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Business Profile

Pest Control Services

Hawx Services, LLC
BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Complaints

This profile includes complaints for Hawx Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Hawx Services, LLC has 19 locations, listed below.

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    Customer Complaints Summary

    • 2,143 total complaints in the last 3 years.
    • 324 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/21/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hawx LLC charged two unauthorized times on my credit card. I have never heard of this business, and so never requested any services. When I called them, I was put on hold forever. Never spoke to an "account specialist". Pure fraud.

      Business Response

      Date: 10/31/2022

      Dear ****,
      Thank you for reaching out to us about this matter. We would like to resolve this amicably, however with the information given we were not able to access your account in our system. In order to rectify this situation we will need documentation. 
      Proving that our company withdrew funds from your account. 

      Thank You,

      The Hawx Team

      Customer Answer

      Date: 10/31/2022

       

      Better Business Bureau:

      This has been resolved locally.  They have a system that automatically charged my card annually, event though there was no contract for that.



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,

      **** ******

    • Initial Complaint

      Date:10/21/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      10/21/22 was charged a ****** cancellation fee. We canceled because ************ lied to us. They told us we needed a $2300 termite system because we had a termite problem that needed immediate resolution. We got a second opinion and the inspector said there is no termite issue at all. We no longer trust Hawx and can no longer use them with confidence that they have our best interest. We feel because we were lied to that we shouldnt have to pay the cancellation fee.

      Business Response

      Date: 10/24/2022

      Dear *****************************,

      Thank you for reaching out to us.  We are sorry to hear of this matter.  Your account has been reviewed and we would like to come to a resolution with you.  We have refunded the early termination fee on your account.  This is to confirm that your account has been closed with a $0.00 balance.  Future services will not be provided.

      Thank you,
      The Hawx Team

      Customer Answer

      Date: 10/25/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:10/21/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed a quarterly pest control agreement on 4/19/21 for five treatments of $99 dollars a treatment. I have been charged the agreement upon and paid the amount of $495 which was on the signed agreement. I continued to get charge monthly for 49.99 after the yearly agreement had expired and I was told repeatedly that there I still had one or two visits remaining on the account or I would be charged and early cancellation fee. I was finally able to convince Hawx that my agreement was up. Put the addition charges of 49.99 after the quarterly pest control price went up to 149 per month. I was charge 6/30/22 for 49.00, 7/30/22 for 49.00, 8/30/22 for 49, and 9/30/22 for 49. The amount I agreed to pay for the yearly contract was $495. The 8/30/22 for 49 and the 9/30/22 for 49 dollars is over the agreed upon amount. I have paid up till the 8/30/22 and the 9/30/22 of $49 is outstanding. I want to be reimbursed the $49 for August and the charges for September to be dropped.

      On 10/21/22 without prior approval or confirmation a technician came out and "performed" a service of which he was unable to reach the backyard which was the agreed upon service area for the house. I observed the technician from my security cameras while at work. I will not be charged for will make payment for that service.

      In all I just want to be refunded the $49 dollars over which I paid for the $495 contract and the additional $49 to be wiped from my account.

      Business Response

      Date: 10/24/2022

      Dear *****,

      Thank you for reaching out to us.  We are sorry to hear of this matter.  Your account has been reviewed and we would like to come to a resolution with you.  The remaining balance on your account has been refunded.  This is to confirm that your account has been closed with a $0.00 balance.  Future services will not be provided.

      Thank you,
      The Hawx Team

    • Initial Complaint

      Date:10/20/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used this service and I told them I only wanted one treatment was was $99. They wouldn&#**;t take cash so I had to use a credit card. They ended up charging me twice: once for $200 to cancel the agreement and another time for $249 for the treatment.

      Business Response

      Date: 10/20/2022

      Dear ***************************,

      Thank you for reaching out to us. We are sorry to hear of this matter. Your account has been reviewed. We have removed the early termination fee. We will not be able to refund any other charges, as you have been serviced five times. This is to confirm that your account has been closed with a $0.00 balance. Future services will not be provided. 
      Thank you,
      The Hawx Team

    • Initial Complaint

      Date:10/20/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They agreed to provide pest control services and had not done them. They then have charged my bank account for said service and when I called to dispute the service they refused to refund my money. I can get the photos from my out door cameras but it will take some time to get them.

      Business Response

      Date: 10/20/2022

      Tell us why here...RE: 1825161673

      Dear *****************************,

      Thank you for reaching out to us. We are sorry to hear of this matter. Your account has been reviewed. You were serviced on 8/29/22 which was not a complete service due to the technician being unable to gain access to the backyard.  You were informed of this and that you would need to reach out to us to schedule a warranty service to complete the backyard. We did not schedule you due to the fact that you stated if anyone from out company came to your home you would have them arrested.  We would like to come to a resolution with you. 

      Thank you,
      The Hawx Team 

      Customer Answer

      Date: 10/24/2022

       
      Complaint: 18251673

      I am rejecting this response because: I have no proof from your company that any service was done to my property. I asked the sales rep who came to my house to have the service done on a Saturday so that someone could be home. His reply was no problem. The tech was scheduled to be there the following Saturday morning at 9 am. He showed up at 12 pm. I waited until **** for him to show, I had a flight to catch and could not wait any longer. When I called to try and resolve this your person was rude and stated we were sent emails and didnt call until we were charged. Thats because the emails went to my wifes spam folder and she doesnt check that folder. Otherwise, I would have called because I was told by the sales rep that my card would not be charged until the service, which I still have no proof that this was done. The only resolution is for a refund. I am not happy with your company I believe you have sketchy business practices. 

      Sincerely,

      *****************************

    • Initial Complaint

      Date:10/20/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I HAVE NOT USED THIS COMPANY IN MORE THEN 4 YEARS ALL OF A SUDDEN I GET AN EMAIL STATING THAT I OWE THEM $49.99 I NEVER AGREED TO ANY SERVICES WITH THEM AND I WILL NEVER US THEM WHAT A SCAM OF A COMPANY AND THEY ALSO SEND ME TEXT MESSAGE ABOUT A TERMITE INSPECTION I NEVER AGREED TO TAKE ME OFF YOUR LIST

      Business Response

      Date: 10/20/2022

      Tell us why here...RE: *******

      Dear ******* *****,

      Thank you for reaching out to us. We are sorry to hear of this matter. Your account has been reviewed. We like to apologize for inconvenience this has caused and refunded the charge to your card that was on 10/13/22.  This is to confirm that your account has been closed with a $0.00 balance. Future services will not be provided. 

      Thank you,
      The Hawx Team 

    • Initial Complaint

      Date:10/20/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was tricked into a 12 month contract by the door to door salesman who even paid for start up fees with his own money, he sent money to me through zelle and then took it out of my account to sign me up. Now they are taking money out of my account without authorization. They called me several days ago to ask for payment, I told them I could not afford it at this time and then took it out anyways. They took money from a 12 year Old who's birthday is Monday and now I have nothing and am negative in my account. Very crooked company.

      Business Response

      Date: 10/21/2022

      Re 18250921
      Dear *********************,
      Thank you for reaching out. We are sorry to hear of this matter. Your account has been reviewed. We have refunded the charges from October 19th. We also pushed out your services until January 2nd. You will not be billed until then. The refund takes **** business days (depending on your financial institution). 
      Thank you, 
      The Hawx Team 

    • Initial Complaint

      Date:10/20/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I believe it was during the month of April, 2022 that a sales person with Hawx Services, LLC was in my neighborhood going door to door selling pest control services and eventually knocked on my door. after a lengthy conversation I opt to have Hawx Services, LLC pest control service.The Nature of my dispute:On Oct. 18, 2022, I contacted Hawx Services, LLC by telephone to cancel my pest control plan because of affordability. Upon speaking to ****, a representative of Hawx, he told me that it would cost me $200 to cancel. According to ****, the $45 a month I was paying is the results of a $245 discount of which $200 would have to be paid back before cancellation can occur.

      Business Response

      Date: 10/21/2022

      Dear ***********************,
       
      Thank you for reaching out to us.  We are sorry to hear of this matter and would like to come to a resolution with you.  Your recurring charges will remain as your initial discount fee, we will close the account at no additional charges.  This is to confirm that your account has been closed with a $0.00 balance.  Future services will not be provided.

      Thank you,
      The Hawx Team

    • Initial Complaint

      Date:10/19/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In June 2022 a sales lady from Hawx approached us for their pest control service. We neither entered into any agreement for services nor promised to use their services. Upon their insistence, we agreed on a single service on cash payment. We were not happy with their service and before leaving our yard told them we do not need further services from them. Since they did once ask the lady how much the single service cost and we paid in cash $ 45.00 to her. A fortnight later we had a message from them saying we owe around $ 45.00 and we called back and there was none to attend. Sent an SMS back explaining there was no commitment and that services done were paid in full by cash. Now we have a mail saying we owe them $ 164.76 for 3 services. We have a door camera and backyard camera as well, my wife was at home all the service days they have shown and therefore, we wonder who came to our yard to do the said services. Moreover, we have not signed any service agreement or provided any payment option. We are surprised to see a single-sided contract made by the representative and Company started billing. We never received any invoice or any mail before. Now a threat saying the account will be closed with a termination fee and another finance charge will be assessed and will be handed over to a collection agency. We do not owe anything to them really nor any further service they have done to our residence. If they are a good company they should be responsible for their business instead of sending door to door some young people. Our community banned them as much as we know since they were soliciting door to door which is not allowed. Since we have no agreement or contract with them, this case should be considered closed in view of us not owing any money to them. Thanks.

      Business Response

      Date: 10/21/2022


      Dear ***** ******,
        Thank you for reaching out to us. We are sorry to hear of this matter. Your account has been reviewed. We do not have a signed agreement on file. We have removed all charges to your account. This is to confirm that your account has been closed with a $0.00 balance. Future services will not be provided. 
      Thank you,
      The Hawx Team

      Customer Answer

      Date: 10/23/2022



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** ******

    • Initial Complaint

      Date:10/19/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The sales guy came and sold me on their services ... he seemed amazing and honest. He said they do this special fogging thing that really worked out side. He also said it was $40 per month ... turns out the contact actually says $80 a month and they do some weird billing thing where they give you a credit in the beginning. When the technician came, he told me he could not do the inside of the house because that was a special service and i would have to do a special servicing. Ok, so i went w/what he said ... the next month the technician came and i still had bugs, including mosquitos in my garage/home office. So i called for an in between service ... the technician told me he could not do inside the garage because that didn't work for mosquitos ..... still have mosquitos. Now it's the 3rd month and no one showed up, however i was billed. When i called they said that is how it works in winter or something to that affect. WHAT????? Pay for a service they charge for monthly but they don't do it in the winter (btw ... it was 98 degrees yesterday)????? So i decided to cancel because they didn't follow through on any of their promises ... guess what? they charged my card $420 because i didn't use them for the 12 months the contract said ... NOT what the original Sales buy told me ... cancel at any time ... they did not show up to do the monthly service they promised in the contract AND they NEVER even did the inside of my house which is in the contract. THEN debited my credit card for the whole year ...

      Business Response

      Date: 10/20/2022

      Re: 18249272
      Dear ***************************, 
      Thank you for reaching out to us. We are sorry to hear of this problem that you had. After reviewing your account, I will reiterate that with Pest Control Licensing, we are unable to spray for Mosquitoes in an indoor environment. However, we have issued a refund today for the cancellation fees that you were charged. That should be back in your account within **** business days (depending on your financial institution).
      Thank you, 
      The Hawx Team 

      Customer Answer

      Date: 10/21/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    Hawx Services, LLC is BBB Accredited.

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