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Business Profile

Check Printing

Harland Clarke Corp.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Check Printing.

Complaints

This profile includes complaints for Harland Clarke Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Harland Clarke Corp. has 3 locations, listed below.

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    Customer Complaints Summary

    • 165 total complaints in the last 3 years.
    • 28 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/03/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hope the BBB is tracking the complaints with Harland Clarke. I'm not sure why they have not been forced out of business. I have asked *********************** in *******, **, to partner with another check-order company. Harland Clarke has no posted information about returning an item (not checks) that I did not order. Second, it takes forever to get through the layers of contact at the company. Third, and finally, Harland Clarke charged me $21.99 for a check order, telling me by phone that it's the only option now available. I WANT A REFUND OF $21.99 FOR A FRAUDULENT DELIVERY CHARGE I DID NOT SELECT. My bank said this is not the only delivery option. I will seek another company from which to purchase checks and am filing a complaint with BBB. Please take it seriously and get rid of the confusing "A+" at the top of this web page! Thank you.

      Business Response

      Date: 08/14/2023

      We contacted ************** via email to assist with her concerns.  ************** has declined our assistance and will continue to work through her financial institution.  We sincerely apologize for her check ordering experience and continue to review our internal processes for improvement opportunities. This complaint has been documented for future reference.

    • Initial Complaint

      Date:07/28/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Personal checks were ordered without the account holders' permission. When the checks arrived, there were errors. ******-Clarke needs to refund money for these defective checks. They have been contacted regarding the problem but are refusing to acknowledge and refund the money taken from my bank account.

      Business Response

      Date: 08/14/2023

      On behalf of Harland Clarke, we apologize for any inconvenience **************** may have encountered with her recent check order experience. Her financial institution was engaged for further assistance.  A credit as well as a corrective reprint was processed for *****************  Thank you for the opportunity to respond to ******************** concerns.

      Customer Answer

      Date: 08/28/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *************************

    • Initial Complaint

      Date:07/24/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Using online banking, I ordered two checkbooks 10 days ago from PNC Bank. The printing company they use is Harland Clarke. I received these two checkbooks on 7/24/2023; my business bank account showed a charge of $27.23 for this transaction. This amounts to $13.62 per checkbook. This is clearly price gouging and taking advantage of the consumer.I called PNC Bank today and asked for the charge to be removed, stating I will return the checkbooks to the bank. They claimed they were unable to remove the charge. The complaint was sent to a supervisor who will be in contact this week.I then called Harland Clarke in an attempt to speak to a company representative. Although I called two different numbers and examined the business website, I was unable to talk to a person or to locate a chat box or an email address for the company.I request a refund for the full amount paid for these checkbooks. The checkbooks will be returned to PNC Bank promptly.I will not use their services again.

      Business Response

      Date: 07/31/2023

      We appreciate ******************** feedback on her experience in trying to contact Harland Clarke.   We apologize for any inconvenience she may have encountered and continue to review our internal processes for improvement opportunities.  A credit has been submitted for ******************** order. 

    • Initial Complaint

      Date:07/20/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      About 2 months ago and went to my bank branch and opened a new business account. At the time the teller ordered checks but without disclosing they were almost $100. I just let it be and waited for my checks to arrive. Once I received them two things:First - The business name was cut off so the checks are not useable. I ended up ordering checks from another company for a third of the price.Second - I can't beleive I was charged almost $100 for these checks which are so basic and not even correct.We won't be using these checks at all. I want a refund for these unusable checks please.

      Business Response

      Date: 08/08/2023

      We attempted to contact Mr. ***** via email to gather more information to assist with his concerns.  As of August 8th 2023, we have not received a response to our email.  This complaint has been documented for future reference.

    • Initial Complaint

      Date:07/13/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It amazes me the only way to possibly get to Harland customer service to resolve an issue is to file a complaint with the BBB. Obviously, this company could care less about how many BBB complaints they get and has decided to use them as a cheaper customer service option. I reordered ********************** and they came with the secondary name on account misspelled. I contacted my bank and they gave me a phone number and told me I needed to contact Harland directly. I have been trying for 4 days, like others have said this is beyond impossible. I have called every number I can find and get caught ** in their automated system then hung up on. I went to their website and left several messages. They make you think they will contact you back by email but nothing comes of that either. This is insane and how this company is still in business is beyond me. Maybe, the problem is they are about to go under. I have been with my financial institution since **** and am now researching new banks who do not do business with Harland. I am also frustrated with my bank because I believe they know what a crappy co Harland is and should not have left me to try and deal with this mess on my own. This is a simple problem to fix and should not take the hours of frustration I and obviously many many others have experienced.

      Business Response

      Date: 07/24/2023

      We appreciate ****************** feedback on her experience in trying to contact Harland Clarke.  We apologize for any inconvenience she may have encountered and continue to review our internal processes for improvement opportunities.  ************** was contacted, and it was confirmed that her bank submitted a corrected check order for her.  We have submitted a credit for her original order.

      Customer Answer

      Date: 07/27/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *********************

    • Initial Complaint

      Date:07/05/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Deceptive business practice. Added 16 shipping fee for free checks without my approval. Was unable to reach a live person to resolve.

      Business Response

      Date: 08/08/2023

      We attempted to contact **************** via email and phone to gather more information to assist with her concerns.  As of August, 8th 2023, we have not received a response to our attempts to further assist.  This complaint has been documented for future reference.

    • Initial Complaint

      Date:07/05/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received email from company my new checks were shipped 5/23/23 and it would take 14 days. Its now five weeks later, 7/1/23, no checks. This is a conservatorship account for a senior. I called/text Bank of America and called Harland Clarke, no answers.

      Business Response

      Date: 07/06/2023

      Thank you for advising of ********************************* concern regarding her May 2023 order. We have confirmed the order was produced and shipped without incident using non-trackable delivery.  Due to the amount of time that has passed since the order left our facility, this order is deemed lost within ***** and it would be proper to report the lost order to the financial institution to determine appropriate security measures for the account. The bank has assisted with placing another order. We apologize for any inconvenience ****************** may have encountered.

    • Initial Complaint

      Date:06/23/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company did not fill the order and offers no customer service. I am unable to contact them for order correction. The merchandise I received is incorrect and incomplete.

      Business Response

      Date: 07/12/2023

      Thank you for advising of ***************************** concerns regarding his recent experience, and we apologize for any inconvenience he may have encountered. We attempted to contact ********************** on 6/28/23 and followed up on 7/5/23 by the provided email to address his concern however he has not returned the requests for contact. We would be happy to further discuss if he is able to make contact with us.

    • Initial Complaint

      Date:06/23/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      No customer service. No way to contact ********************** to register a complaint or seek a resolution.

      Business Response

      Date: 07/24/2023

      We appreciate ****************' feedback on his experience in trying to contact Harland Clarke and apologize for any inconvenience he may have encountered. We continue to review our internal processes for improvement opportunities. We have addressed ****************' check order concerns.  A credit has been submitted for his replacement order.

      Customer Answer

      Date: 07/25/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      They have made the situation right as far as I'm concerned, but they still need to address the methods and means by which their customers contact them. 

      I appreciate BBB's assistance in correcting the situation on my behalf. 


      Regards,

      *********************

    • Initial Complaint

      Date:06/12/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The information on the checks are Wrong. I would like the 100 checks replaced, as soon as possible. How do I get this done, at no added chage?

      Business Response

      Date: 07/05/2023

      Thank you for advising of *****************************************'s concerns regarding his recent experience, and we apologize for any inconvenience he may have encountered. We attempted to contact ********************** on 6/15/23 by the provided phone number and on 6/22/23 by email to address his concern however he has not returned the request for contact. We would be happy to further discuss if he is able to make contact with us.

    Harland Clarke Corp. is NOT a BBB Accredited Business.

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