Reviews

This profile includes reviews for Toyota Motor Credit Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Toyota Motor Credit Corporation

  6565 Headquarters Drive, W2-5A Plano, TX 75024-5965

• 

  Toyota Motor Credit Corporation

  4 Gatehall Dr Parsippany, NJ 07054

• 

  Toyota Financial Services

  500 Kehoe Boulevard Wheaton, IL 60187

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  Toyota Financial Services

  P.O. Box 5855 Carol Stream, IL 60197

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  Toyota Financial Services

  PO Box 9550 Cedar Rapids, IA 52409

Review Details

• Review fromStephen H

  Date: 06/27/2023

  1 star

  Stephen H

  Date: 06/27/2023

  I would give zero stars if I could. Both my wife and I have had so many issues trying to pay thr monthly bills for our 2022 Highlander. Their website and app have not been working for at least the last three months. We are looking to take a higher intetest rate with our credit union because of how poorly run this company is. Questioning doing any business with Toyota in the future. Total joke of a company, terrible customer service.

  Toyota Motor Credit Corporation

  Date: 06/30/2023

  June 30, 2023 BBB Review: ****** Contact Name: *************************** Account Number: ********** ******************** of Toyota Financial Services (***) and Toyota Motor Credit Corporation (****) is in receipt of the review submitted by *************************** regarding their dissatisfaction with the functionality of the *** mobile app and website. **** and *** would first like to extend our apology for the frustration endured regarding their experience with the Toyota Financial Services mobile and website payment systems. After a thorough review of the account, our records reflect payments have successfully posted to the account on a monthly basis utilizing the automated system and the text to pay method. Additionally, our records show over eighty-eight (88) successful logins to the *** website, dating back until January 26, 2023. In February 2023, our IT Team did confirm the account is provisioned and active to make payments. Please know, our current iOS version is 3.9. If you have verified your version matches ours, we recommend you contact our ***************** for additional trouble shooting.With respect to your payment concerns, its important to know *** provides our customers with multiple options to make payments, such as contacting our ***************** directly by phone, our Interactive Voice Response (IVR) system, Mobile App, Website, paying by check and text to pay. We do not charge any additional fees to pay by phone and our IVR accepts payments outside of our normal business hours for your convenience.Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (****). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****, TLT, and their securitization affiliates.

• Review fromAlex W

  Date: 06/26/2023

  1 star

  Alex W

  Date: 06/26/2023

  Horrible record keeping, can't talk to a supervisor even if you wait an hour on the phone. We requested a deferral and have been given misinformation regarding policy since March. Trying to rectify the issue leads to dead ends and call center employees who don't know anything about the account. Pile on top multiple calls with robomachines that come sometimes twice a day, it's infuriating considering you can't get someone who can actually help you! When you can talk to someone they don't have much about the account outside of last payment. No one seems to communicate efficiently, as our account is constantly being looked at without any mention of our requests to stop calling during work hours and the request for deferral isn't logged. I would stay clear of TFS, unless you want a headache and an endless loop of unanswered questions ad concerns

  Toyota Motor Credit Corporation

  Date: 06/27/2023

  June 27, 2023 BBB Case: Review Contact Name: ********************* ******************** of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (****) and TFS regarding the extension of their March payment.We have reviewed the information provided and require additional information to resolve **************** concern and/or locate their Toyota account. For us to assist please provide us with the information required based on the checked box(es) below. Their TFS account number, social security number, or last 8 characters of the vehicle identification number (VIN).We realize this may not be the response you desired, but we hope our above reply has resolved this matter amicably.Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to respond to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (****). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****, TLT, and their securitization affiliates.

• Review fromElizabeth O

  Date: 05/25/2023

  1 star

  Elizabeth O

  Date: 05/25/2023

  Very poor communication skills and very poor company communication. Took me 3 weeks to purchase my car because the dealership and Toyota financial services had different directions as to how to purchase a leased car .MANY PHONE CALLS and MANY PHONE CALLS asking for my monthly payment AFTER I payed off the car. If a Toyota dealership tells you that in order to lease a car you MUST go thru TOYOTA FINANCIAL SERVICES… leave . Toyota Financial is the meaning of incompetence !!!

  Toyota Motor Credit Corporation

  Date: 06/27/2023

  June 27, 2023 BBB Case: Review Contact Name: ***************************** Account Number: *********** ******************** of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (****) and TFS regarding the payoff process of the above referenced account. First and foremost, we send our congratulations to ***************************** for successfully paying off the vehicle. Our records differ from *************************. They requested a payoff on May 18, 2023, and TFS received their payoff on May 22, 2023; however, these are processed first in, first out, and backdated; accordingly, their payoff was applied on May 30, 2023, and subsequently TFS released their title on June 1, 2023.We recognize that our customer received undesired collection calls in the process of their payoff; this was due to their May payment becoming **************************************** process. Because we understand the importance of maintaining good credit standing we attempt to contact customer when their accounts fall past due to avoid adverse reporting. Rest assured; no adverse reporting has taken place on the above referenced account.Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to respond to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (****). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****, TLT, and their securitization affiliates.

• Review fromTara B

  Date: 05/24/2023

  1 star

  Tara B

  Date: 05/24/2023

  I had a total loss vehicle that occured March 15, 2023. It was a lease, very similar situation compared to what others have stated below. My insurance provider cut two checks, one for the amount that was still owed on the vehicle and the other for my overage. 2 weeks later Toyota sent a second letter stating they reassessed the value of the vehicle, and apparently, they believe it's a difference of around $180 from the original amount the vehicle was assessed the value of. Therefore, my insurance provider had to issue a stop payment on the second check for the overage owed to me because there was a difference in price. I already had the refund check in my hand for approximately $6700. Now they tell me not to cash that and wait for a second check for 7 to **************************************************************** resolutions, customer service, whoever, tells me the same **** thing...your check refund is being reviewed by a manager. Well apparently the check my insurance provider send the thrid go around, never got marked for refund to me, so I've been waiting since April for funds that are just floating around in their company somewhere that are due to ME! I really loved this vehicle, but I tell you, I now will never purchase from Toyota ever again. I was a life long avid toyota driver, that ended months ago......HERE STILL WAITING FOR MY $7K or whatever amount it is......ridiculous. Still waiting for a manager to approve my refund!!!!

  Toyota Motor Credit Corporation

  Date: 05/26/2023

  May 26, 2023 BBB Case: Review Contact Name: *************************** Account Number: *********** ******************** of Toyota Financial Services (TFS) is in receipt of the review filed against Toyota Motor Credit Corporation (****) and TFS regarding their surplus refund after a total loss. After a thorough review of ******************* account, we confirmed that TFS received notification of a total loss for their 2021 Toyota RAV4 on March 20, 2023. Our records indicate that on April 12, 2023, TFS received the first insurance settlement check #******** from Liberty Mutual; however, this check was returned after their insurance placed a stop payment. Liberty Mutuals stop payment of their check further delayed the surplus refunds release to ****************************Please know that TFS strives to process all refunds of excess funds as quickly as possible. At this time, we are happy to inform them that their account is closed.Lastly, due to the holiday weekend, a refund of $6,637.85 can be expected by Wednesday, May 31, 2023, at their address on file.Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact ** at **************.We may include Personally Identifiable Information (***) as necessary to respond to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (****). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****, TLT, and their securitization affiliates.

• Review fromCharlene N

  Date: 05/11/2023

  1 star

  Charlene N

  Date: 05/11/2023

  So my husbands car was just stolen while working his sales manager position. 2020 Toyota Camry. 2pm in the afternoon someone was able to access his vehicle on a busy street in broad daylight and drive away. My husband had his keys but was silly enough to leave his valuables in the car because he thought it was safe. That he would be right back after dealing with a few customers. But his vehicle was gone. As were his belongings. I panicked. Called Toyota while he dealt with the police. Was on the phone for almost an hour. Spoke to maybe 4 different departments. Finally they said that I didnt have the services that could locate the car but I could initiate them and they would be able to find it. 30 min and a different representative later and all of a sudden they cant help with finding the vehicle because I didnt pay for the services when I purchased the car 3 years ago. I didnt know 3 years ago that strangers would be able to access my vehicle. Toyota has contacted my husband several times trying to buy back our car. Theres a definite safety deficit. Be warned. And dont depend on Toyota to help you..

  Toyota Motor Credit Corporation

  Date: 05/16/2023

  May 16, 2023 BBB Case: ******** Contact Name: ************************************************ Vehicle Referenced: 2020 Toyota Camry ******************** of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (****) and TFS regarding the theft of the above referenced vehicle.First and foremost, we sincerely apologize for any frustration experienced by our customer while attempting to locate their stolen property. We regret to learn of the circumstances that caused them to reach out regarding this matter; however, TFS/**** are not the correct entities for this concern. TFS and **** serve only as financiers for vehicles. We do not sell products or services that would enable anyone to locate a stolen vehicle. For further assistance, ************************************************ may contact the Toyota *********************** at ************.We realize this may not be the response you desired, but we hope our above reply has resolved this matter amicably.Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding a TFS account, please contact ** at **************.We may include Personally Identifiable Information (***) as necessary to respond to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (****). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is the servicer for accounts owned by ****, TLT, and their securitization affiliates.

• Review fromDelaney R

  Date: 04/12/2023

  1 star

  Delaney R

  Date: 04/12/2023

  I leased a car from Sewell Lexus in August 2021 and paid the entire lease up front. The car was totaled on 1/27/23. Lexus Financial demanded that Travelers Insurance give them the entire purchase price of the car, not the pay off/residual, despite the fact that they had 19 months of my unamortized lease. After going round and round about this because the insurance company wanted to pay them only the residual and then pay me the difference, Travelers finally sent them a check for the original purchase price on 2/23/23. I was told by a LFS customer service rep that it would take 7-10 days for Lexus to process Travelers' check after receiving it, then it would be held for 13 days to be sure the funds were good (!), and then it would be another 7-10 days before a refund check would be processed and then sent to me. On approximately 3/29, I called LFS and was told a check had been cut on 3/16 and that I should wait until 3/31 to give it a full 15 days to get to me. I called back on 3/31 and was told by another customer service rep that she tells people to give it 30 days because "the mail has been so bad since Covid". I asked to have payment expedited via wire/ACH and was told LFS only deals in paper and that if I were to cancel, the process would start over and the request would take 7-10 days and then one could be sent to me via some sort of express method. So on 4/4, I called back with the finance director from Sewell and we got yet another minion, who talked to his supervisor and said that they would try to speed up the processing period and that it would be reasonable for me to receive my check by Tuesday 4/11. That was yesterday and still no check has come. This is beyond ridiculous, especially given that TMCC is located just up the road in Plano, meaning that I should have received a check IF IT WAS EVER SENT in 2 days max. They have intentionally held over $20,000 that has never belonged to them, which in my mind, is theft. There is NO EXCUSE for this whatsoever!

  Toyota Motor Credit Corporation

  Date: 05/01/2023

  May 1, 2023
  BBB Review
  ******* *****
  Toyota Motor Credit Corporation (TMCC) is in receipt of the review submitted by ******* ***** regarding her dissatisfaction with the service she received after a total loss from Lexus Financial Services (LFS).
  Lexus Financial Services (LFS) received notification of a total loss for ******* *****’s 2021 Lexus NX300 on February 10, 2023. The reported date of loss for the vehicle was on January 27, 2023. On March 8, 2023, LFS received the total loss check from Traveler’s insurance.
  Our records reflect on March 15, 2023, the surplus check was mailed to ******* *****’s address on file; however, the check was not received and on April 6, 2023, a new check was mailed. Although the check was requested and approved for overnight delivery, due to inadvertent error, the check went out via regular mail. As of April 18, 2023, our records reflect, check # 94928626 for $20, 064.99 was cashed.
  We thank ******* ***** for the feedback and hope to have settled this matter amicably. If ******* ***** has any further questions or concerns regarding their closed LFS account, they may contact our Customer Experience Center directly at (800) 874-8050 Monday through Friday.
  We may include Personally Identifiable Information (PII) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the PII in our response after submission. Lexus Financial Services is a service mark of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by TMCC or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. TMCC is the servicer for accounts owned by TMCC, TLT, and their securitization

• Review fromjarrett y

  Date: 03/20/2023

  1 star

  jarrett y

  Date: 03/20/2023

  Toyota financial team apparently doesn't want you to talk to managers.... I paid on the 10th of March and on the 16(six days later!!!!) They send back my funds and delete my bank account from my profile. Then after 5 days of calling and trying to figure it out all they are willing to do is wave late fees. This is the third time they have messed up my monthly income and they don't care how it effects people they just want there money. I asked to speak to management and they pretty much gave me a run around and refused to have management call me and work with me. Not a bussiness for customers just another money grubbing company apparently.

  Toyota Motor Credit Corporation

  Date: 03/22/2023

  March 22, 2023
  
  
  
  BBB Review
  
  ******* *****
  
  Account Number: ************
  
  
  
  
  
  This response is in regards to the complaint filed against Toyota Motor Credit Corporation (TMCC) by ****** ***** regarding their experience with Toyota Financial Services (TFS) and the status of the above referenced account.
  
  
  
  After a thorough review of the account our records reflect that 3 (three) payments were scheduled on the account via our mobile app for the dates of October 9, 2022, November 9, 2022, and March 9, 2023. All three payments were returned by the financial institution due to non-sufficient funds (NSF). Our Customer was notified all 3 (three) times via text advising the scheduled payments did not successfully post to the account due to NSF or TFS having been notified by the financial institution the account had been closed and therefore was deleted.
  
  
  
  Regarding ******* *****'s request to speak with a manager, our team member followed the proper protocol by offering a member from our Resolution Team to assist immediately without having to wait for a manager to call back. To confirm, as of today, the account is reflecting current and the next payment due date is scheduled for 4/17/2023 for the contracted payment amount of $684.73
  
  
  
  Please know TFS strives for excellence in customer satisfaction, and we apologize if we failed to meet ******* *****'s expectations. We ask that ******* ***** please contact our Customer Experience Center directly at (800) 874-8822, Monday through Friday, if there should be any additional questions or we can provide any additional support.
  
  
  
  
  
  We may include Personally Identifiable Information (PII) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the PII in our response after submission.
  

• Review fromTaylor S

  Date: 03/12/2023

  1 star

  Taylor S

  Date: 03/12/2023

  Leased a vehicle from Lexus as a military service member and moved temporarily to ******** for service but at all times was a legal resident of another state and paid income, property, and registration fees outside of the *****************. Car was never registered in ********. Consulted Lexus military line before my temporary move and they assured me I wouldnt need to change the address or registration or pay additional taxes. Lexus WRONGFULLY and ERRONEOUSLY told ******** the car was on the state and had a personal property tax assessed on it as of Jan ************************************************************************ on my military service. I was told by Tacoma Lexus all Lexus Financial needed from me to fix this was a copy of my military orders. I did that, and the debt department send a request to the ******** tax office to refund for erroneously payment and because ******** said no due to erroneous payment, Lexus came after me and threatened to send it to debt collections. No one was helpful and the dispute resolution line was a young kid that was talking down to me and reading law off the internet at me (I am an actual lawyer and he isnt) instead of giving me real options. Not to mention, this was all after I had already terminated the contract and I dont legally believe they can have a provision requiring action after contract satisfaction and termination. However, Lexus will threaten you and your credit score and come after the little guy who now cant afford their bills because his month due to this mess up and complete lack of care on their part. Disgusting way to treat customers and military members. I had been a loyal Lexus customer for many years and three cars and I will not longer be. I am also in the process of reporting to the ******** AGs Office, the media, and the military.

  Toyota Motor Credit Corporation

  Date: 03/17/2023

  March 17, 2023
  
  BBB Review
  ****** *****
  
  Toyota Motor Credit Corporation (TMCC) is in receipt of the review submitted by our Customer, ****** *****, regarding their dissatisfaction with Lexus Financial Services (LFS).
  
  First and foremost, TMCC and Lexus Financial Services (LFS) first want to express our heartfelt appreciation for the service ****** ***** and their family have provided to our country. We strongly support the men and women in our military along with the veterans who have previously served. We know the sacrifice our military, veterans, and their families have endured.
  
  LFS has reviewed ****** *****'s account and found that the property tax was billed as a result of an address change submitted on our website. While our website is customer driven, we realize this was an inadvertent error. In deference to ****** *****'s loyalty and service we have issued a refund in the amount of $416.82--the amount billed by the state of Missouri for Personal Property Tax on her previously leased Lexus.
  
  If ****** ***** should have any additional questions regarding her closed account, we ask that she please respectfully contact our Customer Experience Center at **************.
  
  We are including Personally Identifiable Information (PII) as necessary to respond to the complaint as submitted by the consumer. We do not control how or whether the BBB safeguards our response or the PII contained in our response after submission.
  

  Taylor S

  Date: 03/23/2023

  I have not received any kind of refund and customer service is unaware of any kind of refund so I believe this response is inaccurate and does not resolve the issue.

• Review fromDiana G

  Date: 03/02/2023

  1 star

  Diana G

  Date: 03/02/2023

  They will report inaccurate information to the credit bureau. They wont terrify their claim even if you provide the right information. Further more they harassed family members to find you if you wont comply to their request. Worst experience ever. They will report late payments even if youre paid on time. They wont help you in any way.

  Toyota Motor Credit Corporation

  Date: 03/09/2023

  March 9, 2023
  BBB Review
  ***** ******
  Account # ***********
  
  This is in response to the review filed against Toyota Financial Services (TFS) by ***** ******.
  
  First and foremost, TFS would like to thank Ms. ****** for bringing her concerns to our attention.
  
  Ms. ******'s complaint stated that she believed that her TFS account was being incorrectly reported on her credit profile, but did not indicate what information was reporting incorrectly.
  
  After a thorough review of Ms. ******'s account, we discovered her account is reflecting accurately based on her payment history and is reflected on tradelines currently being reported by the Credit Reporting Agencies (CRAs).
  
  Unfortunately, we are unable to accommodate Ms. ******'s request to remove the negative information that was reported, as we are required to report accurate information to the CRAs.
  
  Please know TFS strives for excellence in customer satisfaction and we sincerely appreciate Ms. ****** for bringing this matter to TFS's attention. If Ms. ****** should have any further questions, she may contact our Customer Service Center at **************, Monday through Friday.
  
  We may include Personally Identifiable Information (PII) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the PII in our response after submission.
  

• Review fromAT B

  Date: 02/27/2023

  1 star

  AT B

  Date: 02/27/2023

  I recently bought a vehicle that I leased and Toyota charged me property taxes on top of sales taxes that I paid. I got doubled taxed and Toyota didn't prorate the amount or nothing. The customer service at ********************************************* Service is awful!

  Toyota Motor Credit Corporation

  Date: 03/03/2023

  March 02, 2023
  ***** ******
  BBB Review
  
  This is in response to the review submitted by ***** ******against Toyota Motor Credit Corporation (TMCC) regarding their personal property taxes for the above referenced vehicle.
  
  On December 28, 2022, Mr. ****** also filed a complaint via Better Business Bureau regarding the same matter. We mailed to Mr. ******a tax bill for $618.50 that was paid to Jackson County Collector (MO), on his behalf. Although our records show his account is paid in full, Jackson County applies a Personal Property Tax base on the tax assessment date of January 1, 2022.
  
  It is Important to know, if our customer decide to purchase their lease vehicle with their local Toyota dealership, the paying dealership (*************************) is responsible collect the purchase sale tax, title and registration fees, and forward the collected amount to Missouri Department of Revenue Motor Vehicle Bureau which is different government entity from Jackson County--sales taxes and property taxes are separate assessments.
  
  TFS strives for excellence in customer satisfaction, and we hope the explanation provided is helpful. If he should have any further questions regarding his former account, he may contact our Customer Service experience, Monday through Friday at **************.
  
  We may include Personally Identifiable Information (PII) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the PII in our response after submission
  
  Toyota Financial Services is a service mark of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by TMCC, or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. TMCC is the servicer for accounts owned by TMCC, TLT, and their securitization affiliate.