Business Profile

Pawnbroker

EZCORP, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for EZCORP, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

402 total complaints in the last 3 years.
56 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/08/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received letter today (8/7/2023) from ************* notifying me of lawsuit and Civil Complaint. Says I had an installment loan from Ezcorp Ezmoney while working at *******. It says I obtained this loan and immediately closed or changed my bank account. I have never heard of Ezcorp Ezmoney and never worked for or heard of a company call *******. It says I owe $1483.82 due August 11th and failure to pay will result in a Civil Judgement that *** garnish my wages and put a lien on my house. It also claims they will subpoena my wife and son as witnesses. It says they will run a run a credit report that will be result in a hard query being reported to "..." This name is conveniently not legible. The fine print says "this debt was incurred several years ago". No details of where or date this supposedly took place. A file number is listed - **********.
Business Response
Date: 08/08/2023
Good afternoon,
We have received complaint # ********, dated 8/8/2023. The number the said customer has provided is incomplete.
Please have the said customer contact our customer service department directly, at ************ Monday - Friday 8AM-6PM/CST.
Thank you,
EZCORP Customer Service

Customer Answer
Date: 08/11/2023
Complaint: 20436830

I am rejecting this response because: I called both numbers listed and no one answered one number and I left a message at the other number. I have not been able to reach them to figure this out.

Regards,

*********************
Business Response
Date: 08/14/2023
Good morning,
Thank you for the update. We are sorry the said customer is having difficulty reaching a representative. Our toll-free number is ************ Monday through Friday 8am-6pm/CST. Calls are answered in the order received.
If easier, please have the said customer provide a valid ******** number so that we may attempt to reach him.
Thank you,
EZCORP Customer Service
Customer Answer
Date: 08/16/2023
Complaint: 20436830

I am rejecting this response because: I have called them again and stayed on hold for about 15 minutes and then it rolled me to voicemail again. They have not called me back.

Regards,

*********************
Customer Answer
Date: 08/17/2023
Complaint: 20436830

I am rejecting this response because:
I have called them again and stayed on hold for about 15 minutes and then it rolled me to voicemail again. They have not called me back.
Regards,

*********************
Business Response
Date: 08/17/2023
We have received complaint #********, Thu 8/17/2023 10:19 AM.
We will follow our standard procedures for resolution, and we will contact the customer directly for resolution.

Thank you!

Customer Answer
Date: 08/18/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. A rep from the company called me and she was very helpful in determining that the Civil Lawsuit notification was not the result of any loan I took out with EZCORP. She was able to verify that I was not and never have been a user of their ********************.

Regards,

*********************
Initial Complaint
Date:08/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
date 8/7/23 received a leter stating legal action against myself for a ez loan from 2012 with a bank account I havent had, I ended up paying the bill because I was scared but did I get scammed? ez corp, ez money is who stated I owed them money, there is a file #, my childs name and my mothers name an old address that I lived at years ago and my social security number, please help
Business Response
Date: 08/18/2023
Customer returned my call. No ********************** found in our database.
Initial Complaint
Date:08/07/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a letter in the mail about legal action, taken against me about a payday loan that Ive never taken out before. Its stating that I owe $1,560.32 and its due by August 4, 2023. The letter mentions the company that Ive been working for. It also mentions that they will take legal action against my husband and my mother if this matter goes to trial. It also mentions my last four of my Social Security number.
Business Response
Date: 08/07/2023
Good afternoon,

We have received complaint # ********, dated 8/7/23, and spoke with said customer. We do not believe this business to be affiliated with our company and have redirected the said customer.
Thank you,
EZCORP Customer Service
Initial Complaint
Date:08/04/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a notification of lawsuit & civil complaint letter in the mail from a ********************** based in ********, ** (file number **********) stating that I owe $1,140.82 to Ezcorp Ezmoney. The notice has my last four of my SSN and that they would subpoena *******************. I called on 8/4/2023 and spoke to a ***** who stated that a payday loan was taken out in my name on 3/20/2012 for $420 to a BoA account #************ with the following address: *********************************************** and that I worked for a Heartland Healthcare. I never took out a loan through this company, nor have I ever worked for a Heartland Healthcare. Apparently Im not the only one this has happened to. I truly believe that this is a scam. Whoever this company is, they need to leave people alone.
Business Response
Date: 08/04/2023
Customer support called ****** on 08/04/2023 at 12:02 PM and explained she is not on our online debt sale list or in our system. She is not our customer.
Customer Answer
Date: 08/04/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*********************
Initial Complaint
Date:08/01/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a letter from ********************** Official Business for a payday loan I supposedly took out from EZCORP EZMONEY. File No. ********** states that I owe $1486.83 that is due on 8/4/2023. It says I have to pay or I could face having to go to court and owe back interest, court and attorney fees. They will garnish my wages and so on. In this letter it also states that they will subpoena references that I listed on my original application. The problem with that is I never took a loan out with them and the name that they listed on this letter I did not know. In 2015, the **** ordered EZCORP to stop collection of its remaining payday and installment debt, allegedly owed by about ******* consumers, and may not sell those debts to any third parties. Due to illegal debt collection practices, EZCORP had to refund $7.5 million to ****** consumers and pay a civil penalty of $3 million to ****'s ******************* Again, I never took a loan out with EZCORP EZMONEY, but why are they wanting me to pay this alleged loan and make my payment payable to ********************** Official Business when they were ordered to stop collection on any remaining payday and installment debt? I know this is a scam and a scare tactic to make me and others who received letters from EZCORP EZMONEY through ********************** Official Business surrender money that is not owed, but I want to know who else I can reach out to on a federal level to see if there are any charges that we can file. I have attached a link about this order: *******************************************************************************************************************************************
Business Response
Date: 08/01/2023
We have received complaint #********, Tue 8/1/2023 10:43 AM

We will follow our standard procedures for resolution, and we will contact the customer directly for resolution.

Thank you!
Initial Complaint
Date:08/01/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They talking about I owe them money and I have never got a loan from these people they said I owe them 886 and if I dont pay by August 4 they going to send me to court they also have people name thats in my family its from ezcorp ezmoney I have never heard of these people thanks
Business Response
Date: 08/14/2023
Good morning,

We have received complaint ID ********, dated 8/11/2023, and attempted to reach the said customer on 8/14/2023 at ******/CST however did not receive an answer. We asked the said customer to return the call to our customer service department at ************ Monday - Friday 8am-6PM/CST.

Thank you,
EZCORP Customer Service
Initial Complaint
Date:08/01/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received a letter 7/31/2023 stating EZCorp EZ Money wants payment from me for $1,045.53 for an unpaid payday loan. Notification states if I do not submit payment by 8/4, a civil action including a lawsuit will be filed against me, and reported to the credit bureaus, and a potential lawsuit filed as well. Letter states my parents will be sought via subpoena as well as witnesses against me. Additionally, it states after I received the loan, I immediately changed or closed my bank, I caused NSF's and fees over $100 and now I am being charged with fraudulent activity and malicious intent to commit wire fraud. I attempted to call the number listed **************, however you cannot speak to someone, they say leave a message and we will call back. I have received several calls from this same number marked as spam and the voice mail message that is left each time is just annoying sounds as if they were attempting to fax to my number. The letter states this is the 2nd notice, however I have never received any notice prior. If this is indeed my debt, I have a right to have all of the original information provided to me to verify. I suspect this is a scam as I have not had a payday loan and their data is incorrect.
Business Response
Date: 08/01/2023
We have received complaint #********, Tue 8/1/2023 10:02 AM

We will follow our standard procedures for resolution, and we will contact the customer directly for resolution.

Thank you!

Customer Answer
Date: 08/01/2023
Complaint: 20402789

I am rejecting this response because: I tried to call them back however they are closed. I work and cannot call during their hours as I am at work at that time. They close at 6 pm CST per the message.

Regards,

***********************
Business Response
Date: 08/02/2023
I have communicated that we are open Monday through Friday from 8 AM to 6 PM CST. I have asked her to contact us at her convenience.
Initial Complaint
Date:07/31/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Some arbitrator called me abut a payday loan from EZCORP being possibly pursued legally in order to get payment for a loan they said I applied for for the amount of 650 dollars in May 2013. The person I spoke with on the phone said that it was likely I would be sued if I didn't pay the amount up front or 'whatever I could afford' or start a payment plan. No word of any kind of proof of this debt or anything like that. Given a random number to call and verify if I had ever had a bank account with (that ******************** supposedly deposited the 'payday loan funds' into) which I haven't and the company ONLY does business banking. This should be illegal and I have not ever applied for or received a payday loan in the timeframe they are suggesting.
Business Response
Date: 08/01/2023
We have received complaint #********, Mon 7/31/2023 5:07 PM.

We will follow our standard procedures for resolution, and we will contact the customer directly for resolution.

Thank you!
Initial Complaint
Date:07/31/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received a letter in the mail, claiming I have a outstanding payday loan balance. And that if I do not pay the balance, I am going to be sued. Never! Have I ever taken out a payday loan. file number for the company is ********** *********** is also claiming I took this loan out with my previous employer, which I left almost 7 years ago. And that I changed bank accounts. I have had the same bank account for over 10 years.
Business Response
Date: 07/31/2023
We have received complaint #********, Mon 7/31/2023 11:38 AM.

We will follow our standard procedures for resolution, and we will contact the customer directly for resolution.

Thank you

Customer Answer
Date: 07/31/2023
Complaint: 20400080

I am rejecting this response because:
tried to call back and phone just keeps playing music no way to contact anybody

Regards,

*****************************
Business Response
Date: 08/01/2023
Customer support has tried making contact. Once by phone on 07/31/2023 at 11:46 AM. Another by email on 07/31/2023 at 11:50 AM. We will continue to try to make contact with customer again this morning. Thank you!
Initial Complaint
Date:07/31/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Recieved a letter from black stone legal group citing I owe ******* to ez corp ez money for a payday advance loan I never did. It had my former address, employer, and family names, along with the last 4 of my social on this letter. Im trying to figure out if this is a scam and have seen multiple people questioning the same as I look online. It says this will be reported to my credit soon as well even though I never got any loan.
Business Response
Date: 07/31/2023
We have received complaint #********, Mon 7/31/2023 10:23 AM

We will follow our standard procedures for resolution. We will contact the scutomer.

Thank you!

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EZCORP, Inc. is NOT a BBB Accredited Business.