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Business Profile

Convenience Store

7-Eleven, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

This profile includes complaints for 7-Eleven, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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7-Eleven, Inc. has 665 locations, listed below.

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    Customer Complaints Summary

    • 351 total complaints in the last 3 years.
    • 100 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/26/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Sep 6, 2024 my husband was pumping diesel at the ******************* in ******* when fuel spilled all over his legs and feet due to a large hole in the hose. My husbands legs and feet were saturated from the fuel to the point he had to throw away his shoes. We filed a complaint with the corporate office of 7-Eleven and a representative, ******* *******, called me on Sep 12 to discuss the matter further. ******* stated that he was opening a claim with their insurance claims department, Sedgwick. On Sep 18 ******* ***** from ******** emailed me and asked for additional information; pictures, original receipt, and what damages were caused. I responded back to ******* on Sept 19 and provided all that was requested. On Sept 23 ******* emailed me that the settlement had been approved for damages in the amount of $238.45 and a check would be mailed within 7-10 business days. On Oct 10 I emailed ******* that we had not received the check and was following up on the status. I did not receive an email back therefore I emailed and called ******* on Oct 17, copying in her manager ******** **** to follow up and check the status. ******* or ******** did not email or call me back therefore I called ******* and ******** on Nov 6 and did not get a response after leaving several voicemails. I called the Sedgwick hotline and was transferred to ******* immediately. I explained to ******* that I had sent her multiple emails and left multiple voicemails because I had not received the settlement check. ******* apologized for her oversight and stated that she would stop payment on the original check and issue a new check and mail via *****. ******* stated that she would email me the ***** tracking number for my reference. As of today I have not received an email, phone call or any correspondence from Sedgewick or 7-Eleven. Please help me rectify this matter.

    • Initial Complaint

      Date:11/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The car wash malfunctioned and the arm dented in my car. I have it in dash cam. The owner is refusing to turn over insurance information. I couldnt upload the video because it doesnt support the format. I just want my car fixed. Thats it!

    • Initial Complaint

      Date:11/13/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This store rings up items twice and doesn't charge the correct price when ringing up items. And they never provide a receipt to explain the charges..this has happened to me almost every time I've been in this store. The provide no proof of sale or explanation of charges.

      Customer Answer

      Date: 12/16/2024

      At another visit this store charged me $15.95 just for tax and as I was getting rung up, the cashier started grabbing candy items from next to the til and ringing them up, these items are purposefully put there for this exact reason, these are more expensive items as well, also when I asked for a receipt first I was told no and then when I asked again I was given 3 different receipts all which were illegible. Except for the part where they clearly charged me $15.95 tax on top of the $12 payed

    • Initial Complaint

      Date:11/12/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      If I recall correctly, Seven eleven started advertising about a month ago about there signature pizza slices being 50% bigger and offers a deal. 2 slices and a 20 oz cola for $5. Upon checking and visiting multiple locations including park forest, ******, ***********, ect., I found that the slices were in fact 50% smaller! This is considered false advertisement and needs to be stopped. Upon contacting customer service to report the issue, the representative would not proceed with the complaint until exact location addresses were given even though It is the sole responsibility of the company not the store owners. This was stated multiple times throughout the conversation with the representative. I have been checking multiple stores throughout the time frame of the listed advertising. I do not provide any photos of evidence due to the non permission

    • Initial Complaint

      Date:11/12/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October ******. I tripped and fell because of a hidden wet floor sign. I hurt my left side. I may have permanent damage to my left hip. I went to emergency room in ********, ***. I got some paperwork from a ******* but have had no luck getting in touch with her. I sent in incident report like she asked. The case number is *******. I am seeking pain and suffering plus my medical bills be paid. I am planning on filing a claim in small claims court.

    • Initial Complaint

      Date:11/05/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a soda at 711 that was supposed to have been 2.30 the thief the teller charge 5.98 then when I check was for lighter did not purchase any lighters I was defrauded u believe it was done intentional

    • Initial Complaint

      Date:11/01/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A promo code was being advertised to me but did not work. I contacted customer service PRIOR to placing the ************ informed me that I would be reimbursed $15 for the faulty promo code AFTER I placed the order. Once I placed the order, they then refused to reimburse me for the faulty promo code, claming the promotion ended on the 12th, which is 1) not what I was told when I asked prior to ordering & 2) does not make any sense because I was being advertised the promo code minutes before placing the order (screen shots included). Like I wouldnt mind if they didnt literally promise it to me prior to me placing the order, but they did, they dont get to just tell me nevermind after I placed the order. I even purposely used my debit card rather than the money in my 7/11 wallet to make sure I would be refunded to my main payment method. This is so screwed up! I wouldnt have placed this order at all if they didnt promise me reimbursement! I asked BEFORE placing it!!!!

      Customer Answer

      Date: 10/19/2024

      The phone number per request is:

       

      1-800-255-0711

       

      please see previous attachments for details. 

      just trying to get the $15 refund I was PROMISED by the *** PRIOR TO PLACING THE ORDER. Not credit. REFUND. See attachments. 

    • Initial Complaint

      Date:11/01/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello 7NOW Fulfillment Team on the 7-11 app,Thank you for your response regarding my recent order, but I need to clarify a concern with the delivery confirmation provided. The order may have been marked as delivered, but it was unfortunately not delivered to the correct location. My residence at *************** has a red door, which is very distinctive, yet the delivery was not made there.Since I never received the items I ordered, I believe there was an error in the final delivery. I would appreciate it if you could look into this matter more closely, as it appears the driver may have left the order at the wrong address or a different door.I would greatly appreciate your assistance in resolving this issue. Please let me know if there are any additional details you need to investigate further or any steps I should take to help.Thank you in advance for your ****************: Order ****************

    • Initial Complaint

      Date:10/28/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The store is charging way too much for grocery bags I thought in the state of ********** they were only $.10 they were trying to charge me $.40 for a bag

    • Initial Complaint

      Date:10/28/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      05-31-23:my husband, employee of 7-eleven, was discovered in the bathroom at end of his shift and died when paramedics tried to save him. He died on the floor in front of the coolers at 7-eleven. The manager came to the funeral home and said 7-eleven would pay for the funeral costs, but a couple days later, she said, "no, the deals off the table". I was unable to bury my husband for several weeks.Her name is ***, she is the regional director for 7-eleven. She later asked for some of his ashes to spread in ****** along with her sister's ashes. she messaged me on my husbands messenger account, as proof she said the deal was off the table. The reasons weren't clear as to why. I eventually felt obligated to give her some, although I was very uncomfortable. I have been grieving for quite some time and wasn't aware I could complain to the better business b. , as I cant afford a lawyer, I cashed out my retirement to lay my husband to rest. I would like reimbursement for all funeral costs without going to court.

    7-Eleven, Inc. is NOT a BBB Accredited Business.

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