Complaints

This profile includes complaints for Harland Clarke Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Harland Clarke Corp.

  San Antonio, TX 78256-2589

• 

  Harland Clarke

  239 America Place Jeffersonville, IN 47130

• 

  Harland Clarke

  1910 Campus Pl Louisville, KY 40299

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received my check order with my daughters name also on it? My daughter does not even share the account with me. No person will answer the phone at any 3 different numbers I tried. The automated service refers you back to the website and then disconnects you. Ridiculous!! Very poor customer service it does not exist.Want a full refund or correct the checks.

  Business Response

  Date: 05/09/2023

  Our contact with ************************ concluded that the check order submitted by her financial institution included her daughters name.  She was aware that the bank placed the order and spoke with them.  ************************ declined a corrected order as she placed her order elsewhere.  A goodwill credit in the amount of $24.41 was submitted. 
  
  Harland Clarke strives to communicate with consumers efficiently and effectively.  The contact center consumer phone line that ************************ used recently changed.  Now, that line directs consumers whose orders fall within a recent timeframe to our digital channels (web or phone automated system) and their financial institution for order status.   
  
  Thank you for the feedback as we continue to review our internal processes for improvement opportunities, and thank you for allowing us to respond and help with Ms. *********** concerns.    

  Customer Answer

  Date: 05/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************************

• Initial Complaint

  Date:04/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am unable to get through Harland Clarke's customer service to resolve an issue with my check order. The customer service phone numbers supplied by Harland Clarke go to an automated system. You are routed through to the end and the system hangs up. Harland Clarke does not have a website for these issues. My checks are unusable and Harland Clarke has previously debited my account for the order. How can this be resolved?

  Business Response

  Date: 05/16/2023

  We attempted to contact ********************* via email to gather more information to assist with her concerns.  As of May 15th, we have not received a response. This complaint has been documented for future reference.

  Customer Answer

  Date: 05/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************

• Initial Complaint

  Date:04/21/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered checks from Harland on 4/1/2023 and given shipped on 4/4/2023. Today is 4/20/2023 and have not received the order. And it is IMPOSSIBLE to reach anyone to address this issue. They are totally available to take orders but IMPOSSIBLE to deal with issues.There are totally automated without any customer service line or direction

  Business Response

  Date: 05/17/2023

  We appreciate ******************************* feedback on her experience with Harland Clarke and believe we have resolved this matter to her satisfaction. We informed ****************** that her original order was lost in the mail. On April 21st, we submitted a credit for ********************** initial order for $27.72 and offered a replacement order at no charge. The replacement order was delivered on April 25th. Concerning her original order, we recommended that she contact her financial institution regarding the lost checks. Again, we apologize for any inconvenience ****************** may have encountered and continue to review our internal processes for improvement opportunities.

  Customer Answer

  Date: 05/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:04/18/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered business checks through Walmartchecks.com, (who has Harland Clarke do the printing), and they turned out great. I had problems with the delivery, but it was sorted out. A month later I ordered deposit tickets. order # **-112908751. I was given an expected delivery date, but there were again difficulties with the delivery of the order. It was returned to the printing company BEFORE the date of expected delivery. I hadn't received any notification there was a problem delivering them, before they were returned. I called the company I ordered them through, verified that I had already been charged $**.39 for the order, and a new order was sent out at no additional charge. Replacement order #********. Two days later, my account is charged again, but this time even more than the original order amount ($58.13), and this time by Harland Clarke itself. I had already paid for the order the previous month, so why is Harland Clarke charging me again? I have tried 5 different phone numbers to contact a live representative about this, and the automated service hangs up on me, or the one phone number that didn't disconnect, left me on hold so long I couldn't wait any longer. I want the second charge refunded.

• Initial Complaint

  Date:04/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/6/2023 Issued me the wrong color checks on my reorder . I was sent only 4 checks in folder and was charged $22.oo per check book .I do under I was charged a tracking fee. In all my years in getting checks from them I have never used these awful manly looking checks they have sent to me. They will not take calls at all only if you are ordering, you can never complain or speak to a person. Everything is strictly voice mail, you can't even send them an email. In the past my checks were $22.00 for 4 books. I understand prices have gone up, but not like this. They referred me to my financial institute. They say they have a special number only they can use and was told my past reorders have been this awful blue. I have never, ever used blue check they also claimed they did not recognize my routing number on the recording. I wish my money refunded. I certainly do not wish to use the blue checks. I believe they should be reported to the media and sued as a matter of principal. I believe a class action suit should be filed against them for not een being willing to admit they have made an error.

  Business Response

  Date: 04/27/2023

  On behalf of Harland Clarke, we apologize for any inconvenience Ms. *****************************;may have encountered with her recent check order experience.   
  
  *********************************** placed her check order on April 1, 2023 through our IVR (Interactive Voice Response) ordering option.  The IVR allows callers to interact with our database and order directly through an automated system.  Our records show that in June 2020, Ms. ******** CU placed a check order for duplicate blue safety checks.  When ****************** placed her April 1, 2023 reorder via IVR, the same style was reordered (duplicate blue safety checks).  ****************** wanted a different style that she had previously ordered, duplicate burgundy checks.   
  
  We have contacted ******************, issued a goodwill credit of $89.04, and have placed a replacement rush order (duplicate burgundy checks) at no charge.  The replacement order was delivered on April 24,2023.   
  
  Harland Clarke strives to communicate with consumers efficiently and effectively. The contact center consumer phone line that ****************** used recently underwent a change, such that now that line directs consumers whose orders fall within a recent timeframe to our digital channels (web or phone automated system) and/or their financial institution for order status.  
  
  Thank you for the feedback as we continue to review our internal processes for improvement opportunities,and thank you for allowing us to respond and help with Ms.*************;concerns.   

  Customer Answer

  Date: 05/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************************

• Initial Complaint

  Date:04/17/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered checks from Harland Clarke on 3/20. The delivery said it was shipped on 3/20/23. It is 4/17/23 and the update now is if you think the order was lost in transit please contact your financial institution. The bank cannot help due to the fact myself or the bank could talk to a real person at Harland Clarke. Please advise, thank you.

  Business Response

  Date: 05/30/2023

  We appreciate ****************** feedback on her recent order experience. We have reviewed her order history and confirmed that her order shipped on time on March 29, 2023, without any discrepancies. To date, we have not received the return package. Consequently, the order is considered lost in the mail. On April 17, 2023, ****************** financial institution placed a reorder with the next series of check numbers. ************** was not charged for these orders.
  We apologize for any inconvenience the lost order has caused. We take delivery issues seriously, and feedback such as this is helpful when addressing our carriers. The phone line directs consumers to our digital channels (web or phone automated system) or their financial institution for updates on recently placed orders. We have documented her concerns regarding the customer service experience. Thank you for the opportunity to respond to ****************** concerns.

• Initial Complaint

  Date:04/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I re-ordered some checks and the checks were not printed how I ordered them. I called the customer service number provided on the ********************** that I received that says for questions or minor corrections regarding THIS package of checks call Harland Clarke at ************.The phone number is 100% automated and the phone tree has no way to speak to a representative. The only options are to check on the status of an order or to re-order checks. The automated system automatically hangs up on you regardless of which option you choose unless you provide the information to buy more checks and has no option to do anything else.

• Initial Complaint

  Date:04/14/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered checks from Harland Clarke Corp. It seemed easy enough, but when I received my checks, they did not start with the number I provided on the order form. I went on their website, and there is only the number of !-************ and NO email (who doesn't have email??). Well, this company has a robotic phone service center that has you go through multiple choice options, and then it hangs up on you. I tried at varies times, and still get the same result. Reading through other complaints on this BBB site, I see similar complaints. With no store front, no email, and a ineffective phone system, this is an intentional business practice and needs to be thoroughly investigated. My financial institution does not provide an alternative source, so this is a major issues. I'd hate to think what happens to folks that have their checks not arrive altogether. Please investigate, and since this is related to banking, it really should have major focus. Thank you!!

  Business Response

  Date: 05/08/2023

  Thank you for advising of ******************************* concerns regarding his recent experience, and we apologize for any inconvenience he may have encountered. We successfully reached ******************** and provided him with a corrected reprint order. We also explained that the phone line would direct consumers to our digital channels (web or phone automated system) or his financial institution for order updates, but we also documented his concerns. ******************** expressed appreciation for our response and assistance. Thank you for allowing us the opportunity to address his situation.

  Customer Answer

  Date: 05/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:04/12/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/21/2023 I ordered 40 checks/stubs from Harland Clarke through my Bank of America; The cost was $31.08. I received an email notice on 2/23/2023 that my checks had been shipped. On 3/2/2023 the money was taken out of my bank account. I have not received my checks as of today 4/11/2023. Unfortunately, my checks are nontrackable/************* rate. I have tried calling the company at least 10 times, and have been unable to talk with a human being. I call, and get a recording, then it hangs up on me. I have tried every possible number I found online, but nothing!!! Will never do business with this company again!!!

  Business Response

  Date: 04/27/2023

  We appreciate ******************** feedback on her recent order experience. We have connected with **************** to review and confirmed that her February 2023 order shipped on time and has not been returned to us. Unfortunately, the order is therefore deemed lost in the mail. To assist with her order experience, we have issued an expedited reprint order at no charge. Additionally, she was provided the dedicated phone line that services her financial institution for the security of her account; any other phone numbers she attempted would not be successful due to established security requirements. We respectfully advised **************** to notify and request additional assistance from the bank as the appropriate next steps to take for the missing check order. **************** confirmed she will proceed as advised and voiced her appreciation for the assistance provided. Thank you for the opportunity to respond to ******************** concerns.

  Customer Answer

  Date: 04/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I really appreciate the work you have done to resolve this issue. I called Harland C***** in response to their email to me, yesterday, and finally was able to speak with the ***************** They shipped my ********************** overnight via ****** and I received them today! 

  
  Regards,
  
  ***********************

• Initial Complaint

  Date:04/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03/01/23 I placed an order for 100 checks with no tracking. On 03/03/23 I received a notification my package was shipped. The company indicates checks arrive between 10 - 14 business days. More time than that passed and I never got the checks. Even as I write this complaint, my first order of checks never arrived. On 03/25/23 I placed an order again with the company for 100 checks, this time, paying for tracking as I did not want to risk the same thing happening again. I was to stress that I UNWILLFULLY paid for tracking, as I felt that an order with no tracking should have been just as safe as a tracked one and that I should have received my first order. On the same day I reordered the checks, 03/25/23, I messaged the company asking for them to refund the $17.21 I unwilfully paid for tracking the second order of checks, since the first order never arrived. In that message I asked them to refund the tracking cost as I should not have been penalized the first time in not getting my checks and be forced to opt to tracking to prevent the same thing from happening again. To no surprise, NO ONE in the company answered my inquiry, it was completely ignored. From other complaints I have read on the BBB, what happened to me is not an isolated incident but rather a pattern. This has caused very sensitive information, such as my bank account number and routing number to get into the hands of god knows who, forcing me to have to put a stop to the checks and looking into changing my bank account number too. Their lack of response and blatantly taking advantage of customers like this is unacceptable. This is why I am reaching out to the BBB to get me the refund, as I gave them a chance which they chose to ignore.Attached to this message you will find the following documents: proof of first order placed, proof of first order shipped, proof of second order placed, proof of second order shipped, and lastly my outreach to the company asking for a refund.