tradebloc, your attitude seems to be (We dont care about the lies, we got you under contract now).  Its easy to say, you signed the contract when my money is in your pocket.  I say again, I should not be held to a contract based on a LIE. Im still requesting my refund, and I want all data related to me deleted and destroyed. 
  
  Please explain exactly what you mean by, we will stop working on your case if you choose. 1) What are the processes and procedures involved? 2) What rules, regulations and guidelines do you follow? 3) How will your actions affect me and my money in your possession.  Please send me a copy of these processes and procedures. 
  
  Thank you Kindly
  ******** *****
  #********
  Sent from Mail for Windows
  
   
  
  From: ******* *******
  Sent: Tuesday, July 30, 2024 4:08 PM
  To: 3rbrown
  Cc: Better Business Bureau
  Subject: Re: Tradebloc 
  
  *********
  
  Thank you for getting back to me. You did, in fact, inform me that no one called you back or answered your emails, hence why I sent a full report of all of our communication with you.  
  
  I understand that you may have been expecting to speak to an attorney, ********. However, as we are not a law firm, you do not need to speak to our attorney. You received two calls from a Legal Support ***resentative. Our attorney or legal team is not client-facing, and no clients get a call from an attorney because we are a Credit and ************************ not a law firm. 
  We will stop working on your case if you choose, but your allegations do not warrant a refund at this time. You signed up with us on January 3, 2024. You also signed an 18-month guarantee, giving us 18 months to work on your case. If you request a refund after 18 months, you may do so at that time.  
  
  Thank you! 
  Due to higher than normal file loads, it may take ***** hours to respond to your email. 
  "Just one small positive thought in the morning can change your whole day."
  Have a great day,
  
  Image removed by sender. 
  
  ******* *******
  President | Tradebloc, Inc.
  office:  ************
  email: *******************************************************************
  ************************************
  ******************************
   
  
  On Mon, Jul 29, 2024 at 4:25 PM 3rbrown <****************************> wrote:
  
  ******** 
  
  I apologize for the delay in my response, but I had to step out of town on business.  I will begin by adding my BBB complaint # ********* because they are part of this also.  ******** during our conversation I never said I didnt receive any communications or emails from Tradbloc, I said I never received a call from a LAWYER, that was promised to me by Tradbloc ***** The reason I joined ******** was the promise of a team of LAWYERS on staff and the BBB accreditation.  As the President, you told me that didnt mean anything, and a Lawyer couldnt tell me any more than you canI found that very disappointing, since you are not a LAWYER.
  
  The email you sent me only consist of dates gathering my initial information. The real communication didnt start until after your 3/19/24 date.  Thats when I was supposed to get a call from a LAWYER, but instead I received calls from Tradbloc ***s claiming to be Legal Liaisons because the lawyers were busy. They had one interest (get more money out of me).  The Tradbloc model is tell the client anything and send documentation unrelated to the conversation.  Im not going into all my complaints because you and the BBB already have them in writing. I should not be held to a contract based on a lie, and ethics begin at the top.  I will say again Tradeblocs communication style leads to a lot of exaggerations, falsehoods and misunderstandings. Im still requesting my refund, and I want all data related to me deleted and destroyed. 
  
  Thank You Kindly
  ******** *****
  #********
  Sent from Mail for Windows
  
   
  
  From: ******* *******
  Sent: Monday, July 15, 2024 5:58 PM
  To: ****************************
  Subject: Tradebloc 
  
  Hello *********
  Per your request, I'd like to summarize our conversation today. You mentioned that no one has called or emailed you, but this is clearly noted in all the conversations and emails listed below. 
  
  Credit protection communication:
  1. You signed up with Tradebloc on 1/2/2024
  2. On 1/3/24 we left a voice message and sent an email
  3. On 1/5/24, I spoke to the client and reviewed all the paperwork. I confirmed the email, and the client will fax it tomorrow.
  4. On 1/8/24 received the paperwork minus ID/SSN
  5. On 1/31/24 left a voicemail and sent an email informing the client we still need ID/SSN
  6. On 2/6/24 left a voicemail and sent an email informing the client we still need ID/SSN
  7. On 2/13/24 left a voicemail and sent an email informing the client we still need ID/SSN
  8. On 2/27/24 I spoke to the client to remind him we still need ID/SSN
  9. On 3/5/24 Left a voicemail and sent an email still requesting ID/SSN
  10. On 3/11/24 I Talked to the client and sent an email requesting ID/SSN 
  11. On 3/12/24, I Received a from ********* who was wondering when he would get out of his timeshare. We mentioned we couldn't do anything until we got all the paperwork. He will fax what we need and will call if he has any questions. 
  12. 3/12/24 The client left a voicemail. I called the client back, and he said he is working on getting the remaining docs; he will try and fax them tomorrow. We still need ID/SSN.
  13. On 3/13/24 I Received a call and talked to ********. He is gonna fax the paperwork.
  14. On 3/18/24 Talked to ******** and went over what is missing. He might need to make a 1040 for SSN. I answered his questions, sent an email requesting ID/SSN
  15. On 3/19/24 Received a fax and sent email with 1040 
  
  Legal communication:
  
  1. On 1/3/24 Left voicemail and sent an email
  2. On 1/5/24 Received a call and spoke to ********. We went over Credit protection paperwork and verified his email. He is getting the paperwork in order and  will fax it tomorrow
  3. On 01/12/24 sent legal enrollments reminder in an email
  4. On 01/26/24 sent legal enrollments reminder in an email
  5. On 02/08/24 sent legal enrollments reminder in an email
  6. On 02/22/24 sent legal enrollments reminder in an email
  7. On 03/07/24 sent legal enrollments reminder in an email
  8. On 3/8/24, I talked to ********. He is in ********** right now. We went over the legal paperwork on what we needed. The client said he would call on Monday. 
  9. On 3/12/24, the Client left a voice message. I called the client back, and he said he is working on getting the remaining documents and answered questions. The client said he may not have the ** bill; let him know we can proceed without it. He said if it's holding him back, he will try to fax it tomorrow.
  10. On 3/13/24 Received a call from ********. He is going to fax the paperwork. 
  11. On 3/13/24 I Received the fax and sent an email requiring the Deed and maintenance fee bill. 
  12. On 3/18/24 Talked to ******** and went over what is needed. 
  13. On 3/19/24 I Received a fax and sent an email to the legal dept.  
  
  As also explained to you, it takes about 90 days for our legal team to review your case. You signed an 18-month guarantee allowing us 18 months to work on your case. To date, it has been almost four months since we received all your paperwork. 
  
  We are a Credit and ************************ We are not a law firm, and our attorney or legal department is not client-facing. However, any questions you have can be answered by our ******************* or me which I explained. 
  
  Please call me with any questions. 
  
  Thank you! 
  
  Due to higher than normal file loads, it may take ***** hours to respond to your email. 
  "Just one small positive thought in the morning can change your whole day."
  Have a great day,
  
  Image removed by sender. 
  
  ******* *******
  President | Tradebloc, Inc.
  office:  ************
  email: *******************************************************************
  ****************************************************
  ******************************

• Initial Complaint

  Date:04/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a case of bait and switch as well as deceptive advertising. I was called and was told that Diamond Resorts was had a class action suit for inappropriately renting timeshare weeks on other sights and that because I'm an owner, I am included in the suit and they wanted to provide me information as they would try to get some of my maintenance fees reimbursed. When I got to the meeting it was clear to me that the meeting was to attempt me to cancel my timeshare. The paralegal that was "assigned" to me said that he didn't say that was the reason for the meeting but when I asked if he denied that was the purpose of the meeting, he wouldn't deny either. I feel blindsided as I enjoy the use of my condo.

  Business Response

  Date: 05/01/2024

  I understand the seriousness of your concerns regarding potential bait-and-switch tactics and deceptive advertising, and I want to assure you that we take these matters very seriously. I do not show you as a client of Tradebloc. Therefore, you have no idea what we do so please remove your comment unless you can prove otherwise. Thank you.

  Customer Answer

  Date: 05/01/2024

  I am rejecting this response because:   You do not have be as a client because I didn't sign up.  However, that doesn't change that the group that was in *******, ** got me to show up at the "sales meeting" through information that was not factual.  It was an hour drive round trip plus gas to drive out there for something that I had no interest in and would have told them that over the phone.  I have the business card for the individual who was "assigned to me" and could verify that he would not confirm or deny what the meeting was regarding.  

  Business Response

  Date: 05/03/2024

  It certainly was not anyones intention to cause you any inconvenience or waste your valuable time. I wanted to take a moment to clarify our current business relationship. The professional boundaries that define our relationship. While we appreciate your interest and engagement, it's important to note that you are not currently a client of Tradebloc and the issue you have is not with our company. Thank you.

• Initial Complaint

  Date:03/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A couple weeks ago I filed a review which I thought was the complaint, so now Im doing so with more information to tell as well. Tradebloc contacted me by phone to get me to meet up with them telling me they could get me out of my timeshare. I went where there were other people all being told the same spiel. I was told it would be $4,851 and wouldnt have to pay anything else. Which later I paid them another $2500. They told me to stop paying maintenance fees and have no contact with timeshare that it would move the process along faster.. I did everything expected of me as I was instructed to do by Tradebloc. Recently I received a letter from my timeshare which I forwarded to Tradebloc and the response back was sign it and send it back to them our part is done if you need help with your credit contact that department.. First of all there was nothing to sign or send back so confused by such a weird response I said so now you want me to be in contact and deal with timeshare? Tradebloc said yes. So I contacted my timeshare and they said they have no idea what I was talking about and that theyve never been in contact with Tradebloc. They told me I was being scammed. I repeatedly called and left numerous messages and emails every time requesting all communication between Tradebloc and timeshare but not a peep! Still weeks later nothing as well. Finally I receive a call from the president of Tradebloc which lasted 30 seconds with her telling me I'm believing all the lies from my timeshare and she said the conversation was over. I multiple times requested a refund in full as they never did anything they said they were going to. I have multiple emails from Tradebloc president stating my card was credited back the amount paid to Tradebloc. There has been no refund.She also stated that when I receive my funds this case is closed. She also stated shed try to get a tracking number of my refund. She also sent an email from the *** stating it could take 10 days. Wheres my $?

  Business Response

  Date: 03/28/2024

  We are sorry to see this complaint. We are working with the proper department to address this issue. We will be reaching out to you soon.

  Customer Answer

  Date: 03/28/2024

  I am rejecting this response because:   Tradebloc was well aware of this complaint before published with BBB. *** been told I was credited back a refund. The only issue to further address is my refund that the president of Tradebloc stated I would be receiving multiple times 

  Business Response

  Date: 04/08/2024

  We are very sorry to hear of your complaints against our company. We would like to resolve and discuss this issue with you. Thank you.

  Customer Answer

  Date: 04/08/2024

  I am rejecting this response because:   Again as I stated Tradebloc has been well aware of this situation and Ive provided emails from the president of Tradebloc stating  I was receiving a refund. Tradeblocs response was basically the same as the first one. Wheres my refund you told me I was credited back Tradebloc?? Also Tradebloc has not tried to contact me through phone, email, or mail 

  Customer Answer

  Date: 05/22/2024

  Tradebloc has made no additional efforts to contact me. A few weeks back my credit card did refund me the whole amount. They never received a response back from Tradebloc either. Im very glad I contacted my credit card, and although it had been many months since the first transaction had occurred with Tradebloc they refunded my card back. Shame on Tradebloc for scamming people!

• Initial Complaint

  Date:02/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We engaged TradeBloc on July 16th, 2022, to exit timeshare agreements from two companies. We didn't hear from a Case Manager until September of 2023. I made multiple calls (always had to leave a message), sent many emails, and provided all required information. I received a few replies, saying they would update my file. But I never got any information or update about exiting the timeshare agreements or any communication Tradebloc was having with the companies.It wasn't until September of 2023 that I heard from a Case Manager. He said that one timeshare company would require a $4500 fee to exit our timeshare, which was unacceptable, and that TradeBloc was never able to communicate with the other timeshare company.This was confirmed by the company as I was told by a their legal **** that they only communicate with the owners. The Case Manager said I should work with the companies myself through their owner exit programs. I requested a refund on Sep 7 for the $6,973.80 that we paid in advance, because the company was unable to negotiate a satisfactory exit settlement.My request was denied because 18 months had not elapsed from when we entered the agreement. The denial email said at the end of the 18-month timeframe they will honor the 100% money-back guarantee. A new Case Manager was assigned but he missed 2 phone appointments I scheduled on his calendar and he did no work on our account. He sent me an email on Nov 9 stating it was a mistake that he got our file because we were in the process of getting a refund and there was no need for him to speak with us. I re-submitted the refund request on Feb 4. The 100% Money Back Guarantee states that if within 18 months they have not negotiated a settlement to our satisfaction, Tradebloc will refund the entire purchase price.I was offered 25% of what we paid - $1,743.45; which is unacceptable. The written guarantee states 100% money back. This was also communicated during their sales presentation.

  Business Response

  Date: 03/01/2024

  I am very sorry to hear that your experience has not been accommodating to your situation. We try very hard to answer all emails and calls in a timely manner. Please understand any timeshare is going to tell you they do not work with us or have never heard of us. That is their way to ruffle some feathers but please remember they are the ones that got you in this mess and we are assisting the best we can to get you out. You are given options and anything we provide you with you may either accept or decline in which case you declined. We are actively working on your case to come up with the best solution. Thank you for your patience. 

  Customer Answer

  Date: 03/02/2024

  Toward the end of this email from ******************, he states that Tradebloc will honor the the 100% Money Back Guarantee agreement upon reaching the 18-month timeframe.  He is/was the Refund Manager for Tradebloc.   I sent this email to Tradebloc previously.  

  Customer Answer

  Date: 03/02/2024

  I am rejecting this response because:   An email from J. House, Refund Manager, stated that Tradebloc would honor the 100% Money Back Guarantee after reaching the 18-month timeframe from when we signed the engagement agreement with Tradebloc.  I sent this email to Tradebloc previously.    

  It was the Case Manager from Tradebloc, ********************, who told me that Tradebloc was unable to speak with anyone at ************************************ and because of that lack of communication, Tradebloc would be unable to present a settlement offer from that company.  This was the only time during our engagement with Tradebloc that we spoke with a Case Manager.    When I asked to see any kind of call log, dates of conversations, or copies of correspondence that Tradebloc had with the timeshare company, Tradebloc was unable to present verification of any kind of the communication they claimed to have had with the timeshare company.

  Does Tradebloc not honor the 100% Money Back Guarantee that is signed by their CEO?  A copy of this agreement was provided with my complaint.   

  If you refuse to return the entire purchase price, as stated in the Guarantee Agreement, I will accept 75% of our purchase price ($5,230.35) along with a document or email stating that we are no longer engaged with Tradebloc for any of their services.

  Business Response

  Date: 03/05/2024

  After reviewing all aspects of your case including emails and phone calls there are things that need to be addressed. You came to us to get out of your timeshare. Had you contacted your timeshare at the start of all this they would have never extended a release such as the Horizons Program. The only reason they then decided to after the fact is because we sent them a developer letter on your behalf asking them for a solution to get you our of your timeshare. The great tactic they then use is well we now have this program to assist you. They do this quite regularly in saying no we can't assist you and then when we step in all the sudden they can assist. The question that needs to be asked is did you enroll in their exit program? If so, that is a direct result of our doing. I also had a chance to listen to the call with the Case Manager and you. It clearly states that he said we have not heard from the timeshare not that we had no communication with the timeshare. Also, all timeshares are going to tell you they have never heard of us or communicate with us. That is their plow to make you doubt what we are doing to assist you so they can swoop in and play the good guys. Remember they are the ones that told you false things to buy the timeshare and they will conitune to tell you false things to try to win your trust. They are great at telling you what you want to her. We will be contacting you to try to get this resolved to your satisfaction. Thank you. 

  Customer Answer

  Date: 03/05/2024

  I am rejecting this response because:   While there is a response, it does not contain an offer or effort to resolve my complaint.  A statement was made that I would be contacted by the business to get this resolved to my satisfaction.  Does that mean we'll try to resolve the dispute outside of the BBB?  Is the BBB ok with that?  If so, I am willing to find a resolution.

  The response does contain a couple of statements that I'd like to address:  

  The timeshare company advertises the Horizons program on their website.  It is presented and described there for any owner to see.  It was not extended to us individually, and we did not enroll in the program.  Tradebloc may have initiated contact with the timeshare company with a letter, but communication requires an exchange of information by both parties.

  Since you reviewed my case, I'm sure you saw the email from the Resolutions Support Manager in which he said that after 18 months, if we request our money back, Tradebloc will honor the money-back agreement.  So why is Tradebloc choosing not to honor the 100% Money Back Guarantee that is signed by the *** and included as part of the Engagement Agreement?  

  Customer Answer

  Date: 05/18/2024

  The business did reach out to me, and we have resolved the issue to my satisfaction.  

• Initial Complaint

  Date:02/23/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband went to a seminar in ********, **** on 9 February, 2023 and we went into contract with Tradebloc because were promised they would get ** out of contract with our timeshare within 18 months or we would get a full 100% refufnd. On 23 June, 2023 I received five phone calls from *****. Not enough room for details. Basically, he lied to me. Repeatedly. He said what TB was offering a "transfer of ownership". He explained we would no longer own our timeshare and it would only take a few weeks. He gave his word I would have everything in writing as I demanded. On 26 June, 2023 started the process with another company which I had been mis-led to believe by ***** they were buying our timeshare. Finally on 5 Feb,2024 I got a phone call from the other company when they told me they are only a Brokerage firm and list timeshares for sale, nothing else. They also said TB stole my $2799 from me. TB lied to me. They are doing the same to many timeshafe owners and the same person ***** gets mentioned. No one ever responded to my numerous phone calls or emails. Finally ******* called me. She repeatedly called me a liar and laiughed at everything I said. Finally she mentioned that I had signed a contract with TB to do the "transfer of ownership". I told her I never signed it because I never saw it. Again she called me a liar. When she said I had signed it electronically I told her someone forged my signature and that is fraud. I told her to prove it and asked if she had the document. She said she did and I asked her to send it to me. As I opened the email and said that within 3 seconds I noticed my name was not spelled correctly. I also pointed out I had NEVER seen that document and I Never signed it. My name was forged which is fraud. It is also a felony. I demanded my $2799 back due to being lied to and someone forging my name on a document. Also the $3450. I do not want to do business with a company that lies about everything.

  Business Response

  Date: 03/01/2024

  This complaint is very disheartening and completely false and taken out of context. You agreed to this transaction of going through the Transfer process and you asked ***** if he could walk you through it. The form you are referencing to is a payment form to complete the transfer. In order for this to happen you had to supply us with credit card information which you did. This could not have happened without you authorizing and giving your information. When I spoke to you regarding this I tried to explain this to you and you in fact yelled at me stating "are you calling me a liar" I then said no I am not calling you a liar but readdressing that we could not do this without your consent with your credit card information which you supplied ***** with. Also, mentioning the brokerage firm, that is the ************* we use and have been for over 6 years. They do transfer the title out of your name and upon speaking to the owner of the company he informed me those words were never spoken saying we "stole" your money and "lied to you." I do understand you are frustrated and want out of your timeshare and that is exactly what we are doing. However, it doesn't do you well to write a review like this when it is 100% inaccurate. You were never called a liar nor laughed at. You will be out of your timeshare soon as we are doing our job to make sure this happens. Thank you.  

  Business Response

  Date: 03/06/2024

  This client has contacted many social avenues to complain about our company. She has taken everything out of context and has spoken very badly about our company based on her opinion and not facts. After speaking to ******* we are refunding them and we are still going to continue to complete her Transfer. We feel she just wanted her money back and still have us complete her work. Which have shown in good faith. She also promised as soon as she receives the refund check she will withdraw her complaint. 

  Customer Answer

  Date: 03/14/2024

  Everything in my complaint is completely truthful.  A document was filled out on 23 June, 2023 by some other than my husband and myself.  Additionally, an electronic signature was added, by someone other than my husband or myself.  We were never aware of that document until a very lengthy phone call from the President of Tradebloc on 20 February, 2024.  I had asked her if she could email it to me, which she did.  Immediately i pointed out that within 3 seconds I could prove that I never saw that document because my name is not spelled correctly.  Continuing that we would never have agreed to the terms and conditions of that agreement.  Most importantly, I pointed out " that someone 'forged' our signatures, that is fraud"!  Immediately she refused to talk to me.  Demanding to end the phone call.  On 5 March, 2024 I contacted a person at Resort Closings about the said document, how it had been concealed from us;  that the contents had been witheld from us, etc.  He was not very happy about it.    He stated he would contact Tradebloc and get back with me before the end of that business day or the very next day.  Less than an hour later the President from Tradebloc called me saying they had never encounterd a situation like this before.  She made an offer to return the initial $3450 to us and sever all ties between Tradebloc and ourselves under two conditions.  One; I remove my complaint from BBB because it makes them look bad.  Two; they keep the $2799 and we agree to the terms of the forged document with Resort Closings.  She promised we will receive a check for the amount of $3450 within seven to ten days; it has been eight days and we have not received it yet.  Again, I am being completely truthful.

  Customer Answer

  Date: 03/15/2024

  I am rejecting this response because:   

  Everything in my complaint is completely truthful.  A document was filled out on 23 June, 2023 by some other than my husband and myself.  Additionally, an electronic signature was added, by someone other than my husband or myself.  We were never aware of that document until a very lengthy phone call from the President of Tradebloc on 20 February, 2024.  I had asked her if she could email it to me, which she did.  Immediately i pointed out that within 3 seconds I could prove that I never saw that document because my name is not spelled correctly.  Continuing that we would never have agreed to the terms and conditions of that agreement.  Most importantly, I pointed out " that someone 'forged' our signatures, that is fraud"!  Immediately she refused to talk to me.  Demanding to end the phone call.  On 5 March, 2024 I contacted a person at Resort Closings about the said document, how it had been concealed from us;  that the contents had been witheld from us, etc.  He was not very happy about it.    He stated he would contact Tradebloc and get back with me before the end of that business day or the very next day.  Less than an hour later the President from Tradebloc called me saying they had never encounterd a situation like this before.  She made an offer to return the initial $3450 to us and sever all ties between Tradebloc and ourselves under two conditions.  One; I remove my complaint from BBB because it makes them look bad.  Two; they keep the $2799 and we agree to the terms of the forged document with Resort Closings.  She promised we will receive a check for the amount of $3450 within seven to ten days; it has been eight days and we have not received it yet.  Again, I am being completely truthful.

  Business Response

  Date: 03/15/2024

  After speaking with you, we have come up with a solution to get this done to your satisfaction. Thank you for your understanding and patience. Once the Transfer is completed you will be timeshare free with no credit issues. Thank you again. 

  Business Response

  Date: 03/19/2024

  It's unfortunate that this client can say whatever she wants. She is saying her signature was forged however, it is an electronic filing and this document could not have been done unless she gave us her credit card information which she dd. Also, the "guy" she is referring to is **** from Resort Closing and he called me concerned about her and her behavior. ******* agreed that Tradebloc would refund her the full amount paid to Tradebloc and we would continue to assist with completing the Transfer. !. Her name was never forged 2. She is receiving a refund 3. I ended the conversation and told her we would no longer communicate by phone because she is very aggressive and mean calling everyone she spoke to names. We do not need to take her abuse. 

  Customer Answer

  Date: 03/19/2024

  I am not sure whether to "accept" or "reject" the Business responses.  I never went to any "social avenues";  I filed a complaint here with the BBB and I also filed a complaint with The ************************* in the state we reside in, and I am not the first person to do so in this state.    We did receive the check for the amount of $3450 yesterday and was able to get to my bank today to cash it.  We only agreed to the strings attached because we at least did get some of our monies returned to us.  We were never told the truth right from the beginning.  And we would never have agreed to the terms and conditions of getting involved with the third party.  So we are still at a loss of the $2799.   And we agreed that we would remove this complaint after receiving our $3450 which we will do.

  Customer Answer

  Date: 03/28/2024

  I have reviewed the business response and accept this resolution. 

  I am not sure whether to "accept" or "reject" the Business responses.  I never went to any "social avenues";  I filed a complaint here with the BBB and I also filed a complaint with The ************************* in the state we reside in, and I am not the first person to do so in this state.    We did receive the check for the amount of $3450 yesterday and was able to get to my bank today to cash it.  We only agreed to the strings attached because we at least did get some of our monies returned to us.  We were never told the truth right from the beginning.  And we would never have agreed to the terms and conditions of getting involved with the third party.  So we are still at a loss of the $2799.   And we agreed that we would remove this complaint after receiving our $3450 which we will do.

  Business Response

  Date: 03/29/2024

  Per the agreement made we gave you back the portion paid to us. However, you wanted to continue the process with the Transfer so that is what those remaining fees are for. You received a refund and still getting out of your timeshare. We wish you the best.

• Initial Complaint

  Date:02/19/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up with Tradebloc on 3/26/23. We paid them $15,320.00 to get us out of our timeshares after they told us the companies wouldn't buy back the timeshare. We later found that [both] timeshare companies offer low or no-cost solutions to exit ownership to those who have no mortgage balance and are current on all fees, We were also told that Tradebloc would wait to start the process until after trips we had scheduled which would be completed by March 2024. In Tradebloc's letter to the companies, they were stating that we ere having financial hardships and are working to address several unpaid debts. This isn't true. We are current on all of our debt payments. In a phone call with a rep, we were told we could cancel our services at any time. We returned the required Client Refund Request Form requesting a refund on Oct 13, 2023. Sent again on Oct 27 since no response. Sent again to Support team, ************* teams, & to Mr ************* We had an email from ****** in Dec that someone would respond in 7-10 days. By Dec 28, 23 no response. We replied to this email a few times with the refund form attached. In Feb 2024 we got a call from a signup rep that said ****** would call later that day after a meeting. He didn't call. We were offered an option from Mr ******** requesting us to pay another $1699 to close out our case with the timeshare companies. Really? As of today, Feb 19, 2024 we've had no response from Tradebloc regarding our refund request for the $15,320 we originally paid them.

  Business Response

  Date: 03/11/2024

  We are very sorry to hear of your complaint. We are looking into your case and you will be receiving a call from us to determine how we are going to move forward. Thank you for your patience. 

  Customer Answer

  Date: 03/19/2024

  Received phone call from CEO Tradebloc on 3/15/24 but we were unable to take the call. They said they would call back that night after taking care of another client. As of 3/19/24 e have not received a call back. I left a message at the general 800 # for Tradebloc to have this person call us tonight or tomorrow. Still waiting for response. Tradebloc is hard to contact and takes their time returning phone calls.

  Customer Answer

  Date: 03/19/2024

  I am rejecting this response because: Received phone call from CEO Tradebloc on 3/15/24 but we were unable to take the call. They said they would call back that night after taking care of another client. As of 3/19/24 we have not received a call back. I left a message at the general 800 # for Tradebloc on 3/19/24 to have this person call us tonight or tomorrow. Still waiting for response. Tradebloc is hard to contact and takes their time returning phone calls.  

  Business Response

  Date: 03/19/2024

  We did make a call to you in which you told us you were busy and to call back in 20 minutes which we did and it was sent to voicemail. We will continue to try to reach out to you. 

  Customer Answer

  Date: 03/22/2024

  I have reviewed the business response. My husband and I were able to discuss and come up with a resolution over the phone with the business and are working together to resolve the issue.

   

   

• Initial Complaint

  Date:02/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I attended a "presentation" in ***********, ** for Tradebloc , (a time share selling company) on 7/22/22. The compony presented a fascinating easy way to sell your timeshare. We paid Tradebloc $4850.00 dollars to "sell our time share" we were told "Do not make any more payments." by the presenter. After a year or so of no movement, we were told to now pay our maintenance fees so they could move forward. At this point I have now spent an additional $1800 so they could now have an easier time, I guess. This was never really explained. It has now been over 18 months that we signed this agreement that stated if we weren't satisfied, we would get a "100% guaranteed refund" of all of our money. Now, I feel we are getting bullied by this company into either excepting 25% of our money back or just give them the time share, all fees paid. This was not the agreement I signed, and I am dissatisfied with the results. Per the company's agreement, I want my full refund of $4850. It appears now they are now not willing to honor their agreement. I have uploaded the document I signed at the meeting with Tradebloc on 7/22/22. I have also uploaded the correspondence with the companies' representatives. Thank you for any help.

  Business Response

  Date: 02/23/2024

  After careful review of your file and complaint I would like to explain a little further of how and why we have concluded with the decision at hand. 1. You signed up with us 7/22/22 and with continued requests via email and messages you have never submitted the required Legal paperwork. 2. You have gone against our procedure regarding payments. 3. You signed our paperwork that clearly explained our process. You had three (3) business days to review it and if you did not accept our terms then you could have cancelled. 4. In our paperwork it clearly explains that we dissolve your interest in the timeshare while protecting your credit, never stating that we will sell it. You were presented with a full Transfer and that is when your timeshare would be sold through the escrow company but you declined that. We have worked your file the best we can but when you choose to go against our procedures and not turn in the required paperwork after 19 months that is why we are willing do give a partial refund. Clients have to be cooperative to help make this a success. 

• Initial Complaint

  Date:02/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02/11/2022 my husband and I attended a conference at a hotel in ********* ** where the presentor stated they guarantee they could get us completely out of the timeshare we own and if not and we were not satified with service they would refund the full amount paid to them.The guy was *************************. We met with ************** after the presentation one on one. He again stated that sometimes the company could even get your money back you paid to the timeshare.We were told do not pay another dime to the timeshare Do not speak to anyone from timeshare.After 18 months we tried to get our money back. They say we are not *********** a refund. We contacted a local attorney and the company refused to provide her with any documentation. The attorney suggested we report the company to BBB. I cannot get email from attorney to attach but would be glad to forward emails if given address.

  Business Response

  Date: 02/13/2024

  We are sorry for your frustration. However, let me clear up some of the allegations in your complaint. You have chosen to not comply with our process which in fact has tied our hands. We did comply with ******************, you legal counsel and he conducted himself very unprofessional. We answered all his questions and informed him why you were not eligible for a refund. We need your full cooperation to get your case closed and you close not to comply with our process. We will reach back out to come up with a resolution. Thank you. 

  Customer Answer

  Date: 02/14/2024

  I am rejecting this response because:   THE PERSON THEY SAY THE SPOKE TO IS NOT MY ATTORNEY.  MY ATTORNEY WAS VERY PROFESSIONAL AND REQUESTED ******* ****S FOR THEM TO SEND THE ***** OF WHAT THEY HAVE DONE TO GET ME OUT OF THE ****SHARE TO WHICH THEY NEVER DID SEND.  I ALSO HAVE CALLED THEM MUTIPLE ****S AND ASK THE SAME THING TO WHICH NOTHING HAS EVER BEEN PROVIDED JUST AN EMAIL SAYING I REJECTED THE ****SHAERE OFFER AND I WAS NEVER SENT AN OFFER.  THE ****SHARE WAS PAID IN FULL AT THE **** OF PURCHASE.  WE ARE ONLY PAYING THE MAINTANCE FEES.  HOWEVER, THE COMPANY GUARANTTED TO GET US OUT.  WE ARE STILL RECEIVING BILLS FROM THE ****SHARE.  THEY DID NOT COMPLY WITH THERE ******** AND PER THERE CONTRACT THEY STATE WE ARE DUE A FULL REFUND.  THE CONTRACT NEVER STATED IT WOULD TAKE LONGER THAN 18 MONTHS.  THEY REFUSE TO REFUND THE MONEY AND YET REFUSE TO PROVIDE ANY DOCUMENTATION AS TO WHAT SERVICES THEY PERFORMED FOR THE 5775.00.  TO MY KNOWLEDGE NOTHING HAS BEEN DONE TO END MY ****SHARE.  THE ONLY THING THE COMPANY HAS TOLD ME WAS NOT TO HAVE CONTACT WITH THE ****SHARE, NOT TO PAY ANY MORE MONEY TO THE TIIMESHARE.  WHY HAVE THEY NOT FULFUILLED THER CONTRACT.  THE BUSINESS TOOK MY MONEY AND I AM STILL RECEIVING BILLS.  

  Business Response

  Date: 02/29/2024

  Again, we are very sorry for your frustration. Your attorney was unprofessional with his response to an email and I can share that with you. Please understand it is against our procedures to offer a refund when you did not follow our process therefore resulting in this taking much longer to accomplish. We will be reaching out to you again to try to get this resolved. Thank you. 

  Business Response

  Date: 03/06/2024

  We are in the process of refunding this client and she she will withdraw the complaint.

  Customer Answer

  Date: 03/09/2024

  I am rejecting this response because:

  The company did say they would resolve this issue but as of today it is still not resolved.  If they follow through i will accept but not until I am completely satified.  I told them this in the phone conversation.  They were suppose to follow up with an email when it was resolved and I am yet to receive anything from the company.

  Customer Answer

  Date: 04/04/2024

  The company contacted me and has refunded my money. Issue has been resolved.