Complaints

This profile includes complaints for Hawx Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Hawx Services, LLC has 19 locations, listed below.

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  Hawx Services, LLC

  251 20th St Ste 200 Ogden, UT 84401-0451

  
• 

  Hawx Services, LLC

  4025 Pleasantdale Rd Ste 320 Atlanta, GA 30340

  
• 

  Hawx Services LLC

  6307 Chapel Hill Rd Raleigh, NC 27607

  
• 

  Hawx Pest Control

  1000 S Loop West Ste 120 Houston, TX 77054

  
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  Hawx Services, LLC

  4740 Northgate Blvd Ste 160 Sacramento, CA 95834

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/30/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was harassed at my front door by a salesman. Repeatedly told him I did not want a service and did not have any money to pay for it. Told him I needed to work and had my small child with me. This man persisted I needed the service to which I continued to say no. He then made the price so cheap, I felt I had to say yes JUST to get him to leave. The technician then showed up and explained that we signed a 2 service agreement contracts and was not aware! We immediately told him to CANCEL the service. He said YES. This was recorded text messages. A month later and we are being charged for another service. We call to see why it isn't cancelled and are told it was never cancelled and would cost $449 to terminate early. This was NOT explained to us prior. We were then put on multiple different "call back" lists only for them to call the wrong number. Finally get ahold of them and they tell us there is no one to say what exactly happened in this situation. We were left with our only option being to call the attorney. Worst customer service and horrible salesman tactics. When someone says NO 10 times and then asks to cancel, the answer is no. I would consider this an act of predatory sales. He KNEW I did not want it nor could afford it but would not leave. I did not want to get violent or yell at him to leave.

  

  Business Response

  Date: 08/09/2022

  RE: 17646126
  Dear *********************,
  Thank you for reaching out to us. We are sorry to hear of your experience and apologize for any inconvenience this may have been. We would like to further look into this matter. Please attach a copy of your text conversation with our service professional from 6/23/22. 
  Thank you,
  The Hawx Team 

• Initial Complaint

  Date:07/29/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June an employee came to my door and spoke with my son about spraying the outside of our home. After speaking with my son I told him to see if we could pay for a one time spray. The employee said that we could and it would be $65 for the one time spray. I looked at my account and noticed they took another $65 out in July. I call the company and they explained to me that we were paying for a subscription and it would be $200 to cancel. I explained to her that no we only bought a one time spray and she said well your done signed a contract for a subscription you had 3 days after signing up to cancel. I made my son call them and he spoke with a supervisor and the supervisor told him the same thing. So now Im $265 out!! I see that Im not the only one they have done this to..

  

  Business Response

  Date: 08/08/2022

  RE: 17645580
  Dear ***********************,
  Thank you for reaching out to us. On 6/24/22 you signed up for 4 quarterly general pest services on monthly billing. A copy of the agreement was sent via email to ************************ Our records show this was successfully received and viewed. Your recurring charge from July has been reversed back to the card on file. Please allow 5-7 business days to receive this. At this time the account is closed and the initial discount will remain. 
  Thank you,
  The Hawx Team 

• Initial Complaint

  Date:07/29/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June 2022, a salesman came to my door offering services. He offered an initial fee of ***** for some spraying. He had me quickly glance over the contract for safety reason and future services and verbally told me that if I no longer wish to have the service, I could just cancel anytime. Strangely he asked if I could give it two 2 months before I tried to cancel to help make the services worth it. They immediately sprayed and killed a few beetles. They charged me ***** twice for that service. I figured they would correct the issue once they say it. They then tried to charge my card ***** before they came out for service in July 2022. Luckily I had changed cards due to fraudulent activity. They came out a day after and sprayed two trees and a ****. I called a week later to complain that I am actually getting more ants and wasp and they offered a warranty service. The warranty service came and a week later I called to cancel because nothing changed. Thats when I was given the option of another warranty service, a cancellation fee, or legal action. This is not what I expected. I no longer want to deal with Hawk pest control. Im glad to pay for that last service but I want out!!!

  

  Business Response

  Date: 08/08/2022

  RE: 17643992
  Dear *************************,
  Thank you for reaching out to us. On 6/2/22 you signed up for quarterly general pest service and monthly outdoor package service on monthly billing. You received and viewed both agreements via email. After review you had 3 business days to cancel at no additional cost. This was not done. You received both of your initial treatments on 6/2/22 and were charged after completion. Your monthly recurring billing then started in July. You received your monthly treatment on 7/6/22 and a warranty service on 7/13. Please understand additional services are necessary to completely eliminate your infestation. We will provide a warranty service on a day you are available to inspect and treat all areas of concern, inside and outside. We will close one subscription at no additional cost with the other being fulfilled. You were provided 2 discounts based on the 12 month agreements. These will be applied at the time of cancellation prior to services being fulfilled. At this time the account is active. Please let us know how you would like to proceed. 
  Thank you,
  The Hawx Team 

  Customer Answer

  Date: 08/09/2022

   
  Complaint: 17643992
  
  I am rejecting this response because: You are saying that I signed two contracts???? The guy told me it was a subscription that encompassed a quarterly spray and monthly maintenance until winter. Why do I bring up the winter season you ask???? BECAUSE the temperature around me routinely dip below 30 degrees. I have never seen mosquitos, flys, ants, wasp, etc during that period and additionally we get snowfall so this annual contract thing is a farce. What exactly am I supposed to be paying for during that time frame????? Please cancel my bogus contracts. I in good faith signed these documents believing this guy/salesman was being honest. He answered my questions, was confident in his responses, and led me to believe this was legit. Like I said, nothing has changed and I am being precharged before I even receive services. Let me out of these contracts please!!!!

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 08/15/2022

  RE: 17643992 
  Dear *************************,
  Your outdoor package services are performed from April-September. This covers the exterior for mosquitos, ticks, and aphids. Your general pest services are performed every 90 days year-round. This covers your interior and exterior for all general pests. You will receive general pest services through winter with your outdoor package continuing in April. We will close one subscription at no additional cost with the other being fulfilled. We will place you on monthly or quarterly payments based on how you would like to proceed. 
  Thank you,
  The Hawx Team 

  Customer Answer

  Date: 08/16/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please cancel my quarterly service. Additionally I have not been serviced in August. Please have the service reach out to either schedule service or roll my august payment for September 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/29/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May, a door to door salesman came to our door offering pest control services for mosquitoes and ants. My husband agreed to the price offered as a one time service as had been described by the salesman. We now know that this was a bait and switch scam and we were signed up for a 12 month billing program without our consent or knowledge. Our yard was treated in May and we were billed again in June. We called Hawx customer service to inquire about the new charge and were advised at that time of the monthly billing and told if we cancelled, there would be a cancellation fee of over $400. I requested to speak with a supervisor and was advised someone would call me back within 24 hours which never happened. That same day, I saw a ************ tech at my neighbor's house performing a service. My husband received an email that night advising our pest control service had been completed. No one ever came to our yard however. We now know that the service tech sprayed the wrong yard without my neighbor's knowledge or authorization. I contacted Hawx customer service again and they refuse to refund any of our money (even though our yard was never treated in June as they sprayed the wrong yard). I spoke with the regional manager **** after requesting that my call be escalated. He advised he would look into rectifying the situation but he never called me back. We have now been billed for another $100 service and the ******* refuses to refund anything or to cancel our account without fees. I have no faith in this ******* or their services based on the bait and switch, spraying the wrong address, and managers and supervisors do not follow through on callbacks promised by customer service reps. **** ******* is completely fraudulent and no one should consider doing business with them. We are requesting assistance in getting our account completely closed (without the cancellation fee)and a refund issued for the $200 of unauthorized charges.

  

  Business Response

  Date: 08/08/2022

  RE: 17641404
  Dear ***********************,
  Thank you for reaching out to us. We apologize for any inconvenience this matter may have caused. On 5/16/22 you signed up for quarterly general pest service and monthly outdoor package service. You received and viewed a copy of both agreements via email the day of signing. These reflect your service and billing schedule. You received your initial treatments on 5/18/22. We have reversed your June and July charges. Please allow 5-7 business days to receive this. At this time your account is closed and the initial discount will remain. Future services will not be provided. 
  Thank you,
  The Hawx Team 

  Customer Answer

  Date: 08/15/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would like to add however, that this company has over 760 complaints for the same issue that I had.  ************ should not be allowed to continue operating. They are a complete scam and will continue to rip people off and misrepresent their services and contracts.  I honestly believe there should be a class action lawsuit against them for their deceitful business practices.

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/28/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for pest control services. The services did not occur for the following months paid: ***** 2022, May 2022, June 2022. Hawx was scheduled to service on 6/22. Did not show or call to cancel. I rescheduled for July 8, 2022 after long holds and phone calls to Hawx. Again no call or show on July 2022 after being paid for several months and no service. July 15 I canceled my services. They continued to try to **** me for monthly services. After talking to 3 people on the phone and many transfers on 7/28/22, they zerod my amount due but refuse to reimburse for payments I made for ***** and May and June. $39 monthly x three. They offered to reinstate my account but bridges has been burned and I am not willing to host them on my property. I was a customer for over 6 years and they no longer treat their customers well. They collect for services not rendered and refuse reimbursement. Steer clear do Hawx.

  

  Business Response

  Date: 08/13/2022

  RE: 17639925
  Dear ****** Alt,
  Thank you for reaching out to us. We apologize for any inconvenience this may have been. Your charges from April and May have been reversed back to the card on file. Please allow 5-7 business days to receive these. Your June **** was removed at the time of cancellation. 
  Thank you,
  The Hawx Team 

• Initial Complaint

  Date:07/28/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June Hawx pest control came to my house and offered to spray for a discounted price because they were doing other homes in the neighborhood. They had me sign for the treatment but NEVER explained that I was signing a contract for a full year of services. When they came back next month I told them I did not need them to spray again and THAT is the first I heard of this year of services. I called to cancel and they tried to charge me early termination fees, one fee being $200 and she didn't even tell me the other one. Their business is a scam and I do not want to be charged for something I had no knowledge of. I want out of this contract that I didn't know was a contract, and do not want to be charged to cancel the contract I didn't know about.

  

  Business Response

  Date: 08/13/2022

  RE: 17637435
  Dear *************************,
  Thank you for reaching out to us. We are sorry to hear of this matter and apologize for any inconvenience this may have been. Your account has been reviewed. At this time the account has been closed with a $0.00 balance. Future services will not be provided. 
  Thank you,
  The Hawx Team 

• Initial Complaint

  Date:07/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive cancelled services after completing my contract and this business keeps charging me a monthly fee, saying theres nothing they can do about the fees and promising theyve canceled the account but I keep being charged and threatened for not paying

  

  Business Response

  Date: 08/13/2022

  RE: 17636754
  Dear *************************,
  Thank you for reaching out to us. On 6/3/21 you signed up on monthly billing with quarterly services being performed. You have been being billed monthly since starting services. You closed your account on 7/28/22. You had a remaining past due balance that you paid directly through your customer portal on 8/3/22. This is to confirm that your account is closed and the previous charges will remain for service provided. 
  Thank you,
  The Hawx Team 

• Initial Complaint

  Date:07/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One member of the company came to my door on 5/26/2022 to offer a trial outdoor pet control spray for $30. I agreed and gave him my credit card for payment. Since then the company kept billing monthly service charge of ***** that they never provide service. I called them to tell them stop the billing because I didnt request any service after the first trial offer, but they in turn stating that I signed a contract with them which I never did. I need your authorization to resolve this matter and put this company on notice for fraud do people are aware of them. They also must refund my credit card for all the charges they made that I had never ordered.

  

  Business Response

  Date: 08/05/2022

  RE: 17634760
  Dear *****************,
  Thank you for reaching out to us. We are sorry to hear of the miscommunication. At this time the account has been closed and future services will not be provided. Your June and July charges have been reversed back to the card on file. Please allow 5-7 business days to receive this. 
  Thank you,
  The Hawx Team 

• Initial Complaint

  Date:07/28/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April of 2022 researched *****'s List re pest control. In response Hawx Pest Control called me. They explained their services and wanted me to authorize a contract and payment plan. I refused. Subsequently over the next +2 weeks various agents of Hawx called me back with various offers none of which I accepted.At no time has Hawx been to my home.On June 6, 2022 I recieved email and text informing me that my payment was due. I called the provided number and was assured this erroneous account with its associated fraudulent contract would be neglected.On July 28, 2022 I again recieved email and text informing me that my payment was due.

  

  Business Response

  Date: 08/13/2022

  RE: 17636172
  Dear ***********************,
  Thank you for reaching out to us. We apologize for the inconvenience this may have been. You will no longer be contacted. 
  Thank you,
  The Hawx Team 

  Customer Answer

  Date: 08/18/2022

   
  Complaint: 17636172
  
  I am rejecting this response because:

  While I was receiving the message from BBS saying Hawx would no longer bill be for the services not delivered, Hawx emailed me asking be to pay for those services not delivered. 
  
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 08/29/2022

  RE: 17636172
  Dear ***********************,
  Your information has been removed from our system. You will not be contacted. 
  Thank you,
  The Hawx Team 

• Initial Complaint

  Date:07/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been billed for 4 months of pest control service that has never been provided. I have asked my account be closed in writing and they refuse unless I call. I am currently overseas and not able to call and I have informed them. They refuse to close the account and continue to **** for services not provided. I have been sent fraudulent reports saying they have been in the home, conducted inspections, sprayed. No one has been to the home except the sales person.

  

  Business Response

  Date: 08/13/2022

  RE: 17635862
  Dear ***************************,
  Thank you for reaching out to us. On 4/28/22 you signed up for quarterly general pest services on monthly recurring billing. You were sent a copy of your agreement the day of signing. Our records show this was received and viewed. You received your initial service on 4/29/22. Your service report was provided via email after treatment was completed. We have reversed your monthly recurring charges back to the card on file. Please allow 5-7 business days to receive this. Your account has been closed. The initial discount will remain. 
  Thank you,
  The Hawx Team