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Business Profile

Electric Motor Parts

eReplacementparts.com, LLC

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

3.48

Average of 307 Customer Reviews

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Review Details

  • Rick H

    Date: 01/31/2024

    Rick H

    Date: 01/31/2024

    Placed an order for two Ryobi 18v chainsaw parts on dec 24th, order still says delayed, sent an email to get a status update but no response. It seems I am not the only customer that got scammed, as all the other reviews I see fit my experience exactly.

    eReplacementparts.com, LLC

    Date: 02/01/2024

    We are sorry for the delay in responding and your wait on the backordered part. We are experiencing higher than usual e-mail volumes and wait times and are working to ************** received in our warehouse and shipped out to you as soon as possible. We have recently moved our main distribution centre and are experiencing longer shipping times than usual. We are very sorry for this, and we are doing everything we can to get caught up and get your shipments out to you as quickly as possible.If you wish to cancel your backorder and be refunded, placed contact customer **************************** you for your patience with this matter and please know we do appreciate your business.Thank you,Dispute Specialist www.ereplacementparts.com ************** Daily 7am-12am EST

  • George W

    Date: 01/19/2024

    George W

    Date: 01/19/2024

    Repeatedly delayed parts that were advertised as in stock at time of purchase. Had to call ************* twice to pull updates. The first call I was told wholesaler delay- the second call I was told manufacturer delay. The supervisor I spoke with on the second call was a touch glib, spoke to me as is I was simple and took no ownership of the issue (blamed the manufacturer for all issues). Not good indicators.

    eReplacementparts.com, LLC

    Date: 01/22/2024

    We certainly apologize for any inconvenience this delay may have caused you and your recent experience with our customer **********************. We have recently moved our main distribution centre and are experiencing longer shipping times than usual. We are very sorry for this, and we are doing everything we can to get caught up and get your shipments out to you as quickly as possible. We are showing your order has been cancelled and a full refund has been issued. I sincerely apologize for the inconvenience this may have caused you.Thank you, Dispute Specialist www.ereplacementparts.com ************** Daily 7am-12am EST

  • Susan D

    Date: 01/18/2024

    Susan D

    Date: 01/18/2024

    I ordered a replacement part on November 13, 2023. I have not received it as of todays date January 18, ****. I emailed several times and my emails were ignored. I called ereplacement parts and received many, many, many excuses as to why I have not received the product including a list of reasons their business is having difficulties. I would not recommend this company to anyone.

    eReplacementparts.com, LLC

    Date: 01/19/2024

    We are sorry for the delay in responding. We are experiencing higher than usual e-mail volumes and are working to respond to all of our inquiries as quickly as possible. We are very sorry that your order has not shipped within the time frame we anticipated. We see that you've called us in the interim to have your concerns addressed with a customer ********************** representative. Your order was shipped 01/17/24 via ***** with the tracking number ************ and is showing a scheduled delivery date of Saturday 2024-01-20. Thank you for your patience with this matter and please know we do appreciate your business.Thank you,Dispute Specialist www.ereplacementparts.com ************** Daily 7am-12am EST

  • Randol G

    Date: 01/18/2024

    Randol G

    Date: 01/18/2024

    I'm not sure what's going on with them but I have always had great service in the past. But now it shows orders to ship in 4 or 5 days and it's been almost a month now. I had to call several times because they will not respond to emails. After canceling my order because they said they had no idea if or when they would receive my parts, now I'm being told it could take 48 hours to cancel and 5 to 10 days to issue a refund. It took them 5 seconds to take my money when my order was placed!! Very disappointed in them now!!

    eReplacementparts.com, LLC

    Date: 01/19/2024

    We have recently moved our main distribution centre and are experiencing longer shipping times than usual. We are very sorry for this, and we are doing everything we can to get caught up and get your shipments out to you as quickly as possible. We see that you've called us in the interim to have your concerns addressed. Your order has been cancelled and a full refund has been issued. Thank you for your patience with this matter and please know we do appreciate your business.Thank you,Dispute Specialist www.ereplacementparts.com ************** Daily 7am-12am EST

  • Robert B

    Date: 01/18/2024

    Robert B

    Date: 01/18/2024

    Placed an order (number ********) for 3 parts for a Ryobi log splitter on 12/10 with a shipping date of 12/22. Like other posted here the company has no response to email and does not have phone reps to help. Contacted Ryobi on 1/19 directly and they told me they have discontinued these 3 parts and are no longer available from the manufacturer. So, eReplacementparts know the parts are no longer available. Total scam taking orders for parts that are no longer available. I will contact my cc company for investigation and refund concerns.

    eReplacementparts.com, LLC

    Date: 01/19/2024

    Thank you for ordering from eReplacementParts.com. We have confirmed with the manufacturer of the part ordered have been discontinued. Our website has been updated and your order has been cancelled a full refund has been issued. I do apologize for the inconvenience. Thank you,Dispute Specialist www.ereplacementparts.com ************** Daily 7am-12am EST

  • Stephen P

    Date: 01/17/2024

    Stephen P

    Date: 01/17/2024

    Placed an order on 12/25/24 (order number ********) and still havent received any update or item. Only info I have is Dropship Processing and Ship date- order delayed

    eReplacementparts.com, LLC

    Date: 01/18/2024

    We are very sorry that your order has not shipped within the time frame we anticipated. We are currently experiencing higher-than-normal wait times and are working to ************** received in our warehouse and shipped out to you as soon as possible. We will update you again as soon as your order has shipped.If you wish to cancel your backorder and be refunded, please advise by contacting our customer **************************** you for your patience with this matter and please know we do appreciate your business.Thank you,Dispute Specialist www.ereplacementparts.com ************** Daily 7am-12am EST

  • Bradley S

    Date: 01/15/2024

    Bradley S

    Date: 01/15/2024

    Ordered part numbers K-0650/D24233/CAC-***** on 12/31/23. I still have not received my parts. This order is still active. They keep telling me it's going to ship. The order is now in dropship status. I'm going to ride this process out just to see what happens. It has become a personal issue now. Don't get me wrong I still need my parts as my machine is still down waiting on them. I'm like the rest of you folks in wishing I read reviews before ordering. It's quite obvious E Replacement parts is a poorly ran business. Take your money and have no control over customer relations. I would not have a business ran like this. Don't know how they can still be in business. Have read the BBB complaints and they have done nothing also to rate this company or fix issue as far as I can tell. I just want my parts.

    eReplacementparts.com, LLC

    Date: 01/16/2024

    We are very sorry that your order has not shipped within the time frame we anticipated. We are showing that your order was shipped on 01/12/24 via ***** Home Delivery with the Tracking ************ indicating the package was delivered 01/15/2023. Thank you for your patience with this matter and please know we do appreciate your business.Thank you,Dispute Specialist www.ereplacementparts.com ************** Daily 7am-12am EST

  • George C

    Date: 01/13/2024

    George C

    Date: 01/13/2024

    They are quick to take your order, but terrible with follow-up and customer **********************. When they fail to fill an order, there is no response to email inquiries using the link in the order email. When you call the help line, there are no associates available to assist. However, if you call that same number and want to place a new order, an associate will immediately be available. I'm going to ask for help from **** to dispute the charges since the order was never shipped. Very disappointing and unprofessional experince.

    eReplacementparts.com, LLC

    Date: 01/15/2024

    The statuses of your items are listed below.1 x ********* Roller Holder ******* - Discontinued We apologize for the inconvenience, but unfortunately we are not able to place orders for discontinued parts. Your order has been canceled and we will be issuing a full refund. If you have any questions you can contact us by emailing us at *************************** and a customer ********************** representative will assist you.Thank you,Dispute Specialist www.ereplacementparts.com ************** Daily 7am-12am EST

  • Maria G

    Date: 01/13/2024

    Maria G

    Date: 01/13/2024

    Hi, I need to recieve update on tranactions:1. I placed anonymous order om 5th of january which has not been confirmed in any ways possible. I have send several emails but i have not recieved any information back. I assumed it has not been placed?2. Since it was no confirmated I Created an account and placed an order om 9 of january. The status has been not uppdated?3. I have recieved an transaktion on my credit car of 21,47 usd ?I have also recieved couple of scam transactions which I have reporter to the authorities. Since the price on my order is not correct i will cancel this order.4. I have second transaction of 16,62 usd which is pendig no uppdates or progress, not possible to track!5. I have try to call on 6, 7,8, 9 and 13 but service unswers only calls for placement of new orders - which is not ok.I would like to recieve an update on my order fr 9 th of january. the map shows 4 business days delivery so I am hopping for upcomming week?If not feasible I would like to cancel this order.Thank you.

    eReplacementparts.com, LLC

    Date: 01/15/2024

    We are sorry for the delay in responding. We are experiencing higher than usual e-mail volumes and are working to respond to all of our inquiries as quickly as possible. Order ******** Placed: 01/05/2024 for total amount of $21.47. This order has been cancelled and a full refund has been issued. Order ******** Placed: 01/09/2024 total amount $16.62. The statuses of your items are listed below.1 x ******* Bearing Cover Assembly - Backorder: Unknown ETA If you wish to cancel your backorder and be refunded, please advise by replying or by contacting our customer **************************** you for your patience with this matter and please know we do appreciate your business.Thank you,Dispute Specialist www.ereplacementparts.com ************** Daily 7am-12am EST

  • Steve D

    Date: 01/12/2024

    Steve D

    Date: 01/12/2024

    Ordered part # ***** on 12/22/23. Said 1 to 4 business days. Stuck in drop shipment and now delayed! This is big time scam!! Do not order from here! BBB does not acknowledge this company!!

    eReplacementparts.com, LLC

    Date: 01/15/2024

    We are very sorry that your order has not shipped within the time frame we anticipated. We are currently experiencing higher-than-normal wait times and are working to ************** received in our warehouse and shipped out to you as soon as possible. We will update you again as soon as your order has shipped.If you wish to cancel your backorder and be refunded, please advise by replying or by contacting our customer **************************** you for your patience with this matter and please know we do appreciate your business.Thank you,************************ Specialist www.ereplacementparts.com ************** Daily 7am-12am EST

eReplacementparts.com, LLC is NOT a BBB Accredited Business.

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