Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  G3 Solar installed our solar panels on 10/31/23 however after waiting for a month we failed the inspection as they had installed it incorrectly. That was all that we had heard from them and I had to reach out multiple times in order to hear anything from them about what was going on with our system. They stated that it was fixed and that we would be getting hooked up to NV Energys grid. Everything that was sent to us was signed right away but now we are finding out that they filed paperwork incorrectly as of 01/19/24. Now we are going to have to be paying on a system that they have not even hooked up yet and no one has been contacting us about anything. We have been left in the dark about this entire system for months. Now we will be having to pay for both our electricity bill and for a solar system that is apparently no where near being ready to be hooked up. I am extremely unhappy with the way this has been handled and absolutely do not think we should be paying for this system under these circumstances currently.

  Business Response

  Date: 01/22/2024

  We have passed inspection and her system should be operational.  We will reach out to the customer and resolve any issues

• Initial Complaint

  Date:12/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially filed a complaint about G3 in July of ****************************************************** my roof. Even though I contacted G3 about it the month prior, the person I spoke with told me that I HAD to get the damage inspected and obtain an estimate, which I did. Once I got it, the person at G3 would not return my calls. I then discovered another leak and attempted to call G3 again, still no answer. So that's when I filed the complaint and surprise! I get a call back within 24 hours. She then told me that she would get someone out to look at the roof ASAP. Amazing what a complaint will do! in August, G3's technician came out and saw the damage and it was determined that THEY damaged my roof and roof vents during installation. They repaired the solar panel installation areas of issue but the attic, and interior were not repaired. I was then told AGAIN to get an estimate for the interior repairs. I found a restoration company that discovered that water was still in my attic 3 months after I first contacted *** gave me an estimate of $10K and a 2 week timeframe for all repairs and G3 declined, wanted to find their own contactor. A company called Roofix that they surprisingly have a contract with, would come in assess the damage. They are not a **************, however and did no estimate for water damage to the wood in the attic, possible mold or the drying out process. ****** was told to only estimate for the dry wall work, which was a 3rd of the other estimate. But G3 assured me that Roofix would do it all. Once ****** contacted me about setting up the appointment, they again confirmed that only the drywall work was all that they would be doing, I had no choice but to cancel the appointment and file a claim with my ins *** as i has lost all faith in G3 and my contact *******. I will be looking to sue *** as the cost is coming out of my pocket now and I did not cause the damages.

  Business Response

  Date: 12/13/2023

  We had Roofix go out and assess the damage and they found no mold or water.  The customer has filed a claim with their insurance company which is fine.  We can either pay the deductible and the customer can have their own company do the project or we can pay out of pocket for Roofix to do the repair.  A restoration company isn't needed according to our contractor.  

  Customer Answer

  Date: 12/14/2023

   
  Complaint: 21000962
  
  I am rejecting this response because: 

  That is a false statement.

  1.Roofix never went into my attic to confirm whether mold was there or not. They only went into the rooms were the leaks had taken place. The person that was here was in and out in about 15 minutes.  Hence the reason that the contact from Roofix told me directly that if there is mold, then a restoration company would need to come in and deal with that, because they do not do that type of repairs. 
  2. if Roofix does not do those types of repairs, then why inform me of using a restoration company to treat for mold? Per the infrared imaging i received on the initial inspection from the restoration company, water was still in the attic space 3 months later. I am not sure, but there is a strong possibility that mold has formed since then. 

  This is an example of the conflicting information and MISINFORMATION that G3 would give me and/or contractor. 

  
  Sincerely,
  
  *********************

  Business Response

  Date: 01/10/2024

  Responding to this complaint that we are still working with the customer to come to a resolution

• Initial Complaint

  Date:12/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has not honored the terms of the contact. This company is based in ************** with no technicians in *********. A technician supposedly is in ********* at the end of every month to resolve issues for G3 Solar customersWell, my solar panels have not been working since June 2023. Ive used all the credits produced and now paying for electricity bills. *** talked with the case manager who does nothing then talked with her supervisor only to be passed on to another person who makes promises to keep me informed and get a technician out but havent heard from him and calls are not returned. I was told by SolarEdge the issue is not the inverter. G3 Solar needs to check the MC4 connections and roof connections. I want G3 Solar to send a technician out and fix the issue until resolved. I want to be reimbursed for lost energy not produced since ************ bills and monthly installment payments from June 2023 until the issues are resolved.

  Business Response

  Date: 12/20/2023

  This system has been producing for over 4 years.  Obviously the initial installation of the system was completed and working perfectly. Unfortunately Solar Edge Inverters have proven to fail quite frequently.  We did not make the Solar Edge inverter.  We are a service company just like an HVAC company.  The customer is correct that we aren't in the ********* Market any longer but just because we installed the system doesn't mean there is a lifetime warranty on labor for products that *** be faulty.  We will continue to work with the customer to get the system working.

   

  Customer Answer

  Date: 01/01/2024

   
  Complaint: 20983106
  
  I am rejecting this response because:  Of course this company would blame the manufacturer of the inverter!  If G3 Solar knew about the faulty inverter, then why did they not stay on the issue until resolved. Solar Edge confirmed every ticket opened was closed due to no response from G3. I was advised by Solar Edge the original installers would be the company to assist me with the issue. I never expected a lifetime warranty. I would have gladly pay for any service. I do expect the company who gladly took my money to give me accurate information on how to proceed when my system is not producing as promised. Never in the back and forth conversations was I advised to contact a local company to assist me. Instead, there were promises made to have someone come to my home to resolve the issue. As a result, two technicians have come out, spent 15 minutes on the system, and the system is still not producing energy for  five months  to date. G3 Solar only wants your money at the initial purchase but doesnt care about the customer long term. Potential customers should not use this company if business and customer relationship is important!
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 01/02/2024

  Again.  We don't make the inverter.  However,  We will continue to assist in helping get the system working.  BTW there is a class action law suit that we are a part of suing solar edge.  We have no idea what products are faulty until they start having problems.  

• Initial Complaint

  Date:11/22/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They never finished installing and setting up the solar panel system. The amount that the solar panels were supposed generate per the contract was never reached. For several years it stayed that way and in thought was scammed. I decided to try calling them again this year for help. They keep telling me they are trying to resolve the issue but everything remains the same. They also have a contract that was altered. The contract that had a signature that was not my husbands and is different to mine. The correct contract I have that was signed by my husband is different than the one they have.

  Business Response

  Date: 11/27/2023

  This is not our customer.  Please have them provide an agreement with G3 Solar on it and we can help them.

• Initial Complaint

  Date:11/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Solar Panels, AeroSeal and attic insulation and air seal on March 30, 2023 that, per the contract, was to provide a 68% offset in my electrical bill and was supposed to be finished in a couple months prior to the inital payments being due on the loan. Instead after numerous delays with the installation company having to come out 5 different times over the multiple months that cost months of potential production time, the system was not active until the very end of July a full 2 months later than promised at which point payments were already due. Furthermore, the system is providing minimal offset, <10% of the energy usage of the home when compared to historical periods / usage history. After multiple calls and emails to the Project Manager, the Salesman and also the *********** Manager (i.e. Customer Support), I'm getting zero response to come out and ensure everything is working properly or otherwise resolve this enormous discrepancy. This is by far the worst customer service and support I've ever received.

  Business Response

  Date: 11/21/2023

  We will have upper management contact the customer and find out what is going on and make sure his system is producing what it should be producing.

   

   

  Customer Answer

  Date: 11/28/2023

   
  Complaint: 20900800
  
  I am rejecting this response because nobody has contacted me per their response to find out what is going on and make sure the system is producing what it should be producing.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 11/28/2023

  I have spoken with our client care manager and she is going to reach out to *********** today to see what we can do to resolve his concerns

   

  Customer Answer

  Date: 12/05/2023

   
  Complaint: 20900800
  
  I am rejecting this response because: the client care manager is in touch now, but they are just now beginning to dig in to understand why I'm not receiving the offset promised per the contract.  No resolution thus far.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 12/05/2023

  We will continue to work with the customer to get a solution.

  Customer Answer

  Date: 12/14/2023

   
  Complaint: 20900800
  
  I am rejecting this response because:

  I am rejecting this response as still nobody has actually done anything to understand why the system isn't delivering the promised offset.  I was informed by the client care manager the installer would be out this morning between ****am to review the system, and nobody showed up.  There has been no resolution on this matter.

  
  

  
  Sincerely,
  
  *******************

  Business Response

  Date: 01/09/2024

  I show in our notes that we reached out to the customer on December 15th and left a VM.  We haven't heard back from the customer.  We will call right away and see if we can reschedule.

  Customer Answer

  Date: 01/10/2024

   
  Complaint: 20900800
  
  I am rejecting this response because: that is a very aged an innaccurate statement as I've been in contact with the client care manager back in early December who sent out the installer PowerUp that was a no show for their first appointment on 12/13 and then was rescheduled for 12/20 and who came out and confirmed it "appeared all their equipment was connected correctly so I was told the issue was on G3's end as I was not receiving anywhere near the offset promised" which I was told was communicated back to G3.  I've since followed up with G3 and even left a voicemail message to the client care manager on 1/4, so they've seemingly "gone dark" again and aren't responding to my communications.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 01/10/2024

  We will have our client care reach out to ***** to see what questions we can resolve.

   

  Customer Answer

  Date: 01/12/2024

   
  Complaint: 20900800
  
  I am rejecting this response because: There's no question.  I'm receiving nowhere near the offset promised per the contract so G3 needs to remedy the situation.  The installation tech that came out even looked at the data and agreed I'm getting nowhere near what was promised.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 01/16/2024

  We are looking at the system now to see if it is on track to producing what it says on the install agreement.  If not, we can see what steps we need to take to satisfy the customer

   

  Customer Answer

  Date: 01/26/2024

   
  Complaint: 20900800
  
  I am rejecting this response because:

  Their comment is simply that they're looking into it and the business has not resolved anything, and has yet to contact me as they had promised to do this week with a status update to tell me why I'm getting nowhere near the offset as promised per the contract.  So I'm still awaiting the business response and ultimate resolution.

  
  

  
  Sincerely,
  
  *******************

  Business Response

  Date: 01/26/2024

  ***** is correct.  We are working on getting some more information from another software to analyze what his system is doing.  We will reach out today with an update

  Customer Answer

  Date: 02/07/2024

   
  Complaint: ********
  
  I am rejecting this response because:Please reopen this case related to complaint #********.

  
  

  I'm still waiting on the business response and they have not resolved the issue.  Their prior comment was that they were researching further and would reach out with an update and they have not.

  
  Sincerely,
  
  *******************

  Business Response

  Date: 02/07/2024

  We are gathering data and will get back to the customer shortly

  Customer Answer

  Date: 02/14/2024

   
  Complaint: 20900800
  
  I am rejecting this response because: the business is still working on resolution and still has not delivered the promised offset per the contract.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 02/14/2024

  Continuing to work with the customer to find a resolution

  Customer Answer

  Date: 02/21/2024

   
  Complaint: 20900800
  
  I am rejecting this response because: the business is still working on resolution and still has not delivered the promised offset per the contract.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 02/21/2024

  Still working with the customer as stated.

   

  Customer Answer

  Date: 02/27/2024

   
  Complaint: 20900800
  
  I am rejecting this response because: the business still has not resolved and delivered anywhere close to the offset promised per the contract.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 03/04/2024

  We are following up with the solar consultant and the customer because there are trees that are impeding the production of the system.  Trying to get to the bottom of it to get a resolution for the customer.

   

   

  Customer Answer

  Date: 03/12/2024

   
  Complaint: 20900800
  
  I am rejecting this response because:I am rejecting this response because: I still have not heard back from the company and the system is not delivering the promised offset per the contract.  Any trees have been there since before the system was installed and were there at the time the salesman recommended the system with the promised offset and never mentioned them being an issue whatsoever.  I will also note again that there are a good number of panels that are not impacted by trees whatsoever coupled with the fact I had the Aeroseal and Attic Insulation and Attic Air Seal done as part of the installation which was supposed to provide a 25% offset and the fact that I'm getting minimal offset is not appropriate for such an expensive system.
  Sincerely,
  
  *******************

  Business Response

  Date: 03/12/2024

  We will get in touch with the customer and see if we can come to a resolution

  Customer Answer

  Date: 03/19/2024

   
  Complaint: 20900800
  
  I am rejecting this response because: I still have not heard back regarding resolution.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 03/20/2024

  We are contacting the solar representative and the customer to get them on the same page.  

  Customer Answer

  Date: 03/26/2024

   
  Complaint: 20900800
  
  I am rejecting this response because: the company is sitll working to resolve the issue and rectify so the system produces the pomised offset.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 03/26/2024

  Continuing to work with the customer and have communicated with him to come to a resolution

  Business Response

  Date: 03/27/2024

  We are still working with the customer because there is some confusion on trimming of some trees in his yard that is messing with his system.  We have a follow up this week to clear up confusion.

   

  Customer Answer

  Date: 04/02/2024

   
  Complaint: 20900800
  
  I am rejecting this response because: I am still working with the company to resolve the issue of system underperformance vs. what was promised per the contract.  They advised trimming/removing 1 tree which was there when the system installed, but was not mentioned, so they've agreed to cover the removal to get the see if that gets the system producing up to full capacity.  I've submitted the bid and am waiting on their confirmation to proceed.  Essentially this is the first step, but then they'll need to reassess system performance to see if there are still other issues.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 04/03/2024

  We have an appointment to pay for the removal of the tree to help with production of the system.

   

  Customer Answer

  Date: 04/10/2024

   
  Complaint: 20900800
  
  I am rejecting this response because: the company is still working to resolve the issue of system underperformance vs. what was promised per the contract.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 04/11/2024

  We will continue to work with the customer as we are now

   

  Customer Answer

  Date: 04/18/2024

   
  Complaint: 20900800
  
  I am rejecting this response because: the company is still working to resolve the issue of system underperformance vs. what was promised per the contract.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 04/24/2024

  G3 Solar paid to have a large tree removed that was casting shade onto the solar panels.  This tree was removed on April 18th.  Removal of the tree is expected to increase the solar energy production of the system.  G3 Solar will be monitoring the system's production until May 2nd to ensure that the production increases. 

  Customer Answer

  Date: 04/30/2024

   
  Complaint: 20900800
  
  I am rejecting this response because: the company is still working to resolve the issue of system underperformance vs. what was promised per the contract.  The've taken one step and will need to monitor system performance to ensure the full offset per the contract is received.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 05/03/2024

  The production of the system has increased since the tree has been removed.  G3 will monitor the system through Monday, May 6th, and will provide another update at that point.  

  Customer Answer

  Date: 05/10/2024

   
  Complaint: 20900800
  
  I am rejecting this response because: the company is still working to resolve the issue of system underperformance vs. what was promised per the contract.  The've taken one step and will need to monitor system performance to ensure the full offset per the contract is received.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 05/15/2024

  With recent production logged through the monitoring portal, G3 Solar has found that the solar system will not produce enough kWh to come near the estimated production.  G3 has decided to provide an additional 9 panels, including install, that will bring the system to an estimated ****** kWh per year. 

  Customer Answer

  Date: 05/21/2024

   
  Complaint: 20900800
  
  I am rejecting this response because: It has been a year now that I've been flagging the lack of production and G3 is just now coming to this realization, when the lack of production was evident and obvious all along which means that's a year of cost incurred without the output promised while I also had to continue to pay for the electicity bill that wasn't effectively offset.  I've also yet to be contacted about this proposed resolution, while it's been almost a week.  Lastly, I'm not even sure whether there will be space for the 9 panels so will need to understand the proposal, timeline for installation and then continue to assess system production to ascertain whether at that point the promised offset is being delivered.  Otherwise I would propose a refund be provided as originally requested as the system offset was not delivered per the contract as promised.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 05/22/2024

  G3 Solar financed the removal of a tree that was casting shade on the panels in order to increase production.  After evaluating the production of the panels for one month we have found that production has increased but is lower than originally estimated.
  We will be providing nine additional solar panels, along with installation services, at no additional cost. Our design and engineering team has reviewed the current layout of the panels and has ensured that nine additional panels will fit on the home.  A Project Coordinator will be reaching out to ************ this week to initiate the process.   

  Customer Answer

  Date: 06/03/2024

   
  Complaint: 20900800
  
  

  I am rejecting this response because: I still have not heard back from the company and the system is not delivering the promised offset per the contract and it's now been 1.5 weeks since they determined they needed to add new panels and the project coordinator still hasn't reached out.

  
  

  
  
  Sincerely,
  
  *******************

  Business Response

  Date: 06/05/2024

  Currently the additional system request is with our engineering team.  They are drafting the *** designs for the additional solar panels.  Our team reached out yesterday and had to leave a voicemail.  We will be reaching out again later today and tomorrow, if needed, to review the timeline for the *** designs to be returned. 

  Customer Answer

  Date: 06/11/2024

   
  Complaint: 20900800
  
  I am rejecting this response because: I'm still waiting on the engineering design recommended plans to be provided, panels installed, and monitoring to be performed to ensure I'm receiving the promised offset per the contract.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 06/11/2024

  Our team anticipates receiving the engineering plans today.  As soon as those have been acquired our team will be reaching out to provide an update and share the plans with ************.  After the approval of the engineering design we will need to submit for permits for the additional panels.  Permitting generally takes up to 30 days within this particular jurisdiction.  Our team will be working with the correct parties to expedite that timeline as much as possible.  Regular updates are being provided and will continue to be provided throughout the rest of the process.  

  Customer Answer

  Date: 06/17/2024

   
  Complaint: 20900800
  
  I am rejecting this response because: the engineers sent back plans with the additional panels on the east (road/driveway) facing side of the rooftop which is not allowed per the *** which was very clearly communicated through the process to the sales and installation teams.  So I'm still unsure they'll be able to fit the additional panels required to return the promised contractual offset on the sections of the roof that are allowed and make sense, which is why I alternatively suggested a credit to proportionally cover the difference.  So I've responded to G3 accordingly and await their response.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 06/21/2024

  G3 Solar is currently working on an updated design that falls with the standards of the *** that governs **************** residence.  As soon as the design is completed G3 Solar will send it to ************ for approval, and will continue with regular updates throughout the process. 

  Customer Answer

  Date: 07/03/2024

   
  Complaint: 20900800
  
  I am rejecting this response because:the engineers sent back plans with the additional panels on the east (road/driveway) facing side of the rooftop which is not allowed per the *** which was very clearly communicated through the process to the sales and installation teams.  So I'm still unsure they'll be able to fit the additional panels required to return the promised contractual offset on the sections of the roof that are allowed and make sense, which is why I alternatively suggested a credit to proportionally cover the difference.  So I've responded to G3 accordingly and am still awaiting their updated plans.
  Sincerely,
  
  ***** ****

  Business Response

  Date: 07/09/2024

  G3 Solar's engineering team is finalizing the details on an updated design for Mr. ****** residence.  The design should be completed by EOD 7/9/24.  G3 Solar's internal teams will continue to communicate with Mr. **** as we have additional information and updates. 

  Customer Answer

  Date: 07/16/2024

   
  Complaint: 20900800
  
  I am rejecting this response because: I still have not been contacted by G3 with an updated design.  They sent the last response on 7/10 saying the design should have been completed the day prior on 7/9, yet it's been another week and still nobody has contacted me.

  Sincerely,
  
  ***** ****

  Business Response

  Date: 07/23/2024

  The install of 13 additional panels has been approved by the G3 Solar team.  G3 Solar is working with Mr. ***** to start the process of installing the aforementioned panels. 

  Customer Answer

  Date: 07/31/2024

   
  Complaint: 20900800
  
  I am rejecting this response because: once again some panels were acceptable positioning and some weren't so I advised they get started and actually get an installer on-site to squeeze in whatever they can in the acceptable sections of the roof and issue a credit for the difference in the offset promised in the contract. Sent this 7 days ago and followed up again yesterday as I have not received a response.
  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 08/06/2024

  After the most recent revision request from Mr. ***** G3 Solar has submitted a request to our design and engineering team for a revision.  We are pending the necessary documentation and will send it to Mr. **** for approval as soon as it becomes available. 

  Customer Answer

  Date: 08/12/2024

   
  Complaint: 20900800
  
  I am rejecting this response because: I'm still awaiting the business reponse to rectify the issue.  I'll again recommend a credit here for the difference from the current vs. promised contractual offset as this has been dragging for months and has been well over a year, and approaching a year and a half from installation while I've been paying for a system not providing the promised offset.
  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 08/20/2024

  G3 Solar is working to find the optimal solution for Mr. *********** The ideal path forward is to provide enough panels to meet the estimated first year production that was provided in the install agreement.  Our Engineering and Field teams are currently reviewing the placement of the panels.  If the number of panels that can be added to the system is insufficient to meet expectations G3 Solar will review reimbursements. 

  Customer Answer

  Date: 08/26/2024

   
  Complaint: 20900800
  
  I am rejecting this response because: We're over 1.5 years in while I'm paying for a very expensive system without the contractually promised offset.  We're now 2.5 months following G3's admission that the system does not provide the promised offset without a plan that works and while I've suggested they simply bring the installer onsite to see what they can squeeze in and then provide a credit for the rest, they've continued to provide multiple different plans from their engineers that don't work as this process continues to drag on without delivering against the promised contractual offset.  I've also called multiple times over the past few weeks and left voicemails with no response.
  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 08/30/2024

  G3 Solar is continuing to evaluate all options pertaining to the installation of additional panels on the residence of Mr. *********** Various approvals are needed across internal team and third party organizations.  G3 Solar will continue to work through the process of providing additional panels to Mr. **** and will continue to provide regular updates as the project permits.  In the case that sufficient panels cannot be placed on the approved roof planes G3 Solar will review potential reimbursement for lost production. 

  Customer Answer

  Date: 09/09/2024

   
  Complaint: 20900800
  
  I am rejecting this response because: We're over 1.5 years in while I'm paying for a very expensive system without the contractually promised offset.  We're now 3 months following G3's admission that the system does not provide the promised offset without a plan that works and while I've suggested they simply bring the installer onsite to see what they can squeeze in and then provide a credit for the rest, they've continued to provide multiple different plans from their engineers that don't work as this process continues to drag on without delivering against the promised contractual offset. There continue to be significant delays with weeks in between communications.  At this point, I'd simply request a credit for the difference in the promised offset.
  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 09/17/2024

  G3 Solar is communicating with Mr. *********** G3 Solar will be sending a technician to Mr. ****** residence to determine how many additional panels can be added to the roof planes that are facing west or south.  After this visit a determination will be made on next steps.  All options that have been requested by Mr. **** have been discussed by the G3 Solar team and are still options that are under consideration. 

  Business Response

  Date: 09/24/2024

  A technician is visiting Mr. ****** home tomorrow morning to evaluate how many panels can be fit on the roof with the existing system.  Once a determination is made G3 Solar will be able to proceed with the project and schedule a date that additional panels could be installed on the home. 

  Customer Answer

  Date: 10/01/2024

   
  Complaint: 20900800
  
  I am rejecting this response because: the technician came out on 9/25 and confirmed to me he made a recommendation back to G3 on panel placement, but we're still awaiting a response from G3.
  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 10/04/2024

  G3 Solar will be installing 12 additional panels on Mr. ****** system.  G3 Solar has the submitted the request to our engineering team for revised plans.  Installation of the new panels will be scheduled soon. 

  Customer Answer

  Date: 10/10/2024

   
  Complaint: 20900800
  
  I am rejecting this response because: G3 Solar did come out to install 12 additional panels, but now we need to monitor to ensure the promised offset is being received.  There's an issue with signal strength to read the panel performance so they're sending some extenders so we can monitor appropriately to confirm this resolves the underperformance issue.
  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 10/11/2024

  As mentioned by Mr. ***** "G3 Solar did come out to install 12 additional panels, but now we need to monitor to ensure the promised offset is being received.  There's an issue with signal strength to read the panel performance so they're sending some extenders so we can monitor appropriately to confirm this resolves the underperformance issue."

  Customer Answer

  Date: 10/17/2024

   
  Complaint: 20900800
  
  I am rejecting this response because: Unfortunately the signal extender that was sent does not work with the system.  The installer is trying to interface with G3 to get something that works to read the output from the additional panels to ascertain whether they're now going to provide the contractually promised offset.
  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 10/24/2024

  G3 Solar is continuing to work closely with Mr. **** to address all concerns.  The G3 Solar team is currently troubleshooting the current concern. 

  Customer Answer

  Date: 10/30/2024

   
  Complaint: 20900800
  
  I am rejecting this response because: Unfortunately the signal extender provided is not picking up the additional panels to read the output to ascertain whether they're now going to provide the contractually promised offset.  I've recommended G3 have the installer come back onsite to try to work through the issue so we can finally resolve this matter and hopefully confirm the additional panels are enabling the overall system to deliver the contractually promised offset.
  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 11/05/2024

  G3 Solar has reached out to our third party installer to schedule a tech visit.  We are currently pending a response and service date. 

  Customer Answer

  Date: 11/13/2024

   
  Complaint: 20900800
  
  I am rejecting this response because: I have not heard any updates from G3 or the installer for 3 weeks now.
  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 11/13/2024

  G3 Solar is currently working with our third-party installer to address the issues reported by Mr. ***** The third-party technician is out of the office with his family until November 19th. Once he returns, a date will be scheduled for him to visit Mr. ***** home and continue troubleshooting the reported issues.
  G3 Solar has taken several steps to improve Mr. ***** solar production. We paid to have a tree removed to increase solar exposure, and we also provided and installed 13 additional panels at no charge to Mr. ***** In addition, we supplied a Wi-Fi extender at our own expense to establish proper reporting.
  The solar system is generating power for Mr. ***** home. However, the 13 additional panels were installed on a shed/workshop separate from the main house. These panels are generating power but are not reporting to the inverter installed on the home, meaning their production cannot be seen on the online portal.
  G3 Solar has made significant efforts to address Mr. ***** concerns and is continuing to work with him to resolve any remaining issues. While we are working to resolving these matters, we are currently unable to provide specific timelines.

• Initial Complaint

  Date:11/13/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been reaching out to my project manager *********************** for months. She continues to give vague answers and doesn't stay on top of anything. Once i got my solar installed and up its like they quit helping. The techs never scanned the equipment so i could see usage stats. I continue to get electric bills. All I ever get is "I got with the tech." That comment has been weekly for over a month now(With me always asking). I also didn't have services done that required them send a refund of **** to me but i cant even get confirmation on that. I get the same response "waiting on confirmation from them". Every time i call the main office her manager is unavailable and I never get called back. I didn't want to have to submit a complaint but this company really needs to be accountable to better customer service. Especially when it costs the customer over 50k.

  Business Response

  Date: 11/27/2023

  I will have ************************* who oversees the project coordinators reach out and communicate with the customer to make sure we get him his refund and his system reporting.  Thanks

  Customer Answer

  Date: 11/30/2023

   
  Complaint: 20864495
  
  I am rejecting this response because:

  Still havent received my refund a month later for the ******** services.  Also,  havent even found out the amount of the refund other than what my documentation told me.   I want a check in the mail for the amount Im owed for the services.  When that has been sent in the mail to me Ill accept your business response that this is resolved.  For future,  your project managers should be the ones ******* items out.  Not the customer.  I shouldnt have to be on top of your employees on my behalf.   They also should be more responsive on touching base on items.  Im requesting updates all the time because I never get any from them otherwise. 

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 12/01/2023

  We will follow up with accounting today about the refund and Ill have the operations manager reach out to the customer.

   

   

  Customer Answer

  Date: 12/04/2023

   
  Complaint: 20864495
  
  I am rejecting this response because:

  I continue to get the response Ill verify a final number for you to send in the mail.  The sales guy said in my contract that its ****.  I never get confirmation on the amount and if it was sent.  I have kept up on this like my project manager should have.  Since this complaint originated Ive received one phone call.  She promised to follow up the next day.  That was a week ago.  *** never actually had ****** respond or talk to me even though I called him twice.   She responded today telling me she was getting a final number.  Ill accept the business responses when I KNOW the amount and that the company has sent it. 

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 12/05/2023

  We will get with Accounting today and *********** off.

  Customer Answer

  Date: 12/07/2023

   
  Complaint: 20864495
  
  I am rejecting this response because:

  Here is the deal on this.  My project manager said this is in review by the accounting *****  this has been ongoing since November 3rd .  In my contract I can clearly see **** for services.  The reason Im being pushy is Im the one that has been asking questions.  At the point it shouldnt be in review.  Whoever you are to the team that is responding to me I appreciate it but I need the end result completed which is verification of the amount and that it was sent.  Then I can accept the response and close my complaint.  

  Sincerely,
  
  ***********************

  Business Response

  Date: 12/20/2023

  The check for $3100 has been sent out.  I have in our notes that the customer was notified on the 6th of December that the check was on its way.  on December 8th we have in our notes that the amount was confirmed again with the homeowner. Did the customer receive the check and can the customer confirm the communication.  

  Customer Answer

  Date: 12/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has not completed the work stated by their contract for our Solar panel install. I have attempted multiple times to get this resolved and no one calls back, or responds to emails. I have once spoken to Jeremy P. Who stated he would look into the issue and call back, we sent him documents and no response. I was informed by Chelsea that this company had "already been paid for services " when I stated that the work is not completed so it seems like they are ignoring the issues we are concerned with. The issues are: not enough panels to product the contacted stated/promised 60'80% solar output per contract. No attic insulation completed and no duct work after the person came out and said he would be back. We would like answers and consistent open communication with someone in charge at G3Solar.

  Business Response

  Date: 10/24/2023

  We will follow up with the customer today and make sure they are communicated with and that we schedule the insulation and duct work.

• Initial Complaint

  Date:10/16/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract with g3 for a $35k solar project in April 2023, believing they would be a quality company. In April my panels were installed and I was at that time informed I would not need to do anything except flip the power switch. The project manager introduced herself by email and reiterated I would not need to do ANYTHING! The information form 30-120 days start to finish, and the project manager said the same thing. A few months go by and because I heard nothing at all, I contacted the project manager; only to find out NOTHING had been done at all related to my project. Every excuse was made and the only way anything really progressed was by my threatening negative reviews. The salesperson tried constantly to help but he was getting nowhere with them supporting his customers. To appease me they would send screenshots of them reaching out to the energy company, however, every single date correlated with me reaching out for a progress report. The project manager and another employee both admitted on the phone that communication is a problem within the business,but they were working on it. When I asked why they were going through the energy company portal and only a few emails they refused to answer. They had no response when they found out the energy company ccd me on all email correspondence with g3. In August they blamed the energy company for me being delayed with my switch over but they never questioned the company or made any real attempt to rectify unless I demanded answers. The installer came back out, switched out a box and sent the information. He proceeded to tell me my city was the only city that had this particular energy company and named a company that all cities had. The company hasn't existed since June 2018. Due to my agitation they finally sent a photo to the energy company and everything passed. They are now completely ignoring me because I'm asking for the reimbursement they owe me and partial electric bills due to their delays.

  Business Response

  Date: 10/17/2023

  Hello *****,

   

  We will have our accounting department get in touch with you for a reimbursement ck of your solar panel payment.  We have quite a few notes on your account where we are constantly reaching out to the utility with no response but thank you for your feedback so that we can improve our customer service.

  Customer Answer

  Date: 10/17/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I have the screenshots of the portal date contacts which all correlated with me reaching out to g3  for progress. I also have copies of all emails sent to the utility company and their quick responses because I was cc'd on each one. g3 has refused to acknowledge my last 2 weeks of trying to contact them. I'm also asking for partial electric bills from mid July to end of Sept. because I was forced to push the company to work on my project and follow through. I shouldn't have to file a complaint to get what is owed me.
  
  
  
  Sincerely,
  
  
  
  ***** *********

  Business Response

  Date: 10/18/2023

  We will reach out to ***** today and send her a reimbursement ck.  her system is operational and working

  Customer Answer

  Date: 10/19/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I was told I'm being reimbursed for my 2 panel payments pre completion, however based on all dates in my screenshots of work done by project manager I had to prod my manager to do her job as promised. Upper management is refusing to pay a minimal amount for my electric bills that I shouldn't have had if my project was being worked on  They're standing by their project managers  and supervisors not doing their jobs as promised to customers. All dates and times of reaching out to energy company were after my texts and emails were sent to g3. I'm asking for a very small amount of reimbursement. I have saved all emails, and texts related to this issue proving I was in charge of pushing to get my project done. I also have 2 saved voice mails with one blatantly lying about the diligent work being done on my project and also stating the company is working on better communication. I'll be more than happy to discuss this with upper management.
  
  
  
  Sincerely,
  
  
  
  ***** *********

  Business Response

  Date: 10/24/2023

  We will assess how many solar panel payments that have been made by the customer and reimburse the customer for the total amount of payments she has made.

  We will make sure she isn't out on any Solar Panel Payments charged from the finance company and make sure her system is working perfectly

  Customer Answer

  Date: 10/24/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Supposedly a check was mailed to me for 2 months solar panels loan payments I made before I was connected to solar. I  have not received the check.  I'm also requesting partial payment for electric bills that I shouldn't have and wouldn't have had if the company had stayed on my project without my constant prodding.  Upper management is more than welcome to discuss this matter with me, however; they're refusing to contact me. I  have saved text messages, screenshots of their efforts of work after my prodding, and saved voice mails. Clearly they have no interest in rectifying this situation the way I'm seeing it. 
  
  
  
  Sincerely,
  
  
  
  ***** *********

  Business Response

  Date: 10/26/2023

  The communication we are having with ***** is Upper Management.  We will review what happened to the ck that was sent out and re issue another one if needed and communicate with ***** on when the ck is sent.

  Customer Answer

  Date: 10/26/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: on 2 occasion I've spoken or received an email from a supervisor of my project manager.  He related to me that "upper management " refused my request about partial of my electric bill.  G3 is still refusing to deal with me as a professor company.  Last communication I received was from the supervisor saying call us if you don't receive the check in 7 days and upper manager refused your electric bill request. So they're still refusing to show me they're a professional company that does what they promise their customers. 
  
  
  
  Sincerely,
  
  
  
  ***** *********

  Business Response

  Date: 11/03/2023

  We will review the account and see if there we any double payments made for solar panel payments and electric bills.  If so,  we will reimburse ***** for the solar panel payments she made.

  Customer Answer

  Date: 11/07/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: g3 is still refusing to contact me about the proof I have to show them about why I believe they owe me partial payment on my electric bill. NO action was taken by them in contacting the utility company and hooking up my system until after I contacted them. Everything is time stamped on the dates I contacted them inquiring about progress and the time is always after I contacted them. They don't want to see or hear about proof because they don't want to accept their responsibility of unprofessionalism and poor customer service. They definitely don't stand behind their word. I have all voice mails, emails and texts saved all they have to do is reach out to me, but they prefer to ignore me.

  
   
  
  Sincerely,
  
  
  
  ***** *********

  Business Response

  Date: 11/07/2023

  ***** ********* is eligible for two months of reimbursement.
  
  
  “The only delay for this project was at PTO due to the solar equipment being installed too close to the meter which enlisted for our Installers to go back out. The utility Evergy also takes 3-5 weeks to review and install the net meter which happened for this project. 
  
  
  HO name: ***** *********
  Reimbursement cost: $294.36
  Reason for reimbursement: System wasn't operational due to PTO delays, HO is eligible for two months of reimbursement
  Date first payment was made: 08/16/2023
  Date system was turned on (If applicable): 10/10/2023”

  This customer was sent a check on 10/24 for reimbursement and the ck has cleared

   

  Customer Answer

  Date: 11/08/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I agree and I received a check for 2 months of my solar panels not being hooked up however; Evergy, my utility company, was not contacted until after my inquiries to g3 into my project progress. Then any, and all, follow through was done after each of of my inquiries. I have texts, voice mails and screenshots proving my statements. Seeing how g3 is still refusing to contact me  to address  this matter on my electric bills I'm seeking $182.68 for 7/19-8/17 bill, and $168.08 for 8/17-9/18I've not bothered to ask for anything from 9/18 to my actual hook up in early October.. I should not, nor should any customer, be the one prodding a company to do what they promised. I should have been doing nothing at all as per g3 promise. I have an employee on voice mail admitting they have communication issues. Apparently the company has no interest in repairing customer service relations. 
  
  
  
  Sincerely,
  
  
  
  ***** *********

  Business Response

  Date: 11/10/2023

  Our company policy is that we pay for the solar panel payments and not the Utility bill.  The customer would have a utility payment no matter what.  We don't pay for both the Utility payment AND the Solar panel payment.  Paying for just the solar panel payment is fair since you would have one or the other payment no matter what. I know there was a delay on the panels being turned on.  Some of that delay is on Evergy's side as well.  We have reimbursed the customer for the 2 months that she had to pay double payments and that is our company policy.  That way the customers aren't out any extra money than their normal household expenses.

   

  Customer Answer

  Date: 11/13/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Yes I would have had a utility bill prior to my solar hookup, however; no work was being initiated on my project by g3 until AFTER my constant inquiries into the status of my project which was NONE. As I have stated numerous times, and will continue to do so NOTHING was being done on my project until I started constantly contacting g3 and got lots of apologies and then screenshots with dates and times AFTER each of my inquiries and the emails to and from Evergy were always AFTER my inquiries. I wonder how long g3 sits on contracts if customers don't ask questions. I will reiterate I'm more than happy to share my voice mails received, texts and emails, as well as screenshots of all information if g3 ever chooses to improve their customer service and communication. I feel it's truly pathetic and a sign of their lack of professionalism that g3 chooses not to deal directly with their customers. 
  
  
  
  Sincerely,
  
  
  
  ***** *********

  Business Response

  Date: 11/15/2023

  I understand that you followed up with us *****.  Thats great.  We love communication from our customers.  We responded to your phone calls and text and emails and completed your system and now it is working.  I apologize that we weren't more proactive.  We value your feed back and are making changes to make sure we are providing better customer service.  We did compensate you for the months that your system wasn't operational.  

  Customer Answer

  Date: 11/17/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: The only way anything was done on my project was my continual prodding which began a few months after my panels were installed. Nothing had been done prior. Yes, your company compensated me for 2 months of my panels pre hookup. However; I put more effort and energy into getting my hookup completed than g3, even though I was told I wouldn't need to do ANYTHING except flip the power switch. Evergy responded quickly when they were notified. As I have said, through here, numerous times I have saved ALL and ANY correspondence. I'm still requesting partial compensation for electric bills that would have been considerably less if g3 had began working on my project prior to my prodding a few months after install of my panels. Clearly this is the only contact you want to have with me is through BBB which means you're not working on customer relations at all or maybe just the initial sales end.
  
  
  
  Sincerely,
  
  
  
  ***** *********

• Initial Complaint

  Date:08/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Derek R*** was given all the information about are electric needs along with a complete record of a year’s worth of electricity usage and we was told by him that the system they would install would eliminate are electric bill if it didn’t they would pay the bill and install more panels at there expense.the system they installed is not even providing half of the power needed and Derek won’t return or answer any calls.the system is to small to do what it’s supposed to do.I have texted messages saying that there will be no reason for us to get a electric bill after system is installed and was told there was a $1500. Rebate now he is saying $1000. Plus they’re supposed to come check out the furnace and duct work and that’s not happened yet. I won’t the system gone and the metal roof replaced because is has holes in it now

  Business Response

  Date: 08/31/2023

  Mr ******* was just barely installed a month ago.  We will schedule the Insulation and the Aeroseal and get the Ck out to Mr ******.  We are also sending out a nest thermostat and some LED light bulbs.  Mr ******* will see savings like Mr R*** mentioned but it wont show until the solar and Aeroseal are working.  He will see a difference next month.

   

  Customer Answer

  Date: 09/01/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  *** *******

  i am not saying the system isn’t working what i am saying is its is to small of a system to do what they told me it would do i am producing approximately 30 to 35 a day when it needs to be producing at least double that just to keep up with consumption when in reality it should be producing 3 or 4 times what it is producing because it’s sunny weather and longer days because when winter comes the days are shorter and not as much sunshine plus every light bulb is already led except for the ones in the fridge & oven and i was told that this system will eliminate electric bill but that’s not going to happen with the output now it doesn’t matter how long it been installed all you have to do is the math and it comes up very short 

• Initial Complaint

  Date:08/25/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DO NOT USE!! this company at all. I signed a contract 4/10/23 for solar panel and insulation install. I was told by salesman 90 days to complete everything and i wouldn't have to do anything. These were the first of many lies. I had to contact my HOA because the project rep stated he couldn't contact them, and it took me all of 1 phone call. I then had to sit in on a city council meeting for 2 hours to get approval for the install, also completed the request packet for this. Once all approvals were completed it seemed OK. System delivered 7/7/23 and install was scheduled for 7/12/23. Well, no one showed up at the scheduled date. When i called and complained i got lies from the project rep of why they didn't show up. Re-scheduled for 7/17/23 and they showed up for ***** mins drilled holes in my roof and decided they didn't have all the material and left. I called project rep and re-scheduled for 7/21/23. No Show and no phone calls again. T this point i cancelled the funding and contract without issues. I got phone calls immediately from regional manager apologizing just before he threatened to charge me for all they did to this point, which in my book is nothing. At this point my driveway was a storage site and they wouldn't pick the equipment up. After a call from the Chief of sales and promised 6 moths of payments i was willing to try again. The install took place without any issues. It is now 2 weeks since the install and i still haven't seen an inspection and the system is still powered down. I was told the day of install 2-3 days for inspection. I was told by email 30-60days by regional manager. To date i still have no running system, No insulation, and NO promised 6 months of payments.

  Business Response

  Date: 08/28/2023

  Hello *****. We will reach out to you shortly to coordinate everything.  I have communicated with accounting to get your ck send out to you.