Business Profile

Rent to Own Furniture

Rent-A-Center, Inc.

Headquarters

Complaints

This profile includes complaints for Rent-A-Center, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,608 total complaints in the last 3 years.
471 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/01/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 02/28/2025, my husband and I went to rent-a-center at location ***********************************. The store associate ******, went and showed us some couch/sofa sets that would fit in our apartment. Long story short, we found a unfurnished sofa set: 2 PC Capehorn-GraniteReclining Sofa/Love set. We gave her $200 in cash as a down payment and so we could pay a couple of weeks in advance. When I was able to make an online account, ad I went to the payment history, it showed that on 02/28/25, out of the $200 we gave Sgelly, she only put $119.73. That means she pocketed/stole over $80 for herself. The money that she pocketed needs to be an reimbursement and go towards future payments.
Business Response
Date: 05/02/2025
Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.

This Rent-A-Center customer rented their product from an independently owned and operated franchised location. Any further communications should be directed to the franchisee, ****************. As a courtesy, *** has sent a copy of the BBB complaint to the franchisee.

Given the facts as stated, we consider this matter closed.

Respectfully,

Rent-A-Center, Inc.
Customer Answer
Date: 05/02/2025
I am rejecting this response because: i purchased the sofa set from rent a center, not the third party. A rent a center employee took my money, not the third party.
Business Response
Date: 05/05/2025
This is Rent-A-Center's second response to Ms. ******** complaint. After a review of the rejection, it does not appear that a response to Ms. ******** dissatisfied response is required. As previously stated, further communications should be directed to the franchisee, ****************. All matters have been addressed, and we consider this matter closed.

Sincerely,

Rent-A-Center
Initial Complaint
Date:05/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I told the stores worker to take off the insurance option that cost 7-8$ so i can afford a payment that i couldnt afford with it active so she deactivated it and never reinstated it so when the ** stopped working and completely broke itself i was give a replacement but the replacement was messed with from the previous renter and i told them that, the *** was not running as fast as it should have been so i looked into it and it was being bottle necked like crazy so i took it back and now they are refusing to compensate me for anything and pretty much just saying "youre out luck buddy"this was in the last year
Business Response
Date: 05/09/2025
Rent-A-Center (RAC) transactions are not financing arrangements or loans. *** purchases the merchandise selected by the customer from the host store and then rents the merchandise to the customer through a terminable agreement that contains the disclosures as required by applicable law.
We have reviewed Mr. ******** complaint and provide the following response. Mr. ****** voluntarily enrolled in our optional ********************* and later requested to cancel the service. Nevertheless, *** continued to provide support related to the property, even after RAC discovered the loss of the internal hard drive. Subsequently, Mr. ****** leased additional merchandise, which was later found to have missing internal components while in his possession. Given these circumstances, RAC will not lease any further merchandise to Mr. ****** and will not issue a refund.

While we have made efforts to address Mr. ******* concerns, we have been unable to reach a mutually satisfactory resolution.

Sincerely,
Rent-A-Center
Initial Complaint
Date:04/25/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Rent a center management staff in **************** (******** location) are very rude and harass their customers. They bully, threaten and call non stop. I had payment issues online and it would not accept my online rental payment. The store manager harassed me daily and was very rude. I made a complaint to corporate and requested a call back with no response. I even contacted another store in ******* Michigan to see if I could have my contract switched to that store with no response from anyone at either store. It should be illegal the way they harass and treat their customers. Very dissatisfied with the company. They also harass my reference daily as well. Leaving rude voicemails and threatening messages.
Business Response
Date: 04/28/2025
Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.

Rent-A-Center denies any allegations of harassing Mr. ********* Nevertheless, during our review of the complaint, we found that Mr. ******** entered into a written contract in the form of a rental-purchase agreement that contained all disclosures mandated by applicable state law. Our District Manager has attempted to review the terms of the agreement with Mr. ********* ************************************ with the store is necessary to proceed with the lease agreement. Despite our best efforts to address their concerns, we are unable to reach a resolution to this matter.

Respectfully,

Rent-A-Center, Inc.
Initial Complaint
Date:04/24/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was previously employed by Rent A Center left on good terms put in 2 week notice and ultimately fell behind on some payment. When I reached out for help they were not willing to provide it and when I mentioned returning the merchandise they would go around my request I've texted the Racpad system multiple times and have spoken to the Delivery Specialist about pickup who all say the one deciding factor is the store manager ***** ******* refusing to pickup my merchandise because he wants me to charge off and be garnished. He has changed my email and phone number to not allow me access into my account and I've made a complaint directly to Rent A Center **************** with no resolve.
Customer Answer
Date: 04/27/2025
The District Manager ****** has reached out and is in the process of resolving my issue and it is scheduled to be resolved by this upcoming Tuesday April 29, 2025
Customer Answer
Date: 04/29/2025
****** ******* the District Manager came personally to resolve the matter and ensure all my merchandise was picked up and returned and did everything in her power to get my account back on good standings and transfer my account to a store suited to take care of my account.
Business Response
Date: 05/01/2025
Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.

We have contacted Mr. *********** and reached a resolution to the matter.

Given the facts as stated, we consider this matter closed.

Sincerely,

Rent-A-Center
Customer Answer
Date: 05/01/2025
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:04/23/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I PURCHASED A WASHER AND DRYER SET FROM RENT A CENTER IN 2019. I PAID THEM OFF IN 2022. I WAS UNDER THE IMPRESSION I STILL HAD A WARRANTY BEINGS THEY CONTINUED TO WITHDRAWL THE WEEKLY PAYMENT FOR THE WARRARY UP UNTIL I HAD TO CALL IN JUNE OF 2024 BECAUSE MY DRYER WAS MESSED UP. I WAS INFORMED I DID NOT HAVE A WARRANTY. THEY AGREED TO PICK MY DRYER UP TO GET FIXED AND PROVIDE ME WITH A LOANER DRYER TILL MINE WAS DONE. I MADE SEVERAL CALLS TO THE MANAGER ***** AT THE ************** LOCATION AND WAS TOLD SEVERAL DIFFERENT THINGS ABOUT MY DRYER. FAST FORWARD TO 04/22/25 NOW MY DRYER CAN NOT BE FIXED AFTER THEM HAVING IT ALMOST 1 YEAR AND I AM SUPPOSE TO JUST BE SASTIFIED WITH THE LOANER DRYER THEY PROVIDED ME. THIS IS NOT A RESOLUTION FOR ME. NOT ONLY DID THEY TAKE MONEY ILLEGALLY OUT OF MY ACCOUNT FOR OVER 2 YEARS FOR A WARRANTY THAT WAS NOT ACTIVE BUT NOW I AM OUT MY DRYER THAT I PAID FOR AND BELONGS TO ME.
Business Response
Date: 04/23/2025
Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.

This Rent-A-Center customer rented their product from an independently owned and operated franchised location. Any further communications should be directed to the franchisee, *********************. As a courtesy, *** has sent a copy of the BBB complaint to the franchisee.

Given the facts as stated, we consider this matter closed.

Respectfully,

Rent-A-Center, Inc.
Customer Answer
Date: 04/23/2025
Beings this involves an independent owned franchise other than Rent a Center which I was not aware of, can the complaint be directed towards them so we can get this matter resolved?
Initial Complaint
Date:04/22/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a lease/agreement with rentacenter (***********) that I have had several issues with in the past. My current issue is a simple request to keep my account active and allow me to make my payment late by May 2nd, 2025. I was advised by the store manager ***** that if I'm unable to make my payment by Friday, April 25th, my account will be closed and I will be asked to return the Xbox I have leased without much recourse past this. I have paid at minimum $1,667.84 on the item in question, which at current pricing of the retail value of a Xbox Series X, is nearly 4 times the product value. I have been late several occasions due to difficulty with my employer, but have always made right on any extensions given and have always made the payment when given an extension. I've never once missed a payment when given an extension and have always paid on time prior to the financial hardship I've been experiencing over the last several months. The practice of taking thousands of dollars from a customer and then threatening to close their account due to being just two weeks late on a payment is not a standard practice among most of not all rental institutes. I advised I would make a complete payment on May 2nd, both covering the past due amount and the amount due at that point as well which was declined. I have 6 total payments remaining out of 38, the fact my account can be closed without willing to work with what I have the financial capability of doing is unfair. I'm simply asking for one more week to receive my full paycheck from my employer, but because it affects the metrics and bonus of a store vs the livelihood of an individual taken into account shows me that I cannot trust this company in the future. I'm not asking for a miracle, and I'm not asking for a month, I'm asking for one more week extension to make my payment and if I don't fulfill this promise, I will return the product as requested. I'd like to see this resolved prior to April 25th.
Business Response
Date: 04/28/2025
Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.

We have contacted Mr. **** and reached a resolution to the matter.

Given the facts as stated, we consider this matter closed.

Sincerely,

Rent-A-Cente
Customer Answer
Date: 04/28/2025
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:04/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am talk about one of your stores the one in ****** ******** I don't like the way I am being treated I paid something off and he saying that I did not but I know I did he be trying to change me double I don't trust him this manger at the ****** store so I want to know if I can send you all my payment please
Business Response
Date: 04/23/2025
Our office is in receipt of your email regarding the above referenced Better Business Bureau (BBB) complaint.

We have contacted Ms. ******* and reached a resolution to the matter.

Given the facts as stated, we consider this matter closed.

Sincerely,

Rent-A-Center
Initial Complaint
Date:04/21/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been contacted numerous times a day by Rentacenter. I have phone records showing every call/voicemail made to me from Rentacenter which are multiple times a day. Last month, Id also asked to remove the extra benefits plus I wasnt aware that I signed up for. I was told the cancellation of this add on wouldnt be effective until the next payment, which would be the one due now but Im still seeing it on my account.
Business Response
Date: 04/23/2025
Rent-A-Center has reviewed this complaint and denies any allegations of harassing Ms. ***** Furthermore, Rent-A-Center determined Ms. ****** primary concern is regarding certain contractual obligations stated in the Agreement, which theyve failed to comply with.

Ms. **** entered into a written contract in the form of a rental-purchase agreement that contained all disclosures mandated by applicable state law. Our District Manager has attempted to review the terms of the agreement with Ms. ***** but despite numerous attempts has been unable to reach her to resolve the complaint. If Ms. **** is unable to make timely payments, we kindly request her to arrange for the return of our property.

Respectfully,

Rent-A-Center, Inc.
Initial Complaint
Date:04/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a table set from Rent-A-Center and had made 53 out of 75 payments. While I was late on recent payments, I have fully paid off previous merchandise and was working toward completing this one. However, during the process of them attempting to retrieve the table set, one of their employees behaved in an aggressive and unprofessional mannerbanging on my door, parking outside my home, honking, and calling me multiple times a day. This level of harassment was excessive and uncalled for.I called the store to complain about the employees conduct and informed them they could come pick up the merchandise. They retrieved it, but are now claiming the table was damaged. Despite asking for clarification and an amount, they have not provided a clear explanation or cost. I feel Ive already paid more than twice the tables value, and their ongoing contact and vague claims feel personal and ************** filing this complaint because I believe I was treated unfairly, especially given my payment history. I would like this issue to be resolved professionally, with transparency regarding any alleged damage, and for the harassment to stop immediately. If the harassment continues, I will be forced to seek legal representation.
Business Response
Date: 04/22/2025
Ms. ****** entered into a written contract in the form of a rental-purchase agreement that contained all disclosures mandated by applicable state law. Rent-A-Center denies any allegations of harassing Ms. ******

After reviewing her complaint, Rent-A-Center has determined that Ms. ******** primary concern involves certain contractual obligations outlined in the Agreement, which they've failed to comply with. We have retrieved our property and terminated our relationship with Ms. *******

Despite our best efforts to address their concerns, we are unable to reach a resolution to this matter.

Respectfully,

Rent-A-Center, Inc.
Initial Complaint
Date:04/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 4/16/2025 ****** ********* sent out multiple text messages to past due customers with my personal phone number attached for return calls/texts which led to my personal phone number being leaked to Ive ******************************************** all day on 4/17/2025 while I was at work. I had to leave my job early for the day to spend my time on the phone with customer support to try to resolve this issue or talk to someone that would help me resolve this issue. I contacted the Riverton store and spoke with the Store manager Dakota ******** and told him to fix it or at least apologize but did not hear from anyone from this organization until I filed a corporate complaint. I am still being harassed by upset customers and specifically requested to not be contacted by the District manager, **** *******, since I have been told by multiple of his employees that he has been talking ill of me since I left this organization back in December. **** then attempted to contact me even though my corporate complaint specifically stated I did not want to speak to him and wanted to speak to his manager after his extremely unprofessional behavior and his willingness to try to make the issue disappear since he is personal drinking buddies with the two employees that leaked my information. I want to speak to the regional director to discuss all of the inappropriate behavior being conducting by **** ******* like my original complaint stated.
Business Response
Date: 04/21/2025
Rent-A-Center has searched our database, and we are unable to locate the Rental-Purchase Agreement (Agreement) referenced in Mr. ******* complaint. Please be advised this does not mean that an Agreement does not exist under another spelling, name, or other classification. We request Mr. ***** to provide the Agreement number located on the Agreement so we can address the concerns.

Until *** receives the requested information, we are unable to address this Better Business Bureau complaint. We will await further information.

Sincerely,

Rent-A-Center
Business Response
Date: 04/21/2025
Additionally, we request Mr. ***** to provide supporting documentation so we can explore his claims further. We appreciate his attention to this matter.

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Rent-A-Center, Inc. is BBB Accredited.