Complaints
This profile includes complaints for Hawx Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2,158 total complaints in the last 3 years.
- 326 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I requested a service to see if I had German cockroaches. At the time, I didn't know what I was occasionally seeing were click beatles. As the tech is inside my home, he is treating for German coackroaches, which as I'm finding out, I did not have on the property. The way I found this out is because I had the follow up techs come and they confirmed that not only did I not have German Cockaroaches, but the initial tech had put it in his internal notes that there was no activity. If there was no activity, then the service should not have been rendered. This is predatory practice. I called **** to let them know what my experience with the second tech - They came into the home to do general treatment and German coackroach, upon seeing we don't have German coackroaches, they alerted me I dont' have them AND REFRAINED FROM TREATING FOR GERMAN COACKROACHES SO I WOULD NOT GET CHARGED. This is what the first tech SHOULD have done. I called Hawks to get a refund for the amount that I was over charged (I did NOT need to be treated for German Coackroaches). They gave me the run around HEAVILY, and INSISTED that if a service was rendered, I need to pay. I let them know that they're tech should NOT have treated if there was no sign of German Coackroaches and they should have told me what they found were BEATLES. After going back and forth, the ** rep let me know that the person who originally set up my account needs to reach out to remedy the account. THEY NEVER REACH OUT - However, the billing department had ********** HARASSING me with calls and voicemail to pay the monthly bill (aside from the initial $300+ bill I've already paid), that treats for GERMAN COACKROACHES THAT AREN'T THERE. At this point, there are now TWO separate sets of tech with INTERNAL notes documenting that I do NOT have the pest that my home is being treated for. This is the MOST DISGUSTING experience I have ever had in my life.
Business Response
Date: 09/13/2022
RE: 17729692
Dear *********************************,
Thank you for reaching out to us. We are sorry to hear of your experience. You signed up on our general pest and german cockroach bundled service. On your initial treatment the service professional noted he did not see activity at the time of service. This does not mean that an infestation is not present in your home. On 8/17 you spoke with a representative and agreed to continue with general pest services only. Your monthly rate was reduced and a credit was provided to the account. The current balance is your monthly recurring charges from August and September. These reflect the new discounted rate. At this time the account is active. Please let us know how you would like to proceed.
Thank you,
The Hawx TeamInitial Complaint
Date:08/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The chemical increased critters to come inside. I asked them to cancel my contract *********** used my name to increase their Sales in my Community with out my permission.Business Response
Date: 09/01/2022
RE: 17726080
Dear *************************,
Thank you for reaching out to us. You signed up for quarterly general pest service on 5/21/22. Your initial treatment was performed on 5/21 with a warranty service performed on 5/26. Please understand it is common to see a slight increase after your initial spray. This is due to pests being driven out of their nesting sites. We provide warranty services at anytime in between your regularly scheduled visits for persistent infestations you may have. We do ask that you contact us to schedule this as it is not an automatically scheduled service. You can receive monthly warranty treatments if you choose to do so. Otherwise your service is performed on a quarterly basis. Additional treatments are necessary to successfully eliminate your infestations. Your initial discount will be reversed with active service. We will schedule a warranty service with our area manager to address and treat any concerns you may have. At this time the account is closed and the initial discount will remain. Please let us know how you would like to proceed.
Thank you,
The Hawx TeamInitial Complaint
Date:08/16/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In early June of 2022, I entered a contract with hawx to do pest control. I was promised that hawx would spray my house for bees, spread granuals around my house and would spray for mosquitos in our trees. I own a ****sqft house that is a two story design, we live on 3/4 of an acre of land. On the 21st of June a technician came out, we were both at work so after work we reviewed the door bell camera. the technician was at my house a total 9 minutes. that is not sufficient time to do everything they promised. I contacted hawx and was told they would come back out for warrenty work. they told me the soonest they could be out was 3 weeks. Fast forward to their next visit and it was cancelled due to rain. I called them to reschedule and once again it was a few weeks out. that brings me to 8/15/22 when they are supposed to come out. they no call no show and force me to call back again. this time we get the excuse of the technician ran out of time yesterday. this is 3 months we have paid 50 dollars for a service and have not received. we called them and asked to cancel. now we were charged 200 dollars to cancel the contract. if you want awful customer service and to pay for stuff not actually done this is the place to hire. I'd recommend looking elsewhere.Business Response
Date: 09/01/2022
RE: 17726035
Dear ***********************,
Thank you for reaching out to us. We are sorry to hear of your experience. Your charges from July and August have been reversed. Please allow 5-7 business days to receive this. At this time your account is closed and future services will not be provided.
Thank you,
The Hawx TeamCustomer Answer
Date: 09/02/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:08/16/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A nice young man with a tablet came up our driveway in early May and started telling about Hawx Pest Control that he works for and their services provided and they would do the first treatment for $1 and $49.99 per month after the 1st. application. Since my daughter is deathly afraid of spiders I thought I would have that done during the summer months. June 30 I was charged $49.99 but there was no evidence that another application was applied, then July 30 I was charged another $49.99 and still no evidence of an application. I called the company and they said I wasn't scheduled for a treatment until the middle of August. I told them that I was led to believe it was every month and not every 4 months - I don't have to worry about spiders during the cold weather season.
I was then told that it was stated that way in the contract that I should have received by email. I said I don't remember seeing a contract so I did a search for Haux and nothing came up showing any form of communication. At that time I said I want to cancel - contract or no contract. They said they would email me a cancellation notice, after I week I called again to say I never received the cancellation notice, I finally got the notice on August 4, 22. On August 9, 22 I got an email stating my balance is $248.99 which wasn't mentioned when I cancelled.
From my experience I wouldn't recommend this company to anyone. They are basically charging $600 over a year's time for 4 applications. I dealt with the local Hawx in Appleton, WIBusiness Response
Date: 09/01/2022
RE: ********
Dear ******* *******,
Thank you for reaching out to us. We are sorry to hear of this matter and apologize for any inconvenience this may have caused. We have reviewed your account. Your June and July charges have been reversed back to the card on file. Please allow 5-7 business days to receive this. This is to confirm that your account is closed with a $0.00 balance. Future services will not be provided.
Thank you,
The Hawx TeamCustomer Answer
Date: 09/02/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *******Initial Complaint
Date:08/16/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a service agreement with Hawx for four quarterly pest control services which was fulfilled and balance paid. I paid $99 for each quarterly service which I paid at the time the service was performed. Hawx then attempted to continue service and charge $49.99 per month. I advised them that I did not want to continue with their service and definitely would not approve a 50% increase. Hawx continues to send me emails and texts stating that I have a past due balance for the first month of their new monthly billing that they put on my account even though I have not received any service past the original agreement. The last email I received on 8/16/22 now says that they are assessing 1.5% interest. I've called them several times to attempt to resolve this and have been told that a Manager would call me back but I never get a call back.
I would like my account with Hawx to be closed with a ZERO balance and I asked that Hawx cease sending emails and text messages.Business Response
Date: 09/01/2022
RE: ********
Dear *** *******,
Thank you for reaching out to us. Your account has been reviewed. This is to confirm that your account is closed with a $0.00 balance. Future services will not be provided.
Thank you,
The Hawx TeamCustomer Answer
Date: 09/02/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*** *******Initial Complaint
Date:08/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 13 2022, a representative of Hawx ********** Control stopped by my home offering apest contriol treatment for exterior of home. He explained it would be a oe time payment of ***** dollars. I agreed to the one time service only. He had sign on his pad for the one time treatment. At no time did he advise I was signing for 12 month plan nor did I ever see a contract. Had I seen this contract up front, I would never had signed. I called Hawx on Aug. 13 2022 and was advised that I would have to pay a cancellaton fee of ****** to cancel as contract was signed. I advised them this was a electronic signature. They would not cancel the contract.Business Response
Date: 09/01/2022
RE: 17722815
Dear *********************,
Thank you for reaching out to us. We are sorry to hear of this and apologize for any inconvenience this may have caused. Your account has been reviewed. Your recurring August charge has been reversed back to the card on file. Please allow 5-7 business days to receive this. This is to confirm that your account is closed with a $0.00 balance. Future services will not be provided.
Thank you,
The Hawx TeamInitial Complaint
Date:08/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Sales person came up to my door, said it was a one time payment for a “special” they we’re having. Failed to mention that I would be charged “one time a month”. Went to their website and found no way to stop services. I just want to get out of whatever they lied about signing me up for.Business Response
Date: 08/25/2022
RE: ********
Dear **** *******,
Thank you for reaching out to us. We are sorry to hear of this. On 7/16/22 you signed up for quarterly general pest treatments on monthly recurring billing. Your agreement was successfully delivered to you via email the day of signing. The provided discount was based on the minimum period of 12 months. If you prefer to be placed on quarterly billing this option is available. Please understand that monthly billing separates your quarterly payment into 3 payments. Quarterly billing will be $117/service. All services are covered under warranty. We are available to re-treat your home at anytime in between your regularly scheduled services if needed. The initial discount will be applied at the time of cancellation prior to services being fulfilled. At this time the account is active. Please let us know how you would like to proceed.
Thank you,
The Hawx TeamInitial Complaint
Date:08/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
we got approach by a savvy sales rep, after 15 minutes of sales pitch, my son was listening, no we do not need the service, I told we would try for one time and would pay cash each time the service man came out. We where promised that all the bee's nest/wasp burrows would be removed. The gentleman came took 5 minutes to walk around the house spraying, and damaged all my roses in the front porch. I have taken pictures and uploaded them to their website and how he sprayed my roses. I paid him cash, now we are still getting the same bill, I have complained to the company, but unfortunately they are giving me the round about. I have asked them only to come to my house when I am present, so I can see exactly what is being done. Five minutes of work and damaging my roses is not worth what they promise. I still have ants walking on my sidewalk. I have personally sprayed myself.Business Response
Date: 08/25/2022
RE: ********
Dear ********* ********,
Thank you for reaching out to us. We are sorry to hear of this matter. On 5/30/22 you signed up for quarterly general pest treatments and monthly outdoor package treatments. Copies of both agreements were successfully provided via email the day of signing. You received both initial treatments on 6/1/22. Your payment of $80 for service has been recorded on your account. A service report was provided to you after completed treatments. The service professional was at your home from 4:45-5:11 performing treatments. Please understand that additional treatments are necessary to eliminate any infestations around your home. Warranty services are available to you at anytime in between your regular services if needed. We will close 1 subscription at no additional cost with the other being fulfilled. At this time the account is active. Please let us know how you would like to proceed.
Thank you,
The Hawx TeamInitial Complaint
Date:08/15/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
***** came to my house on June 01 trying to sell me service. I felt bad for him and allow him to do it at my house we agreed on $50 and I told him I will not give him any of my credit/debit information ( I'm glad I did that). I gave him the cash (which is against company policy) and he told me only one time service, later he ask me to do survey and rush me into signing my signature. Here I am thinking helping local business while he was sweating bullets without thinking that a person right in front of me trying to scam me as we speak ( so naive of me). So long story short, what I was signing for was a contract for 12 months and now my bill is $101.72 I was shock to receive this bill. I called the company and spoke to *** (manager) and get told that I have to keep the contract or face the cancellation fees of $200 on top of what I have to pay to the grand total of $301.72 and *** threaten to send to collection if I don't pay. Best part is *** was challenged me for if I have ring video or footage saying that ***** scamming me then he will take the charge off ( do you think that they will do it in front of camera?Account number is : ******Business Response
Date: 08/25/2022
RE: 17720481
Dear *****************,
Thank you for reaching out to us. We are sorry to hear of your experience. Your account has been reviewed. At this time the balance has been removed. Your account is closed and future services will not be provided.
Thank you,
The Hawx TeamCustomer Answer
Date: 08/26/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************Initial Complaint
Date:08/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is extremely predatory behavior from Hawx When the salesman showed up they made it seem like I was signing up for a one time service for $99. It didn't seem like there was any risk in signing up for a one time service. I wanted to pay with cash and they only accepted credit-card and now I understand why. I've been getting charged $50 every month and when I looked into why, I realized I was in a contract with them. When I called to cancel and get a refund on those payments, they said that is not possible and I would be charged an additional $150 to cancel.So to be clear: they want me to pay $99 + $100 + $150 = $349 for ONE SERVICE. It was not clear at all that I was getting into a contract but even if it was, that is ridiculous and completely unreasonable. Please cancel my account ASAP, refund my payments that I have not received service for, and do not charge me that predatory cancellation fee.Business Response
Date: 08/25/2022
RE: 17720102
Dear *****************,
Thank you for reaching out to us. On 6/14/22 you signed up for quarterly general pest treatments on monthly recurring billing. You received and viewed the provided copy of your agreement via email the day of signing. This reflects your monthly billing rate and quarterly service schedule. We would like to come to a resolution with you. We will provide a discounted monthly rate with continued service. If you prefer to receive general pest treatments monthly, warranty services are available to be scheduled at anytime in between your regular quarterly visits. If you choose to close the account the initial discount would apply. Your 2 recurring charges will be placed towards this amount leaving a $50 balance for cancellation. At this time the account is active. Please let us know how you would like to proceed.
Thank you,
The Hawx Team
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