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Business Profile

Convenience Store

7-Eleven, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

This profile includes complaints for 7-Eleven, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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7-Eleven, Inc. has 665 locations, listed below.

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    Customer Complaints Summary

    • 349 total complaints in the last 3 years.
    • 100 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/14/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/13/2022 at 3:34 p.m. Mountain Time, I purchased two bags of ice at 7-Eleven (store number #*****). I paid for two 10-pound bags of ice, however, this 7-Eleven only stocks 7-pound bags. When I brought up the discrepancy to the cashier, he said the 7-pound bags were all they carried. I asked why I was charged for 10-pound bags, he shrugged and said that's all they have. I quickly surmised that he was unwilling to rectify the situation. It is outrageous to overcharge customers.

    • Initial Complaint

      Date:12/13/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 13, 2022 I went to 7/11. The gentlemen that works the night shift behind the counter is constantly refusing to take my credit card he only takes my debit card. I have always enough money to cover the cost on my credit cards yet the cashier constantly manipulates the register so I have to over draw my bank account

    • Initial Complaint

      Date:12/10/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The 7-11 at *************** in Aurora, CO did not provide the correct number of scratch cards that I paid for (was missing a $5 scratch card). I walked out the door and walked immediately back in upon noticing, politely tried to resolve the issue, but the employee became immediately aggressive and said she was certain she gave me the correct number, but refused to provide a receipt or roll their security tapes. I believe she did this intentionally to steal money, as she was very cagey when asked for a receipt and did not do anything to help prove how many cards she actually scanned into the system, instead she just raised her voice and insulted me.

    • Initial Complaint

      Date:12/06/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They still don't pay minimum wage they're paying $10 an hour which is under minimum wage to all employees and there's no working bathroom for 2 days now

    • Initial Complaint

      Date:12/03/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought taquitos that were moldy. When asked for a manager I was told "no you cannot speak to them." I then processed to pick up food next door which lasted all of 2-3 mins since it was preordered. I come back and my car is towed out by "the manager", who I initially couldn't speak to. All of the sudden he/she reappeared. I proceeded to ask for the manager again and they said there is no manager. So I paid for moldy taquitos that were inedible and got a tow bill. If he towed me out because I wanted to complain about the taquitos this is INSANE and bad business practice on your part. I've been coming to 7Eleven for years and have done EXOTIC car events at multiple locations to support the business but I will never come to this location again. Also, I will reconsider doing any events at a 7Eleven location moving forward if this isn't rectified.

    • Initial Complaint

      Date:12/02/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/01/2022 at around 8:30 pm, I was racially profiled for the second time by the cashier of seven eleven on center road/diablo avenue corner. Right after I made my purchase he proceeded to look at his cell phone video with a video of a black man and repeatedly showed me the image while stating that it was me in the video stealing. It's the second time this has occurred, I am thoroughly offended and disappointed in this treatment. He made no effort to resolve the offense. I would like to be contacted by the franchise owner in order to resolve this issue as it is an unacceptable way to treat paying customer just because of the color of their skin in 2022. I will.need this resolved before moving further with legal actions against the business. Thank you for your help in resolving this issue.

    • Initial Complaint

      Date:12/02/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      November 3rd 2022 between 1:30pm and 3:30pm. I pumped gas for $64.48 and was charged $109.92. I returned to the business on the 8th to figure out what happened with the high charge and spoke to either the owner or manager but they refused to print a new receipt to assist with the bank dispute, and told me to just go through the bank because they didn't want to dig through their own system. I returned again on December 1st to get a printed receipt, but the clerk claimed the system didn't have receipts from further back than a few days. The bank is brick walled and can't do anything without the stores cooperation. And it feels like they know they don't need to do anything and still get to keep the money.

    • Initial Complaint

      Date:11/30/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I stopped and got gas on 6/23. I had to go in the store to use my debit card for $25.00 worth of gas. There printer was "out of paper" so I was unable to received a receipt. I was on pump 12 at 3:52pm. I realized the next day my card was charged ******. I contacted my bank who asked to get a receipt I went in talked to the store manager **** who admitted his drawer was over $500.00, he gave me a receipt and told me to get the refund through my bank. I tried to go through KeyBank to get a refund but after 90 days they were denied from 7-Eleven multiple times for the refund. I was then told to contact corporate and the business again. I have a saved voicemail from the store manager stating he remembers the transaction and I should continue through corporate to get the refund. I have called and spoke to corporate multiple times, I have emails and reference codes where I was told this would be resolved they were very apologetic and made me believe I would be getting a refund. I have now exhausted everything short of filing a police report to try and get the money I was over charged back which is all I have ever wanted. I understand mistakes happen but this is a large mistake and I do not have $500.00 I can afford to throw down the drain. I am unable to upload emails from 7-Eleven but I do have them available to send.

    • Initial Complaint

      Date:11/29/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This job by far has to be the most unprofessional and unethical job i've ever worked. I started with a first month wage of $12 an hour and weekly payments set by my ***********************. My first week I clocked 25 hours and for that i received $254.97, then in the following week I again clocked 25 hours but oddly I was only paid $139.74. Once I seen the amount i had been paid I began asking ***** for my paystubs, he told me he didn't have them and that I needed to go to adp.com, I then ask ***** what's my adp login because for every job i've had that uses adp they gave me a special login from those employers. So on that night I worked from 11:30 to 8:30 and around 12am the man ***** hired for maintenance let me use his phone to call him because he didn't respond to my text. The conversation then goes from ***** telling me he doesn't have my adp login then to ***** saying he'll send it to me tomorrow. Once this is said I know something isn't right so I then log on to adp and nothing about 7-Eleven pops up so I then start looking through my phone to see what days I was really there because there's no way my check could be $139.74 that's where I found videos as proof i was there. My third week I only clocked 18 hours which should add up to an payment of around $194, but I fear ***** will just try to avoid paying me. So this morning I sent ***** a message displaying my grief and acknowledgment of these wrong doings (All event take place between Nov 4th - Nov 23rd)

    • Initial Complaint

      Date:11/29/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I parked my car (HEW **** ** plate) around 10:30 AM on Tuesday 22nd of November at this 711 business premises (*************************************************). My car got towed by ******************** Services LLC at ********************************************************************** (telephone **********). The Notice posted at the premises (711) shows towing fees as $125 + Tax, however, they charged me $300 and no receipt was given when inquired. I received my car at 2:30 PM on the same day (11/22/2022). Also their shop is not at the address given in the notice. They delivered the car on the side of a street. I respectfully requests the extra amount they charged from me.

    7-Eleven, Inc. is NOT a BBB Accredited Business.

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