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Business Profile

Pawnbroker

EZCORP, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pawnbroker.

Complaints

This profile includes complaints for EZCORP, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

EZCORP, Inc. has 513 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • EZCORP, Inc.

      2500 Bee Caves Rd Ste 1 Rollingwood, TX 78746-5888

    • E Z Pawn

      4435 Keystone Avenue Indianapolis, IN 46205

    • EZCORP, Inc.

      802 S 6th St Oskaloosa, IA 52577-3908

    • E Z Pawn

      3940 S Keystone Avenue Indianapolis, IN 46227

    • E Z Pawn

      1215 E. McGallard Road Muncie, IN 47303

    Customer Complaints Summary

    • 402 total complaints in the last 3 years.
    • 56 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/14/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my Computer to the pawnshop to get a loan my Computer was there a little over six month..it was brand new when I took it in when they gave it back the buttons on my computer wasn't working it was freezing when I start it it cuts on and off. and in told them they assumed that I wasn't not gonna come back I told them I had proof that my computer was brand new n had got it from Best Buy they didn't want to give my money back I didn't want to argue with them so I just want to file this bbb claim against the company to get my fund back this way..

      Business Response

      Date: 08/16/2023

      We have received complaint #********, Tue 8/15/2023 4:50 PM.
      We will follow our standard procedures for resolution, and forward to our District Manager of the store mentioned in the complaint.  The District Manager will contact the customer directly for resolution.


      Thank you

    • Initial Complaint

      Date:08/10/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep receiving calls from a mediation mediation services from a ************************* telling me I took a loan out from ******* Ez money years ago and I have a balance due of $ ****** and if I do not pay this that they will be filing in court and freezing my bank accounts and assets. I have never had a loan from this place or a payday loan of any sorts. They are calling me and my father I truly believe this is a scam because I got a call years ago saying the same thing but threatening to have my arrested in 30 minutes at my job. The phone numbers ************ and also ************

      Business Response

      Date: 08/10/2023

      Good afternoon, 
      We have received complaint ID ******** dated 8/10/2023, and attempted to call the said customer at the number they provided, however there was no response. 

      Please direct the said customer to our customer service department at ************.

      Thank you, 

      EZCORP Customer Service

    • Initial Complaint

      Date:08/10/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a lawsuit letter from ********************** stating that I have defaulted on a installment loan not date listed of original date opened. Stating I opened an installment loan from ezcorp ezmoney for the amount not listed but now owe ******** must be paid by 08/11/2023. This is fraud and want it removed if it actually exists. I have never taken an installment loan out through said company (EZCORP EZMONEY). This is fraud and needs it removed.

      Business Response

      Date: 08/10/2023

      Good afternoon, 

      We have received complaint ID ********, 8/10/2023, and attempted to reach the said customer today at *******/CST, however we did not receive a response. 

      Please direct the said customer to call our customer service department directly at ************. 

      Thank you, 

      EZCORP Customer Service

    • Initial Complaint

      Date:08/10/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was contacted by phone from a business calling themselves Remedy Mediation Solutions, *********************************************************************************************, ************, stating that I owe back payment to a business EZ Corp EZ Money, and stating of a past resident address and employer from 2013. A rep named ***** seemed very knowledgeable as she shared with me all of the legal and financial penalties if I choose to ignore this information. She even stated that if I want to go ahead and make restitution and pay that they would be able to reduce the amount by a minimal percentage. After asking many questions, and after ******* informed me she could send an email about this matter while we remained on the phone, I continued asking more questions, stating that all of this seems very suspicious. ******* stated that they would prefer I take of this matter within 48 hours, and if not, this matter would continue to proceed to court hearings.I do not believe this info has any real truth to it. The financial business they discuss I did not ever have any financial dealings.

      Business Response

      Date: 08/10/2023

      Good afternoon, 
      We have received complaint ID ******** dated 8/10/2023 and we attempted to reach out to the said customer today at *******/*** at the number they provided us, however there was no response.

      Please direct the said customer to contact our customer service department at ************ so that we may better assist. 

      Thank you, 

      EZCORP Customer Service

       

    • Initial Complaint

      Date:08/10/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a Spam identified call from a company called Consumer Impact Recovery stating that I somehow owed a debt to this EZCorp in the amount of ******* that originated as a cash advance 300$ debt. When I asked for the date of the debt they could not provide this to me but was trying to validate information with 13 year old addresses 15 year old work history and addresses that are vacant properties. The person threatened to file a lawsuit for this debt even after I verbally disputed the debt and requested proof in writing of this supposed debt.and threaten me with wage garnishment. I believe this is a scam or some sort of racketeering scheme to ******* people out of their money. Where they messed up at currently, I still have my checking account from more than 20 years. If I had any issues with writing bad checks my account would not be still an active account. They tried the right one today!!

      Business Response

      Date: 08/10/2023

      Good morning, 

      We have received complaint ID ********, dated 08/10/2023 and have attempted to reach out to said customer 8/10/2023 at ******/CST on their phone number provided, however no response was been received.

      Please direct the said customer to our customer service department at ************, so we may better assist in their inquiry/concern. 

       

      Thank you, 

      EZCORP Customer Service 

    • Initial Complaint

      Date:08/09/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a notice in the mail on 8/8/2023 from ********************** who represents a company called EZCORP EZMONEY File# **********. In this letter is states that I owe this company money for a payday loan, they say the original loan amount was for $380.00. But they are telling me I now owe $866.31 I called and asked to have all the information for this so-called loan they say I took out when I never heard of them or used them. They pulled my wife's name and my father's name and ran my credit report and have my social security number as well as an old employer that i have not worked for in over 9yrs, they did an illegal search of my information and now have my current address. And telling me they will garnish my wages and put a lien on my property. For a loan I have never taken out. I know the statute of limitations is 6yrs and according to them this was closed in Sept 2014 I also know that they were sued in 2014 for 7.3 million dollars that had to be paid out to over 130, 000 customers that they were harassing. I have seen many other people file complaints about this company for the same issue. Once this is all taken care of, I am looking into filing a complaint/lawsuit against the law office and this so-called scamming company EZ CORP EZ MONEY both should be reported for this scam.

      Business Response

      Date: 08/09/2023

      Good afternoon, 


      We have received complaint # ******** dated 8/9/23. We have made contact with the said customer and determined that they are not a customer of ********************. 

      Thank you, 

      EZCORP Customer Service 

      Customer Answer

      Date: 08/10/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *******************

      We are also told that this company is part of a scam that the said of lawyers or credit company are all part of the scam. We will notify the *** and the *** of said scams and look into purchasing some sort of identity theft protection. ******* is the Victim just as much as everyone who got these letters.

    • Initial Complaint

      Date:08/09/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter in the mail from ********************** Official Business with the following address: ***************************************************** sent to my home. The letter was not dated and indicated that this was the second notice. The letter attempted to collect $1,114.46. It stated that I borrowed such amount from EZCORP EZ MONEY while working at ********* ** CARPET CLEAN. None of this information is true. It lated proceeded to state that if I did not make payment, they would file a civil lawsuit for NSF Fraud and Malicious Intent to Commit Fraud. It stated that I obtained the loan, closed or changed by bank account and sent a check with insufficient funds. Again, this is not true. It listed two individuals as potential witnesses, one which is unfamiliar to me. It also listed my last 4 digits of my SSN and Credit Score.

      Business Response

      Date: 08/21/2023

      Good morning, 

      We have received complaint ID ******** dated 8/19/2023.

      We attempted to contact the said customer on 8/21/2023, however there was not an answer. Please direct the said customer to contact our office directly so that we may assist. 

      Thank you, 

      EZCORP Customer Service 

    • Initial Complaint

      Date:08/09/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a Notification of *************** Complaint letter on 8/8/2023 from ********************** stating that I owe $1511.81 to EZCorp EZMoney. It references a loan taken out while working at a company I worked for over 10 years ago and that if they do not receive payment by 8/11/2023 they will subpoena 2 family members as witnesses and that I will be served a court summons to appear in court. According to the document I received there was supposedly a payment that was returned due to NSF. It also references my current home address as an asset that a lien could be placed on. I do not have any outstanding loan with EZCorp EZMoney and believe this is a scam. Can you please provide me with any information for what else I need to do to get this cleared?

      Business Response

      Date: 08/09/2023

      Good afternoon, 


      We have received complaint # ******** dated 8/9/23. We attempted to call the said customer on 8/9/23 at ****** however there was no answer. 

      Please direct a call back to our customer service department at ************ Monday-Friday 8am-6pm/CST. 

      Thank you, 

      EZCORP Customer Service

       

    • Initial Complaint

      Date:08/08/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a notice today from ********************** stating that I owed a debt from an original collector: EZCORP EZMONEY of $1073.09 with a due date of Aug 11 of 2023 for a payday loan. I have no idea what this is referencing and they have a past employer from over ten years ago. The notice stated it was the second notice, I didnt even get a first notice. It states this is a "notification of lawsuit and civil complaint". I have never received any notifications regarding this debt. They stated that they were going to subpoena witnesses one of which I have no idea who this person is the timestamp on the envelope was August 1 and they are stating that I have till August 11th to pay. I dont like this at all they have the last 4 of my ssn as well as they saying they have my credit score. Can you please help me to figure out what they is all about? The letter is stating I committed wire fraud and they are taking me to court

      Business Response

      Date: 08/08/2023

      Good morning, 
      We have received complaint # ********, dated 8/8/2023, and spoken to the said customer to determine they are not a customer of ********************.

      We have redirected the said customer accordingly. 

      Thank you, 

      EZCORP Customer Service 

      Customer Answer

      Date: 08/08/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *******************************

    • Initial Complaint

      Date:08/08/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter in the mail from ********************** on behalf of EZCORP EZMONEY threatening me with a civil lawsuit. Bring up a company I worked for over 10 years ago. Also stating they are going to call my son and ex husband as a witness. They stated I used a bank account then closed the account.

      Business Response

      Date: 08/08/2023

      Good morning,

      We have received complaint # ********, dated 8/8/2023. Our customer service department attempted to contact the said customer on 8/8/2023 at *******/CST, however after confirming their name and introducing ourselves the said customer hung up. 

      Please direct the said customer to contact our customer service department at ************.  

      Thank you, 

      EZCORP Customer Service

       

    EZCORP, Inc. is NOT a BBB Accredited Business.

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