We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pawnbroker

EZCORP, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pawnbroker.

Complaints

This profile includes complaints for EZCORP, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

EZCORP, Inc. has 513 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • EZCORP, Inc.

      2500 Bee Caves Rd Ste 1 Rollingwood, TX 78746-5888

    • E Z Pawn

      4435 Keystone Avenue Indianapolis, IN 46205

    • EZCORP, Inc.

      802 S 6th St Oskaloosa, IA 52577-3908

    • E Z Pawn

      3940 S Keystone Avenue Indianapolis, IN 46227

    • E Z Pawn

      1215 E. McGallard Road Muncie, IN 47303

    Customer Complaints Summary

    • 402 total complaints in the last 3 years.
    • 56 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/12/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a lawsuit and civil complaint from ********************** representing the Creditor EZCORP EZMONEY. Accusing me of owing the amount of $1,740.37 from 2012. I have never taken a loan out from this company. I have never received any notification for this loan to be collected. It also says that I received this loan while working at or for Diamond. I have never worked at such a place in my life.

      Business Response

      Date: 07/12/2023

      Good afternoon, 

      We have received complaint # ********, dated 7/12/23.


      The *************************** has reached out to the said customer for addressing their concern.  

       

    • Initial Complaint

      Date:07/11/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **************** called me (4 times in one day and my husband once, same day) stating they are trying to recover an installment loan made to me from EZCORP and my amount due today was $375. If I failed to pay this, then I would be prosecuted and the bill would jump to $2,000. The address they gave me was one that I haven't lived at in 14 years!! I do not recall this loan amount or company at all. I spoke with a "manager" and when I asked for validation of the loan, she refused to send me anything without me paying first. I then stated I wasn't paying anything that wasn't verified to be mine/ real since I had no recollection of this matter. May I add, that this apparently was from ************************************************************* any sooner to validate this? ******** Statute of Limitations is ******************************************* for something their 'recovery' team won't prove is actually mine/ real.

      Business Response

      Date: 08/03/2023

      07/26/2023 1:46 PM
      ******* called in to verify if she has had a loan with our company. Explained she is not on our online debt sale list or in our system.

      Customer Answer

      Date: 08/03/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Though I still continue to receive calls,  at least I know that the calls are fraudulent and not to be worried about. 

      Regards,

      ***********************

    • Initial Complaint

      Date:07/05/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a call from a "mediation" company threatening legal action if I do not pay a loan. I asked for any documentation, as I have no recollection of ever having taken this loan. This was denied and she stated she would proceed with court hearing. This does not sound ethical or legal.

      Business Response

      Date: 07/05/2023

      Hello,

      We have received complaint #********, Wed 7/5/2023 9:42 AM.
      We will follow our standard procedures for resolution. We will contact the customer directly for resolution.
      Thank you

      Customer Answer

      Date: 07/05/2023

      Complaint: 20268811

      I am rejecting this response because:

      There was no answer at the number provided.  I still have never seen an actual loan document or any proof that I have a loan with this company. I still believe this is illegal or spam. 

      Regards,

      *********************

      Business Response

      Date: 07/05/2023

      Customer support will contact the customer again to further assist. 

    • Initial Complaint

      Date:06/30/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went to purchase computer at ezpawn in ******** ********. Purchased computer from ***** inside the store . Didn't mention anything about 24 hour return policy only wanted to force sell a protection guarantee. (( Protection guarantee is only way to get money back from store)), I didn't have extra money for protection plan. Next day computer started to have an annoying black line appear which makes it hard to see the screen ... They will not give me my money back has been 72 hours... Tried taking it back during 48 hour period. There's is a federal lemon law in ******** on not only cars but computers...I really want my money back or I'm sueing.

      Business Response

      Date: 06/30/2023

      Good afternoon, 

      We have received complaint # ******** dated, 6/30/23.


      We will follow our standard procedures for resolution, and forward to our District Manager of the store mentioned in the complaint.  The District Manager will contact the customer directly for resolution.

      Thank you, 

      EZCORP Customer Support 

    • Initial Complaint

      Date:06/28/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a phone call today and was informed that EZ Corp has referred me to their mediation **** and that they are going to take me to court for fraud on a loan I allegedly took out in 2016. I was told there was two complaints/ charges pending and that the total owed was $1,260 but if I'd settle today it would be $537.22. I requested proof of debt which was declined and I was told the only documents I could receive are an exoneration letter upon paying. I called an attorney and while I was on the line, he called the number and when asking for the website, he was hung up. The company told me they are the ************************ but answer the phone as Recovery Services and stated they are in *******. He did not find an active company operating as Recovery Services. I'm unable to reach anyone at EZ Corp to validate the debt.

      Business Response

      Date: 06/29/2023

      Good afternoon, 

      We have received complaint # ********, dated 6/29/23 and have reached out to the said customer. We have spoken with the said customer and determined that they have not conducted any business with our company, therefore are not affiliated with the call they received. Additionally, EZCORP has not offered payday loan services since 2015. 

       

      Thank you,

      TOLL FREE ************* Mon- Fri 8am-6pm/CST

      ******************************************

    • Initial Complaint

      Date:06/27/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was reached out to from a collection agency pos services(sounds odd) about a loan I supposedly took out from ****************************** for close to $4000 but was told if I settled with them over the phone it would be reduced to $1500. The loan supposedly happened in 2014 it is now 2023. Over 9 years I have never heard anything about this loan or received any kind of colle **** notice or anything. I even pulled up my credit report and nothing remotely close is on it. I know for a fact t in 2014 I did not go open any loans. The name of the person claimed to be *********************** with phone number **************.

      Business Response

      Date: 06/27/2023

      Good afternoon, 

      We have received complaint # ********, dated 6/27/23.


      The *************************** will reach out to the number provided to determine if this was a payday loan customer of our business. We closed the ********************** loan side of the business in 2015.

      Thank you, 

      EZCORP Customer Support

       

       

       

      Customer Answer

      Date: 06/27/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***********************

    • Initial Complaint

      Date:06/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      06/26/2023 6:54 pm Value **** **** ******** ************ ** location of issue. I show up at 6:54pm they are advertised to close at 7pm to needed to buy baby formula and had and item to sell or **** and the employees had the door locked before close of business, looked at me through the window and shook there heads and pointed to there watches and it was 6:**** at the time. I understand that it was last minute but the employees care more about going home then doing there job this was a big issue as I needed that formula. I also have a picture at 654 showing doors locked. I would like a regional manager to contact me about this situation.15+ years as a customer and never has this been done to me.

      Business Response

      Date: 07/07/2023

      We have received complaint #********, Fri 7/7/2023 12:51 PM.


      We will follow our standard procedures for resolution, and forward to our District Manager of the store mentioned in the complaint.  The District Manager will contact the customer directly for resolution.


      Thank you

    • Initial Complaint

      Date:06/26/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have never had problems with this **** shop for the many years I have done business with ************ other location until today 6/22/2023. I paid on my gold medium sized hoop earrings May 22, 2023 due 5/18/23. Indeed someone called to remind me my item was due. But this month, no one bothered to call me even though the agent said someone left a voicemail. Nope. I decided to check the **** EZ Pawn app and my item was gone. I then called the store at approximately 6:52pm. The lady was busy so I was on hold for 5min, and that's fine. She told me my item dropped 2 days prior & that someone called and left a voicemail. There aren't any calls or messages from EZ Pawn at all because I have their number saved. I am usually given 4 days after the payment is due to pay. I ask the agent to see if my earrings were still there. She said they were sent out yesterday 6/21/23 to be melted down. This is not cool. I have paid on this item for a while now the same way and never had an issue. The lady apologized but this was a gift from my partner, and because they broke a part of the clamp the prior time I had to **** these same earrings they sent it off to scrap? I'd like at least $150 back or some other resolution. I am now no longer working and disabled pending SSI. But I always kept my bills up! The image is showing the same date a month ago and my item was still active.

      Business Response

      Date: 06/26/2023

      Good afternoon,  


      We have received complaint # ********,dated 6/26/23. 
      The *************************** will reach out to the number provided to determine the store location. If the store mentioned matches our business, then we will follow standard procedures for resolution, and forward to our District Manager.  The District Manager will contact the customer directly for resolution.

       

      Thank you, 

      EZCORP Customer Support 

    • Initial Complaint

      Date:06/20/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A representative of the One ******************** named ***** (*****) **** called stating that he was in the process of contacting my employer for wage garnishment regarding a supposed payday loan that I never repaid. This loan was from approximately 15 years ago (it is currently 2023), and I never took out a loan from this company. Because of my profession I got talked into settling out of court for $503 + ***** in fees, and the only documentation that was sent to me was a receipt. The receipt says at the bottom that by signing it I forfeit the right to dispute it in the future. I am completely unsettled by this but was scared into paying. From what I'm reading, it seems this is completely fraudulent.

      Business Response

      Date: 06/20/2023

      We have received complaint #********, Tue 6/20/2023 1:35 PM.
      Customer support contacted the customer and explained she is not one of our customers. Explained she may contact the *** for helpful information.
      Thank you!

      Customer Answer

      Date: 06/20/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have contacted my bank to request the refund, as well as filed a complaint against the caller claiming to represent EZCorp with the FTC.

      Regards,

      *****************************

    • Initial Complaint

      Date:06/12/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My EX wife has been contacted numerous times by this company on behalf of EZ corp threatening legal action and wage garnishment regarding a debt that I have no knowledge of and no documentation stating the original amount and origination of the transaction. This is illegal and I will be contacting the *** regarding this harassment even after being asked to remove my ex wife from the call list. by First Step ********************************** P.O. Box ****** ******* **, ***** Tel: ************** ORIGINAL LENDER: EZ Corp EZ Money ORIGINAL CREDITOR #: ******** REFERENCE NUMBER: ***** BALANCE DUE: $1,371.45 Dear *****************************,Our records show that your previous account was left with an outstanding balance that is currently in the amount of $1,371.45.To avoid forfeiting your rights to mediate, please remit your response today regarding the urgent matter. You can contact our offices today to submit your final intent on, the balance amount above, to resolve your past due account. This requires your prompt attention; continued disregard of this matter is not advised.If you have any questions, or would like additional information regarding your delinquent account, please contact our offices immediately.

      Business Response

      Date: 06/13/2023

      Good afternoon, 

      Thank you for contacting EZCORP Customer Support. We have received complaint ID ********. We cannot provide response to the customer as there is not a valid phone number or email address. 

      Please provide our customer support number so that the individual can validate whether or not they have held a past loan with EZCORP. We have not offered payday loans services since 2015.

       

      Thank you, 

      Customer Support 

      ************ Toll Free Mon- Fri 8am-6pm/CST

    EZCORP, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.