Complaints

This profile includes complaints for Hawx Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Hawx Services, LLC has 19 locations, listed below.

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  Hawx Services, LLC

  251 20th St Ste 200 Ogden, UT 84401-0451

  
• 

  Hawx Services, LLC

  5602 Elmwood Ave Ste 208 Indianapolis, IN 46203

  
• 

  Hawx Services, LLC

  4025 Pleasantdale Rd Ste 320 Atlanta, GA 30340

  
• 

  Hawx Services, LLC

  5100 Reagan Dr Ste 12 Charlotte, NC 28206

• 

  Hawx Pest Control, LLC

  245 W Roosevelt Rd West Chicago, IL 60185

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/28/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/30/22 signed for debit card and then were told it's a contract we signed and we will receive info via email, told we can cancel anytime but not told ****** fee to cancel. Very shady from the get go. We have to do 4 more [email protected] or pay cancellation fee that was not told to us ******. they are rude and not good cust. Service. I myself work in cust. Service and try help any way I can for cust. That I talk to. I explained several times we both were not told about cancelation fee and when signed for debit card, then were told it's a contract after the fact and everything would get emailed to us. It was so tiny that even with a magnify glass you would have trouble reading. We were not told the whole thing. When asked if we can cancel we were told by *******************, the sales rep that we can cancel anytime but withheld ****** can. Fee . When signing fordebit card payment, were not told it was a contract until after signing and then would get it in email . It was so tiny writing that it's super hard to read. We were both lied to. We now know it was a scam and they are not honoring our wish to cancel without a fee.

  

  Business Response

  Date: 10/14/2022

  RE: 18139785
  Dear *************************,
  Thank you for reaching out to us. Your account has been reviewed. You received and viewed your agreement via email the day of signing. We have attached a copy for your record. We would like to come to a resolution with you. We have closed the account down at this time. You received your initial service on 7/30. The balance on the account will remain for service performed. You can pay this amount at your earliest convenience. 
  Thank you,
  The Hawx Team  

• Initial Complaint

  Date:09/28/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So hawx pest control came to my house two sales men sold me the product of the outdoor and indoor package for $89 and was told this was a one time application process because Id never heard of this company before and was willing to give them a try. They told me if I liked the product we could discuss having them come back at a later date. So I went ahead and had them do my yard, little did I know when the sales men handed me the iPad to sign and never showed me the documents I was signing that on one of the documents I agreed to a 12 month term with them. They are now continuing to charge me and are not willing to cancel my payment without paying $400. Had this company not been dishonest I would stick with them. They now continue to charge me every month and have not shown up again to apply any More product. Every time I call them to get this resolved they tell me something new and now have hung up on me. There are tons of other reviews that state the same thing that happened to me on there page. This company is scamming people by telling you one thing and then not showing you the documents you sign until they email them over to you and then at that point it is to late. This is clearly happening to tons of other people and this is not how a company should run there buisness it is truly dishonest and wrong.

  

  Business Response

  Date: 10/14/2022

  RE: 18139784
  Dear *********************,
  Thank you for reaching out to us. We are sorry to hear of this matter. Your account has been reviewed. At this time your account has been closed at no additional cost. Future services will not be provided. 
  Thank you,
  The Hawx Team 

  Customer Answer

  Date: 10/18/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:09/28/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/24 had a kid on scooter come house and wanted to sell me pest control said it best guarantee work. I had them service yard call him week later told him service was not working he said he would have someone come almost a month later someone came out 9/17 for warranty service. I waited for about a 10 ten called because they never provide the monthly service for September. The guy on phone told me it doesnt matter when they come your in a contract and we are going to charge you. I told him to cancel they are now trying to charge a cancel fee. I told the guy treatment not working he say didnt care we still getting are money. I think someone should look in this company.

  

  Business Response

  Date: 10/14/2022

  RE: 18139783
  Dear *********************,
  Thank you for reaching out to us. This is to confirm that your account has been closed. Future services will not be provided. 
  Thank you,
  The Hawx Team 

• Initial Complaint

  Date:09/27/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I was sold the service with Hawx Pest Control, the salesperson said it'd be possible to get out of the contract without a fee. I tried cancelling today (9/27/2022). I'd need to pay a fairly large fee to cancel. I feel like I was mislead.

  

  Business Response

  Date: 10/14/2022

  RE: 18136629
  Dear *****************************,
  Thank you for reaching out to us. This is to confirm that your account has been closed. Future services will not be provided. 
  Thank you,
  The Hawx Team 

  Customer Answer

  Date: 10/17/2022

   
  Complaint: 18136629
  
  I am rejecting this response because:

  I didn't see the response - can you please resend?
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:09/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A salesman showed up at door promising to get rid of gnats and mosquitoes that plague our yard. He talked us into signing up for services saying they would come once a month in the spring and summer. Took them 2 weeks for first application which did little to alleviate the problem. When they didn't come back for 2 months we called office and we're told we get services quarterly. The product doesn't work so we canceled and they charged us $205 cancelation fee no credit for what was already paid. We paid 3 months with one service.The salesman was deceitful and their products are low quality. Lots of promises, no delivery

  

  Business Response

  Date: 10/13/2022

  RE: 18132447
  Dear *************************,
  Thank you for reaching out to us. You signed up on our general pest service, not our mosquito service. This service is performed quarterly. Your initial treatment was scheduled for 6/28, the day after signing up. You requested to reschedule this appointment for at least 1 week later. You were notified the appointment was not able to be rescheduled until 7/13. We have reversed your July and August recurring charges. Please allow 5-7 business days to receive this. This is to confirm that your account is closed and future services will not be provided. 
  Thank you,
  The Hawx Team 

• Initial Complaint

  Date:09/26/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** shows up doing door to door sales promising the best pest control available. Then when time comes to service, the technician made my wife feel extremely uncomfortable. Then is onsite for 10 minutes. Supposed to treat inside house and yard but not sure if yard was even done. Make the call to cancel immediately and am told no cancelation fee will be charged. Then am talked into giving them a chance to redeem themselves. I agreed as long as cancelation fee is waved if not happy with service. Company never follows up then a month later shows up unannounced. Make the call again to find out why I even have an account as they never completed first service. At which point a very rude representative, ***************************, decided to cancel my account and charge $350 cancelation fee after assuring me nothing will be happening to my account until I speak to a manager. 5 days later, a manager finally calls and refuses to redeem them selves in any way unless I choose to continue service and I still will only be refunded $150 of the $350 unauthorized charge. This company is a complete fraud and taking advantage of people. All I want is my money back that should have never been taken and for the company to never contact me or come to my property again.

  

  Business Response

  Date: 10/21/2022

  Dear *********************,
    Thank you for reaching out to us. We are sorry to hear of this matter. Your account has been reviewed. We have refunded the amount of $350.00 for the early termination fees. Please keep in mind it could take five to seven business days to reach your account. This is to confirm that your account has been closed with a $0.00 balance. Future services will not be provided. 
  Thank you,
  The Hawx Team

  Customer Answer

  Date: 10/21/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:09/26/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One of their salesmen came to my door offering a one time service of $79.00 to spray my grass and around my house. I told him ok. He then said I could sign up to have them come monthly if I wanted. I told him NO! So he said ok. He had me initial on his iPad to spray for that day. I gave him a check. They sprayed and everything was fine. The next month the guys shows up at my house to spray and I told him I didnt want it. He told me I needed repeat spray after the last one to make it work best. I asked how much. He told me $79.99 so I said ok but dont come back again. He sprayed. The next day Im notified by my bank they automatically withdrew the funds from my bank account. I NEVER gave them permission to automatically withdrawal anything from my account!! They took my routing and account number off my check. In August the man shows up at my door to spray. I told him NO I DONT WANT IT!! He didnt do anything!! They tried to automatically take the money from my bank account. I called the bank and told them what was happening and they but a block on my account so this company couldnt withdrawal any of my money anymore. I am an old lady, a widow and on a fixed income. I cant afford this service! When I called Hawx they told me the $79.00 was a discounted services and I signed up for the monthly plan. I told them NO I did not. She said she has a sign paper stating that. I said send it to me. She sent me a email paper with my initials on it that I put on the guys iPad that first day to spray. He never gave me any kind of a contract to sign. Their salesman lied and tried to trick me into a contract I NEVER wanted. Now they say in order for me to cancel the contract I have to pay over $400.00 because that was a special deal the $79.99. And they still want me to pay the $79.00 for the August services they never did because I wouldnt let the man do it! PLEASE help me I dont know what to do. My husband has passed away and he always handled this kind of things.

  

  Business Response

  Date: 10/13/2022

  RE: 18130937
  Dear *********************************,
  Thank you for reaching out to us. We are sorry to hear of this matter. At this time the balance on the account has been removed. This is to confirm that your account is closed and future services will not be provided. 
  Thank you,
  The Hawx Team

• Initial Complaint

  Date:09/26/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June of this year, salesman walking in area was selling services for pest control. Not explained during presentation was this is a year round service, provided regardless if services are provided and or there is no need for services. Charges are related to a yearly contract ( which was stated there was none @ point of sale ) was quoted at POS " quite anytime", but upon trying to cancel service, you are advised of a cancellation fee upon doing so. Services are sub par. This company lies to get you under a contract.

  

  Business Response

  Date: 10/13/2022

  RE: 18131181
  Dear *************************,
  Thank you for reaching out to us. We are sorry to hear of this. Your account record shows you received and viewed both agreements via email the day of signing. At this time we have reversed your general pest recurring charges. Please allow 5-7 business days to receive this. This is to confirm that your account is closed and future services will not be provided. 
  Thank you,
  The Hawx Team 

  Customer Answer

  Date: 10/13/2022

   
  Complaint: 18131181
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

   

  They kind of side stepped the issue. What the salesman stated and witnessed, was NOT what I am being vharged. They are trying to vharge me a cancellation fee 459.** and spraying fees. This did take place 2x, yet 2nd and 3rdattempt was supposedly a "gaurantee" spray yet I am being charged yet again without serrvices, so when I asked, am I being charged even though you did not   provide those services yet, they replied yes, thats when they said no problem, we will cancel you an early termination fee of 459.**. They did NOT explain this in there reply!

  

  Business Response

  Date: 10/19/2022

  RE: 18131181
  Dear *************************, 
  Thank you for reaching out. I am sorry to hear of this matter. We have reviewed your account. The charges for September 26th, and August 26th were refunded. On September 26th you spoke a representative about closing your account. You gave that representative permission to charge the cancellation fee. Your account has been closed, and no services will be provided in the future. 
  Thank You, 
  The Hawx Team 

  Customer Answer

  Date: 10/20/2022

   
  Complaint: 18131181
  
  I am rejecting this response because: I authorized nothing of the sort. I was never advised of a cancellation fee by door to door salesmen ( have witness, plus ring camera footage )  I am statin the 2 charges I am paying for one service I did reveive, and second was a warranty gauntee service call. The cancellation fee was told to me when I called to cancel saying salesman never mentioned any of this and stated cancel anytime, NOT cancel and you will be charged a ****** cancellation fee. This is a false buisness practice, bait and switch. I do not mind paying for service received, but paying a cancellation and no services? common, this was nothing more then shabby *********, lowsey support, phone or sprayer and then to get a rude person explaining " well if you cncel, we are going to charge you full price, so cancel aweay" End quote. This buisness is predatory, I wonder how many of my neihbores where duped?
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 10/24/2022

  RE: 18131181
  Dear *************************, 
  Thank you for reaching out. We are sorry to hear of this matter. We have reviewed your account, the charges for September 26th, and August 26th were refunded. On September 26th, you spoke to a representative about closing your account. You gave that representative permission to charge the cancellation fee. Your account has been closed, and no services will be provided in the future. 
  Thank You, 
  The Hawx Team 

  Customer Answer

  Date: 10/26/2022

   
  Complaint: 18131181
  
  I am rejecting this response because I gave no permission to charge me a cancellation fee, nor was I advised of it at time of sake by salesman ( False advertising ) have it all recorded on Ring camera. Again, I do not mind paying for services rendered, But after not being advised of cancellation and a full charge at tuime of sale quote from salesman on camera, ( no you can quite anytime, you are only charged for services rendered "end quote" ):
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 10/31/2022

  Dear *************************,
  
  Thank you for reaching out to us. We are sorry to hear of this matter. Your account has been reviewed. You received and viewed your agreement via email the day of signing, 7/26/22. I have resent both agreements for your further review.  If you have footage disputing the agreement you my send us the footage and we will review it.
  
  Thank you,
  The Hawx Team

  Customer Answer

  Date: 11/01/2022

   
  Complaint: 18131181
  
  Nope, I am giving a company that is being dishonest ( or salesmen being dishonest ) a chance to make things right. If you want to push this then take me to court and you bring your evidence and I will bring mine. The video is clear and every word can be heard salesman saying  " nope, you only pay for the services when we come out and spray" not you pay this much an entire contract. Says nothing about a contract and says " sign here so we can start services please"  
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 11/07/2022

  Re: 18131181
  Dear *************************, 
  Thank you for reaching out to us regarding your account. I have reviewed your account. The 12 month agreement that was emailed to you, was signed and viewed. It specifically states the monthly charged and early termination fees. However, to try and reach a resolution with you, I will issue a half refund for the Early Termination Fee. It takes **** business days to reflect that refund in your account. 
  Thank You, 
  The Hawx Team 

  Customer Answer

  Date: 11/08/2022

   
  Complaint: 18131181
  
  I am rejecting this response because:
  
  Sincerely, where do you get "I viwed and signed part?"  I viewed on a tablet 6" wide after salesperson stated sign here to get your ***** per service started, not sign here for a year of servatude. what part is missing from false advertisinf is missing from this statment? again full conversation recorded on ring camera. This is seems like an extortion field day. It is amazing how many people I have worned about this company on social media, ring neihborhood and everyone states same sales tactics.
  
  *************************

  

  Business Response

  Date: 11/14/2022

  Re: 18131181
  Dear *************************, 
  Thank you for reaching out. Looking in your account, we emailed you a copy of the agreement as well. And it was opened and viewed four different times. We have issued the refund for half of the early termination fee. We feel this is a agreeable solution. 
  Thank you, 
  The Hawx Team

  Customer Answer

  Date: 11/14/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is un- atisfactory to me. Yet it seems they are only in business to scam people and use crooked salespersons to sell their false products. After 3x attempts to get a resolution, I get the same response almost verbatium in wordage, so it seems this company is happy scamming consumers. I will be posting This complaint on multiple social media accounts and be advising consumers of this companies bad practises. I am retired and have plenty of time to attach the ring video showing salesperson lying to our face only to have a company shove " agreement 30x within one sentence on complaint. Have fun Hawx services, may theses reviews drive customers away in droves!!
  
  Sincerely,
  
  Lied to and swindeled x-customer

• Initial Complaint

  Date:09/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After speaking with the rep late last summer, I was lead to believe that I was making a one time payment for a seasonal service for last summer. But then my card was charged for service for this summer which I didnt authorize or agree to. The rep stated that it would be a one time charge. But obviously my card info was saved, and then used again without my authorization. And now I continually receive calls and texts saying that I owe for services that I am not getting, dont want and didnt agree to. And was told over the phone that it would be a $250 cancellation fee, which is over 4 times as much as the original service fee itself. I am not happy about this.

  

  Business Response

  Date: 10/19/2022

  RE: 18125868
  Dear ***************************,
  Thank you for reaching out to us. We are sorry to hear of this matter. You signed the agreement on 07/05/2021 agreeing to services. We want to come to a resolution, we have taken action with your account and have applied a credit for the remaining balance on your account. There will be no refund processed for the services provided. 
  Thank you,
  The Hawx Team

• Initial Complaint

  Date:09/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July of 2022 I received a knock on my door from what I later found out was a representative of hawk pest control. He said they could service my home once every three months and the charge would be $49.99 the work was carried out that month, however I noticed the following month that money had again been withdrawn from my account for another $49.99 I can assure you this was not the information I was given. I have emailed the company and told them to cancel the contract and that having spoken to my bank had changed the card number and finally I wouldn't be needing their services. September 2022 I receive another email stating my account is behind and I will be getting a 15% fee if not situated. I then sent another email reminding them of my previous email. Any advice on this matter would be helpful? Thank you.

  

  Business Response

  Date: 10/28/2022

  RE: 18118630
  Dear ************************,
  Thank you for reaching out to us. We are sorry to hear of this matter. Your account has been reviewed. On 10/17/22, one of our account managers came to a resolution and cleared the outstanding balance on your account, and refunded the charge from 8/15/22. Your account has been cancelled, you will no longer receive services from us. 
  Thank you,
  The Hawx Team