Business Profile
Electric Motor Parts
eReplacementparts.com, LLCThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
3.48/5 stars
Average of 307 Customer Reviews
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Review fromRobert W
Date: 03/05/2024
1 starRobert W
Date: 03/05/2024
Replacements parts com. Sent the wrong part. Won't pay for shipping. They have zero customer support. I just got ripped off$12 shipping just to send it back.Totally unprofessional unethical business.eReplacementparts.com, LLC
Date: 03/06/2024
We appreciate feedback with the above information. Please be assure additional training will be provided to insure returns are processed correctly.We are showing that a prepaid label was provide and that the part is being returned. A full refund has been applied and you should see this reflection within 2-3 business days.We apologize for any inconvenience.Thank you,Dispute Specialist www.ereplacementparts.com ************** Daily 7am-12am ESTReview fromGordon P
Date: 03/01/2024
1 starGordon P
Date: 03/01/2024
Took 2 months for shipping of order. Requested support from customer ********************** and none was given(says online that you will receive help in 2-3 business days, never happened). Also on order status says order unable to cancel or refund. 2 months! When you reach out for support they even give you a claim number. No response in 2-3 days. No response at all!eReplacementparts.com, LLC
Date: 03/05/2024
We are sorry for the delay in responding and your wait on the backorered part. We have recently moved our main distribution centre and are experiencing longer shipping times than usual. We are very sorry for this, and we are doing everything we can to get caught up and get your shipments out to you as quickly as possible. We are showing your order was shipped 02/15/24 via *** Ground with the tracking number 1ZC098900300576814 and is showing delivered 02/19/2024. Thank you for your patience with this matter and please know we do appreciate your business.Thank you,Dispute Specialist www.ereplacementparts.com ************** Daily 7am-12am ESTReview fromLisbeth S
Date: 03/01/2024
1 starLisbeth S
Date: 03/01/2024
My order has vanished from their website and the tracking info is invalid. After reading other reviews I fear I've been ripped off.eReplacementparts.com, LLC
Date: 03/05/2024
We are sorry to hear about the issues we are having with retrieving the order information. We are showing this order was shipped 02/28/24 via **** using the tracking number **********************. **** has indicated this package was delivered on March 4, 2024. Sorry for the inconvenience.Thank you,Dispute Specialist www.ereplacementparts.com ************** Daily 7am-12am ESTReview fromWanda B
Date: 02/23/2024
1 starWanda B
Date: 02/23/2024
placed this order on 1/6 and has not delivered, was suppose to deliver by 1/18; will not provide a refund or cancellation. does not respond to any emails order #********eReplacementparts.com, LLC
Date: 02/26/2024
We are very sorry that your order has not shipped within the time frame we anticipated. We are currently experiencing higher-than-normal wait times and are working to get your parts received in our warehouse and shipped out to you as soon as possible. As requested this order has been cancelled and a full refund has been issued. Thank you for your patience with this matter and please know we do appreciate your business.Thank you,Dispute Specialist www.ereplacementparts.com ************** Daily 7am-12am ESTReview fromDavid K
Date: 02/18/2024
1 starDavid K
Date: 02/18/2024
Ordered two tea labels on Jan. 23, and then noticed later it said the ordered was made on Jan. 26??. Was charged twice as much for the shipping charge then what the labels cost. Been over three weeks. Have not heard anything from them. Sent a email and never heard back from them. Called and got a run around. Finally was told they didn't have the labels and were waiting to receive them. If you don't have the items, at least reach and there's going to be a delay, at least reach out to the customers and explain what is going on. Terrible service!eReplacementparts.com, LLC
Date: 02/21/2024
We have recently moved our main distribution centre and are experiencing longer shipping times than usual. We are very sorry for this, and we are doing everything we can to get caught up and get your shipments out to you as quickly as possible. We are showing your order was shipped on 02/20/2024. We have issued a refund for the shipping cost. Thank you for your patience with this matter and please know we do appreciate your business.Thank you,Dispute Specialist www.ereplacementparts.com ************** Daily 7am-12am ESTReview fromJoseph S
Date: 02/15/2024
1 starJoseph S
Date: 02/15/2024
Only some of the parts that were ordered arrived. Then could not get any response from them. Good luck when using them. This was not my but will be the last.eReplacementparts.com, LLC
Date: 02/16/2024
We are sorry to hear that all the parts you ordered did not arrive in your package. We see that you've called us in the interim to have your concerns addressed. A claim was filed with our warehouse for a refund on the missing part and shipping cost. I am showing that a new order was placed to have this part shipped. Sorry for the inconvenience.Thank you,Dispute Specialist www.ereplacementparts.com ************** Daily 7am-12am ESTReview fromJohn E
Date: 02/14/2024
1 starJohn E
Date: 02/14/2024
I ordered parts on Dec ******************************** stock (order ********). It's now mid February with no response to my emails, no shipping date listed, and no ability to cancel the order. I will be contacting my bank for a fraud investigation and refund. I do NOT recommend this company for anything.eReplacementparts.com, LLC
Date: 02/15/2024
We are very sorry that your order has not shipped within the time frame we anticipated. We are currently experiencing higher-than-normal wait times and are working to get your parts received in our warehouse and shipped out to you as soon as possible. As requested this order has been cancelled and a full refund has been issued.Thank you for your patience with this matter and please know we do appreciate your business.Thank you,Dispute Specialist www.ereplacementparts.com ************** Daily 7am-12am ESTReview fromTHERESA G
Date: 02/06/2024
1 starTHERESA G
Date: 02/06/2024
On October 18, 2023, I placed an order for 3 replacement parts for my vacuum cleaner. My credit card was immediately charged the full amount of the parts plus shipping for a total of $34.10. When placing the order, the indication was shipping would be 3-5 days. On November 25, 2023, I received an email that the order had been delayed and to follow the tracking information for updates. The tracking information never changed. I followed up with an email to ereplacementparts.com as I had not received the 3 parts or any update to my order. I did receive a response with general information and to contact customer ********************** by email and restate the issue which I did on 11/25/2023. No Response. I called the customer ********************** number that was provided on 11/28/2023 and was advised by ****** that 2 of the parts were available and that the missing part would be in soon and all 3 items would be shipped on 12/11/2023. Here are the specifics: Order #******** ****Date: 10/18/23**** Time: 13:49:18 PM. I called customer ********************** again today several times and continue to get a busy signal. I am still interested in receiving the 2 parts that they claim they have in stock-- Parts #E-71492 and E-*****-2 shipped overnight at their expense. Otherwise, cancel the order and refund my credit card for the full amount. I have been more than patient and feel as though I have been scammed. Regards, ********************************************eReplacementparts.com, LLC
Date: 02/07/2024
We are very sorry that your order has not shipped within the time frame we anticipated. We are currently experiencing higher-than-normal wait times. Many of our orders involve special ordering items for customers, we require payment up front for all orders. Payment cards will be charged when orders are placed, not when orders ship out. Order payments can appear on credit card statements or online bank statements before an order is shipped. Orders only ship completed. As requested we have cancelled this order and have issued a full refund. Thank you for your patience with this matter. Thank you,Dispute Specialist www.ereplacementparts.com ************** Daily 7am-12am ESTReview fromLisa M
Date: 02/02/2024
1 starLisa M
Date: 02/02/2024
I ordered a part on 1/5/2024. Part has not shipped and the date keeps getting pushed back with no warning. Ive emailed the company and no response. Order ********eReplacementparts.com, LLC
Date: 02/05/2024
We are sorry for the delay in responding. We are experiencing higher than usual e-mail volumes and are working to respond to all of our inquiries as quickly as possible! We are very sorry that your order has not shipped within the time frame we anticipated. We are currently experiencing higher-than-normal wait times and are working to ************** received in our warehouse and shipped out to you as soon as possible. We will update you again as soon as your order has shipped.If you wish to cancel your backorder and be refunded, contacting our customer **************************** you for your patience with this matter and please know we do appreciate your business.Thank you,Dispute Specialist www.ereplacementparts.com ************** Daily 7am-12am ESTReview fromMark B
Date: 02/01/2024
1 starMark B
Date: 02/01/2024
I ordered a part on 1/21/24. I got an email confirmation, every time I go to check the shipping information, it says dropship processing, and the shipment date always reads the current date. The label also says expect delivery within 3-5 business days. There was no message or warning that my product was on back order at the time of purchase. I feel like this is nothing more than a scam.eReplacementparts.com, LLC
Date: 02/02/2024
We do apologize for your wait on this backordered item however we have been advised this part is currently on a Factory Backorder with no lead time provided. Please know we are truly at the mercy of the manufacturers.*********************************************************** I do sincerely apologize for the inconvenience. You may feel free to cancel at anytime, but I can also keep the order open should you rather want to wait.Thank you for your patience with this matter and please know we do appreciate your business.Thank you,Dispute Specialist www.ereplacementparts.com ************** Daily 7am-12am EST
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