Reviews

This profile includes reviews for Larry H. Miller Dealerships's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Larry H. Miller Dealerships has 55 locations, listed below.

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  Larry H. Miller Dealerships

  351 W Opportunity Way Ste 400 Draper, UT 84020-1404

  
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  Larry H. Miller Honda Murray

  5808 S State St Murray, UT 84107-6135

  
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  Larry H. Miller Lexus Murray

  5686 S State St Murray, UT 84107-6158

  
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  Larry H. Miller Toyota Murray

  5650 S State St Murray, UT 84107-6131

  
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  Larry H. Miller Used Car Supermarket Sandy

  10990 S Auto Mall Dr Sandy, UT 84070-4180

  

Review Details

• Review fromEduardo M

  Date: 08/19/2024

  1 star
  I brought my new truck to Larry h miller Chevrolet service in ****** .july 11 The day I told *** about the spray paint all over the passenger side of my truck , he was very intimidating the way he spoke me .Telling me that was my fault and they didnt do anything.I ask for the cameras and they refused to share the videos.My English is not the best and i felt I was discriminated by them My truck was at the service until July 20 After couple more weeks without a car Very bad experience. my warranty ended in 3 years , poor me ??

• Review fromSteve F

  Date: 08/15/2024

  1 star
  This business is better to stay away from they do not honor warrenties.

• Review fromJoe B

  Date: 08/14/2024

  1 star
  Horrible customer service. Regularly keep cars for minor repairs 2-5 months without any information. My car has been there 2 months and I can see its not been turned on via the app for my car since the first week. Nobody knows when it will be done. Each time contacted they say they are waiting for parts and painting. My car was in a 10mph collision and was driven to repairs. Totally unacceptable for them to act like they can do repairs which they either are not equipped for or simply too lazy to do. Meanwhile Im without a car for half a year possibly for simple repairs.

• Review fromKurtis D

  Date: 08/05/2024

  1 star
  I had been servicing my 2006 Toyota Tundra with Stevinson Toyota West since 2014. In 2019 I took my Tundra to Stevinson for a drivetrain fluid change. During the winter of 2019/2020 I tried using the 4WD feature of my truck but it did not work. I took it back to Stevinson and they owned up to the fact that their technician had not replaced the fluid in the front differential.They stated that this was their fault and that they would replace the damaged differential with a factory new replacement. I did not receive any paperwork as there was no charge to me.In December of 2023 the front differential failed. I took the Tundra back to Stevinson and they said that the differential would need to be replaced again. This time the demanded that I pay for the full repair. This was at a time when I had no other vehicles and they stated that they would no longer pay for a rental car during repairs.Eventually it was stated that the replacement differential was 'rebuilt' and later that it was a used differential. I am a Vietnam Veteran and Stevinson offered a 10% discount to all Veterans. After much argument Stevinson took another 5% off the charge. Originally they wanted me to pay $5600 and with the discounts I ended up paying $4700. I contacted their corporate owners and was contacted by the Stevinson General Manager who ackowledged that I was owed a financial compensation. We differed on how much. As none of this would have occurred had Stevinson done their job I believe that I should be paying nothing for their lackadaisical performance. I also believe that their initial repair information was willfully misleading.After repairs were completed in 2023 and within the oil change time period my front tire wore excessively. Again I took the truck back to Stevinson who stated that the alignment was a full degree out. I was told that I must have hit a very large pot which never happened.I am filing a case with the Jefferson County Small Claims Court.

• Review fromDiego P

  Date: 08/03/2024

  1 star
  BEWARE PREDATOR PRACTICES!I had the displeasure of experiencing the worst dealership experience to date. If you are clever enough to have your own financing ready, DO NOT waste your time here. Major red flags of malpractice:1. According to sales consultants and manager: colorado law states the dealership MUST run your credit even if you are paying cash/have your own finance. "You could bring a gold bar and by law we still need to run your credit". This is what's called predator loan acquisition as dealerships are upside down on their inventory.2. Firmly and specifically requested the two credit institutions willing to work with, which I was told was no problem. After HOURS, they only reached out to their preferred institutions who give the most kick back. They brought the paperwork with their absolute "best" rates from dealer selected institution. When confronted about the two original institutions requested, I found out they offered a lower rate and dealer quickly "adjusted" their best rate from their preferred predator institution to match the lower rate from my originally requested credit unions. Clear indication the dealership tacked on additional interest for the dealer to profit.3. After additional HOURS of waiting for them to get paperwork from originally requested lendor, went to the financing office only to find out they still had on the paperwork the dealer preferred predator institution.4. The most racist and ignorant customer service from any place. Although proof of US citizenship was provided, I was continuously asked for inappropriate and racist paperwork from a non us citizen.I suggest anyone looking at ********* Toyota East/West to run the other way. The dishonesty, predatory practices, and beyond poor customer service is unacceptable for anyone with minimum dignity.

• Review fromCindy C

  Date: 08/01/2024

  1 star
  This business is a joke! I don't know how they stay in business! They have the worst customer service and they don't seem to care at all. My daughter made an appointment for Monday and was told it would take 1-2 days for them to diagnose and get the car reparied. She checked with them 3 times and each time was told the techs are still working through all diagnostics. However, her car was not even in the shop, but still outside in the lot. They lied to her more than once and when she requested to speak to the service manager, she was told he was in a closed door meeting. How "convenient." She was told things that are just lies. I would not recommend this place to have your vehicle serviced or to purchase a car from. It is obvious that they have no accountability, professionalism or care about the customer experience. DO NOT PATRONIZE THIS PLACE AT ALL IF YOU CARE ABOUT YOUR VEHICLE!

• Review fromCarlos N

  Date: 07/22/2024

  1 star
  I have had my vehicle there for over a month. They said they had fixed the problem. I had to take it back 2 hours latter. I went out of town after for a week. When I arrived back was told truck had been ran the whole week with no issue so I traveled back to retrieve my vehicle. As I'm waiting for them to bring my truck around was told as he started the truck all the lights that I originally took it for came on. I had to leave it a** the week went on kept calling for updates as they have had poor communication. End of the week came and was told the technician that is work on my truck keeps getting pulled off to complete other work and I am left with them trying to find the problem but they and giving the time to my truck as if I'm not a paying costumer. Today I have still had no communication about my truck

• Review fromKatrina P

  Date: 07/17/2024

  1 star
  I took my vehicle in yesterday to get routine maintenance on my vehicle and when I picked up my vehicle I had a dash warning light on. They informed me that one of their techs has left my auxiliaries on while they were doing my maintenance and that my battery had gone down resulting in the possibility of light being on while my car was in their possession. I was instructed to drive my car around and if the light did not turn off to return today. I returned to the dealership today as the light remained on. They ran another test on my battery( which levels were fine yesterday upon arrival and decreased some upon leaving the dealership) and the auxiliary battery which now both need to be replaced. I was told that it is my responsibility for replacing them as it is due to our warm temperatures, not the error of the tech leaving my auxiliaries on while working on it for over an hour yesterday. I asked for the reading on both battery tests that were completed yesterday to compare todays and they "don't know where they went" and not scanned in as record in my account with them.Labor and parts resulting in $790.00.

• Review fromJOHN E

  Date: 07/09/2024

  1 star
  I BROUGHT MY 2015 TO THE DEALERSHIP ON MONDAY THE 8TH OF JULY ,HAD A APPOINTMENT SET A WEEK BEFORE FOR A RECALL BY CHRYSLER . MY *** QUALIFIED FOR THE RECALL. THE APPOINTMENT WAS FOR 2:15 ON THE 8TH. WE DROPPED THE *** OFF ON THAT DAY AT 9:;00 . I CALED THEM AT 5:30 IN THE AFTERNOON BUT NOTHING HAD BEEN DONE ON THE *** , I NEEDED THE *** FOR WORK , WE GAVE THEM ONE MORE DAY & STILL NOTHING HAD BEEN DONE.. NO EXPLANATION OR APOLOGIES WERE SAID TO **.. THIS HAS BEEN EXTREMELY FRUSTRATING AND INCONVENIENT FOR US!!!!! WE WILL NEVER GO TO THIS DEALERSHIP AGAIN & WANT OTHERS TO KNOW HOW THEY ACTUALLY TREAT THEIR CUSTOMERS!!!

• Review fromAnnie O

  Date: 07/08/2024

  1 star

  Annie O

  Date: 07/08/2024

  Unresponsive customer service. Took my car in for repairs. It's been a week and I've had no updates. Numerous calls and text messages to ***, rep in ************** requesting an update have been ignored. I am forced to spend money on an Uber just to get answers that could have been handled by text message.
  

  Larry H. Miller Dealerships

  Date: 07/09/2024

  Good afternoon *********************. I apologize for your issues. We wrote you up on the 2nd and The 4th of July set us back a bit. We also had some parts delay as well.

  The CDK DMS went down and that caused us a HUGE delay and issues re: writing tickets and being as productive as we could be. I'm sorry for the inconvenience. I mostly sorry for the lack of communication between you and ***. Those guys back there are spread pretty thin but that's still no excuse. Please accept my sincere apology.

  I spoke with ***, and I believe your vehicle is ready and we are ubering you to the store. If you need anything in the future, please let me know.

  Regards,

  *****