Complaints

This profile includes complaints for Hawx Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hawx Services, LLC

  251 20th St Ste 200 Ogden, UT 84401-0451

  
• 

  Hawx Pest Control

  11663 Lebanon Road Sharonville, OH 45241

  
• 

  Hawx Services, LLC

  4025 Pleasantdale Rd Ste 320 Atlanta, GA 30340

  
• 

  Hawx Pest Control

  3695 N 126th St Ste H Brookfield, WI 53005

  
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  Hawx Services, LLC

  4740 Northgate Blvd Ste 160 Sacramento, CA 95834

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/24/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The nature of my complain is that the service that I paid for was misrepresented to me by the door-to-door salesman who came to my house. On June 21, ***************************** my backyard when a door-to-door salesman walked up to my yard and began discussing bug control with me. The salesman said that Hawx had been called into the neighborhood by one of my neighbors, so thy were checking around to see if anyone else nearby wanted the service as well. He said that because they were already in the neighborhood, the price for the services was discounted. The product that I believed that I was signing up for was a one-time service, but it seems as though I was being signed up for an annual contract. I believed that I was paying $39.99 for this one time service. It turns out that I had signed up to pay $49.99/month for twelve months for quarterly service. When the worker arrived to perform the service, he was at my home for all of 15 minutes. I'm sure that he did a good job. However, my house is very small. I would not have signed up to pay $600 over the course of the year for this service. I would not have considered it worthwhile. To cancel the contract, I was told that I would have to "pay back" the "discounted" cost of the treatment that I already received, which was $210. I never would have paid $250 for this one-time treatment, and the salesman never represented to me that this is what I was signing up for. While I do not believe that the salesman lied to me, I do not believe that he was straightforward, and I also believe that information was withheld. I canceled the contract and paid the $210 to do so. When I called Hawx to cancel my contract and to explain my complaint, they made no effort whatsoever to keep my business, or decrease or eliminate the cancellation fee. I understand that the contract does not require them to do so. Hawx sales people must be 100% clear to potential customers about what exactly is the nature of the service that they advertise.

  

  Business Response

  Date: 09/09/2022

  RE: 17762994
  Dear *****************************,
  Thank you for reaching out to us. We are sorry to hear of your experience. We would like to come to a resolution with you. We will reverse your initial discount charge with the previous charges remaining for service provided and early termination. Please let us know how you would like to proceed. 
  Thank you,
  The Hawx Team 

  Customer Answer

  Date: 09/12/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/24/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The sales man approached our house and offered pest control services. We had one issue that we needed treatment and it was with ants in yard . He said it was month to month services and we could cancel anytime. He had a iPad type device and said to initial in a place to verify name and address. That's the only place where we initialed. When they came to do service the tech didn't treat the yard he just went around the house and he took pictures as if he was doing some services but never completed anything. I called the company and they sent someone else to do a warranty reservice. That guy did do a lot but never got rid of ants. When I called to complain they told me the ant treatment was going to cost more. So I told them to cancel. They said I have a year contract and would need to pay $380 to cancel. They sent me a copy of the contract and only one place was initialed. Where the sales man told us was to verify name and address was actually where it said it was a year contract. I complained that they never even got rid of the ants. So they told me someone would call me back next day and that I would get a credit of 30$ and someone would come to treat for ants again. I waited 2 weeks and no call and no one came to treat again. They refused to come treat again so I canceled my credit card so they wouldn't automatically charge me again. Now they're sending me emails that I need to pay them . They are liers, scammers and their product is ineffective. Now they keep harassing me with emails and still refuse ti call me back *****************

  

  Business Response

  Date: 09/09/2022

  RE: 17762338
  Dear ***********************,
  Thank you for reaching out to us. We apologize for any inconvenience this may have caused. Your account is closed with a $0.00 balance. Future services will not be provided. 
  Thank you,
  The Hawx Team 

  Customer Answer

  Date: 09/12/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I still would Not recommend this business to Anyone based on their dishonest practices. Their failure to fix the issue without having to go to BBB.
  Sincerely, 
  
  ***********************

• Initial Complaint

  Date:08/24/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hawx pest control had a young kid walking around our neighborhood selling a discounted service for pest control. Were close to the lake and have big spiders outside so we figured wed give it a try. Were now moving and I tried to cancel this service because we hadnt noticed a difference in the amount of spiders present, and I simply dont need it anymore. I was NEVER told of a 3 day cancellation policy, and am now locked in to this contract for an entire year, or must pay almost $400 to get out of it. The service did not even get rid of the spiders, and it was an entirely misleading and rushed process to sign up. I should have known this would be a problem when the kid tried ******* me through it all. Just asked me to sign and we were done, he explicitly said theres no catch!

  

  Business Response

  Date: 09/02/2022

  RE: 17760976
  Dear ***********************,
  Thank you for reaching out to us. You signed up for quarterly general pest services and monthly outdoor package services. You received and viewed both agreements via email the day of signing. These reflect your monthly rate and service schedules. We will close one subscription at no additional cost with the other being fulfilled. If you move within your 12 month period all we ask is to be provided with a change of address and your initial discounts will be waived at the time of cancellation. At this time the account is active. Please let us know how you would like to proceed. 
  Thank you,
  The Hawx Team 

  Customer Answer

  Date: 09/07/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. To clarify, I can cancel the mosquito spraying (so cidering it is now cold and no one needs that anymore anyways) AND when I move, I can provide you my new address and cancel, without having to pay the initial discounts, too? 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/24/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  his is the worst pest control company I have ever used. They dont get to my house until 7pm which is very inconvenient. They dont do what they sell you on. Have to call them back after every visit. If you try to cancel they want to charge you a crazy amount of money .

  

  Business Response

  Date: 09/02/2022

  RE: 17760974
  Dear ***********************,
  Thank you for reaching out to us. We are sorry to hear of your experience. You have been receiving services since 5/12/22. You have not contacted us to schedule a warranty service during this time. We apologize that your 8/22/22 service was performed from 7:10-7:30. 2 hour time frames are available on every appointment if you would like a set time frame. We would be happy to perform a warranty service to address and treat any issues you may be experiencing at this time. Please let us know when you would like to schedule this. We will close 1 subscription at no additional cost with the other being fulfilled. At this time the account is active. Please let us know how you would like to proceed. 
  Thank you,
  The Hawx Team 

  Customer Answer

  Date: 09/03/2022

   
  Complaint: 17760974
  
  I am rejecting this response because: I don't know why they didn't tell me I could schedule a 2 hour window when they call me for a appointment instead of just showing up when they feel like it . As far as warranty work , again this is a inconvenience  to me , because I have to take time again to be here, when they should have done what they say they would. The last time they were here I had spider eggs and webs all over my pool cage screen and had to do it myself. I have an ant problem in backyard and they never get rid of them ! I didn't understand what they said about canceling one subscription and keeping one ! All I want is to be done with this company at no charge and go on my merry way !  Don't send sales people door to door and give promises you can't fulfil ! 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/23/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A hawx rep came to my door and said he would only be charging 4 payments of ***** every 3 months. Now I am being charged monthly fees. I am asking to honor and cancel my request to cancel services without having to pay a $200 fee to cancel. My whole neighborhood is being charged for something we did not agree.

  

  Business Response

  Date: 09/02/2022

  RE: 17758734
  Dear *************************,
  Thank you for reaching out to us. You signed up for quarterly general pest services on 7/21/22. Your agreement was sent to you after signing via email. Our records show this was received and viewed the same day. This reflects your quarterly service schedule and your monthly billing schedule. If you prefer to be removed from monthly billing you will be placed on quarterly billing. If you would like to receive monthly treatment, warranty services are available to you at anytime in between your regularly scheduled service. At this time the account is active. Please let us know how you would like to proceed. 
  Thank you,
  The Hawx Team 

  Customer Answer

  Date: 09/06/2022

   
  Complaint: 17758734
  
  I am rejecting this response because: I should be able to cancel without a fee. I have paid for one service and as a business you should be able to give cancellations without any fees. Based on the sales men information I was to only pay 4 payments every 4 months for a service. Because of miscommunication you should honor my cancellation. I am not the only one who I see on your reviews of a scam. I want to cancel. I have tried to get a hold of the sales man who misinformed me. And because of your 3rd party phone reps I am unable to. So you guys make it extremely hard. I have asked to speak with a manager and again I was denied. As far as a contract signed, the sales man had me signed on the spot. based on the information he gave me I agreed. Again all there red flags of a scam. So again, honor my cancellation without a fee. Thank you 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 09/13/2022

  RE: 17758734
  Dear *************************,
  Thank you for your response. We would like to come to a resolution with you. This is to confirm that the account is closed. Future services will not be provided. 
  Thank you,
  The Hawx Team 

  Customer Answer

  Date: 09/14/2022

  . 
  

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to **** accept to canceling further services with Hawx ********** control LLC  without paying a cancellation fee. 
  thank you
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up to have a bug problem taken care of. The service DOES NOT work and once I addressed this I was told they would come back as many times as needed but who wants pesticides sprayed every week when they dont work to begin with. I tried to cancel my service and they showed up that day I said to cancel and charged me anyway. Then would not apply the charge to the Cancellation Fee. Now today they with **** ****** form my bank account with out me saying its ok. I want refunded.

  

  Business Response

  Date: 09/02/2022

  RE: 17757409
  Dear *****************************,
  Thank you for reaching out to us. You signed up for monthly outdoor package services on 5/2/22. You received your initial treatment on 5/3/22 with 2 more services performed on 6/3/22 and 7/5/22. We notified you to contact us to speak with an account specialist to further assist with your cancellation request. You continued to text and email requesting to cancel. We again notified you to call our office and speak with an account specialist to close the account. You refused to speak with them. Your account was closed per your request. Your initial discount was applied per the terms of your agreement. Warranty services are available in between your regularly scheduled visits. You must notify us when a warranty service is needed to be placed on the schedule. At this time the account is closed and the initial discount will remain. 
  Thank you,
  The Hawx Team 

• Initial Complaint

  Date:08/23/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hawx Pest Control attempted to charge more more than represented by a sales associate, charge for pest control not received, when I went to cancel the account told me it would be $450 to cancel for "discounts applied"

  

  Business Response

  Date: 09/01/2022

  RE: 17755812
  Dear *********************,
  Thank you for reaching out to us. You initially signed up for general pest services, outdoor package services, and termite services on 6/8/22. You requested to cancel termite services and pest services. You spoke with a representative on 6/24/22 and decided to continue with general pest services and outdoor package services at $98/month. Your termite services were closed at no additional cost. Your general pest services are performed on a quarterly basis with outdoor package services performed monthly. Please understand services will not be performed with a past due balance. This is why monthly service was not received. You received a discounted rate on both initial treatments based on the minimum 12 months. This amount is to be returned when cancelling prior to fulfilling services. We have removed your July and August recurring charges. The remaining balance is your initial discount for both subscriptions. At this time the account is closed and the balance will remain per your agreements. 
  Thank you,
  The Hawx Team 

  Customer Answer

  Date: 09/01/2022

   
  Complaint: 17755812
  
  I am rejecting this response because:

  The cost of what they say I owe is WAY over market rate for a simple first time pest treatment. 
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 09/07/2022

  RE: 17755812
  Dear *********************,
  Thank you for your response. This pricing is reflected in your agreements. This is the rate for a one time service. Due to service being unfulfilled you agreed to return this amount. The balance on the account will remain. 
  Thank you,
  The Hawx Team 

• Initial Complaint

  Date:08/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for their services which was a contract that they agreed if I payed a monthly amount they would remove all pest issues in a timely manner. They failed to adhere to this agreement entirely. Rendered no service at all then charged me for not only not servicing me but for wanting to cancel because they failed to uphold our contract in any way. Signed up with them because we moved into a new house and we're having ants. They said they would send someone out but I had to cancel the appointment due to an emergency. When I did they told me I would be contacted to reschedule. No one called. I called multiple times and left messages. No one called. It's been weeks, no contact.Meanwhile the ants went from a few to infesting every floor. There are flying ants now. They are establishing a colony in our house and our pest control service is no where to be found!I managed to cancel the contract with them. They charged me over $100 for their failure to service my contract what so ever. If you are their customer you litterally have to pay for their mistakes, gross negligence, and misconduct. They didn't even have the decency to to wave the fee as an apology for delivering absolutely zero service and leaving my house infested. Had they done so I probably would have just let it go and skipped writing a review but the absolute disrespect after they completely failed me was too much.I went down and bought the products I needed and was able to get rid of the infestation myself. I highly advise avoiding this company.I wish to have the cancelation fee refunded as it was entirely their mismanagement of my account and failure to service my contract that resulted in it being cancelled. The contract is null and void the second they do not adhere to it and thus I endured damages paying a cancelation fee for a void contract.

  

  Business Response

  Date: 09/01/2022

  RE: 17752226
  Dear ***************************,
  Thank you for reaching out to us. We are sorry to hear of this matter. You signed up for quarterly general pest services on 7/9/22. You received your initial treatment on 7/12/22. You scheduled a warranty service for 7/23 but unfortunately had to cancel. The technician notified our office you would contact us to reschedule your appointment for a better day. We did not hear from you to schedule this. Your agreement is for quarterly services to be performed. If a warranty service is needed you must contact us to schedule these as they are not automatically scheduled services. The initial discount will be reversed with active service. We will schedule a warranty service for you to address and treat any issues you may be experiencing. At this time the account is closed. Please let us know how you would like to proceed. 
  Thank you,
  The Hawx Team 

• Initial Complaint

  Date:08/20/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tech showed up without notice, never knocked on the door. We realized something was wrong when something hit our ront porch window. It was the tech's wand that he was using to knock down mud daubers from the corners of the porch. I opened the door and discovered the tech, our power system hanging down from the ceiling, and a mess on our porch and door mat. No apology was offered and he didn't clean up or fix his mess. He then said he was going to lay down granules in the yard and spray around the outside of the house, but there's no evidence of such and he was gone before the work could have been done. He never came back to our door to update us on any service. This company recently double charged our card as well and their initial service didn't kill the bugs. Since then we've been charged monthly and twice last month. They are not an honest company and are taking advantage of people. We do not want them on our property again and will run them off if they show up. We want this contract cancelled.

  

  Business Response

  Date: 08/30/2022

  RE: 17747216
  Dear ******* And *******************,
  Thank you for reaching out to us. We are sorry to hear of this matter. On 5/16/22 you spoke with a representative and signed up for quarterly general pest treatments and yearly termite treatment. You were provided a link via email to review and sign your agreements. After review you signed up for services and were then provided with signed copies of the agreements to the same email. Your termite and general pest services were both quoted at $39/month per subscription. Your initial treatments were performed on 5/20/22. Your next quarterly service was performed on 8/19/22. Please understand it is normal to see a slight increase in pests after your initial treatment. This is due to the product flushing pests out of any nesting sites you may not be able to see. Additional treatments are necessary to completely eliminate your infestation. All services are covered under warranty. We are available to re-service your home at anytime in between your regularly scheduled visits as needed. We will schedule a follow up service with the area manager to address any concerns you may have had with your recent service. You were provided initial discounts based on the minimum period of 12 months. These were agreed to be returned when cancelling prior to fulfilling services. We will close one subscription at no additional cost with the other being fulfilled. Please let us know how you would like to proceed. 
  Thank you,
  The Hawx Team 

  Customer Answer

  Date: 09/01/2022

   
  Complaint: 17747216
  

  
  I am rejecting this response because:

   

  In addition to being a dishonest and unprofessional company, you are also in default on the contract. To be clear our home was not serviced on Aug 19th.  Your tech arrived unannounced and didn't even knock on our door to tell us he was here. I only knew because he very carelessly hit our living room window with his wand, and never even apologized. When I opened the door to see what was going on he said he was here to spray around the outside of our home and to treat our yard. He did NEITHER. We have 2 acres of land and two buildings to treat, and he was gone in 15 mins. He didn't give us an update about what he did and didn't ask us to sign anything. In fact, he just left. I walked the property and found no evidence of spray on the outside of the buildings and there were not granules in the yard. The spraying services you provided in May of 2022 were inadequate and the yard wasn't treated either. 

  Hawx promises services that are not delivered, and their bug spray product is not effective. The services they have provided to date indicate that they are not capable of delivering the services they promised in the contract. Since Hawx is in default of the agreement, the agreement should be considered null and void with no further charges or cancellation fees.

  Do not send your tech or your manager to our property as you are not welcome here. For anyone reading this information, PLEASE AVOID THIS COMPANY AT ALL COSTS. They are not honest, trustworthy, transparent, and don't care about keeping their commitments. They will charge you what they want and when they want as they insist on getting your debit or credit card info before ever providing services. BUYER BEWARE!!!!  To the BBB: please never accredit this company. 

   

  Bill and *******************;

   

   

   

  We believe that they should not be accorded business privileges in this state or any other state. For more evidence see all of the posted reviews of this company. 

   

   

   

   

   

  
  
  Sincerely,
  
  ******* And *******************

  

  Business Response

  Date: 09/07/2022

  RE: 17747216
  Dear ******* And *******************,
  Thank you for your response. You were notified of your 8/19 service on 8/17. At this time your account has been closed. The initial discount for both subscriptions has been applied. Our service professional will be to your home to collect the termite bait stations that were installed around your home. You will be notified 2-3 days before his arrival. 
  Thank you,
  The Hawx Team

  Customer Answer

  Date: 09/14/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. We'd just like to state one more time that we were not notified on Aug 17th and they did not actually service our property on Aug 19th (read original complaint for more detail on this). Either way, we are happy to have them GONE from our lives.

  
  
  Sincerely,
  
  ******* And *******************

• Initial Complaint

  Date:08/20/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Solicitor stated this was a one time deal, and if I wasnt happy with the results I could cancel anytime. Now I find out Im locked into a 1 year service. We have very cold ******* with no bugs, but I will be charged for them to spray year round. I would have never knowingly agreed to a year service. The company charges a monthly fee for the year, whether or not they come service your yard.I tried to cancel the service but was rudely told by their customer service that I would have to pay a cancellation fee to break the contract. **************** is terrible. I tried calling 3 times prior to this ,and I either got hung up on or was told I would get a call back, which I never received.I do feel like I was scammed. The Solicitor misrepresented what was on the agreement.? He said I could cancel anytime but failed to mention the?? ridiculous cancellation fee. He was very misleading and deceitful. I was sold a contract to sign under falls pretenses only to find out everything I was told was all a big lie. No formal copy of agreement was given at initial contact, just promises to get rid of your pest problem. Super dishonest company.-I was originally charged $49.00 on July 7, 2022 for my yard to be sprayed for pests/ bugs. -Technician came and sprayed yard on July 6, 2022.-Another charge came through on my bank account on August 6, 2022 for another $49.00. This was when I reached out to see why they sent through additional charges for no services rendered.-After I talked to customer service and they told me about the year contract. I told them to send a technician out to spray the yard if I was paying for it.-An appointment was set-up for the next day (August 18) at 4:00pm. Instead the technician apparently showed up at 9:30am instead, while we were at work and left a note on our front door. I dont trust that the company actually sprayed the yard, plus Im not sure how he would have gotten to our back yard since the gates on the fence were locked.Acct# ******

  

  Business Response

  Date: 08/31/2022

  RE: 17745683
  Dear *****************************,
  Thank you for reaching out to us. We are sorry to hear of your concerns. You signed up for quarterly general pest services on 7/5/22. Our records show you received and viewed your agreement via email the day of signing. This reflects your service schedule and monthly recurring rate. If you prefer to be removed from monthly billing you will be placed on quarterly billing. Please understand monthly billing separates your quarterly billing into 3 separate payments. If you would like to receive monthly treatment, warranty services are available to you to be scheduled at anytime in between your regularly scheduled visits. You will need to notify us to schedule warranty service as it is not an automatically scheduled service. At this time the account is active. Please let us know how you would like to proceed. 
  Thank you,
  The Hawx Team