Complaints

This profile includes complaints for Hawx Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hawx Services, LLC

  251 20th St Ste 200 Ogden, UT 84401-0451

  
• 

  Hawx Services, LLC

  4025 Pleasantdale Rd Ste 320 Atlanta, GA 30340

  
• 

  Hawx Services LLC

  6307 Chapel Hill Rd Raleigh, NC 27607

  
• 

  Hawx Pest Control

  11940 Industriplex Blvd, Ste 1 Baton Rouge, LA 70809

  
• 

  Hawx Pest Control

  701 E Plano Pkwy STE 500 Plano, TX 75074

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company Hawx Pest Control has one of the worst if not the worst customer service or whatever you want to call it. They give you a phone number of a direct line but then you can never track down the person ever again. They constantly give you the runaround. They do not address your concerns. Everything about this company stinks of SCAM. Everything feels fishy about this company every time I reach out to them. And that is maybe 2 to 3 times a week it seems. They have an ***** number that never rings and doesnt work. And they provide me with a web page to book my own appointments that never and has never even worked. Opens up but the glitches dont allow for anything. Its bizarre and frustrating and incredibly shady.

  

  Business Response

  Date: 08/06/2024

  Dear *****,
  
  We greatly apologize for any inconvenience this experience has caused you. Our customer service agents in the office do not have direct lines, but rather direct lines to their department which helps you cut the line and transfer time. We know that at times, our self-scheduling tool may not show availability, but, please know that is something we are constantly working to make more effective.
  
  We are always happy to schedule services for you, and address any other issues you may have. You can reach our main office during our business hours of 8AM-5PM via phone at ************** or our chat feature on our website, HawxPestControl.com.
  
  Thank you,
  Hawx Pest Control

  Customer Answer

  Date: 08/07/2024

   
  Complaint: 22095066
  
  I am rejecting this response because:

  I have spoken to over 20 different employees. i have heard every single excuse there is and that they give and could give. I  have been given direct lines and assured by them directly that I would be able to reach them again and be able to speak with them rather than re-explain myself every single time. The run around is suspicious. Unprofessional. And unacceptable. I can understand the different lines for divisions and not for specific people but after the amount of times I have called - I am convinced that this is absolutely not the way it should be.  And I am CONVINCED that this company Hawx Peat control is Absolutely taking advantage of their systems their one sided contracts a monthly payment for a once  every 3 month visit  suspicious customer service numbers multiple suspicious customer service reps who after the amount of times I have called I now see clearly the SCRIPT that they are provided to pacify common customer complaints.  Nothing OTHER than my contract completely closed with this company without any sort of cancellation penalty as per the Contract that they have cheated me into.  I am incredibly dissatisfied with my service and there is nothing I can do about it because I am under a contract? And for me to get them to come out I have to make an appointment which is a run around when links and numbers dont even connect. The most unprofessional company Ive ever done business with in my entire life.Again - NOTHING short of being done with this company completely will be satisfactory. The worst experience Ive had with any company throughout my life in any business for any product ever.

  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 08/08/2024

  Dear *****,
  
  We again apologize for the inconvenience. While our General Pest Control services are quarterly, we offer warranty services as many times as needed in between those services, all included in your monthly subscription fee. After reviewing your account, you have taken advantage of these services, as recently as July 31, 2024. 
  
  We do again apologize that you weren't able to directly reach the ******** Service Agent you worked with previously. However, all of our agents are able to assist you as your account gets noted after each call.
  
  If you wish to close your account, we are happy to assist you. There will be an early termination fee per your signed agreement due to closing your account prior to the end of your twelve month initial term. Your account will remain open until we hear from you.
  
  Please call our office at ************** Monday-Friday 8AM-5PM for any further questions, or to discuss your account.
  
  Thank you,
  Hawx Pest Control

  Customer Answer

  Date: 08/12/2024

   
  Complaint: 22095066
  
  I am rejecting this response because:

  Hawx has sold me into a 12 month contract with no out even though I am incredibly unsatisfied with the service and the company all together. 
  

  to cancel, you want to charge me an early termination fee because of your horrible business practices, I am supposed to pay? 
  its called shifty salesmen and shady business practices and then to top it off, the worst customer service 

  this company is the worst. And I will spread the word and post as much as one person can about the crooked nature of this company and to AVOID AT ALL COSTS.   Even after all of this exchange I STILL cannot get a straight answer from this crooked company. 

  
  Sincerely,
  
  Garen

• Initial Complaint

  Date:08/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON 04/29/2024 ENTERED INTO OUTDOOR PKG SERVICE WITH HAWX. INITIAL TREATMENT WAS $49.00. MONTHLY PLAN FOR *********************** FOR $95.00 PER MONTH. 04/29/2024 TREATED YARD ($49.00). NO TREATMENT IN MAY 2024. (NO CHARGE) NO TREATMENT IN JUN 2024 (NO CHARGE). I CALLED THE **** AND ASKED ABOUT WHY NO SERVICE AND HE COULD NOT/WOULD NOT EXPLAIN IT. CALLED THE OFFICE (385) 446-0107AND TALKED TO A SERVICE AGT? WHO REFERRED ME TO A HIGHER LEVEL OF MANAGEMENT.I EXPLAINED WHAT I WAS CALLING ABOUT (N0 SERVICE/LACK OF SERVICE). TRIED TO CX AT THIS TIME. THEY WANTED TYO TRY AND RECTIFY THE SITUATION BY REDOING THE JULY SERVICE (SUPPOSEDLY PERFORMED ON 7/17/2024 FOR $95.00. WE WERE HOME--NEVER SAW/HEARD ANYONE. RESCHEDULED FOR 7/26/2024 AFTERNOON (1200-1600). WHEN I CALLED LATE FRIDAY 7/26/2024 WAS TOLD THEY CAME OUT 7/25/2024 IN THE AM. WE WERE HOME AND AGAIN NEVER SAW/HEARD FROM ANYONE. THIS WAS WRONG DAY. I SAID CANCEL ME OUT FOR LACK OF SERVICE AND I DID NOT THINK I OWED THE CANCELATION FEE BECAUSE THEY SCREWED UP WHEN WE SET AN APPT WITH THEIR MGT REPRESENTATIVE. ALL I WANT AT THIS POINT IS TO HAVE THE $199.00 REFUNDED AND NEVER HAVE ANYTHJING ELSE TO DO WITH HAWX . THEY CAN NOT BE TRUSTED!!!

  

  Business Response

  Date: 08/02/2024

  Dear *****, 
  
  We apologize for any inconvenience. After reviewing your account, you received your initial service, and two services in July but were only charged for one. We have sent the service reports for those services, to the email on file showing they were completed. We have attempted to rectify the situation over the phone, but due to the early termination of your agreement, and the cancellation fee has been charged. However, we have refunded the amount of the June monthly service fee towards the cancellation fee. Please allow 7-10 business days for that to reflect back to your account. If you have further questions, please call our office at ************** Monday-Friday 8AM-5PM. 
  
  Thank you,
  Hawx Pest Control 

• Initial Complaint

  Date:07/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approached by a door salesman. He sold me a contract specifically to kill roaches. He never asked me what kind. I did not know there was a difference. After 2 months of contract a tech told me I have german cockroaches and the spray they had been using doesn't work for them. He said I would have to pay an additional $600 for that service to be done. I called to complain and was told it is illegal to cancel my contract. After a debate I was allowed to cancel but they charged me $199 to cancel and no refund for spraying the wrong pesticide for 3 months. When I called back to complain I was told there is no manager to talk to, their business "isn't structured that way" after looking at yelp. I see many others are complaining about the same issues in the ************** and other offices. Predatory sales, severe over charging, refusal to speak to a manager.

  

  Business Response

  Date: 07/31/2024

  Dear *****,
  
  We do apologize for any inconvenience this may have caused you. We will work with you and apply the early termination fee towards the German Cockroach subscription, if you would like to continue with that service.  Otherwise the early termination fee is valid for not fulfilling the General pest service agreement. If you like to make any changes to your account please call in to an account manager. You can reach us at  **************. Our office is open Monday through Friday from 7:00 AM to 6:00 PM (MT).
  
  Thank you,
  Hawx Pest Control
  
  

  Customer Answer

  Date: 08/01/2024

   
  Complaint: 22071312
  
  I am rejecting this response becausmanyhis company does bad business they tricked me into getting a contract on spraying my house and the sales rep that come to my house told me that they would take care of the cockroaches all I had to do is sign the contract they would come and spray as much as I needed to that they would take care of them but now that I find out there is a difference in different cockroaches and they've been spraying my house for a cockroaches with the chemical that don't even kill the type of cockroaches I have they have been to my house three times and the last exterminator man that was here we had a all-out blown conversation about cockroaches and he never asked me well what kind do you have where the sales rep should have asked me that from the get-go you can call any pesticide company in our area and tell them that you got cockroaches and they will ask you immediately well what kind of cockroaches do you have these people are here to give the homeowner knowledge of what they have in their house not get them to sign a contract and then 3 months later you're still seeing cockroaches in your house and your questioning what are you guys doing and they come back and say oh you have German cockroaches that is a whole different situation we're going to charge you $600 to exterminate those and now they want to give me 6 months free and and make me pay $600 to exterminate my house for cockroaches when I have another company right here in Clayton ************** that says they'll come in and take care of all of it and do a clean out which means they will go into all your appliances and smoke them out for the cockroaches for $150 so no I do not want to be with a bad company that gave me bad sales reps that didn't even know what they were talking about they should have been schooled and anytime somebody says cockroach they should have automatically ask what kind of cockroach do you have and the whole time the last 3 months I have been telling them to come back and spray yes they have come back in the sprayed but they ain't even spraying for what I have in my house because nobody even asked me what kind of cockroach do you have ************* really I mean that's bad business and me as a homeowner never had no bugs in my house was thinking okay you're spraying poison in my house it's poursing is bug poison it kills the bugs not that it needed a special kind of poison to kill German cockroaches I had no clue and that's where these people should have been knowledgeable to say well we got to find out what kind of cockroach you have because from day one I signed up on their program I have been telling these people I got cockroaches and a week ago I called another exterminator and ask them and acted like I didn't know what I was talking about and I pretty much first thing I told him I had cockroaches the first thing they said well what kind of c*** roaches do you have... What these people are doing to me and doing to other people is wrong you can read their reviews and see there is a lot of unhappy people with this company there's no reason to charge me $1.99 termination fee for my contract because I was very dissatisfied with the service that I was getting and when you told me the service that I was getting was going to take care of the cockroaches in my house I was like *** let's do this but no it is this company's job to recognize and to determine what kind of bugs you have in your house especially if somebody says I have cockroaches at that point they should say well let's determine what you got before you signed his contract because we may have to do something a little bit different end of the story not me go a whole another 3 months with cockroaches in my house and somebody coming and spraying God knows what in my house and obviously the exterminator that come over here didn't know anything no better than anybody else I guess he didn't even know what he was spraying he's just told what to spraying somebody's house I mean when somebody comes to your house spraying a chemical in it he should be a professional and know what he's spraying for and like I said me and this man had for 45 minutes a conversation about cockroaches and still spraying poison that don't kill him I don't get it so it that point why should I be charged $199 for breaking my contract when these people couldn't take care of my problem that they said they would take care of on the contract that I signed up for explain that the man stood in my kitchen and I have three witnesses that was standing right here in my kitchen when I said dude I got cockroaches and it's crazy how you just showed up on my doorstep knocking on my door advertising spraying chemicals and he was like well I can help you out with that sir and I was like great he come in the house filled all my information out and I was like man I'm so ready to get rid of these cockroaches dude he was like with this plan right here will take care of you for a year they will come back and spray as many times is you need they will get them cockroaches out of here for you man this is what the sales rep told me so what do I do I sign up for a plan that now you tell me don't kill cockroaches so why should I have to pay $199 for a contract a cancellation of the contract when they did not do their job and now they want extra money to take care of the bugs that I got when they should have found out the kind of bugs I had before they got me to sign a contract they lied to me
  Sincerely,
  
  *********************

  

  Business Response

  Date: 08/02/2024

  Dear *****, 
  
  We apologize for the inconvenience, and issues with German Cockroaches you experienced. We are willing to work with you as mentioned previously, and put the cancellation fee toward the cost of your ************************ including complimentary follow-up services for 6 months. German Cockroaches are a particularly hardy insect, and require specialized treatment, and products. Our services do include full coverage in and outside of any appliances, cabinets, etc, where they like to hide. 
  
  Unfortunately, we are unable to refund the cancellation fee of the General Pest Control as you did receive services, and you were sent your signed agreement via email. You opened said email, where it explained all the pests that were covered, and outlined treatment protocols. Your account has been closed, and charged the early termination fee. If you wish to work with us to get ************************, or have additional questions, please call us at ************** Monday-Friday 8AM-5PM.
  
  Thank you, 
  Hawx Pest Control  

• Initial Complaint

  Date:07/30/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hawx Pest control are in breach of every contract they sign by not supplying the services they state and when you attempt to cancel the contract on their breach of it, they want to charge you cancellation fees

  

  Business Response

  Date: 07/31/2024

  Dear ******,
  
  We do apologize for any inconvenience this may have caused you. We try very hard to optimize the best routes for our service professionals. We understand your time is very valuable.  However we have serviced your home the recommend amount of times as listed on the agreement.  We have removed two of the fees charged to your account due insufficient funds. You are responsible for the remaining outstanding balance on the account to fulfill the agreement. The outstanding balance is the final payment and the fee for insufficient funds. Please call in to make a payment. You can reach us at  **************. Our office is open Monday through Friday from 7:00 AM to 6:00 PM (MT).
  
  Thank you,
  Hawx Pest Control
  
  

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hawx has been continually in breach of contract for all of my 2024 service. I have a mosquito control contract with them and they did not provide contracted service in April then in June my service was not performed to the contracted level as there was no mosquito fogging per my contract. When a warranty service was requested they came back and the Tech stated the fogger had been broken for two months and the tech only sprayed two planters again, only to find out that the tech told another customer they couldn't fog due to weather. I then called back for another warranty service and they returned but counted it as a regular monthly service in breach of contract and then cancelled my regular service scheduled for July 24th. They have routinely lied on the phone when filing complaints and stated they would charge us $200 for ending service even though they are in full breach of contract.

  

  Business Response

  Date: 07/29/2024

  Dear ****,
  
  We do apologize for any inconvenience this may have caused you. After reviewing your account it looks like you have been serviced in the months of May, June and July with two warranty services within those three months. To help rectify the situation we have added a credit to your account for the August ******** If you have any other questions or concerns please give us a call at ************.
  
  Thank you,
  The Hawx Team

• Initial Complaint

  Date:07/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March of 2023 we bought a new home and started using Hawk Pest Control. In Feb/March timeframe they renewed my account for 6 months without my permission. They showed me a signature that wasn't mine. I've not had service on my account since March 23. In July 2024 we got a phone call from Hawk about performing service on my house. I said no thank you I want to cancel your service, because your service well it *****. Then on the same day that I cancelled the service, they drafted another payment for $54.11. Their customer service is the worst ever.Please refund my money.******

  

  Business Response

  Date: 07/29/2024

  Dear ******,
  
  We do apologize for any inconvenience this may have caused you. You had been sent a addendum for another 12 months of service in an email. It was signed. Due to not wanting to continue with the service we had to add the early termination fee. All charges are valid. If you have any other questions or concerns please give us a call at ************.
  
  Thank you,
  The Hawx Team
  
  

  Customer Answer

  Date: 07/30/2024

   
  Complaint: 22049541
  
  I am rejecting this response because:

  They renewed my contract without my authorization. If you have have proof of the signature, please send it to me via email. You billed me for service that wasn't performed ***** x 3= 162.33 . You said that I cancelled on separate day's, but not the truth. They were posted on July 22nd. Same day. I did cancel and ****** deducted from account.
  I just want my money back for the 3 1/2 months of service that you didn't perform.

  Sincerely,
  

  
  ***************************

  

  Business Response

  Date: 07/31/2024

  Dear ******,
  
   We appreciate your understanding and patience as we work towards resolving this matter.  We have resent the signed addendum to the email address on file for you to review. That is the renewal agreement you had opened and signed from your email.  Due to not fulfilling the agreement we had to charge the early termination fee. However we will refund you for the month of July due to not being serviced that month. Please keep in mind it could take five to seven business days to reach your account. Once again we sincerely apologize for any inconvenience or frustration this may have caused you. If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team

  Customer Answer

  Date: 08/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/26/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract was for 1 year. Ended in May 2024. Called company to verify services need to stop. Billed every month even without service. Person pretends he doesnt understand English. Refused to put supervisor on phone, stated he was the account person. Repeatedly asked if I was canceling service which is $200 fee. I stated I was not renewing, the original contract has ended and I dont want to renew. Stop taking money out of my account. No help was provided and issue not resolved.

  

  Business Response

  Date: 07/29/2024

  Dear ******,
  
  We do apologize for any inconvenience this may have caused you .Once the agreement ends it continues on as a month to month service. If you are wanting to make any changes or cancel your account you would need to call in to do so. You have fulfilled the agreement, we will close your account.  Your account is closed and you will no longer receive services.   If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team

• Initial Complaint

  Date:07/26/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved in to our home in February 2024. I was contacted from Hawx pest control and offered services as a move in special. They came out April 19 and I purchased General Pest control, and I also purchased Outdoor Package as well. A technician came (2 hours late from given time frame). Did the out door ***** and told me another technician would come to do the indoors. That was scheduled and Hawx rescheduled that appointment after canceling my indoor treatment. They did not come back until 5-7-24. When they came they did the inside and resprayed for mosquitos and general pest control because it had stopped working from 4-19 -24 application. I called end of May because I needed to have mosquitos sprayed again. It only lasts 2 weeks. I was scheduled 2 times in June and Hawx cancelled both times. I was Scheduled July 1 and they cancelled again. There product does not last more than 2 weeks and they keep canceling my appointments. I have paid all my monthly payments with no service since May 7. I called to cancel my contract due to them constantly canceling and charging me for services they are not performing. I spoke to ******* an account specialist and told me they promised to come out on July 17. I was promised by other people on the June appointments and July 1 appointment with them still canceling. I told them I was not paying for monthly services with them when they keep canceling. Now they are charging me ****** to cancel my contract. I will not pay this. They have basically given me 1 complete treatment in April and due to them canceling finishing May 7 with my indoor service. My outside has not been treated since April 19. This is nonacceptable.

  

  Business Response

  Date: 07/29/2024

  Dear *******,
  
  We do apologize for any inconvenience this may have caused you. You had been serviced for both the General pest and the *************** on April 19th. We do apologize that the interior was not serviced at that time. We will remove the early termination fee for the ***************. We can reinstate the general pest and remove the fee if you would like to fulfill the agreement.  To make any change you will need to call in you can reach us at **************. Our office is open Monday through Friday from 7:00 AM to 6:00 PM (MT).
  
  Thank you,
  Hawx Pest Control

  Customer Answer

  Date: 07/29/2024

   
  Complaint: 22047147
  
  I am rejecting this response because: They have canceled 4 times and left me and my property untreated. I had made multiple phone calls to get appointments and they scheduled them out weeks in advance and then canceled them. I made my monthly payments with no service. I told them on my 3rd cancellation if they canceled again I would be finding a new service provider. They promised they would come July1 and they canceled for the 4th and final time. Why would I still do service with them when they are not trustworthy. You can't continue to not show up when it's in the worst bug time. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 07/30/2024

  Dear *******,
  
  We do apologize for any inconvenience or frustration this may have caused you. We have removed the early termination fee for the outdoor service. The General pest early termination fee is valid due to not fulfilling the agreement. Please call in to make a payment.  Your account is closed and you will no longer receive services.   If you have any other questions or concerns please give us a call ************.
  
  Thanks,
  The Hawx Team

• Initial Complaint

  Date:07/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Hawx to perform general pest service and an outdoor package to take care of mosquito and insect problems. I had Mosquito Squad doing the outdoor control and their service was amazing. Hawx took over the service and performed it and about 2 weeks after I noticed an increase in mosquito and insect activity. I told them about it and they just said that the chemicals they use take a bit to kick in and start to work and not to worry about it. About 4 weeks later it was intolerable so I asked them to come spray again! A few days later I told them it wasn't working and it just kept getting worse so I wanted to cancel the service and I wasn't going to pay a cancellation fee because their chemicals don't work! The man I was speaking with on the phone said that was fine and that he'd even refund my 140$ for 2 payments of 70$ for each service performed and I was okay with that. He said it would take up to 10 business days to get the 140$ back in to my account and I was disappointed to hear it would take so long so he said he would do his best to expedite it and maybe he could get it in 5-7 days. I told him the mosquito problem was terrible and now I'm going without proper treatment and I needed to get Mosquito Squad back out here immediately so they could fix it! Now here we are about 15 business days later and I still don't have the refund! Not only that but they hit my account with 2 cancellation fees of 199$ at once and they canceled both of my services! I never wanted to cancel the general service so that should've never been canceled as I told him I was happy with that service! I've been dealing with many managers and they keep promising me my money will be coming back all the mean whileI have almost no money in my account to live and pay my bills that are now backed up because of their error! They've drained my bank account and I feel helpless at this point. They keep promising my money will be in my account and it just never comes!

  

  Business Response

  Date: 07/25/2024

  Dear ******,
  
  We sincerely apologize for any inconvenience or frustration this may have caused you.  The cancelation fee for the General Pest Control was refunded on July 23. Please keep in mind it could take five to seven business days to reach your account. We have provided services for the outdoor service, there will be no refunds issued. Due to not fulfilling the service agreement on the outdoor service we had to charge the early termination fee. That charge is valid. If you have any other questions or concerns please give us a call at ************.
  
  Thank you,
  The Hawx Team

  Customer Answer

  Date: 07/25/2024

   
  Complaint: 22044952
  
  I am rejecting this response because:

   

  You are seriously trying to keep 199$ of my money due to your selling me and providing me with a service that does not work? It would've never been canceled if it did! This is ridiculous! I will be taking this to court.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/25/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 20, 2024, I called to cancel my account that I know longer needed services. I was told I needed to call by May 19th to cancel that I would still owe for the next 3 months. I had been invoiced monthly for yard treatment service every 3 months. The payment that came out of my bank account was the first of 3 payments for my July treatment. Hawx refuses to credit me back the $64.68 and says I still owe $99.68. My account is closed with Hawx and per *** that I spoke to today 7/24/2024 @ 8:15am EST I still owe for the next 2 months but they don't service closed accounts. I requested they credit my card back for the service I paid for. I feel like if they did this one time that I'm sure there are many more people this has been done to. I have been a customer of Hawx for many years and have always talked good about their services. All I wanted was my $64.68 back, since that is for service they are not going to fulfill.

  

  Business Response

  Date: 07/25/2024

  Dear ******,
  
  We do apologize for the confusion. You had called in to close your account the day after the last payment was made. Making it a valid charge. You had disputed that charge with your bank and we won that dispute. Since the charge was disputed we had to add the fee as the bank charges us that fee. Please call into make a payment. You can reach us at  **************. Our office is open Monday through Friday from 7:00 AM to 6:00 PM (MT).
  
  Thank you,
  Hawx Pest Control