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Business Profile

Sports Equipment

Quiet Bounce

This business is NOT BBB Accredited.

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This business has 4 alerts

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Complaints

Customer Complaints Summary

  • 234 total complaints in the last 3 years.
  • 37 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/20/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered on December 2 2023. Spent $45.06 which was taken out of my bank account
    I've emailed two times, no response. I've called the phone number which isn't in service. I went on their ******** account and there's hundreds of complaints from people who said they've never received their items and can't get a hold of anyone.
    I want a refund and this business should not be allowed to operate.

  • Initial Complaint

    Date:12/20/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have ordered products from their website and have not received my products yet. I tried to contact the company to change my shipping address via email, phone and their website. The phone is not in service and they are not responding to my email and online inquiry. On their ******** page, there are many complaints of not receiving their product and not being able to contact the business. There are allegations that this business is a scam and seems to be operating under a different name as well. I no longer want their products and would like a refund.

  • Initial Complaint

    Date:12/20/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    December 16,2023 I placed an order for $39.56 for a quiet bounce ball with express shipping to ensure the order would be delivered before Christmas. The payment cleared my bank account but I have received no confirmation and the website says it has no record of my order. I have tried calling the number on the website but it is not a working number. I have also tried sending a message on their website and on their ******** page as well. We have received no response at all from this company. I would like a refund of my money

  • Initial Complaint

    Date:12/20/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered two basketballs from this company on Dec 1. Monitored order confirmation for tracking and there were never any updates. As of last week, the website can’t be reached and no way to get in touch with the company. I never received my order and looking at other online postings, this has happened to many people and appears to be a scam.

  • Initial Complaint

    Date:12/20/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/7/2023
    Ordered 2 quiet bounce balls and a rim for $87.92 with priority shipping. So far no product received. I have tried to contact them by email and no response. Also called the number on their website and says the wireless number cannot be reached. Then I found a ******** page and I am one of many who are going through the same thing with this scam company. I have no tracking information, only an order number of 34229 that says order is ready and we cannot determine the appropriate carrier for your tracking number. I would like to get a refund

  • Initial Complaint

    Date:12/19/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a basketball on the 10th of December, The company is unreachable. They have complaints all over their social media. They are stealing money.

  • Initial Complaint

    Date:12/19/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a QuietBounce ball on December 5, 2023 for $40.07 the order number is 31399. The company charged me for priority shipping and it has not arrived. When I track the order it says it hasn’t shipped yet. When I email the company there is no response. The phone number on the website is not working. I would like to cancel my order and get a refund.

  • Initial Complaint

    Date:12/19/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a QuietBounce basketball from QuietBounce website on 12/2/23. I followed up with them on 12/8/23 because their website says that the product should ship within 1-2 business days and I had not received a ship notification. A tracking number was created but no item has been received so product has still not shipped. I followed up again 12/17/23 because I have not received any response from my follow ups. There is still no tracking available and at this time I feel as though I have been scammed. My order number is #***** and my order total is $40.07.

  • Initial Complaint

    Date:12/19/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of purchase: 12/6/23
    Price paid: $53.05
    Order# ***** Received a "track your order" confirmation email from the company on 12/6/23. I have not received the product. I sent an email to the address provided on the website with no response. attempted to call the number listed, and it's disconnected.
    ************* [email protected]
    I believe this is a scam and I would like my money refunded.

  • Initial Complaint

    Date:12/19/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the QBounce™ Silent Basketball 2.0 - Indoor Basketball × 2 plus Priority Processed Shipping + Insurance × 1 from QuietBounce for $74.63 on December 4th (Order #******. On December 10th I went through their Contact Us form on their website to inquire when it would ship. I explained that I ordered it in plenty of time to arrive by Christmas. I never heard anything back from that inquiry but on December 12th I received a generic email from the company stating that any orders placed after November 24th have been delayed and they offered 10% off their products. On December 19th I tried to call the number listed on their website and it said 'the wireless customer you are calling is not available.' I then looked up how to request a refund and it again asked me to fill out the Contact Us form. I did that but I do not expect a response since I did not the first time.

Quiet Bounce is NOT a BBB Accredited Business.

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