Business Profile
Auto Financing
Toyota Motor Credit CorporationHeadquarters
This business is NOT BBB Accredited.
Find BBB Accredited Businesses in Auto Financing.
Reviews
This profile includes reviews for Toyota Motor Credit Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.06/5 stars
Average of 117 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromCassandra G
Date: 11/14/2023
1 starCassandra G
Date: 11/14/2023
I had a wreck in May 2023. After months of dealing with the car insurance of the other driver, my insurance and ************* everthing was settled. OR so I thought. Now I am a few days from signing on a new house, so they pulled my credit only to find out that Toyota put a past due amount on my credit report and had sent it to collections. I was not notified of this past due amount. According to the insurances it was for interest, one even stated Toyota is known to do this. I spent all morning on the phone, paid the past due amount because the collections agency would not tell me who I owed, and Toyota will not resend it and take it off my credit report. Unless I write a letter and it will take 30 days for them to respond. Toyota's customer service was horrible. Now I am not going to be able to get the new home my family and I were so excited about. And I could understand if this was my fault but like I said I was unaware of this. Toyota even sent me a letter stating my account had been closed with a zero balance.Toyota Motor Credit Corporation
Date: 11/16/2023
November 16, 2023 BBB Case: Review Contact Name: *********************************** Account Number: ********** ******************** of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (****) and TFS regarding their experience after the total loss of the above refenced account. Our records align with ************************************* regarding the 'paid in full' letter sent on June 14, 2023. However, the same 'paid in full' letter also includes the statement: As of the date of this letter, your account is considered paid in full subject to a final accounting and receipt of funds.Subsequently, on June 22, 2023, TFS sent a notice regarding their Guaranteed Auto Protection (GAP) claim and the required documents for GS Administrators, their GAP administrator. Upon receiving the pending documents on July 11, 2023, TFS obtained approval from GS Administrators for a payment of $1,256.82, leaving a balance of $289.77.TFS mailed a notice to *********************************** at the same address where the acknowledgment of the 'paid in full' letter was received. This notice included a breakdown of the funds received by TFS and outlined the deficiency due within ten (10) days. Furthermore, it was noted that interest would continue to accrue. The notice also indicated that if *********************************** failed to arrange payment within 30 days from August 30, 2023, TFS would charge off their account and might report it to the credit bureaus. Due to limitations in the BBB system, we have sent a separate copy for their review.Additionally, TFS made multiple attempts to contact *********************************** via phone for payment arrangements, but unfortunately, were unsuccessful. We realize this may not be the response you desired, but we hope our above reply has resolved this matter amicably.Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (****). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****, TLT, and their securitization affiliates.Review fromKaren D
Date: 11/08/2023
1 starKaren D
Date: 11/08/2023
Toyota Financial Services posted my car tax payment in the wrong place and now keep billing me for that exact amount that I payed 3 months ago. For some reason they can't resolve it. They have told me in 6 different phone calls that it would be resolved in 4-5 business days. Why a "financial ******** ******* can't fix something so simple is beyond me. This could ruin my exceptional credit rating. These people are impossible to deal with and not very good.Toyota Motor Credit Corporation
Date: 11/14/2023
November 14, 2023 Contact Name: *********************** Account Number: *********** ******************** of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (****) and TFS regarding concerns with Personal Property Tax associated with the above-mentioned vehicle account.After a thorough review of the account, our records confirm *************** Treasurer has billed TFS for Personal Property Tax for the 2022 tax year, a billing period of January 1, 2022, through December 31, 2022, in the amount of $876.47. Our records do not indicate that this amount has been paid to TFS. If the customer has paid the taxing authority responsible for billing TFS, we request that the customer provide a receipt confirming theyve paid the taxing authority so that we may research and update the account pending the outcome and results.Our customer may submit their receipt correspondence by either FAX or mail; please see below:Toyota Financial Services ATTN: Personal Property Tax Abatement PO Box ***** *****, ** ***** Or FAX: ************** Please include the following information on the abatement correspondence in addition to the receipt:1.Account Number ****** 8 digits of the *** or Social Security Number (SSN)It is also important to know that **** has not reported any adverse information on ****************** credit profile, and we understand the importance of maintaining a good credit standing. Additionally, TFS is happy to assist our customer and research their Personal Property Tax concerns with the *************** Treasurer; however, additional information is needed from our customer, which we have requested prior to this response and have not yet received from our customer.Please know that ******************** strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (****). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****, TLT, and their securitization affiliates.Review fromDeborah E
Date: 11/03/2023
1 starI purchased a 2019 Toyota Camry XSE in 2019. My car doesn't have ****** yet,(covid19 kept me home) I purchased it for the features including navigation system. After only 3 years. It's obsolete. I want them to find a fix ****, put a new radio in, or refund me $8,000.00 for the features that I paid for. Don't tell me they can't do any of these. NOT HAPPY!Review fromDonita L
Date: 10/28/2023
1 starDonita L
Date: 10/28/2023
The worst customer service On October 18th, 2023 called to defer a payment due to an injury and being out of work. The guy tells me I was approved for the month of October and goes through details of my loan and I will be receiving a email to sign the documents. I called back following week because never received documents I was told by another representative I was denied??? So told them since call recorded from first call. I wanted it to be reviewed by a supervisor because I was lied to. I told I would receive a call once supervisor reviewed the call. I never received the call. Absolutely bad customer service. Be careful prior to choosing this company handling youre car loan.Toyota Motor Credit Corporation
Date: 11/01/2023
November 1, 2023 BBB Review Contact Name: ******************* Account Number: ********** ******************** of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (****) and TFS regarding their experience after requesting an extension for the above referenced account. TFS thanks ******************* for bringing their concerns to our attention and wishes her a speedy recovery from their injury.Our records match ********************. On October 18, 2023, our team member advised them of the extension approval; however, due to an inadvertent typographical error, the system rejected their extension, causing the misinformation provided by the next team members they spoke to.Our team members are trained to the highest standards, and Toyota Financial Services does not condone any unprofessional interactions or inappropriate behavior from our team members towards our customers, including providing misinformation. We have reviewed all phone recordings relating to this matter, and any instance of unprofessionalism discovered has been reported to the appropriate management team.Rest assured that their extension request has been approved. We kindly remind ******************* that their signature, as well as the signature of the co-borrowers, is required to complete the process of their November 2023 payment extension. The signature form has been emailed to their confirmed email on file for their convenience. Upon obtaining both signatures, they may create a support center request via our website, Toyotafinancial.com, and upload the signed agreement or mail the document to the address on the agreement.Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (****). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****, TLT, and their securitization affiliates.Review fromPratima G
Date: 10/05/2023
1 starPratima G
Date: 10/05/2023
Even one star Im not good they have been doing this for more than few years for me. After I leased the vehicle from **************** Lexus ********* took about few months to send paperwork. Last year I bought the car they over changed about 2800$ they refunded the amount after I requested if I hadnt noticed they wouldnt have refunded. Now its 2023 October even after a year of payments they havent transferred the title they keep complaining outs dealership who havent sent the paperwork. They say nicely that I am here to help and I know u are frustrated but I cant do anything this company is very rude irresponsible illegally holding the car in their name for about year now , be careful with these people they seem fraudulent, I see so many complaints no has taken any actions yet .Toyota Motor Credit Corporation
Date: 10/10/2023
October 10, 2023 Contact Name: *************************** Account Number: *********** ******************** of Lexus Financial Services (LFS) is in receipt of the review submitted by ****************************We want to confirm that the dealership, Lexus of ****************, is responsible for having the paperwork for the title to the above-mentioned vehicle completed and provided to the ********** DMV. Our records indicate LFS never received a perfected title from the ******************* for the vehicle. Additionally, as of October 6, 2023, at 12:37 p.m., a lien release and bill of sale were delivered to our customer in *********, **. ***** confirmed delivery via tracking ID #: ************. We respectfully request that our customer present the documents provided to their local DMV for assistance.Please know that Lexus Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Lexus Financial Services is a service **** of Toyota Motor Credit Corporation (****). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****, TLT, and their securitization affiliates.Review fromMANUEL R
Date: 09/28/2023
1 starMANUEL R
Date: 09/28/2023
I had a double payment come out of my bank account and they could not send me my money back as quick as they were to take it from me. I have been a loyal customer for about 6 years now and I was treated with disrespect. I will pay off my truck and in the future I will never buy from Toyota again. The dealership is horrible they lie to you and say no bull but I was treated again with no respect. I was told I would have to make payments over $700 to 900 on a new vehicle when that was a complete lie! No more Toyota vehicles for me because they obviously don't treat people fairly and with respect.Toyota Motor Credit Corporation
Date: 10/03/2023
October 3, 2023 Contact Name: ******************************* Account Number: *********** ******************** of Toyota Financial Services (***) is in receipt of the review filed by ******************************* regarding their dissatisfaction with Toyota Motor Credit Corporation (****) and ***. Both the *** mobile app and website are 100% Customer driven and *** is unable to schedule payments using those methods on the customers behalf. Two payments were scheduled in September via the *** mobile app; one on September 21, 2023, in the amount of $374.75, and an additional payment on September 24, 2023, in the amount of $390.00. As of September 28, 2023, a refund request has been requested in the amount of $390.00. Please allow **** days for processing. The refund will be sent to the address in our system.Our team members are trained to the highest standards and Toyota Financial Services does not condone any unprofessional interactions or inappropriate behavior from our team members towards our customers, including providing misinformation. We have reviewed all phone recordings relating to this matter and any instance of unprofessionalism discovered has been reported to the appropriate management team.Toyota Financial Services relationship with ********* Toyota is that of a financing source, similar to a credit union or a bank, and the dealership is an independent business entity over which *** has no control. *** is not involved in the negotiation process between customers and the dealership and relies solely on the terms and conditions that appear in a written contract.Additionally, *** has no ability to confirm or deny allegations concerning verbal representations made between you and dealer with respect to the underlying complaints. *** strives for a consistent great customer experience and expect that same level of service to be provided by dealerships. If you would like to express your dissatisfaction about the dealership, you may contact the management team at ********* Toyota or with our counterparts at Toyota Motor North America *************************** Their contact phone number is **************. Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (****). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****, TLT, and their securitization affiliates.Review fromIz R
Date: 09/08/2023
1 starIz R
Date: 09/08/2023
Ive spend the past 2.5 years making payments for more than the minimum and this company has stolen all the extra and put towards interest. Then I spent an hour on the phone with them last month to make sure the last $1300 would go towards my principal and still they didnt do it. The way it looks like right now is they are taking all the interest upfront and most likely extra ontop for potential criminal reasons. Talking to them on the phone is like talking to mafia membersToyota Motor Credit Corporation
Date: 09/14/2023
September 14, 2023 Contact Name: ****** ******************** of Toyota Financial Services (TFS) is in receipt of the review submitted by ****** regarding their dissatisfaction with the service received from Toyota Financial Services (TFS). We are happy to address their concerns; however, the privacy of our customers is vital. After reviewing our records, we have determined that the name listed on the review is not listed as an authorized party on any TFS account. To best assist, we ask that our account holder contact us at the telephone number provided below to provide full authorization to discuss the account with any third party, or they may contact us directly to discuss the above-referenced concern.We realize this may not be the response you desired, but we hope our above reply has resolved this matter amicably.Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (****). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****, TLT, and their securitization affiliates.Review fromJanice R
Date: 09/08/2023
1 starJanice R
Date: 09/08/2023
Several months ago, Toyota Finance erroneously duplicated a $360+ payment from my son's account. They agreed they made a mistake, yet wouldn't give him the money back digitally and said they'd send him a check in 2-3 weeks. Then, that exact vehicle was totaled and paid off, and the account was marked inactive. Guess what? They fraudulently deducted the money again on a vehicle that doesn't exist for which they received and recorded a payoff amount. Their automatic withdrawal for a paid-off vehicle will be the second time we have lodged a fraud claim against Toyota Finance. After reading these reviews, this seems to be a common issue with Toyota Motor Credit and we will be filing a complaint with the Consumer Financial *****************Toyota Motor Credit Corporation
Date: 09/11/2023
September 11, 2023 BBB Case: Review Contact Name: ***************************** Account Number: unknown ******************** of ******************** (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (****) and TFS regarding their refund request. We at TFS are unable to verify an active TFS account based on the information provided by *****************************; however, we would like to properly address their concerns. We ask that they provide additional information (such as an account number, social security number, or vehicle identification number), which can be used to identify the loan. If ********************** concerns are not based on a TFS account, we ask that they refer this complaint to the appropriate business for review and response.Additionally, the privacy of our customers is vital. To best assist, we ask that our account holder contact us at the telephone number provided below to provide full authorization to discuss the account with *****************************, or they may contact us directly to discuss the above-referenced concern.We realize this may not be the response they desired, but we hope our above reply has resolved this matter amicably.Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to respond to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (****). Retail installment accounts may be owned by ****, or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****, TLT, and their securitization affiliates.Review fromRachel A
Date: 09/07/2023
1 starRachel A
Date: 09/07/2023
Toyota Financial Services is the worst website and worst customer service I have ever experienced. To say "I have ever experienced" implies the customer service exists so that might be a mistake in my word choice. Their website has been "experiencing technical problems" for weeks. So they have sold me a car and they wont let me pay for it because you cannot process a payment online or sign up for recurring payments because the website never works. You CANNOT get a human on the phone. I then tried to find where to send them an email. To do so you:1. fill out a form online 2. the form sends you a text and email with directions to go to their website and go to support center. 3. I do so, and it says "error you dont have permission to view this" So to recap their website doesnt work, you cant get a human on the phone, you cant email them and yet they expect me to magically get them money every month. I cannot believe this absolute s*** tier website comes from such a traditionally well known car company. Also I only left one star because you cant select 0 stars which is what this travesty masquerading as a finance company deserves.Toyota Motor Credit Corporation
Date: 09/15/2023
September 15, 2023 Contact Name: ************************* Account Number: ********** ******************** of Toyota Financial Services (***) is in receipt of the review submitted by *************************, regarding their dissatisfaction with the service received from the *** website and Toyota Financial Services (***).We regret to learn of the recent experiences as they relate to the *** website, website payments, and the ************** on the vehicle account referenced above. We thank our customer for bringing their concerns and experiences to our attention so that we have the opportunity to improve.Please know a helpdesk ticket has been submitted as of the date of this response for review of the website provisions, access, and functionality for our customer. We respectfully request that our customer allow 710 business days for a resolution to be provided.In the meantime, we do ask our customer to consider using an alternative payment method, such as the *** automated IVR system, calling in to our customer experience center at the number below, paying by mail, or their ******************* pay.We realize this may not be the response you desired, but we hope our above reply has resolved this matter amicably.Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (****). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****, TLT, and their securitization affiliates.Review fromEsmeralda G
Date: 09/06/2023
1 starEsmeralda G
Date: 09/06/2023
If I could, I wouldnt give any stars at all I purchased a 2018 Chrysler Pacifica from Toyota and got the gap to cover the difference between my vehicle and insurance insurance only covered a portion and Im still out **** and theyre telling me that the gap doesnt cover whats the whole point of getting the gap if its not gonna cover your vehicle, please read page 2 before you purchase the gap when you purchase a vehicle at purchase for vehicles from Toyota Avondale, but I will no longer be taking my business there. I do not want to give any starch to them. They do not deserve it, but I guess you have to put one star but buyers beware when you purchase the gap for your vehicleToyota Motor Credit Corporation
Date: 09/12/2023
September 12, 2023 Contact Name: ********************************* ******************** of Toyota Financial Services (TFS) is in receipt of the review submitted by *********************************, regarding her dissatisfaction with the *** coverage purchased through Toyota Motor Insurance Services (TMIS). After a thorough review of the account, TMIS did confirm and calculate a *** claim to identify if the customer was *********** a benefit. When TMIS calculated the details related to the claim, there was no deficiency balance, and the claim was closed. In reference to a deficiency balance due in the review provided by the customer, this vehicle is not financed with TFS. The lender that financed the vehicle can provide a breakdown of charges related to the deficiency balance for reference. The customer has since asked for TMIS to cancel the *** agreement, which is in process.Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (****).Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****, TLT, and their securitization affiliates.
Toyota Motor Credit Corporation is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.