Electric Motor Parts
eReplacementparts.com, LLCThis business is NOT BBB Accredited.
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Average of 307 Customer Reviews
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Review fromsteve l
Date: 01/10/2024
1 starsteve l
Date: 01/10/2024
absolutely horrible. said my order would ship in 3-5 days. been 8 days and saying that it will be at least a couple more days. did not have any of the product in stock, drop shipping it and still takes forever. wish i would have seen these reviews before ordering through them. what a joke.eReplacementparts.com, LLC
Date: 01/11/2024
We are very sorry that your order has not shipped within the time frame we anticipated. We are currently experiencing higher-than-normal wait times and are working to ************** received in our warehouse and shipped out to you as soon as possible. We will update you again as soon as your order has shipped.If you wish to cancel your backorder and be refunded, please advise by contacting our customer **************************** you for your patience with this matter and please know we do appreciate your business.Thank you, Dispute Specialist www.ereplacementparts.com ************** Daily 7am-12am ESTReview fromPete D
Date: 01/04/2024
1 starPete D
Date: 01/04/2024
Placed order 11/4/23. Two months ago: nothing. When I check the status, its stuck in a never-never landcant cancel, cant get a refund. Order# ********. The amount is $29.53. Its beginning to feel like a scam.eReplacementparts.com, LLC
Date: 01/05/2024
We are very sorry that your order has not shipped within the time frame we anticipated. We are currently experiencing higher-than-normal wait times and are working to ************** received in our warehouse and shipped out to you as soon as possible. As requested this order has been cancelled. A full refund has been issued.Thank you for your patience with this matter and please know we do appreciate your business.Thank you,Dispute Specialist www.ereplacementparts.com ************** Daily 7am-12am ESTReview fromNick G
Date: 01/02/2024
1 starNick G
Date: 01/02/2024
Absolutely horrible customer **********************. Ordered a part almost a month ago when it said it was in stock and now they says its back ordered and dont know when it will be back in stock, even though it STILL says its in stock. Working with my credit card company to get a refund because they are useless. Stay away !!!eReplacementparts.com, LLC
Date: 01/03/2024
We are very sorry that your order has not shipped within the time frame we anticipated. We are currently experiencing higher-than-normal wait times and are working to ************** received in our warehouse and shipped out to you as soon as possible. As requested we have cancelled both of your backordered orders. A full refund has been issued.Thank you for your patience with this matter and please know we do appreciate your business.Thank you,Dispute Specialist www.ereplacementparts.com ************** Daily 7am-12am ESTReview fromDonnie B
Date: 12/30/2023
1 starDonnie B
Date: 12/30/2023
I placed my order on 11/16/2023 and got a "dropship" response. Have since sent 3 emails for an explanation or any response and have received no response. I am seeking to cancel this order and wanting a full refund. I have tried to cancel through the website and it claims they have no record of this oder. Order # is ******** for the amount of $90.88 parts,tax,and shipping.eReplacementparts.com, LLC
Date: 01/02/2024
We are sorry for the delay in responding. We are experiencing higher than usual e-mail and call volumes and are working to respond to all of our inquiries as quickly as possible!Per your request this order has been cancelled. A full refund has been issued.Thank you for your patience with this matter and please know we do appreciate your business.Thank you, Dispute Specialist www.ereplacementparts.com ************** Daily 7am-12am ESTReview fromKenneth M
Date: 12/28/2023
1 starKenneth M
Date: 12/28/2023
I ordered a part from the website on 11/23/23 and was informed that it was on back order and never received my items I canceled the order in December and was informed I would receive my refund I never received it and now no one is answering the customer ********************** line ************ is a scam I would advise anyone from ordering anything from this company When I placed the order I was never informed the items were on back order Im really upset about thiseReplacementparts.com, LLC
Date: 01/02/2024
Were truly sorry for the delay of this backordered item. We are showing this order was cancelled and a full refund was issued on 12/27/2023, depending on your financial institution you should see this refund applied back into your account within 3-5 business days.We apologize for any confusion this may have caused.Thank you,Dispute Specialist www.ereplacementparts.com ************** Daily 7am-12am ESTReview fromHuey L
Date: 12/01/2023
1 starHuey L
Date: 12/01/2023
I ordered parts for my Bostich framing nailer and the email I was sent said in 3-7 business the order would ship. I needed the parts to continue my framing. I inquired as to my order status and got an email that the parts were on back order. I inquired as to getting my money back and how to go about that the emails stopped can't get answer . I would recommend you don't use ************ unless you want to give money to them that you will not ever see again nor your parts or order. They false advertise. All I can do is make a Better Business Bureau complaint to see if my money is returned.eReplacementparts.com, LLC
Date: 12/04/2023
We certainly apologize for any inconvenience this delay may have caused you. The item you ordered was in stock at the time of the order however when fulfilling the order there was an inventory discrepancy and the item went to a temporary backorder status. We have cancelled this from your order and have issued a refund for the backorder parts.Sorry for the inconvenience.Thank you,Dispute Specialist www.ereplacementparts.com ************** Daily 7am-12am ESTReview fromCris S
Date: 10/28/2023
1 starCris S
Date: 10/28/2023
Ordered my fishing Reel components for my fishing guide business and a month later was informed that since one of the 15+ parts that I had ordered was on back order, nothing would ship until they are all fulfilled. I asked to cancel and refund that one part and was told they were on the way. Another month goes by and I get contacted from them saying that now two more of the items I ordered were are on back order (must have went on back order when I was waiting for my original shipment) and that they will not ship anything AGAIN until everything in the second list is completely fulfilled. Now I have to wait another "3-5 business days" to get my refund and try to find them somewhere else. Very disappointed in eReplacementparts.com to say the least. I've lost out on a couple months of not so happy clients of mine due to having to use cheaper gear while waiting on eReplacementparts.com. Tips dropped low and am not expecting them to return next year. It's crazy how small of a thing can turn into such a huge embarrassment by trusting someone saying the parts were on the way multiple times, all while they were never sent in the first place. Very unfortunate for me to say the least.eReplacementparts.com, LLC
Date: 10/30/2023
We are very sorry that your order has not shipped within the time frame we anticipated. We are currently experiencing higher-than-normal wait times and are working to get the parts received in our warehouse and shipped out to you as soon as possible. We do our very best to limit discrepancy with our inventory, and when it does happen, we make sure to notify our customer as soon as possible. We are showing your order has been cancelled and a full refund has been issued. I do apologize for the inconvenience.
If you have any questions or concerns, do not hesitate to write back or give us a call at the number below.
Thank you,
Dispute Specialist
www.ereplacementparts.com
**************
Daily 7am-12am ESTReview fromDavid H
Date: 08/16/2023
3 starsDavid H
Date: 08/16/2023
I got exactly what I ordered, but it was pretty slow....about 6 weeks or longer. When I called them to check on shipping data they were very nice to talk to, but it didn't speed anyting up. Things in general are not what they used to be, so I'd cut them a little slack.eReplacementparts.com, LLC
Date: 08/17/2023
Thank you for your review. We are always happy to hear from our customers and strive to take all your reviews and use them to help us help other customers. If you have any questions or concerns, do not hesitate to write back or give us a call at the number below.Thank you,. Dispute Specialist www.ereplacementparts.com ************** Daily 7am-12am ESTReview fromEmily R
Date: 08/10/2023
1 starEmily R
Date: 08/10/2023
I ordered a replacement part for a pair of clippers at the end of July. When my order shipped, no tracking information was provided but was told to expect delivery within 3-5 business days. It has now been ten business days. I do not have my part, nor can I reach anyone at ***************** to determine the status of my order. If I am still unable to reach the company within 24 hours, I will be starting a chargeback.eReplacementparts.com, LLC
Date: 08/15/2023
We are sorry for the delay in responding. We are experiencing higher than usual e-mail and call volumes and are working to respond to all of our inquiries as quickly as possible!We are sorry to hear that the part/s you ordered did not arrive or was lost in shipping. A full refund has been issued back onto your credit card and you should see this reflection within 2-3 business days.We apologize for the inconvenience.Thank you,Dispute Specialist www.ereplacementparts.com ************** Daily 7am-12am ESTReview fromJohn H
Date: 08/08/2023
1 starJohn H
Date: 08/08/2023
Horrible. I ordered a part from them and the order was incomplete. it was missing a main component. I have reached out to them numerous times and not able to get anyone on the phone or anyone to respond to an email. its just all auto generated responses. do not recommend this company at all.eReplacementparts.com, LLC
Date: 08/10/2023
We are sorry for the delay in responding. We are experiencing higher than usual e-mail and call volumes and are working to respond to all of our inquiries as quickly as possible!We apologies that your order arrived incomplete. We see that you've contact us in the interim to have your concerns addressed. We are showing a prepaid label was provided to return the defective assembly. A full refund has been issued and a new order was placed to have this reshipped.We appreciate your patience while we get this corrected for you.Thank you,Dispute Specialist www.ereplacementparts.com ************** Daily 7am-12am EST
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