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Business Profile

Check Printing

Harland Clarke Corp.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Check Printing.

Complaints

This profile includes complaints for Harland Clarke Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Harland Clarke Corp. has 3 locations, listed below.

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    Customer Complaints Summary

    • 165 total complaints in the last 3 years.
    • 28 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/06/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 160 checks through Harland Clarke and paid extra for expedited and trackable shipping. Total cost was $68.73. It was $44.60 for the checks and $24.13 for the trackable shipping and an expected delivery of 01/03/23. The order was placed on 12/27/22 with a notice saying they would update me with shipping info when the order was shipped. On 01/03/23, I had not received my checks or shipping information. So I called their hotline. No matter what buttons you push, it is fully automated and impossible to speak to a person. I did manage to get a DHL tracking number from them of ************************. DHL shows they tendered to the delivery service provider on 12/31/22. As of today (morning of 01/06/23), I still do not have my checks. After several attempts to talk to someone at Harland Clarke, I called DHL. They stated they handed my checks over to **** on 12/31/22, but do not have any tracking for me as Harland Clarke specifically chose a non-trackable shipping method. Also, that the delivery window is 01/03/23 to 01/09/23.This is infuriating at best. Harland ***** was misleading in the delivery window and flat out lied about tracking (which I paid more for). I am demanding at least half reimbursement for shipping, but they should repay it fully as this delay has put me behind writing checks for weekly services. And if my checks aren't delivered by the 9th of January, I will be updating this complaint.

    • Initial Complaint

      Date:12/28/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I thought I was reordering an order I had ordered In the past This time I only got 2 checkbooks and I thought I was getting 4 for $39 that's kind of steep that's 40 bucks that's like 20 bucks a packet of checks. Plus I noticed these books are a little thicker than usual and they won't fit in my Wallet. And I don't not like being able to talk to somebody they have this automated system and if you don't meet the criteria of what they have on there they hang up on you. This will be the last time I do business with this company through my bank. I find that very rude and very impersonal bad PR. Nothing is bulletproof in any technology type of this world because we are not perfect

    • Initial Complaint

      Date:12/28/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered checks on 10/29/22 and never received them (as of 12/28/22). I called and was routed through the automated caller system which just told me that my checks were shipped in early November and hung up on me (multiple times). I was charged on 11/10/22. I attempted to get in touch with an actual person but was unable to to figure out where my checks were actually sent to.

      Business Response

      Date: 01/03/2023

      On behalf of Harland Clarke, we apologize for any inconvenience Ms. *********;may have encountered with the recent check order experience.

      ************ placed her check order on October 29, 2022, with CheckProtect delivery service.  According to DHL (Trk # **********************), the order was placed in her mailbox on November 4, 2022.  In our contact with ************, we have issued a goodwill credit for the CheckProtect delivery service charge of $18.68 and placed a replacement rush order with the next check range at no charge.  ************ will follow up with her bank to have them place a stop payment on the previous check order.  

      Further, we recently implemented a change with our contact center consumer phone line that ************ would contact for inquiries and reorders. The line directs consumers whose orders fall within a recent timeframe to our digital channels (web or phone automated system) and/or her financial institution for order status. Thank you for the feedback as we continue to review our internal processes for improvement opportunities. 

      Thank you for allowing us to respond and help with Ms. ***** concerns. 

      Customer Answer

      Date: 01/05/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***********************

    • Initial Complaint

      Date:12/28/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered my checks on December 11th and they were said to be shipped on the 14th shipped here by the 23rd but now it's December 27th and they haven't come yet. This is unacceptable I need to do an outside state background check and I need a check to do so. But you guys are taking too long and I need this break to finish or it might not get to them in time. It was nontraceable but this unacceptable to say you will have it at this time and still not do your part.

    • Initial Complaint

      Date:12/15/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ***** was committed against my USAA Bank accounts between 12/21/22 and 12/29/22, enabled by Harland Clarke. An individual posed as the owner of my two bank accounts, and they ordered two boxes of new checks directly from Harland Clarke. In violation of Harland ******* security protocol, they sent the boxes of new checks to a 3rd party address that is different from the address listed on my accounts. $175,000 was subsequently stolen from these accounts via check fraud. I am working with the police, but am notifying the BBB to ensure that Harland Clarke is notified that their security protocols are woefully deficient. It is impossible to identify and contact the head of security at Harland Clarke. They need to address their deficient security protocols ASAP. My telephone number is ************.

      Business Response

      Date: 04/11/2023

      Harland Clarke contacted **************** in December ************************************************************ question, which were placed via USAA online banking using authenticated credentials. Thank you for allowing us to respond and help with ******************** concerns.

    • Initial Complaint

      Date:12/13/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered Checks from Harland Clarke on November 14, 2022. I never received a tracking number for the order, although I ordered using trackable and secure order. My checks have never been received. I can't talk to a LIVE person and the *** isn't helping. This is so disappointing. I've used this company since ****. The service is the worst I've ever seen in a banking related company. I work in banking myself. so this is a huge disappointment. I wonder if the customers at my own bank have this type of issue. I'm going to make it a point to talk the point of contact in my bank to see if there are other check servicers. I would hate to think our clients are going through this process. NO service. Not BAD service, NO service. Companies should be required to have a line dedicated to talking to an individual.

      Business Response

      Date: 01/03/2023

      On behalf of Harland Clarke, we apologize for any inconvenience Ms. *************;may have encountered with her recent check order experience.

      ******************** placed her first check order on November 14, 2022, with CheckProtect delivery service. We confirmed First US Bank issued a credit back for non-receipt of the order and placed another check order with the same check range shipped to the branch on December 13, 2022, at the same cost. In our contact with *******************, we have issued a goodwill credit for that charge of $31.45 and have placed a replacement rush order with next check range at no charge, with ******************* confirming she will follow up with her bank to have them place a stop payment on the previous check order. The replacement order shows to have been delivered on December 23, 2022.

      Further, we recently implemented a change with our contact center consumer phone line that ******************** would contact for inquiries and reorders. The line directs consumers whose orders fall within a recent timeframe to our digital channels (web or phone automated system) and/or her financial institution order status.Thank you for the feedback as we continue to review our internal processes for improvement opportunities.

      Thank you for allowing us to respond and help with Ms. ********* concerns.

      Customer Answer

      Date: 01/05/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *************************

       

      ****** called me and made this right. I appreciate the resolution and I am very satisfied. thank you!

    • Initial Complaint

      Date:12/13/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      New checks are getting refused 50% of the time at business i usually use debit card and not checks Since i was waiting for a new debit card I had to use checks grocery store accepted first check gasoline station refused second check i had to go to the bank and cASH A CHECK TO PAY FOR GAS WENT TO ********* TO GET MEDICATION THEY ACCEPTED THE CHECK Went to Office depot to purchase supplies they refused the check Back to the bank for cash whats going on ??????????????????

    • Initial Complaint

      Date:12/07/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered checks through Harland Clarke, I paid for the checks through my checking account. The checks were never received. My bank, ********* is refusing to dispute the charge because they are not getting any information back from Harland Clarke. I have been in limbo waiting for these checks since October. Harland Clarke states that I must communicate with them through ********* ******** cannot get in contact with them. I paid $64.48 on 10/26/2022, no checks have been received as of 12/7/2022

      Business Response

      Date: 12/14/2022

      On 12/7/2022, Harland Clarke contacted ************************************* directly to offer assistance.  We were able to confirm an order for a licensed product Value Set,which contains only a leather cover and address labelsno checks.   ****************** was under the impression she ordered a ValuePack, which contains checks, a leather cover and address labels.   It was agreed to credit Ms. ******** account in the amount of $64.48 for the Value Set as well as submit a complimentary check order with a rush delivery.   We apologize for any inconvenience she may have encountered.    

      Customer Answer

      Date: 12/15/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *********************************

    • Initial Complaint

      Date:12/02/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 3, 2022, I contacted my credit union to order two boxes of checks who then reached out to Harland Clarke to place the order. Then I was told by my credit union they were shipped on November 7th by an untraceable method. Then on November 16th, the payment of $34.76 to Harland Clarke was taken out of my account. I was then told I should receive my checks within **** days. It has now been almost a month and still no sign of my checks. *** tried several times to get hold of Harland Clarke to no avail. Ive emailed and called but both methods referred to the other.I also called my credit union and now they are saying to close my account which *** had for nearly 40 years and open a new one. That is easier said than done because all of my direct deposit and auto withdrawals go through that account. Also, I only write a very few checks per year. All I want is my check order or a refund. This is the longest Ive ever had to wait since I opened my account. *** had the same address for 23 years too.

      Business Response

      Date: 12/16/2022

      On 12/6/2022, Harland Clarke sent an email to ************;**********;of which Ms. **********;responded back with, Thank you! After waiting a month, I finally received my checks yesterday.  Harland Clarke in turn replied offering a credit due to the delivery delay.  As of 12/15/2022, we have not received a response. On behalf of Harland Clarke,we apologize for Ms. ***********;recent check order experience. We have documented the case for future reference and assistance.

    • Initial Complaint

      Date:11/29/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Harland Clarke is the check printer for my bank. I ordered checks more than a month ago. They didnt print or send them or notify me in any way that they needed my bank to confirm an address change. I had to have my bank speak with them TWICE to get the ball rolling. They have now sent them to the OLD ADDRESS IN ANOTHER STATE and I need to pay rent in two days. They also promise traceable shipping but sent mine with no tracking! I spent 20 minutes on hold and they wont help me!

      Business Response

      Date: 12/05/2022

      On behalf of Harland Clarke, we apologize for the recent check order experience. On 10/26/22, ******************************* called Harland Clarke customer service to place a check order with a change of address.  The order was placed on hold pending verification from *********************** Bank and canceled on 11/21/22 per the banks request.  *********************** Bank then placed a check order that same day however the mailing address was not corrected, and the order was sent to Ms. ******* old address in CA.  On 11/29/22, *********************** Banks Banker called requesting a reprint with Ms. ******* correct ** mailing address on a rush delivery.  Harland Clarke confirmed the order was delivered by ***** on 12/1/22.  A goodwill credit was issued for the check order placed by *********************** Bank on 11/21/22.  The credit will be applied to Ms. ******* account within 2 weeks.  Thank you for allowing us the opportunity to help **************** with her concerns.  

      Customer Answer

      Date: 12/06/2022

      Complaint: 18478844

      I am rejecting this response because:

      Nice try, but *********************** told me the mistake was on Harland-Clarkes end, both times. We have banked with *********************** for a long time; theyve proven themselves trustworthy. Also, I had to push hard to get the associate to call my bank and fix it, which I got the impression she did not want to do. When you s**** up twice, dont make excuses or pass the buck - just fix it.


      Regards,

      ***************************

    Harland Clarke Corp. is NOT a BBB Accredited Business.

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