Reviews

Review Details

• Review fromMichael E

  Date: 12/21/2023

  2 stars
  A tale of two experiences.
  The examiner and office itself were extremely pleasant and wonderful.
  
  Now i sit here 6 weeks after my exam and it still hasn’t been reviewed or sent to the VA, nor is there any time of timeline for it to be reviewed. Here’s hoping they get to it sometime in the next year and that any future exams are handled by other companies.

• Review fromRobert H

  Date: 12/15/2023

  1 star
  VES is only in this in order to make money from the ** using the VETERANS. They sent a report to the ** saying that I failed to show for an appointment. When I saw this I made a trip to the ** Regional Office to ask what appointment did I miss. When they looked they said it was one in February of this year. I handed them the documents that was sent to my home by VES which said that the exam was a records review ONLY and I didn't have to attend the appointment. I live in Nebraska and the so called doctor was located somewhere in the state of TEXAS which VES never said where. Talk about mileage pay for this appointment. More recently I have been trying to get it across to these *********** that I already had a prostate cancer exam in October 2023 that they scheduled the appointment and paid me my mileage already. I had to make two different trips to the ** Regional Office to ask them why I had to go through another prostate exam within one month and after the ** had made a ruling on it. I was told that I didn't need a second exam so soon as I would have to complete a new exam next year. Both times they called VES telling them this and I was present for one of these calls. I even have a document that tells VES to cancel this one exam. Yet just today I received yet another telephone call from VES and a text message reminding me of this canceled appointment. I have even sent them all of the same documents that I have from the ** which also tells them that the appointment has been cancelled. I even sent them the documents about the prostate cancer exam that was done in October. Strange thing is that the same doctor who did the exam in October is to be doing the repeat exam. They are only interested in the MONEY

• Review fromThomas S

  Date: 12/06/2023

  1 star
  The exams went fine, as far as contacting VES with any questions or looking at my VES screen they erased my screen and when you email them they don't get back to you. After 3 times of emailing I quit looking. Maybe that's what they want you to do ? As a veteran this is terrible and a shame we are getting treated this way..

• Review fromMatt H

  Date: 12/05/2023

  1 star
  I have had to cancel three appointments in a row now because they are scheduling me to during the only windows of unavailability I give them.
  
  When I call and explain the problem they ask, "Well what days DO NOT work for you?" To which those have been the days scheduled for the next appointment. I am in the process of buying a home and VES is undoubtedly going to cost me money for waiting for my VA Disability.
  
  I would give this company zero stars if I could. They need to get audited and dropped by the DoD ASAP.

• Review fromFrank H

  Date: 11/30/2023

  1 star
  I am a veteran who had such a bad experience over the phone with nine different individuals, and three of them being supervisors that I called the VETERANS AFFAIRS to switch companies to do my claim examination. Every individual that I spoke to should probably not even be working at ********** and it is really hard to mess up food from ***********

• Review fromRaelene H

  Date: 11/28/2023

  5 stars
  I wasn't impressed with the scheduling of this appointment, as it was done without consulting me. Apparently, this appointment only covers the lung and BP issues I have, it doesn't cover the hearing damage. I was able to attend this evaluation appointment at this facility. The staff were gracious, friendly and coordinated my care in a timely manner. The facility was clean, well-lit and spacious. The seating arrangements were very comfortable, and they had appropriate seasonal decorations throughout.

• Review fromJay B

  Date: 11/27/2023

  1 star
  Extremely poor service! This organization's mission includes the following comment, "We provide high-quality, timely reports through fair and objective evaluations..." My experience, which is still on-going, has been exhaustive trying to obtain a status and conclusion to the process. Every time I call them they provide a different answer, but none of them with actual details of the status. Not only are the answers different each time, they are sometimes conflicting and misleading. I saw the provider in July of this year and started my request for status and closure in September. I've been told everything from "still waiting inputs from the provider" to "they've already turned it into the VA". Mostly I get that it is still pending QA review. Each time I speak with them I follow up with a call to the VA, who has requested the VES immediately complete this evaluation and submit it to the VA. They too have been incapable of getting the VES to respond. Since the VA owns the contract with VES, ultimately it is up to the VA to take action, and we know the reputation the VA has for this.

• Review fromDan K

  Date: 11/22/2023

  2 stars
  I had to reschedule a new appointment with this company ,so unprofessional, call every day no appointment over 2 months never use this people

• Review fromVictor S

  Date: 11/15/2023

  1 star
  Horrible service. They schedule appts without contacting the veteran to see what day/time works for the veteran. In this case, the appt was scheduled during my vacation time. Called to reschedule, and again, without checking availability, they scheduled me two counties away (hour and half drive). Called back and to inform them that is unacceptable and they said they will just send the paperwork back to the ***  Already spoke with ** not to use this provider for any future C&P exams.

• Review fromThomas K

  Date: 11/14/2023

  5 stars
  I have been to 5 appointments requested by VES. I would say that the service at all times was excellent. The staff personnel went out of their way to insure your comfort at all times. *** *