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Business Profile

Convenience Store

7-Eleven, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

This profile includes complaints for 7-Eleven, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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7-Eleven, Inc. has 665 locations, listed below.

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    Customer Complaints Summary

    • 351 total complaints in the last 3 years.
    • 100 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/28/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This 7-11 buys ebt food stamps from homeless people and purchases stolen products from people. They overcharge clients for items sometimes scanning them 2 times

    • Initial Complaint

      Date:10/22/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There are two fraudulent transactions on my card on October ******. They were at an ATM in *********** at a 711. I was physically in ******,ca and my card was with me. I have called 711 complaints and 711 mgr. I have called the company that is responsible for all transactions on that ATM called *****none of them would help me or even look up the transactions to try give my money back. This is money to feed my family. We have been suffering every day asking for help.

    • Initial Complaint

      Date:10/21/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 6, 2024 I filled up my truck with diesel fuel $118..01 at 3:00 pm pump number 8 at the 7 Eleven at ********************************************************************** I drove approximately one mile and my truck shut down. My wife lost a day of work to come get me. I had my truck towed to the closest diesel mechanic 42 miles away-in ************. The mechanics report said the fuel was contaminated I have been in contact with the store manager ***** *** and he was helpful to get me in touch with ******************* **** from ******** gave me report number IN40398C0R2040001. which turned to Claim number IC **********. ******* ***** was my contact. her phone is ************. I have not been able to connect with her or her manger *** ****** ************ Also, I have have not been able to connect with their boss ******** ****. It has been one month of renting vehicles and getting ride share when I can. My vehicle needs $13,500 with of work to fix the problem. They have tried to call when I was at work and then I return the call just to get voice mail of the main operator.

    • Initial Complaint

      Date:10/17/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Sept. 3, 2024 between 3 pm and 6pm I gave clerk $200 cash to deposit into my green dot card. Following morning I checked balance and there was no deposit made. Went back to 7/11 and they refused to look at video cause I lost receipt.

    • Initial Complaint

      Date:10/16/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have reached out to the customer service phone number several times through the dates of 10/12/2024 -10/15/2024. The phone is never answered and no support is provided being that naztech is a third party. Emailed **************** then went to the store and 711 they do not offer gift cards, exchanges or refunds for defective products. 10/12/2024 - bought magbuddy windshield. I ask ******** the receipt states at the top non refundable, if something happens will I be able to exchange or obtain a gift card. Employee repsponds yes the manager is the only one who can provided that service though. 10/13/2024- iphone slings right off of the magnetic magbuddy windshield and now has broken glass on back of iphone 15 Go to the store tell them what happens, second ******** tells me the manager will be able to do something for you as a customer Come between hours of ******** tomorrow I call ************** no answer 10/14/2024- walk in to the store and explain what happens to ******** ****** Store Manger, states she doesn't have to anything after giving me the incorrect corporate phone number.Calls ************** no answer Go to 711 store number ***** Store manager ******** ****** states that she doesn't have to do anything and walks away after giving me the wrong corporate phone number.I located the correct corporate phone number with 711. 800.255.0711 spoke with agent, opened up product complaint and needed names of store manager and cashier being not listed on the receipt. Drove back up to talk to Store Manager ******** ******, after every customer was taken before me for her to say that she needed to speak with the agent and the agent stated that they did not need to communicate, she walked away and called the police and now I am trespassed from that 7ELEVEN. Attached are my emails with naztech and my ****** review I left on the website. I contacted corporate for a status update and they state that it is under review.

      Customer Answer

      Date: 10/16/2024

      The original complaint would only allow me to provide so many attachments. I included now the product, the live phone call duration and phone number of corporate when incident occurred with the store manager ******** ******, and a previous complaint about how she treats customers on ****** reviews. 

    • Initial Complaint

      Date:10/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband and I went to a 711 for 5 slurpees. Each time he swiped the card the associates said it did not accept so he swiped it a total of 4 times. I saw the charges so I called him and asked why he was swipping so many times and not to do it again, He said it worked the 4th time this was 9/21/2023. We called our ********* Federal to make sure the 4 transactions was updated as a duplicate they said it would not post. Fast forward to October 7, they attempted to force the transaction as a true purchase! The same day this occured we informed them of a skimmer that was on the gas pump and nothing was done. I took a picture of it and left. This company is charging false charges and is continuing to attempt to steal from the customers. This is not the first incident with this location it is however the one to let me know that it is the owners and managers of this location that is responsible.

    • Initial Complaint

      Date:10/10/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a pack of Newports from seven now 7-Eleven. It was supposed to be delivered. Normally, I have to show my drivers license. They have to scan it. I got a message on my phone that it was delivered no doorbell wrong I went outside checked because like I said, normally you have to show drivers license. There is nothing delivered. He did not get a copy of my drivers license. He did not scan it And I tried resolving it with 711. Theres no resolution theyre basically telling me I have to wait because they show that it was delivered. Of course they show its delivered. Im telling you it wasnt. Im telling that the normal precautions were not done. There was no verification of my ID And I want my money back like Im so frustrated over the whole situation. I even put a complaint in with Skip ***** They were the actual delivery they went and picked up the order from 7-Eleven. Im just

    • Initial Complaint

      Date:10/06/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 1, 2024 at 2:27 pm Central I had contacted 7 Eleven **************** for 7 Now Delivery and had spoken with Tine and requested copies of the receipts of the transactions for 2021 and 2022 because they were no longer available in the 7 Eleven Now App. **** informed me that I would receive copies via my email within 12 hours. On October 3, 2024 i had spoken with ***** at 11:17am Central time with 7 Eleven Now **************** doing a follow-up from my first callfr9m October 1st. ***** had informed me that the call on October 1st was documented. ***** had informed that he would get my request to the correct department concerning my request for receipts from 2021 and 2022 to be sent to my email *********************** it has now been 3 days since the call with ***** on October 3rd and still haven't received those purchased receipts from the 7 Eleven Now Delivery app.

    • Initial Complaint

      Date:10/01/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau I am writing to formally lodge a complaint against the 7-Eleven location at ********************************************** (Store #*****). On the date of September 29, 2024, I placed an order for pickup at this location through the 7NOW service (Order #****************). The items included Chicken Wings (Buffalo 5-piece and Spicy Sweet Chili 5-piece) and a Big Gulp Diet Coke (30 oz), as reflected in the transaction details attached to this letter.Upon my arrival to collect the order, the cashier mistakenly provided my items to another customer. When I informed the cashier of the mistake, I was met with a dismissive attitude, and despite my clear communication, no compensation or replacement of the items was offered. The cashier's response was not only unprofessional but also aggressive, displaying behavior that was both inappropriate and unbecoming of an employee representing *********************** a consumer, I expected to receive the items I paid for or, at the very least, be offered a resolution, such as a refund or replacement. Instead, the cashier refused to assist me and treated the matter with disregard, leaving me without my purchased items or any form of compensation. I find this conduct unacceptable and in violation of basic consumer rights.I respectfully request that the Better Business Bureau assist in addressing this issue. I seek a full refund for the unfulfilled order and assurance that corrective action will be taken regarding the cashier's conduct to prevent such incidents from occurring in the future.Please find attached copies of the transaction details and order information as supporting evidence for my claim.Thank you for your attention to this matter. I look forward to a swift resolution.Sincerely,**** ******

    • Initial Complaint

      Date:09/24/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tuesday September 24 2024 9:45 AM. This 711 address is **************************** Air/water machine has broken buttons on the front of the machine. This controls air level/pressure. When brought to the attention of the Manager on Duty, she claimed no one has ever told her about the problem in the past. When I asked for her to put a sign on the machine she said no. That her customers know to come in to turn on the machine and to not use the actually machine itself. When I asked for a refund she asked me to call the number on the machine. I was seeking 2.50when I asked for her store number to file a complaint, she then said she would put a sign on the machine.I would like for the machine to be fixed, or a sign that says free please come inside. They can keep my 2.50 if they are that hard pressed for money.

    7-Eleven, Inc. is NOT a BBB Accredited Business.

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