Reviews
This profile includes reviews for RealManage Dallas's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 135 Customer Reviews
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Review fromTammy H
Date: 02/20/2024
1 starTammy H
Date: 02/20/2024
Hammersmith is completely non-responsive. I sent a messages in the portal, left voicemails, and sent emails since the end of November 2023. It is now the end of February **** and still no response at all. I reported them to ****. Hammersmith should not be in business.
RealManage Dallas
Date: 08/15/2024
Thank you for sharing your experience, and we sincerely apologize for the lack of response ***** encountered. We understand how frustrating it must be to feel ignored, especially when you've made multiple attempts to get in touch with us over several months. This is not the level of service we aim to provide, and we take your concerns very seriously.
We appreciate you bringing this to our attention, and we want to address your concerns as quickly as possible. Please reach out to us directly at ************************************* so we can investigate what went wrong and ensure your issues are resolved. Your feedback is crucial in helping us improve, and we are committed to making things right.Review fromKim B
Date: 02/13/2024
1 starHammersmith does not even deserve a 1 Star review. They have no one to answer calls. No one for emergency situations. I pay a ***************** for nothing. Ive been locked out of my building for 4 days because they changed the lock and gave only a small window to pick up keys. I cant get anyone to answer the phone to help me; and when I finally did, the agent was extremely rude and seemed put out my request to access my home.Review fromNabeel S
Date: 02/01/2024
1 starNabeel S
Date: 02/01/2024
If I could give 0 stars I would. They charged us more for fixing our roof ( they took out loans)but have not done so even after 1 year. They said they fix the roof in the fall but it is now winter ****. They keep brushing us off about the roof but have the time to send notices for cosmetic "violations". For the roof , if we were to move we would the remaining balance on the loan they took out to fix it even though they haven't started the jobRealManage Dallas
Date: 02/07/2024
Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you may have experienced, and we're eager to address your concerns. However, we couldn't locate your information in our system, which is essential for us to investigate and resolve the issue.
To assist you better, could you please provide additional details and email to *************************************Review fromLARRY C
Date: 01/29/2024
1 starLARRY C
Date: 01/29/2024
I called customer service 1-24-24 and spoke to ****** and asked her why my recurring payment for *** had not posted and why was I charged $4 interest and $10.66 late fee? She said she did not know why as everything looked correct. She then said why dont you go ahead and pay me the $266.55 for ******* and I will get you credited back the $14.66 that you should NOT have been charged. I said ok and provided my routing and account number to set up the payment. She gave me a confirmation # of ******** for payment. Now they will you not refund my money when I set my account up correctly and the system failed to work. This is totally unfair and makes me angry.I have always paid my dues on time and the system for auto payments and the management has changed a couple times over the last few years. Everything is so confusing to keep up with. Who is Hyde Park, CiraNet, ********* ************************** Real Manage, etc. and how are they all connected???Property owners like me that are trying to do the right thing and set things up correctly are getting dinged unfairly. I am proud to have an 850 credit score and pay my bills timely and still get dinged because of this confusing system you all have installed. I can only imagine that the people that are not as good with their finances are getting dinged like crazy for tons of unnecessary charges. Someone if making a killing off these fees and its just not right to make a blanket statement that we dont return fees. I have left voice mails and sent emails to ************************* and ******************************* and they will not call me back. No one will give you a direct email or phone number. They just give you a generic email to a group and the main office number where no one can help you. Now as of today, they drafted my account again the full amount so I have a huge credit on my account. Do you really think I should be happy to just let you steal money out of my pocket and now double draft me for my monthly dues?RealManage Dallas
Date: 02/06/2024
We have done extensive research on ********************** account. ****************** set up an *** draft in November for his assessments and it was drafted in December. In January, there was a system-wide glitch that did not pull the *** for the period ********************** draft was scheduled to be drafted. It was noted and the drafts did post, but it was later than usual which caused the late fee and finance charges. We have waived those charges for ****************** and with his extra payment, no draft will be drafted from his account for February. In March, the draft will continue at the regularly scheduled time. We apologize for the inconvenience.RealManage Dallas
Date: 02/06/2024
We have done extensive research on ********************** account. ****************** set up an *** draft in November for his assessments and it was drafted in December. In January, there was a system-wide glitch that did not pull the *** for the period ********************** draft was scheduled to be drafted. It was noted and the drafts did post, but it was later than usual which caused the late fee and finance charges. We have waived those charges for ****************** and with his extra payment, no draft will be drafted from his account for February. In March, the draft will continue at the regularly scheduled time. We apologize for the inconvenience.Review fromKen H
Date: 01/25/2024
1 starKen H
Date: 01/25/2024
Run, *******, Run. Don't waste your time with this outfit. No accountability, won't perform as represented, refuse to provide accounting for our funds. Horrible company.RealManage Dallas
Date: 01/31/2024
Thank you so much for your comment. We have reviewed your account and do not see any recent communication. We would love to assist you further. Could you please provide more information as to your concerns so we may follow up and provide a resolution?
You can email us at *************************************
Thank you,Review fromThomas Z
Date: 01/20/2024
1 starJust got a "pre fine violation" notice for trash in a public area that wasn't mine (they did not verify said trash despite having shipping labels and left it in the public area after ticketing me - so much for caring about the property). If the lazy employee had actually gotten out of the car (I know they did not, factually) this could've all been prevented.They showed up the day after a major storm issuing tickets to anyone they could, apparently. Very shady behavior. The actual charge was for having "litter" in my yard during public trash pickup week (the one week every 3 months the city allows you to pile trash for pickup). Trash was stacked neatly per city code.Vehicles issuing tickets are unmarked, old and somewhat run down - very questionable looking. No way to verify who they work for so I'll be calling the police in the future so they can figure it out who is taking random photos of my property. I live in a high risk area at the back of a caul de sac with most of my property open to a park, so risk of robbery is very real and I've had past issues with people attempting to break into my vehicles. I have them on 4K camera coming to my residence multiple times and taking photos that can see through my windows - without cause - no additional violations issued. The violation they did issue came presorted first class (no way to track when it was mailed) and after the point I would've started receiving fines - entirely corrupt.After I contacted said company letting them know it was bulk trash, they wrote an apology yet I caught their inspector back photographing **********-3 hours later.. I can't get any type of callback and as far as I can tell, the person in charge of my neighborhood resides in an entirely different state.The company absolutely refuses to give you any contact information for the people representing your HOA. This is a safety concern and will be treated as such from this point forward as recommended by law enforcement.Review fromKath F
Date: 01/19/2024
1 starRealManage is horrible. They are 3+ months behind in providing our monthly financials! They won't return phone calls. They are late paying our bills. Our community voted for an audit in 2023 and it was never done! Something is extremely wrong and this company needs to be investigated. This is criminal. We got rid of them 60 days ago giving the required notice and they are slow to cooperate w our new ********Review fromHeather A
Date: 01/04/2024
1 starIncredibly poor customer service. I am a homeowner and I have never been late on my ***************. I reported a roof leak on 1/18/23. Per the *** contract, the roof must be repaired by the ***, I cannot authorize work on it. Here we are in January **** and the roof has not been repaired. I now have damage to the interior of my unit, including cracks in the ceiling, rotting drywall and the roof damage is worse than when initially reported. This company took over management of my complex in January 2023 and everything has gone downhill. The front gate has been broken since May 2023. We have had increased car break-ins, thefts and illegal dumping since the gate is always open. Trees have fallen down due to weather and they are not removed, simply cut away from the walkways. Many walkways are covered in leaves and ****, making them a slipping hazard. The management team rarely answers the phone and even more rare is a call back. Highly dissatisfied with all aspects of this company's service and response. Be forewarned!!Review fromRebecca G
Date: 12/12/2023
1 starRebecca G
Date: 12/12/2023
RealManage is a terrible management company. They haven't provided services per our contract for many months. Upon termination, they are collecting on contracts that weren't approved. *********************** mismanaged our account for months. ******************* defended his poor staff, trying to gaslight us into thinking we were getting the services we paid for. RealManage did not follow contractual obligations for:- Community Management - Financial SupportRealManage Dallas
Date: 12/15/2023
Thank you for your feedback. We understand your frustrations and are truly sorry that our services did not meet your expectations. We take customer service very seriously and want to ensure that you have the best experience possible with RealManage. We would be grateful for an opportunity to discuss your experience further so that we can make sure this does not happen again in the future. Please reach out to us at *************************************Review fromRenee N
Date: 11/27/2023
1 starMy ceiling and doorframe are rotting from outside water damage seeping into my unit. I made a report. They had a professional come out to evaluate the situation verifying exactly what I'm saying and they refused to take accountability for it giving me the runaround for over a year now. Chunks of my door frame are falling off and my door is falling off the frame. They still are doing nothing but saying they're going to get back to me. May have to make this illegal issue. This business needs to be shut down because they don't manage anything
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